Bowood Court Care Home

Hewell Road, Redditch B97 6AT
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9.4 110 Reviews
  • Bowood Court Care Home, Redditch
Bowood Court Care Home is a family-run, award-winning care home providing affordable and quality care in Redditch, Worcestershire.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being are at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

The home is divided into small care suites with residents enjoying spacious en-suite rooms. Each suite also has its own lounge, dining facilities, updated lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day. Bowood Court recently opened The Queen Elizabeth Arms, a traditional pub complete with a beer garden, which is situated in the centre of the home, providing a social hub for residents and their loved ones to meet for a drink, watch sporting events or enjoy a game of dominoes.

Residents are encouraged to book appointments in the newly refurbished salon.

Set in almost two acres, mature trees frame pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 93 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please get in touch to find out more about our fees.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Pauline Vernon (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (0)

Bowood Court Care Home Reviews (110)

Total of 110, showing 41-60
9.4

Bowood Court Care Home has a Review Score of 9.4 (9.398) out of 10, based on 18 reviews in the last 2 years. Over all time Bowood Court Care Home has 110 reviews.

Overall Experience

  • 84
  • 22
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Date Published

110
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Review from Gwendoline M (Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.
Everything is done well and I am yet to find fault.
I am very happy with the visiting arrangements given the current pandemic and how the care home staff have managed to ensure we still see our loved ones.

Reply from Briony Doyle, Marketing Manager at Bowood Court Care Home

Thank you so much for taking the time to leave a review. It is so lovely to hear that you are happy at Bowood Court and Mews and would recommend our care home.

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Review from Martin V (Son of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 100; she has been in Bowood for over 2 years, since moving from the North.
Having seen her in other homes I can state that in Bowood the care has always been first class.
The efficient and effective processes introduced to manage the pandemic were exemplary, with new residents isolated and
treated by separate carers until confirmed negative. As lockdown eased, structured visiting was introduced - with pods and gazebos. As Mum is unable to be moved I am allowed to visit in her room as an essential visitor (with the same testing and ppe as the staff). Friends from up North are also allowed to visit her window provided they book, which ensures that they don't interact with other visitors.
Social activities are varied, daily and excellent.
Medical control is unrivalled - each resident's meds displayed on a laptop on the trolley, which also displays the residents' photo as a check.
Carers, cleaners and support staff all have excellent interpersonal skills.
100% impressed!

Reply from Briony Doyle, Marketing Manager at Bowood Court Care Home

Thank you so much for taking the time to leave a review. It's amazing to hear that your mum is happy at Bowood Court & Mews and that you would recommend our care home.

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Review from Paul D (Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have made, what I consider permanent, many if not all of the staff at Bowood Court & Mews. Since my introduction as an inmate after a severe illness including Covid-19, I have met with unfailing 100% care and consideration. Food is also plentiful. Standards of hygiene are unsurpassed and I can categorically
state my physical and mental capacity has doubled in here.

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Review from P B (Son of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Bowood Court for almost 2 years. Throughout that time we cannot fault the care that she has received. The staff are helpful, informative and always cheerful. They have kept her mind stimulated and appreciated her sense of humour; as well as attending to all her personal
needs. She has certainly enjoyed the food that is provided. Thank you. Her care here has been great!

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Review from B D (Sister of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister seems very happy and we feel she is being well cared for.

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Review from Elizabeth M (Sister of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been here over two years and has been very well looked after all this time.

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Review from D C (Granddaughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Grandmother has been here she's has a new lease of life. She's more active and she interacts more with others. She looks forward to her days out too.

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Review from Linda S (Niece of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was seriously ill at the end of January 2020. The care and attention she received was excellent they were so kind and she likes the staff which has helped her to recover.

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Review from H T (Son of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff gave excellent care to my Mum. The home was very clean and the activities programme is very good. My Mum liked the home and felt very safe at the home.

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Review from Christine W (Friend of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't fault the care. Food is excellent. Trips excellent. Couldn't do better myself.

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Review from S R (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the love and care given to my father during his stay at Bowood Court. Nothing was too much trouble and particularly during the last days of his life, the care was second to none, not only to him but also to my sister and myself while we sat with him.

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Review from Irene R (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff friendly and helpful on the many occasions when I visited my father. The care given to my father during his stay was excellent. I spent many days at Bowood Court during the last days of my father's life and was most impressed by the commitment of the staff, who were also
very kind to us at this time.

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Review from D T (Daughter-in-law of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall love, care, respect, empathy, support and professionalism given to my Mother in Law has been wonderful. Home from home care. Only criticism is the telephone system. Frustrating when you can't get through at times.

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Review from J J (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowood is an excellent care home where staff go the extra mile to meet the needs of the residents. We truly believe that our Mum's two years at Bowood increased her quality of life and its enjoyment, extending her years. When we made the hard decision to put Mum in care, due to her health and dementia
deterioration, we were worried and felt extremely guilty. But that did not last long, as the care she received was outstanding. She was so happy there. Sadly she passed away, but the staff came into their most caring and comforting selves and went the extra mile to ensure she, and us, were supported during her final days.

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Review from Pam G (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Bowood Court in June. She had spent two months in various hospitals and decided reluctantly she would no longer be able to look after herself at home. Bowood Court has managed a remarkable turnaround in my mother. She is eating properly, putting on weight, socialising and very happy.
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is a packed, varied activities programme every morning and afternoon, including weekends - cooking, films, quizz, sherry, crafts, guest singers, etc. Nothing is too much trouble for the staff, who are everywhere.
After years of worry, I am now happy my mother has the best of care - as are all the family. My husband likes Bowood Court to a four-star hotel. An excellent care home.

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Review from C S (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended it twice for a relative. The head chef knew about 'soft food' fab!. Managed to relax on holiday for two weeks! He had daycare here at Bowood Mews and felt relaxed. The office staff reassured us from day one. My life has changed. Told the social worker how fab it is to bring
to the team.

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Review from J B (Power of Attorney of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault the care and facilities provided.

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Review from Tracey S (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy my Dad is with yourselves. A truly lovely caring home, with excellent staff to match. The powers that be made the transition for my Dad a positive and happy one. Thank you.

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Review from Sylvia H (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Moms care. Lovely staff. Excellent food. Clean, safe. Good room size. Great maintenance man. All staff helpful.

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Review from Cheryl S (Respite Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a tentative start, I found the staff brilliant in every way to make my stay the best experience possible. Would thoroughly recommend Bowood.

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Current Review Score: 9.4 (9.398)

Overview of Review Score

The Review Score of 9.4 (9.398) out of 10 for Bowood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.484 for Bowood Court Care Home is calculated as follows: ( (140 Excellents x 5) + (56 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 215 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.914 Points relating to the number of positive Reviews for Bowood Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6. 17 Positive Reviews ÷ 18.6 = 0.914

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (22)

Meet the Team (3)

Pauline

Pauline Vernon

Job Title: Home Manager

Joined: 2024

Bowood Court & Mews is a wonderful place to live and work. We really do everything we can here to make sure our residents feel safe and well-cared for.


'I'm proud and passionate about the care here at Bowood Court.

Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Bowood Court & Mews. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2011

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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