Brookdale Nursing Home

My experience with Brookdale has been extremely positive. When my mother arrived after a stay in hospital, she had declined a lot and it didn't look like she would be with us for long. However, after the professional care of 100% from the staff, she has improved, virtually to the condition she was in before she became ill (at another care home). The staff are all extremely friendly and there is a great atmosphere in the home. I feel that this greatly affects the well-being of the residents. When my mum has become ill, it has been spotted and rectified immediately. I have a feeling this was not done in the previous care home and why she ended up in hospital.

My father went to Brookdale in November 2022. We are so glad we chose for him to be there. The staff are caring, supportive and helpful, nothing was ever too much trouble. Not only looking after him but also making sure myself and our family were always made comfortable and looked after and made welcome. We couldn't have asked for more. My father passed away and once again, the end-of-life nurse was there with comfort and support until the end, as were other members of staff. Thank you to all.

Thank you for taking such fantastic care of my dad and us. We always felt so supported by all of you. The jobs that you all do are so so stressful but so important. As yet, everyone that we met showed us so much love, kindness and patience. You are all brilliant at your jobs, but more than that you are wonderful human beings. Brookdale has such a warm future that comes from the top and permeates everyone in the team. You have made the toughest time of our lives that much more bearable because of the way we can look back at how you were there for all of us. Thank you.

My dad has been in the nursing home a few days and the care he has been given is amazing. All the staff are so lovely. Thanks for making his transition so easy and thanks for welcoming the family too.

Very good in all respects. Excellent staff. Very caring and helpful. Cannot fault.

I cannot praise Brookdale Nursing Home highly enough. The care of all the staff, the home was always clean, food good. I would recommend to anybody.

Nan arrived at Brookdale on the 13th of April 2022, from Oxford for end-of-life care and to be closer to family that live in Kidderminster. The care Nan received from all staff has been brilliant and a support to the family. Nothing has been too much trouble for the staff to cater for Nan's needs. Sadly, we lost Nan on the 17th of May 2022, but so pleased we were able to be with her for her final days. I would recommend Brookdale to friends and family.

Sadly Dad was only at Brookdale for two months before he passed away. From the moment he arrived, to the morning he passed, he was treated with dignity and respect. All the staff were wonderful and Dad quickly settled in. He took part in the activities and made new friends. Nothing was too much trouble and he often told me how much he liked living at Brookdale. Dad went from someone who lived alone, struggled to manage his diabetes and was lonely, to someone who flourished for the last two months of his life. Thank you, Brookdale, for your care.

My mother was a resident at Brookdale for a few years until just short of her 102nd birthday. She was given excellent care throughout. The staff was both friendly and attentive to her needs. Any concerns were quickly reported to me and I always felt I was being kept in the loop. Meals were of a high standard and she always seemed to enjoy them. Mom was very reluctant to go into care initially, but I always felt once settled, she was happy and comfortable. I will always be grateful for the standard of care she was given and will happily recommend Brookdale to anyone seeking the best care for their loved one.

Well done everyone and thanks for taking care of my mother.

The management and staff are very thorough in caring and looking after the patients in the nursing home. The meals are well prepared and edible. The accommodation is well administered and cared for by the domestic staff. There is a slight problem with the wheelchairs. There could be better cleanliness on some of the chairs and closer inspection to the working parts. There also seems to be a shortage of cushions for seating on the chairs, possibly each chair should have their own cushion.

My aunt is well cared for and I'm always notified of any problems/issues by the staff.

Will consider respite for another time.

I have been visiting a service user since he started living with you, and I must say I did have reservations, BUT since May/June the transformation has been unbelievable. The house seems to have come alive! Residents and staff alike are so much more content and happy! The house is inviting and clean It's a pleasure to visit, and if I can't, I phone and I'm reassured. I am happy to visit, I come away and know he's safe and looked after - a marvellous transformation! Well done!

The staff, helpers, nurses etc are very pleasant, helpful, kind and understanding. That's what one wants when you have your loved one in a nursing home.