Hillcrest Manor Nursing Home

Reabrook, Minsterley, Shrewsbury SY5 0DL
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9.9 54 Reviews
  • Hillcrest Manor Nursing Home, Shrewsbury
Hillcrest Manor Nursing Home provides high-quality person-centred care for older people, and those living with dementia. The home is situated a few miles south of Shrewsbury, Shropshire.

The skilled staff team delivers caring services to individuals helping them to maintain their independence, supporting them in day to day life.
They specialise in palliative care and complex needs.
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Care Provided by Hillcrest Manor Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1800
  • Self-Funded Nursing Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1800

These prices are only a guideline, please contact Hillcrest Manor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Jan Downes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Visitors welcome any time

Parking

  • Ample parking on site

Hillcrest Manor Nursing Home Reviews (54)

9.9

Hillcrest Manor Nursing Home has a Review Score of 9.9 (9.890) out of 10, based on 24 reviews in the last 2 years.
Over all time Hillcrest Manor Nursing Home has 54 reviews.

Overall Experience
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  • 8
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Date Published
  • 54
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  • 24
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Reviewer Connection to Hillcrest Manor Nursing Home
  • 14
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Total of 54, showing 21-40
Review from Adrian H (Son of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The dedication and professionalism of all the Hillcrest Manor staff is above and beyond what anyone could ever expect. This is highlighted by such genuine care everyone gave to my father on his passing, and they all continue to do so for my mother, who is still a resident at Hillcrest Manor. I cannot
emphasize enough how helpful this has been at such a difficult time for my family.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home
Thank you for your heartfelt review of our staff, home and care. We really do genuinely care for our residents and their loved ones. When we are able to aid families through such emotional times - we…read more
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Review from Sylvia M (Daughter of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very good standard of care, all members of staff are friendly and supportive. Plenty of entertainment and activities for the residents to join in with.
Food is excellent.
From the management team to the nursing and care staff I would highly recommend this nursing home.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home
Thank you for taking the time to write such a lovely review. We all work hard to ensure that Hillcrest Manor is a happy and positive home. Your recommendation to others is very much appreciated.
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Review from H H (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The empathy patience and understanding shown by all your staff to mum was gratifying. In return, I gather mum felt less antagonised, her challenging behaviour diminished and she was able to move out of the dementia area to a quieter room. We feel that the excellent training of your staff in dementia
has been key to mum feeling at ease. We would like to thank the nurses who looked after mums end of life care with such kindness and professionalism.
Reply from Fiona Glover, Home Administrator at Hillcrest Manor Nursing Home
Thank you so much for taking the time to submit this review, we understand that it is a difficult time for you and your family. We are so pleased that you felt the team here looked after Mum so well.
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Review from J L (Husband of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the care my wife receives here. The staff are very friendly and she is well looked after and safe. I visit regularly and can have lunch with her if I want to.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home
Thank you for your positive review of Hillcrest! I will pass on your kind comments to our staff. Thank you once again.
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Review from R E (Brother of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the few weeks, my brother has been with you, I can only say how excellent everyone of the staff has been showing care to the residents and also importantly, helpful to the visiting family.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home
Thank you so much for your kind words. I am pleased you are happy with your brother's care at Hillcrest.
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Review from M E (Sister-in-law of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are welcoming, helpful and kind.
We were given team and biscuits which was much appreciated after a two-hour journey.
We left Hillcrest Manor Nursing Home feeling satisfied and happy.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home
Thank you for your lovely comments. Staff work hard to make everyone feel welcome when they visit us. I will pass on your kind words.
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Review from M K (Son of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I see such a difference these past few months. So much better now they have a new manager. Activities have improved greatly. Seems to be such a happier place all-round.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home
Thank you so much for your positive review. I will pass on your particular thanks to our wonderful activities staff.
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Review from Malcolm D (Husband of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise and thank enough all the Hillcrest Manor Nursing Home staff who between them provided palliative care for my dear wife. Throughout her stay beginning January 2023 she was treated with sensitive care, concern and love. My daily visits to her were greeted with friendliness and hospitality
and I was always treated to refreshments and meals when necessary. I felt very comfortable and at peace there in what was a very difficult and emotional time for both of us. Furthermore, no question was too much and I was given regular updates on my wife’s condition. Hillcrest Manor is a good place.
Reply from Fiona Glover, Home Administrator at Hillcrest Manor Nursing Home
Thank you Malcolm for your positive comments. I am so pleased that we were able to look after your lovely wife and support you in her time here with us. We appreciate you taking the time to review the…read more
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Review from Sheila R (Wife of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Conditions have greatly improved in the last two months than under previous management. I am kept informed of my husband's condition and healthcare, where I wasn't before.
This is greatly appreciated. Staff are much more approachable, very friendly and polite. I was offered Sunday lunch with my husband
for the first time on 26/02/23 and was really impressed with the beef roast. New staff are making such a difference to my husband's quality of life. Keep up the good work.
Reply from Jan Downes, Home Manager at Hillcrest Manor Nursing Home
Thank you so much for your lovely review!
We aim to keep relatives informed about their loved ones care and wellbeing as this is so important.
I will pass on your praise to the staff and chef.
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Review from A J (Son of Resident) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall it's very good, staff seem to be well organised and confident and very helpful/polite.
Reply from Marie George, Home Manager at Hillcrest Manor Nursing Home
Thank you for taking the time to complete a review of our care home. Your views are very important to us.
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Review from Ray H (Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillcrest Manor Nursing Home has one of the best managers and staff are excellent both day and night.
Reply from Marie George, Home Manager at Hillcrest Manor Nursing Home
Thank you so much for taking the time to write a review of our home. We are pleased that you are happy with the care being provided. I will ensure that this is passed on to the staff in the home.
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Review from R C (Husband of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife located at Minsterley for two years and three months. Excellent care and attention, no qualms about her care. Knowing what I know I will recommend myself to be placed here.
Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home
Thank you very much for taking the time to complete a review.
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Review from K F (Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the level of care provided.
Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home
Thank you ken for taking the time in completing your review. It was a pleasure caring for you, I and the team here at Hillcrest Manor Nursing home, wish you all best on your return home.
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Review from Tony D (Mother of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care from the start when my mum was admitted to Hillcrest in December 2021.
The staff are always professional, kind and go that extra mile with their care delivery.
Food is fantastic and very good selection.
Room is kept tidy and views from the room keep mother entertained.
Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home
Thank you for your review, Tony your kind words are greatly appreciated.
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Review from J M (Daughter of Resident) published on 9 May 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Be careful sending loved ones with Dementia here. Beautiful home but sadly ring sometimes and who answers the phone may not know your loved one is even a resident.
It happened to us 3 times at least. Didn't know how he was? My Dad lost loads of weight and became gaunt and had difficulty feeding himself.
When he went into hospital the last time because of an unwitnessed fall the ambulance staff were told he hadn't eaten for a few weeks and had lost weight. The ambulance staff asked if the doctor had been called to see my Dad. They were told that the home had no phone signal for a week so couldn't contact the Doctors. Sorry? Mobiles.
After that hospital visit, Dad was sent to a different room in Hillcrest with none of his familiar stuff around him. And he didn't see any of his things ever again and as a family nor did we. Dad, a smart well-dressed man sent to the funeral parlour in socks. His good leather shoes lost? Sorry, my overall review cannot be positive. They let Dad down.
Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home
Good afternoon, I am really saddened to read the content of your review, I am really sad to read that this is how you feel about the care your dad received here at Hillcrest Manor. As much as I am…read more
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Review from Margaret F (Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are a great help to me - the care is good and they are kind to me.
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Review from Paul L (Friend of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Hillcrest Manor Nursing Home since May 2021 to see a very special person who had dementia. In all my visits I have only witnessed genuine kindness, care and attention to all the patients from all the carers/staff.
Myself, I have always been made very welcome, with a friendly atmosphere.
I can only wish them all the very best with the difficult and exacting work they perform every day at Hillcrest Manor Nursing Home
Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home
Thank you Paul for your lovely words. We are very appreciative of your continued support.
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Review from Dawn W (Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at Hillcrest Manor Nursing Home for a few years now and I have nothing but admiration for the way in which they look after and care for her. The team are caring, considerate and have great strength in the way Hillcrest is run.
I am so pleased that she is in a safe environment where
I am confident that she is well looked after. I wouldn’t want her to be anywhere else.
Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home
Thank you for your lovely review Dawn, we are the lucky ones having the opportunity to care for such a lovely lady.
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Review from J J (Resident) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care, staff friendly. I would love to stay if I could.
Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home
Thank you very much for taking the time to complete this lovely review.
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Review from J R (Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it is excellent.
Enjoy doing the activities.
Everyone is very helpful.
Everywhere is very clean.
Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home
Thank you very much for taking the time to complete your review.
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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Hillcrest Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for Hillcrest Manor Nursing Home is calculated as follows: ( (251 Excellents x 5) + (31 Goods x 4) ) ÷ 282 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillcrest Manor Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Jan

Jan Downes

Job Title: Registered Manager RMN Joined: 2023

Jan has worked in elderly care for over 18 years. She specialises in dementia care and the effects this disease can have on people, including relatives and friends.


Jan says "Here at Hillcrest Manor, we aim to provide a professional holistic standard of care, which is achieved using the varied skill sets our nurses and cares possess, along with a friendly, happy and committed attitude".


"We have a dynamic activities team that ensures residents are at the centre of what they do too".

Ruth

Ruth Baines

Job Title: Deputy Manager Joined: 2023

Ruth has worked in Elderly social care for over 16 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas and presently looks after compliance and auditing, Nutrition and Hydration as well as Infection Control.


Ruth is enjoying meeting all relatives and residents' families here at our lovely home in the heart of the Shropshire countryside.

Nikki

Nikki Oliver

Job Title: Deputy Manager Joined: 2023

Nikki has worked in Elderly social care for over 18 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas presently looks after Clinical Governance, and has a particular interest in Tissue Viability and Wound Care.


Nikki has been in care for so many years she is passionate about the role as she is able to give holistic treatment to her residents and provide support for families and friends also in her current role as Deputy she offers continuing support and training to all the staff whilst overseeing shifts and any issues that may arise.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest Manor Nursing Home to verify any information. View our terms and conditions. Hillcrest Manor Nursing Home has an Enhanced Service - more info.