Bowood Court Care Home

Hewell Road, Redditch B97 6AT
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9.5 111 Reviews
  • Bowood Court Care Home, Redditch
Bowood Court Care Home is a family-run, award-winning care home providing affordable and quality care in Redditch, Worcestershire.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being are at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

The home is divided into small care suites with residents enjoying spacious en-suite rooms. Each suite also has its own lounge, dining facilities, updated lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day. Bowood Court recently opened The Queen Elizabeth Arms, a traditional pub complete with a beer garden, which is situated in the centre of the home, providing a social hub for residents and their loved ones to meet for a drink, watch sporting events or enjoy a game of dominoes.

Residents are encouraged to book appointments in the newly refurbished salon.

Set in almost two acres, mature trees frame pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.
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Care Provided by Bowood Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 93 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please get in touch to find out more about our fees.

Contact Bowood Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bowood Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Pauline Vernon (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (0)

Bowood Court Care Home Reviews (111)

9.5

Bowood Court Care Home has a Review Score of 9.5 (9.479) out of 10, based on 19 reviews in the last 2 years.
Over all time Bowood Court Care Home has 111 reviews.

Overall Experience
  • 85
  • 22
  • 3
  • 0
  • 1
Date Published
  • 111
  • 3
  • 9
  • 19
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Reviewer Connection to Bowood Court Care Home
  • 39
  • 23
  • 9
  • 5
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 111, showing 61-80
Review from Cheryl S (Respite Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a tentative start, I found the staff brilliant in every way to make my stay the best experience possible. Would thoroughly recommend Bowood.
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Review from J H (Daughter-in-law of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and friendly, caring staff. Clean environment. All staff, carers, household, admin.
Activities don't always seem to equate with those as published in the monthly 'sparkle'.
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Review from P S (Son of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very confident that my mum is getting the very best care available - not only in terms of her physical wellbeing but also her psychological wellbeing. There is always lots going on, staff are lovely and supportive, she eats and sleeps well and overall it gives us all great peace of mind.
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Review from Susan G (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are amazing. Patient, kind and always helpful.
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Review from Irene S (Resident) published on 30 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The friendship, the hospitality, the kindness is so lovely. You couldn't expect any more than you could need.
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Review from J C (Wife of Resident) published on 22 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is more or less satisfactory except that the toilets do not flush efficiently and I think in a care home, it is essential to have toilets that flush properly.
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Review from S B (Daughter of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Bowood Court for respite in January 2019 and could not have had a better experience.
The staff and facilities are excellent and he looks 15 years younger than his 91 years. It hd been a difficult few months watching my dad's decline in care and health and Bowood Court has made it
so much better for him. He has much-needed companionship and interaction, care and kindness. I cannot recommend highly enough.
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Review from Y H (Niece of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bowood Court is a lovely home for my aunt to live in.
From managers, down to cleaners, all staff are very helpful, caring and approachable.
Very reassuring to know that any issues are listened to and dealt with promptly, whenever possible.
Many thanks to all of you for continuing to give excellent
care.
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Review from Dawn R (Daughter of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has lived at Bowood Court for eighteen months, during which time the place has been transformed into the likes of a 5-star hotel. Beautiful surroundings. A place is only as good as it's staff and everyone we have encountered have shown professionalism and understanding throughout. They get to know
the residents and treat them with dignity and care.
Mom couldn't be in better hands in their twilight years.
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Review from Theresa H (Daughter of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're very pleased with all services, staff are very friendly and always look smart. The place always looks lovely and clean and always plenty going on. The new management structure is much appreciated and very professional.
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Review from Marian W (Wife of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that Bowood Mews Care Home is better than any other care home my husband has been in.
Staff and carers are excellent.
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Review from P J (Son of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are polite and helpful, giving answers or referring to who can help us when we have questions. I like the fact that on occasion we're allowed to visit and have dinner with our parents. Also, very happy at the amount of activities laid on for the residents. They have a hairdresser for both men
and women and day trips out for meals or visits to different places.


Each resident is treated as an individual as to their care and needs and my father-in-law refers to it as his home, which is lovely.

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Review from R J (Son of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent 12 months at Bowood and was very happy there until his death recently. Staff always helpful and friendly, well done.
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Review from D S (Daughter of Resident) published on 7 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Choosing a care home for a parent is very difficult and confusing. Bowood Court were very helpful and understanding at this time. Facilities and service they offer are very good with some caring people on hand. Most important my father's needs are dealt with and he loves the food. The imminent refurbishment
and extra facilities being provided will be a bonus.
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Review from Susan O (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day we were shown around the Mews in September 2016, we knew that this is where dad should see out his life and we were never disappointed. At the end of February 2018 dad fell and broke his hip, a total accident, and went into the hospital. Unfortunately, because of complications, his health
deteriorated and he was sent back to Bowood Court & Mews Care Home for end of life care. If things can be pleasant under such circumstances, the staff of Bowood Court & Mews Care Home from the manager down to the cleaners made it so the last 10 days of dad's life were days that we can look back now and store as happy memories for the family. The care, affection, and compassion they showed not only to dad but to the rest of the family was exceptional, nothing was too much trouble and we can never thank them enough for helping to ease what could have been a harrowing experience.
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Review from P D (Partner of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, helpful, polite, supportive to the resident (my partner) and also to myself address problems quickly without fuss.
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Review from A F (Granddaughter of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, my grandmother's care has been excellent. There have been a few issues due to a shortage of staff on a few occasions, but this has now been addressed. The staff are caring and work hard. Nothing is too much trouble and she classes this as home. We visit all the time and are always welcomed.
There are big plans for the year ahead and we look forward to being a part of it!
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Review from J W (Daughter of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Bowood Court for only a couple of weeks but already, we are very pleased with the way she has been welcomed by all of the staff, which has helped her enormously during this settling in time.


Unfortunately, she has also tested their emergency service when she had a fall in her

room. Again the care and quick response from the staff members was very reassuring for us as a family. Well done Bowood.
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Review from D B (Husband of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has excellent management and staff who make visitors very welcome.
It puts my mind at rest knowing she's being looked after so well.
Thanking you.
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Review from Trevor J (Son of Resident) published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Bowood Court now for over 2 months. She came from recovery from hospital with a broken hip. The care the staff have given her has been amazing. She has already put on weight, smiling and enjoying life. The entertainment and activities are first class. The managers and
staff are so caring and keen to help giving the residents so much dignity and comfort.
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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Bowood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.511 for Bowood Court Care Home is calculated as follows: ( (152 Excellents x 5) + (56 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 227 Ratings = 4.511
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.968 Points relating to the number of positive Reviews for Bowood Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6. 18 Positive Reviews ÷ 18.6 = 0.968
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (3)

Pauline

Pauline Vernon

Job Title: Home Manager Joined: 2024

Bowood Court & Mews is a wonderful place to live and work. We really do everything we can here to make sure our residents feel safe and well-cared for.


'I'm proud and passionate about the care here at Bowood Court.

Naomi

Naomi Jones

Job Title: Hospitality Manager Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Bowood Court & Mews. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2011

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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