St John's Court Nursing Home

My 91-year-old mother, who has dementia, has been at St John's Court for just over a year where she has received a high standard of care and support from the dedicated team of carers. Where appropriate, she is encouraged to take part in the many activities available. She has been shown much kindness, and her dignity is respected at all times.

My mother has been a resident at St John’s Care Home for seven months. She was joined at the home briefly by my father before he passed away in July 2021. During what was a very difficult time for the family, we found great comfort from the genuine kindness shown by the staff towards my mother and myself and the skill and care of the staff in keeping my father comfortable during his final days, and it remains a comfort to know my mother continues to be cared for by dedicated and compassionate staff.

Dad has improved so much since being at St John's. He will never be himself, but some things he has said to me, reassure's me that he is comfortable and cared for.

My mum had to move into St John's at the beginning of the Covid outbreak, and although visiting has been very restricted, I was just so relieved that they had so few cases, and those that they did have, were extremely well managed, therefore, protecting the residents. Staff always let me know of any issues with Mums health and wellbeing and have managed to get her involved in some activities. She is as settled as I feel is possible with Alzheimer's.

My husband, who was extremely ill with bowel cancer received the best care possible at St John's Court. All the staff were kind, caring and did everything they could to make him comfortable in his last days. They gave us all the help and support we needed. In short, they were all brilliant. Would recommend it to anyone.

Importantly communication throughout the last few months, whilst we have been subject to coronavirus has been exemplary, and I have been and will continue to be very quick to recommend St John's.

It's difficult to review as I have not seen inside the care home.

Overall, I am very pleased that he is here as he can no longer have his needs met by me at home.

Excellent service. My mum is well looked after. Staff are caring and professional.

I am very pleased with the care given to my mum in St Johns Court. She recently moved in and I know it was not easy for her and the staff initially, but they worked very hard to welcome her and she is now settled and happy there. The staff kept me well informed and up to date the whole time. The staff are all very friendly and caring and are doing a wonderful job despite the lockdowns. They all go out of their way to get to know the residents as individuals. The only difficulty has been getting through on the phone to speak to residents. The reception signal is very crackling in the bedroom and the mobile line very often engaged in use.

It was a very daunting prospect for us to source a nursing home for my dad that would be good enough for him. St John's was the fifth home we visited and had been recommended to us. As soon as we came to look around my mum and I knew this was the place that we could confidently leave him with peace of mind. It really feels like home. St. John’s is far better than any other home we’ve seen. It is very rare to find a place where residents are treated with the respect they deserve and are able to keep their dignity. The staff are without exception very gentle, patient and caring with residents and their families. It’s like a big family, they are there for the family as well as the resident. It definitely deserves its outstanding rating. All frail elderly people should be cared for in this way. My father is thriving at St John's when the NHS could do no more.

I was always listened to and worry when you leave your loved one with someone else to care. I did not make a mistake, I look forward to one day I will be able to visit the home again.

Also, I think the comments slip for the suggestion box in the reception area is a very good idea.

All staff (management, nurses, care staff, cleaners, kitchen and laundry staff, handyman, receptionist) are very friendly and welcoming. The staff are thoughtful, kind and compassionate. All staff are approachable and management are open to feedback. Being able to access and read the care notes when we can't visit in person is reassuring and comforting. I like the fact that St John's is a not-for-profit charitable organisation. St John's is very well positioned and not large and impersonal. It is in a central location near the high street, supermarkets, cafes and local park so it's convenient to pop out with my relative.

That was in 2015 and things are still the same now. The staff are very caring and best and most important of all my mother is happy there. I would, and have recommended it to people. My brothers and I have peace of mind knowing Mum is being well cared for. Thank you.

My husband moved to St John's Court after his previous home declared that because of skin viability problems he was best “nursed in bed”. St John's staff carefully planned a care regime that enabled him to be out of bed for gradually increasing periods of time. He now spends much of each day in his chair and I take him out on trips several times a week, which is a great joy for us both.

From the beginning, I felt I was listened to, and my suggestions and requests acted upon. I found the management team to be very responsive, willing to listen and try new solutions. Staff are really caring and supportive and go out of their way to provide residents with the best quality of life possible. They create a very warm friendly atmosphere whilst at the same time treating residents, relatives and visitors with respect and dignity. The activities team work hard to provide residents with a variety of interesting things to do, the meals are tasty and the home is comfortable.

St John's provide excellent care and support both for their Residents and their families.

The entertainment team are hardworking and enthusiastic as are all the staff.

My father had to move into St John's last May because he has dementia and heart disease. We have found the staff to be caring, compassionate, friendly and very efficient and hardworking. The rooms are nice, the food is good, there are lots of activities and outings and the staff are always coming up with ideas to improve the surroundings and make life interesting for the residents. My father is cared for with kindness and respect and I am very glad that we have found such a lovely home for him.

St John's is simply amazing. Mom has advanced dementia, requiring a lot of nursing care but the team at St John's do so much more than that. The dedication and care and love shown to Mom by the whole team is obvious and genuine and despite her condition, Mom's quality of life has improved already. After two years of worry we are at last able to (start to) relax, confident that Mom is in good hands and is being looked after in the right place. The ambiance is calming and when the staff talk about 'our little family' it feels just like that. Many of the staff to whom I have spoken have worked there for many years and all are justifiably proud of what they achieve there day after day. St John's is all about the people, staff and residents and I cannot speak highly enough of the home. It really is very special.