Bowood Court & Mews Care Home

Hewell Road, Redditch B97 6AT

Family-run Bowood Court & Mews Care Home offers affordable luxury in Redditch, Worcestershire.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With it’s own minibus, residents frequently get out and about on day trips to places of local interest.

Currently undergoing a £1m refurbishment, the home is divided into small care suites with residents enjoying spacious en-suite rooms. Each suite also has its own lounge, dining facilities, updated lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day. New facilities for 2018 include a traditional pub, hair salon and balcony terraces to the first floor lounges.

Set in almost two acres, mature trees frame beautiful sensory gardens, which together with new aviaries provide a peaceful haven.

Group: Adept Care Homes Ltd

Person in charge: Breda Goulding (Home Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 93 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 93

Rooms with ensuite WC: 93

Facilities & Services: Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bowood Court & Mews Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Bowood Court & Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 44 Reviews over all time. This Average Rating is also the rating value for Bowood Court & Mews Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.616 for Bowood Court & Mews Care Home is calculated as follows: ( (359 Excellents x 5) + (128 Goods x 4) + (30 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 521 Ratings = 4.616

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.699 Points relating to the number of positive Reviews for Bowood Court & Mews Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.6 positive Reviews (93 registered maximum number of service users ÷ 5). 13 Reviews ÷ 18.6 Target = 0.699

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Bowood Court & Mews Care Home has a Review Score of 9.3 (9.315) from 44 Reviews


Average Ratings

  • Excellent
    31
  • Good
    11
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bowood Court & Mews Care Home?

  • Extremely LIKELY
    38
  • Likely
    4
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bowood Court & Mews Care Home

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    11
  • Wife of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • more

Carers are polite and helpful, giving answers or referring to who can help us when we have questions. I like the fact that on occasion we're allowed to visit and have dinner with our parents. Also, very happy at the amount of activities laid on for the residents. They have a hairdresser for both men and women and day trips out for meals or visits to different places.

Each resident is treated as an individual as to their care and needs and my father-in-law refers to it as his home, which is lovely.

How likely would you be to recommend Bowood Court & Mews Care Home? Don't know

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Average Rating:   5 out of 5

My father spent 12 months at Bowood and was very happy there until his death recently. Staff always helpful and friendly, well done.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

From the day we were shown around the Mews in September 2016, we knew that this is where dad should see out his life and we were never disappointed. At the end of February 2018 dad fell and broke his hip, a total accident, and went into the hospital. Unfortunately, because of complications, his health deteriorated and he was sent back to Bowood Court & Mews Care Home for end of life care. If things can be pleasant under such circumstances, the staff of Bowood Court & Mews Care Home from the manager down to the cleaners made it so the last 10 days of dad's life were days that we can look back now and store as happy memories for the family. The care, affection, and compassion they showed not only to dad but to the rest of the family was exceptional, nothing was too much trouble and we can never thank them enough for helping to ease what could have been a harrowing experience.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Choosing a care home for a parent is very difficult and confusing. Bowood Court were very helpful and understanding at this time. Facilities and service they offer are very good with some caring people on hand. Most important my father's needs are dealt with and he loves the food. The imminent refurbishment and extra facilities being provided will be a bonus.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Very caring, helpful, polite, supportive to the resident (my partner) and also to myself address problems quickly without fuss.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Overall the care is excellent. Sometimes the cleanliness of his room could be better but he is very messy and I believe that as it appears to be only one cleaner per floor she does not have enough time to deal adequately.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

We chose Bowood Court because of its varied activities programme providing stimulation for Mom with dementia. So far we have not been disappointed, it is very good. The purpose-built building is perfect, and although the current refurbishment programme is still very much 'work in progress' it can only result in it being better. All the staff that I have come into contact with are friendly, helpful, professional and approachable and know that Mom is in capable, caring hands.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Generally, my grandmother's care has been excellent. There have been a few issues due to a shortage of staff on a few occasions, but this has now been addressed. The staff are caring and work hard. Nothing is too much trouble and she classes this as home. We visit all the time and are always welcomed. There are big plans for the year ahead and we look forward to being a part of it!

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother has been at Bowood Court for only a couple of weeks but already, we are very pleased with the way she has been welcomed by all of the staff, which has helped her enormously during this settling in time.

Unfortunately, she has also tested their emergency service when she had a fall in her room. Again the care and quick response from the staff members was very reassuring for us as a family. Well done Bowood.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The home has excellent management and staff who make visitors very welcome.
It puts my mind at rest knowing she's being looked after so well.
Thanking you.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum lived with us for five years, so it was really difficult to face her going into residential care after an illness. Things couldn't have gone better though as she is really happy there. She is much better physically and mentally. I go most days at different times so I really see what it is like. The food is plentiful, appetising and freshly cooked, and there's a great range of the activities! Best, though, we have found the care by all the staff outstanding: friendly, compassionate, motivated and professional. One of them said they treat my Mum as if she was their own and that really sums it up. Rooms are clean and comfortable. I love going and finding her with sparkles of glitter on her face from crafts or that she has been out for a visit somewhere interesting. Or with a new colour of nail varnish and a nice hairdo. She has made good friends. It is great going to work and even on holiday, knowing that she is so happy and well cared for. She loves it there. We are totally impressed.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Bowood Court now for over 2 months. She came from recovery from hospital with a broken hip. The care the staff have given her has been amazing. She has already put on weight, smiling and enjoying life. The entertainment and activities are first class. The managers and staff are so caring and keen to help giving the residents so much dignity and comfort.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother came to Bowood Court and Mews on 3 May 2017 after going walk about, and social services got involved.

She had, for a long time, said she felt unsafe at home and had not been able to look after herself properly.

On arrival, she liked it here. Her room was freshly decorated, the facility was clean and tidy and the residents were all happy.

She is now better in herself and says she hopes she can stay here because she's got friends and feels safe.

I feel that she is better, health wise, and very well cared for. Neither she nor my brother have any complaints, and we feel Bowood and the staff here have transformed our lives.

Many thanks.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in this care home for 5 weeks. She has received wonderful treatment from every member of staff. Everyone is very caring and nothing is too much trouble. The food is excellent and varied.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

We moved our mother-in-law in on Saturday, the staff were wonderful.
They were caring and very professional.
Thank you so much for making a stressful situation more manageable.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My uncle has been a resident in Bowood Court for almost a year now. The difference in his health and well-being is exceptional. Bowood Court provides the security and stability he so desperately needed whilst the excellent staff give him the encouragement and confidence to join in, and be a part of the Bowood community. The staff genuinely do care and are very kind and patient and now happiness is a realisation in my uncle's life again.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been at Bowood Court for 6 years approximately and the care has always been well above average. It is a very rare occurrence for her to have to go to hopsital because they look after her so well, making sure she eats and drinks well. I wouldn't hesitate in recommending friends to send their relatives here.

How likely would you be to recommend Bowood Court & Mews Care Home? Likely

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Average Rating:   4 out of 5

My mother has been a resident at Bowood for at least 12 years and during that time I have always found the staff to be friendly, helpful and very efficient. A friend of the family who is an agency care worker recommended Bowood as the best in the area so we took her advice and placed mum there and it was the right decision. My compliments to all of the staff. Thank you.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are very good. My husband came for respite and now has decided to stay. Lots of activities. Staff are so kind. I tell everyone about the home.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

In my experience, my husband has, and still is being supported in all aspects of his health. The care home manager and all her staff are very supportive of his changing health and feel that he would not be suitable to be moved anywhere else. Both myself and our three sons have been very pleased with my husband's care. I myself would recommend Bowood Court to anyone who's family are faced with the decision to move their relative to a care home.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Lovely care staff, good facilities, great manager. Very supportive. Such a nice caring home. Looking after my Dad extremely well. A big thank you to all.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care team are dedicated, showing compassion and empathy. The senior care worker is amazing, not only supporting my mother but the family too.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum's been treated to a very high standard. All the staff have been very helpful and she's enjoyed her time here. The only reason we are cutting the respite short is the distance we have to travel, which makes it difficult for some family members to visit. As a family we would like to give you all a big thank you, for looking after our precious mum.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4 out of 5

I feel that the care home could be better catered for in terms of those of different ethnic origins.

How likely would you be to recommend Bowood Court & Mews Care Home? Likely

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Average Rating:   3.2 out of 5

Carolyn Pascoe, Marketing Manager at Bowood Court & Mews Care Home responded to this review on 09 Aug 2016:

We welcome all comments and suggestions from residents, family members and friends of residents. These comments are used positively in order to improve our service. For this review we are taking actions to improve our service for those residents of different ethnic origins, which will include activities, entertainment, food, etc. Our Home Manager is always available to discuss any issues personally in order to ensure the highest possible standard of care.

My husband has been in Bowood Court for 8 years. He is happy here and very well looked after. I have nothing but admiration for all staff. They are excellent.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mom is new to Bowood Court, however all the staff seem friendly and caring. Systems could be improved eg. photos went astray when moved from Bowood Mews. Mom got mixed with a DNR/ Nil by mouth resident when my mum needed to be fed. Everything is fine now, staff pleasant and mom is cared for.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Overall Bowood has the potential to be an excellent care home. Unfortunately some of the staff really let it down. I've been sat here listening to the call system going for ages - I would hope no one needs urgent assistance!
I often have to make my nan's bed and on occasions staff have been sat talking at the time. I feel some staff have issues with communication and this causes problems with assistance and dignity. Some brilliant options for it's residents and completely clean.

How likely would you be to recommend Bowood Court & Mews Care Home? Neither Unlikely or Likely

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Average Rating:   3.7 out of 5

Mom recently has come to stay at Bowood Court. I have found all staff very good, polite, smart and knowledgeable. The home is clean, tidy and safe. Food looks excellent. The home is very relaxed and calm and it is a joy to visit my Mom who I know is in safe hands. We are all very pleased that we have chosen Bowood Court for Mom. Thank you to all staff.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

After a few problems initially when my father couldn't settle the staff went out of their way to make him feel welcome, room is clean and comfortable. Food excellent, staff are always helpful and friendly. I would have no hesitation in recommending Bowood Court to friends and family.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

When visiting I found all staff very friendly. My sister seems happy and well cared for.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very positive. My husband answered most of the questions posed or indicated he wanted me to answer.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I would like to praise Bowood Mews Care Home in Redditch for their amazing service.
We all read horror stories about Care Homes and their staff, but not always about the service when it’s been outstanding.
My Dad was in their care for 6 months, the attention to detail and the care received from staff/management was fabulous.
The last 4 weeks of his life as he deteriorated, they allowed my Mum to stay with him 24/7, catered for her and staff showed such genuine and loving support that our family is eternally grateful for.
On every visit the staff showed a friendly and warm welcome and my Dad was comfortable right to the end.
A huge THANK YOU to all the team at Bowood Mews and can recommend this Care Home to anyone.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Out of the twelve care/nursing/addicted living homes we visited trying to place my 85 year old uncle, Bowood Court was by far the best suited for his needs. Turning up unannounced to view the facilities we were greeted by the administration staff in a warm and welcoming manner. This attitude is reflected in all of the staff working there. My uncle loves Bowood Court. His room is comfortable and light meals are varied and of excellent quality. Although a little on the shy side my uncle has no qualms or sense of nervousness when joining in the varied and stimulating activities. The home is of the highest standard and the control of medication is efficient. Bowood Court is a very warm and friendly place, whether you are resident or just a visitor.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Have found the staff very helpful. Care staff are very nice and seem to really care.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Generally very happy with the care. Meals are good but more staff are needed at mealtimes to assist those who need it. Staff are approachable and helpful but not always informed of what's going on with residents. Rooms could do with updating but generally clean and adequate.

How likely would you be to recommend Bowood Court & Mews Care Home? Likely

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Average Rating:   3.6 out of 5

I couldn't wish to leave my mothers health and well being in better hands, the staff are very good with her and are able to keep her calm when she flies into a panic so it is nipped in the bud quickly. The meals are extremely appetising with a good selection available. The manager and her staff are extremely helpful and let me know if they have any concerns I should know about. Very pleased she is staying here.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mom has been in Bowood Mews for 8 months now and had put on weight, eating much better joining in with dancing, chatting, going out to lots of new places. The staff and management are very good and kind with my moms care.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My wife and I are very pleased with the care at Bowood Mews, the staff are excellent. Food very good and my mother is very happy and in best of health. thank you Bowood Mews very excellent.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

I feel my mum has settled in very well, she is well fed and well looked after. All the staff are great and she gets on well with them.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

A carer accompanied my mother to my stepfathers funeral and he was absolutely wonderful. Extremely caring and helpful and respectful of the family's feelings and emotions. Cannot praise him enough.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

All the staff at the Mews are so caring and loving towards my mother and all the other guests. I really can't thank them enough.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My brother and I can't praise the care workers or management enough. All residents are exceptionally well cared for in a homely and clean environment - treated with respect and as individuals. excellent

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Whilst being a dedicated team, there is an inconsistency of the level of staff. Lack of control over the loss of personal belongings.

How likely would you be to recommend Bowood Court & Mews Care Home? Likely

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Average Rating:   3.3 out of 5

I always find the staff very friendly and helpful. Also very kind to clients. Manager and her team are always approachable and happy to help.

How likely would you be to recommend Bowood Court & Mews Care Home? Extremely Likely

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Average Rating:   4 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

October 2016

February 2016

Job Vacancies

Staff Profiles

Rebecca

Rebecca Lambert

Job Title: Hospitality Manager

Joined: 2017

Description:

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Bowood Court & Mews. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Falls Risk Manager

Joined: 2011

Description:

“I meet with our new residents to assess their mobility and potential falls risk. My role is unique as I don’t know of any other care homes that employ a qualified physiotherapist. I’m able to make a genuine difference by really getting to know our residents individual needs.”

Breda

Breda Goulding

Job Title: Home Manager

Joined: 2017

Description:

"I’ve worked in care for 18 years, and at Adept since May 2017. Here at Bowood Court & Mews, my focus is on quality care provision, ensuring our residents are supported by a caring team to live life as they choose,” said Breda

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bowood Court & Mews Care Home