Bowood Court Care Home

Hewell Road, Redditch B97 6AT
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9.6 119 Reviews
  • Bowood Court Care Home, Redditch
Bowood Court Care Home is a family-run, award-winning care home providing affordable and quality care in Redditch, Worcestershire.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being are at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

The home is divided into small care suites with residents enjoying spacious en-suite rooms. Each suite also has its own lounge, dining facilities, updated lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day. Bowood Court recently opened The Queen Elizabeth Arms, a traditional pub complete with a beer garden, which is situated in the centre of the home, providing a social hub for residents and their loved ones to meet for a drink, watch sporting events or enjoy a game of dominoes.

Residents are encouraged to book appointments in the newly refurbished salon.

Set in almost two acres, mature trees frame pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.
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Care Provided by Bowood Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 93 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please get in touch to find out more about our fees.

Contact Bowood Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bowood Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Pauline Vernon (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (0)

Bowood Court Care Home Reviews (119)

9.6

Bowood Court Care Home has a Review Score of 9.6 (9.624) out of 10, based on 22 reviews in the last 2 years.
Over all time Bowood Court Care Home has 119 reviews.

Overall Experience
  • 93
  • 22
  • 3
  • 0
  • 1
Date Published
  • 119
  • 8
  • 12
  • 22
  • 97
Reviewer Connection to Bowood Court Care Home
  • 44
  • 23
  • 10
  • 5
  • 5
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 119, showing 101-119
Review from Allan H (Son of Resident) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mom is new to Bowood Court, however all the staff seem friendly and caring. Systems could be improved eg. photos went astray when moved from Bowood Mews. Mom got mixed with a DNR/ Nil by mouth resident when my mum needed to be fed. Everything is fine now, staff pleasant and mom is cared for.
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Review from Liz C (Granddaughter of Resident) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall Bowood has the potential to be an excellent care home. Unfortunately some of the staff really let it down. I've been sat here listening to the call system going for ages - I would hope no one needs urgent assistance!
I often have to make my nan's bed and on occasions staff have been sat talking
at the time. I feel some staff have issues with communication and this causes problems with assistance and dignity. Some brilliant options for it's residents and completely clean.
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Review from Mo T (Daughter of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a few problems initially when my father couldn't settle the staff went out of their way to make him feel welcome, room is clean and comfortable. Food excellent, staff are always helpful and friendly. I would have no hesitation in recommending Bowood Court to friends and family.
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Review from Joyce M (Sister of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting I found all staff very friendly. My sister seems happy and well cared for.
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Review from Eric W (Son of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom recently has come to stay at Bowood Court. I have found all staff very good, polite, smart and knowledgeable. The home is clean, tidy and safe. Food looks excellent. The home is very relaxed and calm and it is a joy to visit my Mom who I know is in safe hands. We are all very pleased that we have
chosen Bowood Court for Mom. Thank you to all staff.
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Review from Barbara H (Wife of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Bowood Court for 8 years. He is happy here and very well looked after. I have nothing but admiration for all staff. They are excellent.
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Review from Sheila L (Wife of Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very positive. My husband answered most of the questions posed or indicated he wanted me to answer.
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Review from Mags F (Daughter of Resident) published on 23 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to praise Bowood Mews Care Home in Redditch for their amazing service.
We all read horror stories about Care Homes and their staff, but not always about the service when it’s been outstanding.
My Dad was in their care for 6 months, the attention to detail and the care received from staff/management
was fabulous.
The last 4 weeks of his life as he deteriorated, they allowed my Mum to stay with him 24/7, catered for her and staff showed such genuine and loving support that our family is eternally grateful for.
On every visit the staff showed a friendly and warm welcome and my Dad was comfortable right to the end.
A huge THANK YOU to all the team at Bowood Mews and can recommend this Care Home to anyone.
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Review from D D (Niece of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Out of the twelve care/nursing/addicted living homes we visited trying to place my 85 year old uncle, Bowood Court was by far the best suited for his needs. Turning up unannounced to view the facilities we were greeted by the administration staff in a warm and welcoming manner. This attitude is reflected
in all of the staff working there. My uncle loves Bowood Court. His room is comfortable and light meals are varied and of excellent quality. Although a little on the shy side my uncle has no qualms or sense of nervousness when joining in the varied and stimulating activities. The home is of the highest standard and the control of medication is efficient. Bowood Court is a very warm and friendly place, whether you are resident or just a visitor.
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Review from Diane T (Daughter-in-law of Resident) published on 3 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have found the staff very helpful. Care staff are very nice and seem to really care.
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Review from H H (Resident) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very happy with the care. Meals are good but more staff are needed at mealtimes to assist those who need it. Staff are approachable and helpful but not always informed of what's going on with residents. Rooms could do with updating but generally clean and adequate.
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Review from AMG (Daughter of Resident) published on 24 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't wish to leave my mothers health and well being in better hands, the staff are very good with her and are able to keep her calm when she flies into a panic so it is nipped in the bud quickly. The meals are extremely appetising with a good selection available. The manager and her staff are
extremely helpful and let me know if they have any concerns I should know about. Very pleased she is staying here.
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Review from Carol E (Daughter of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom has been in Bowood Mews for 8 months now and had put on weight, eating much better joining in with dancing, chatting, going out to lots of new places. The staff and management are very good and kind with my moms care.
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Review from D S (Son-in-law of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I are very pleased with the care at Bowood Mews, the staff are excellent. Food very good and my mother is very happy and in best of health. thank you Bowood Mews very excellent.
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Review from D G (Daughter of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my mum has settled in very well, she is well fed and well looked after. All the staff are great and she gets on well with them.
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Review from W S (Daughter of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A carer accompanied my mother to my stepfathers funeral and he was absolutely wonderful. Extremely caring and helpful and respectful of the family's feelings and emotions. Cannot praise him enough.
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Review from R M (Son of Resident) published on 22 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff at the Mews are so caring and loving towards my mother and all the other guests. I really can't thank them enough.
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Review from Ann C (Daughter of Resident) published on 19 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I can't praise the care workers or management enough. All residents are exceptionally well cared for in a homely and clean environment - treated with respect and as individuals. excellent
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Review from M C (Son of Resident) published on 11 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst being a dedicated team, there is an inconsistency of the level of staff. Lack of control over the loss of personal belongings.
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Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Bowood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.624 for Bowood Court Care Home is calculated as follows: ( (199 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 263 Ratings = 4.624
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bowood Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (24)

Meet the Team (2)

Pauline

Pauline Vernon

Job Title: Home Manager Joined: 2024

Bowood Court & Mews is a wonderful place to live and work. We really do everything we can here to make sure our residents feel safe and well-cared for.


'I'm proud and passionate about the care here at Bowood Court.

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2011

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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