Bowood Court Care Home

Hewell Road, Redditch B97 6AT
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9.6 119 Reviews
  • Bowood Court Care Home, Redditch
Bowood Court Care Home is a family-run, award-winning care home providing affordable and quality care in Redditch, Worcestershire.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being are at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

The home is divided into small care suites with residents enjoying spacious en-suite rooms. Each suite also has its own lounge, dining facilities, updated lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day. Bowood Court recently opened The Queen Elizabeth Arms, a traditional pub complete with a beer garden, which is situated in the centre of the home, providing a social hub for residents and their loved ones to meet for a drink, watch sporting events or enjoy a game of dominoes.

Residents are encouraged to book appointments in the newly refurbished salon.

Set in almost two acres, mature trees frame pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.
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Care Provided by Bowood Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 93 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please get in touch to find out more about our fees.

Contact Bowood Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bowood Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Pauline Vernon (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (0)

Bowood Court Care Home Reviews (119)

9.6

Bowood Court Care Home has a Review Score of 9.6 (9.624) out of 10, based on 22 reviews in the last 2 years.
Over all time Bowood Court Care Home has 119 reviews.

Overall Experience
  • 93
  • 22
  • 3
  • 0
  • 1
Date Published
  • 119
  • 8
  • 12
  • 22
  • 97
Reviewer Connection to Bowood Court Care Home
  • 44
  • 23
  • 10
  • 5
  • 5
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 119, showing 61-80
Review from Irene R (Daughter of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff friendly and helpful on the many occasions when I visited my father. The care given to my father during his stay was excellent. I spent many days at Bowood Court during the last days of my father's life and was most impressed by the commitment of the staff, who were also
very kind to us at this time.
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Review from D T (Daughter-in-law of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall love, care, respect, empathy, support and professionalism given to my Mother in Law has been wonderful. Home from home care. Only criticism is the telephone system. Frustrating when you can't get through at times.
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Review from J J (Daughter of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bowood is an excellent care home where staff go the extra mile to meet the needs of the residents. We truly believe that our Mum's two years at Bowood increased her quality of life and its enjoyment, extending her years. When we made the hard decision to put Mum in care, due to her health and dementia
deterioration, we were worried and felt extremely guilty. But that did not last long, as the care she received was outstanding. She was so happy there. Sadly she passed away, but the staff came into their most caring and comforting selves and went the extra mile to ensure she, and us, were supported during her final days.
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Review from Pam G (Daughter of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Bowood Court in June. She had spent two months in various hospitals and decided reluctantly she would no longer be able to look after herself at home. Bowood Court has managed a remarkable turnaround in my mother. She is eating properly, putting on weight, socialising and very happy.
There
is a packed, varied activities programme every morning and afternoon, including weekends - cooking, films, quizz, sherry, crafts, guest singers, etc. Nothing is too much trouble for the staff, who are everywhere.
After years of worry, I am now happy my mother has the best of care - as are all the family. My husband likes Bowood Court to a four-star hotel. An excellent care home.
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Review from C S (Daughter of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have already recommended it twice for a relative. The head chef knew about 'soft food' fab!. Managed to relax on holiday for two weeks! He had daycare here at Bowood Mews and felt relaxed. The office staff reassured us from day one. My life has changed. Told the social worker how fab it is to bring
to the team.
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Review from J B (Power of Attorney of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not fault the care and facilities provided.
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Review from Tracey S (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy my Dad is with yourselves. A truly lovely caring home, with excellent staff to match. The powers that be made the transition for my Dad a positive and happy one. Thank you.
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Review from Sylvia H (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Moms care. Lovely staff. Excellent food. Clean, safe. Good room size. Great maintenance man. All staff helpful.
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Review from Cheryl S (Respite Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a tentative start, I found the staff brilliant in every way to make my stay the best experience possible. Would thoroughly recommend Bowood.
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Review from J H (Daughter-in-law of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and friendly, caring staff. Clean environment. All staff, carers, household, admin.
Activities don't always seem to equate with those as published in the monthly 'sparkle'.
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Review from P S (Son of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very confident that my mum is getting the very best care available - not only in terms of her physical wellbeing but also her psychological wellbeing. There is always lots going on, staff are lovely and supportive, she eats and sleeps well and overall it gives us all great peace of mind.
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Review from Susan G (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are amazing. Patient, kind and always helpful.
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Review from Irene S (Resident) published on 30 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The friendship, the hospitality, the kindness is so lovely. You couldn't expect any more than you could need.
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Review from J C (Wife of Resident) published on 22 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is more or less satisfactory except that the toilets do not flush efficiently and I think in a care home, it is essential to have toilets that flush properly.
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Review from S B (Daughter of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Bowood Court for respite in January 2019 and could not have had a better experience.
The staff and facilities are excellent and he looks 15 years younger than his 91 years. It hd been a difficult few months watching my dad's decline in care and health and Bowood Court has made it
so much better for him. He has much-needed companionship and interaction, care and kindness. I cannot recommend highly enough.
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Review from Y H (Niece of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bowood Court is a lovely home for my aunt to live in.
From managers, down to cleaners, all staff are very helpful, caring and approachable.
Very reassuring to know that any issues are listened to and dealt with promptly, whenever possible.
Many thanks to all of you for continuing to give excellent
care.
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Review from Dawn R (Daughter of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has lived at Bowood Court for eighteen months, during which time the place has been transformed into the likes of a 5-star hotel. Beautiful surroundings. A place is only as good as it's staff and everyone we have encountered have shown professionalism and understanding throughout. They get to know
the residents and treat them with dignity and care.
Mom couldn't be in better hands in their twilight years.
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Review from Theresa H (Daughter of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're very pleased with all services, staff are very friendly and always look smart. The place always looks lovely and clean and always plenty going on. The new management structure is much appreciated and very professional.
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Review from Marian W (Wife of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that Bowood Mews Care Home is better than any other care home my husband has been in.
Staff and carers are excellent.
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Review from P J (Son of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are polite and helpful, giving answers or referring to who can help us when we have questions. I like the fact that on occasion we're allowed to visit and have dinner with our parents. Also, very happy at the amount of activities laid on for the residents. They have a hairdresser for both men
and women and day trips out for meals or visits to different places.


Each resident is treated as an individual as to their care and needs and my father-in-law refers to it as his home, which is lovely.

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Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Bowood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.624 for Bowood Court Care Home is calculated as follows: ( (199 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 263 Ratings = 4.624
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bowood Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (24)

Meet the Team (2)

Pauline

Pauline Vernon

Job Title: Home Manager Joined: 2024

Bowood Court & Mews is a wonderful place to live and work. We really do everything we can here to make sure our residents feel safe and well-cared for.


'I'm proud and passionate about the care here at Bowood Court.

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2011

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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