Henwick Grange Nursing Home

He has now moved to a MUCH better care home

Thank you team, carry on the good work.

Our friend and ex-neighbour has been a resident at Henwick Grange for over a year now. Social Services had concerns over her previous care home and although she seemed content there, there were some safeguarding issues. Henwick Grange has looked after her much better and, although she will not recover from her condition and has difficulty communicating, she is happy, eats well and remembers some people from her past. The staff at Henwick Grange are friendly, attentive and professional. We have no concerns about our friend's care.

I am very impressed with the level of care my mother is receiving and this centre. The staff are very empathetic, professional and pleasant. It is clear the home has a great set of caring values and standards. I feel very comforted that my mother is at this location

We were very lucky to have found such a wonderful place that Mum called home.

Keep up the good work.

Although Henwick Grange is in an old building, the level of care and the staff are second to none. Found the staff very friendly and caring.

Staff are very kind and helpful, and her room is clean and tidy.

I find the staff very helpful and friendly.

My mother has now been at Henwick Grange for some time suffering from Dementia. Her care has been dignified and very well cared for by the staff at Henwick Grange. Any problems, we are always informed by the management.

Very friendly and helpful staff and always made to feel welcome. Always seem to be good teamwork.

Always found staff helpful and polite. At times have had concerns about the care given to my friend and have had to point things out such as clothes stained, eyes red and sore. But she is very happy here and enjoys the food, what bit she eats, as her appetite is very poor. She has been very poorly of late but thankfully appears to have turned the corner, which is obviously down to Henwick Grange.

Very comfy and clean. Good food - mum says. Friendly and helpful staff

We feel as though we are always asking the management for help with Mum when this is something that should have already been done. Eg. changing clothes, keeping my mum clean. There is no management cover at all on the weekends. I have found my mum still in bed at 11:00 AM. This is not good enough.

My aunt spent four months in Henwick Grange and during that time I saw nothing but kindness shown to her. The staff were friendly towards us and they did their very best for my aunt. It was a comfort to me to know that she was being so well cared for.

Having taken my husband in for respite, which was a very hard and upsetting decision, the staff were so welcoming and caring. The home doesn’t smell, it’s always clean and is undergoing some decorating. The manager has gone above and beyond in helping us to settle my husband and has always been approachable, friendly and supportive. My husband has been difficult to care for at home and has needed 24/7 care for many months, yet the home has been fully supportive in giving him a place. He seems settled, and although confused due to his Lewy Body Dementia, I am more than happy for him to stay in their care as long as needed. He is always clean, nicely shaven and his clothes are laundered nicely. I am very happy with his care, and although I do miss him terribly, I know he is being cared for. I have visited many times, at various times of the day, but am always welcomed and updated on his care. I couldn’t ask any more from Henwick Grange Nursing Home. Thank you to all the staff!

My Father-in-Law needed an emergency respite placement due to his Dementia. After visiting Henwick Grange Nursing Home, he went in the following day. Staff welcomed him with open arms, and everyone greeted him, and the family like friends. All of the staff we encountered during the visit and the initial few days are what makes this building into a home. They genuinely care about the individual and their requirements, and try their utmost to find things out to know the person more, and help them settle in. This was really heartwarming, as initially, my Father-in-Law was only going to be there a couple of weeks. His respite has been extended, and we as a family continue to like the staff of Henwick Grange. The manager has been absolutely wonderful, and I cannot fault her management style at all. We are kept informed at every step of the way, but not bogged down with things we cannot worry about. I do hope my Father-in-Law will be suitable to stay at Henwick Grange once he has been assessed for his care needs.

Staff are caring, but doesn't seem to have enough time to spend with each resident. Staff are friendly and answers questions if they can, or refer me to the correct person. My husband seems content now, as he has only been in the home about nine weeks.

It is comforting to know that Mum is safe and being cared for with the dignity and love she deserves. It is clear to see that the care home staff do really care. Thank you.

I am delighted with the care and understanding given to my friend who is a resident at Henwick Grange Nursing Home and have no hesitation in highly recommending this nursing home. The staff are wonderful and I am particularly impressed by their kindness, patient and caring attitude. So much so that I have witnessed a huge improvement in not only my friends general health but also his happiness since he moved in. He is very contented there and considers it his home now.