Bowood Court Care Home

Hewell Road, Redditch B97 6AT
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9.5 111 Reviews
  • Bowood Court Care Home, Redditch
Bowood Court Care Home is a family-run, award-winning care home providing affordable and quality care in Redditch, Worcestershire.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being are at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

The home is divided into small care suites with residents enjoying spacious en-suite rooms. Each suite also has its own lounge, dining facilities, updated lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day. Bowood Court recently opened The Queen Elizabeth Arms, a traditional pub complete with a beer garden, which is situated in the centre of the home, providing a social hub for residents and their loved ones to meet for a drink, watch sporting events or enjoy a game of dominoes.

Residents are encouraged to book appointments in the newly refurbished salon.

Set in almost two acres, mature trees frame pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.
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Care Provided by Bowood Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 93 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please get in touch to find out more about our fees.

Contact Bowood Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bowood Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Pauline Vernon (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (0)

Bowood Court Care Home Reviews (111)

9.5

Bowood Court Care Home has a Review Score of 9.5 (9.479) out of 10, based on 19 reviews in the last 2 years.
Over all time Bowood Court Care Home has 111 reviews.

Overall Experience
  • 85
  • 22
  • 3
  • 0
  • 1
Date Published
  • 111
  • 3
  • 9
  • 19
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Reviewer Connection to Bowood Court Care Home
  • 39
  • 23
  • 9
  • 5
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 111, showing 81-100
Review from Christopher B (Son of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Bowood Court and Mews on 3 May 2017 after going walk about, and social services got involved.


She had, for a long time, said she felt unsafe at home and had not been able to look after herself properly.


On arrival, she liked it here. Her room was freshly decorated, the facility

was clean and tidy and the residents were all happy.


She is now better in herself and says she hopes she can stay here because she's got friends and feels safe.


I feel that she is better, health wise, and very well cared for. Neither she nor my brother have any complaints, and we feel Bowood and the staff here have transformed our lives.


Many thanks.

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Review from Dorothy N (Resident) assisted by family/friend published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for 5 weeks. She has received wonderful treatment from every member of staff. Everyone is very caring and nothing is too much trouble. The food is excellent and varied.
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Review from M W (Daughter-in-law of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved our mother-in-law in on Saturday, the staff were wonderful.
They were caring and very professional.
Thank you so much for making a stressful situation more manageable.
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Review from Diane D (Niece of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been a resident in Bowood Court for almost a year now. The difference in his health and well-being is exceptional. Bowood Court provides the security and stability he so desperately needed whilst the excellent staff give him the encouragement and confidence to join in, and be a part of
the Bowood community. The staff genuinely do care and are very kind and patient and now happiness is a realisation in my uncle's life again.
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Review from Sandy M (Son of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Bowood Court for 6 years approximately and the care has always been well above average. It is a very rare occurrence for her to have to go to hopsital because they look after her so well, making sure she eats and drinks well. I wouldn't hesitate in recommending friends to send
their relatives here.
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Review from James M (Son of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Bowood for at least 12 years and during that time I have always found the staff to be friendly, helpful and very efficient. A friend of the family who is an agency care worker recommended Bowood as the best in the area so we took her advice and placed mum there and it
was the right decision. My compliments to all of the staff. Thank you.
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Review from June G (Wife of Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good. My husband came for respite and now has decided to stay. Lots of activities. Staff are so kind. I tell everyone about the home.
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Review from P C (Wife of Resident) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my experience, my husband has, and still is being supported in all aspects of his health. The care home manager and all her staff are very supportive of his changing health and feel that he would not be suitable to be moved anywhere else. Both myself and our three sons have been very pleased with
my husband's care. I myself would recommend Bowood Court to anyone who's family are faced with the decision to move their relative to a care home.
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Review from Stella J (Daughter of Resident) published on 18 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care staff, good facilities, great manager. Very supportive. Such a nice caring home. Looking after my Dad extremely well. A big thank you to all.
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Review from Zora P (Daughter of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team are dedicated, showing compassion and empathy. The senior care worker is amazing, not only supporting my mother but the family too.
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Review from D V (Brother of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I feel that the care home could be better catered for in terms of those of different ethnic origins.
Reply from Carolyn Pascoe, Marketing Manager at Bowood Court Care Home

We welcome all comments and suggestions from residents, family members and friends of residents. These comments are used positively in order to improve our service. For this review we are taking actions to improve our service for those residents of different ethnic origins, which will include activities, entertainment, food, etc. Our Home Manager is always available to discuss any issues personally in order to ensure the highest possible standard of care.

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Review from Elsie C (Daughter of Resident) assisted by family/friend published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's been treated to a very high standard. All the staff have been very helpful and she's enjoyed her time here. The only reason we are cutting the respite short is the distance we have to travel, which makes it difficult for some family members to visit. As a family we would like to give you all a
big thank you, for looking after our precious mum.
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Review from Allan H (Son of Resident) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mom is new to Bowood Court, however all the staff seem friendly and caring. Systems could be improved eg. photos went astray when moved from Bowood Mews. Mom got mixed with a DNR/ Nil by mouth resident when my mum needed to be fed. Everything is fine now, staff pleasant and mom is cared for.
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Review from Liz C (Granddaughter of Resident) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall Bowood has the potential to be an excellent care home. Unfortunately some of the staff really let it down. I've been sat here listening to the call system going for ages - I would hope no one needs urgent assistance!
I often have to make my nan's bed and on occasions staff have been sat talking
at the time. I feel some staff have issues with communication and this causes problems with assistance and dignity. Some brilliant options for it's residents and completely clean.
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Review from Mo T (Daughter of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a few problems initially when my father couldn't settle the staff went out of their way to make him feel welcome, room is clean and comfortable. Food excellent, staff are always helpful and friendly. I would have no hesitation in recommending Bowood Court to friends and family.
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Review from Joyce M (Sister of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting I found all staff very friendly. My sister seems happy and well cared for.
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Review from Eric W (Son of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom recently has come to stay at Bowood Court. I have found all staff very good, polite, smart and knowledgeable. The home is clean, tidy and safe. Food looks excellent. The home is very relaxed and calm and it is a joy to visit my Mom who I know is in safe hands. We are all very pleased that we have
chosen Bowood Court for Mom. Thank you to all staff.
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Review from Barbara H (Wife of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Bowood Court for 8 years. He is happy here and very well looked after. I have nothing but admiration for all staff. They are excellent.
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Review from Sheila L (Wife of Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very positive. My husband answered most of the questions posed or indicated he wanted me to answer.
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Review from Mags F (Daughter of Resident) published on 23 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to praise Bowood Mews Care Home in Redditch for their amazing service.
We all read horror stories about Care Homes and their staff, but not always about the service when it’s been outstanding.
My Dad was in their care for 6 months, the attention to detail and the care received from staff/management
was fabulous.
The last 4 weeks of his life as he deteriorated, they allowed my Mum to stay with him 24/7, catered for her and staff showed such genuine and loving support that our family is eternally grateful for.
On every visit the staff showed a friendly and warm welcome and my Dad was comfortable right to the end.
A huge THANK YOU to all the team at Bowood Mews and can recommend this Care Home to anyone.
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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Bowood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.511 for Bowood Court Care Home is calculated as follows: ( (152 Excellents x 5) + (56 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 227 Ratings = 4.511
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.968 Points relating to the number of positive Reviews for Bowood Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6. 18 Positive Reviews ÷ 18.6 = 0.968
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (3)

Pauline

Pauline Vernon

Job Title: Home Manager Joined: 2024

Bowood Court & Mews is a wonderful place to live and work. We really do everything we can here to make sure our residents feel safe and well-cared for.


'I'm proud and passionate about the care here at Bowood Court.

Naomi

Naomi Jones

Job Title: Hospitality Manager Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Bowood Court & Mews. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2011

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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