






Hillcrest Manor Nursing Home provides high-quality person-centred care for older people, and those living with dementia. The home is situated a few miles south of Shrewsbury, Shropshire.
The skilled staff team delivers caring services to individuals helping them to maintain their independence, supporting them in day to day life.
They specialise in palliative care and complex needs.
Care Provided by Hillcrest Manor Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hillcrest Manor Nursing Home for full pricing details and T&Cs.
Contact Hillcrest Manor Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Capital Care Group
- Private Owned
Person in charge
- Jan Downes (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (5)
Visiting
- Visitors welcome any time
Parking
- Ample parking on site
Hillcrest Manor Nursing Home Reviews (60)
Hillcrest Manor Nursing Home has a Review Score of 9.8 (9.811) out of 10, based on 19 reviews in the last 2 years.
Over all time Hillcrest Manor Nursing Home has 60 reviews.
Admission to a Nursing Home after years of personal care at home was a major and challenging step for my partner with Dementia and myself. It was made so much easier by the wonderful care and kindness given to her by all the staff from the outset. She has settled now into her new routine with...
Admission to a Nursing Home after years of personal care at home was a major and challenging step for my partner with Dementia and myself. It was made so much easier by the wonderful care and kindness given to her by all the staff from the outset. She has settled now into her new routine with remarkable ease. Her needs are being fully met and her challenging behaviour is accepted far better than I could have ever imagined possible. It is such a reassurance to know that her regular care is covered so well allowing me to engage with her as a friend and partner instead of a main carer. I can only thank all the team for facilitating this change as we now both enjoy walking in the wonderful parkland around Hillcrest Manor with the backdrop of the beautiful Shropshire Hills.
Thank you so much for your glowing review! We try and treat all of our residents as the individuals they are, and accommodate their established routines, whenever we can. I will pass on your kind comments to the dedicated staff. I am so pleased that you feel you can now have such a fulfilling relationship with your partner, and that she is safe in our care.
That really helped us and I will always be grateful and appreciate that.
Since being at Hillcrest Mum has been dealt with on a highly professional and caring...
That really helped us and I will always be grateful and appreciate that.
Since being at Hillcrest Mum has been dealt with on a highly professional and caring basis. Strong leadership, integrity and trust.
The setting is not quite right for Mum so on that basis, we have moved her elsewhere.
Thank you for your positive review. It was a pleasure to look after your Mum for the time she was at Hillcrest Manor. It makes sense that she is now nearer to her family, but I am pleased we could help when help was needed.
I come to visit my friend at Hillcrest; it is a lovely home, and he is very well looked after. Over the last year, I have noticed that the staff has increased, and I see the same ones when I visit. The nurses are always around to ask questions. I take my friend out in the lovely gardens, the...
I come to visit my friend at Hillcrest; it is a lovely home, and he is very well looked after. Over the last year, I have noticed that the staff has increased, and I see the same ones when I visit. The nurses are always around to ask questions. I take my friend out in the lovely gardens, the activities staff have planted new blubs and worked hard to make it a lovely space to sit.
Many thanks for taking the time to review our lovely home, we are so pleased that you have noticed a difference here over your last visits. We have recruited more staff over recent months and are very proud of the amazing work our Activities Coordinators are doing around the home and the gardens.
My wife has been a resident at Hillcrest Manor for nearly a year. She is very settled and myself and my family are very happy with all aspects of her care. The staff are very friendly and always do their best. We are currently organising a party for her and this will be held at the home with help...
My wife has been a resident at Hillcrest Manor for nearly a year. She is very settled and myself and my family are very happy with all aspects of her care. The staff are very friendly and always do their best. We are currently organising a party for her and this will be held at the home with help from all the staff. My wife enjoys all the activities, especially the live music and holy communion and the visits from the local churches as her faith is very important to her.
Thank you for your kind review. The staff here aim to provide care which treats our residents, as the individuals they are. I am pleased that your wife enjoys the activities, and having the opportunity to receive holy communion.
My Brother was cared for at Hillcrest for the last four years of his life. Throughout this time his behavior could be challenging at times, however, the excellent standard of care compassion, and empathy shown by all members of staff was exemplary. I might add that since the arrival of the new...
My Brother was cared for at Hillcrest for the last four years of his life. Throughout this time his behavior could be challenging at times, however, the excellent standard of care compassion, and empathy shown by all members of staff was exemplary. I might add that since the arrival of the new Manager, I have seen a great improvement in every aspect of care. A lovely final touch was having a member of staff (The Activities Co-Ordinator) attend my Brother’s funeral. I didn’t expect that anyone would attend. A heartfelt thank you to all the staff.
Thank you so much for taking a moment to review our home, especially at such a difficult time. I am pleased you were happy with your brother's care here, he was a wonderful character and is missed by us all. I will pass on your thanks and lovely comments to the staff.
Mum has recently moved into Hillcrest Manor. She is improving and settling in well. She has a lovely room. I am very pleased with her care. If I need help with anything, I know I can talk to the manager or any of the staff. Mum is now getting involved with activities, today she sang the Welsh...
Mum has recently moved into Hillcrest Manor. She is improving and settling in well. She has a lovely room. I am very pleased with her care. If I need help with anything, I know I can talk to the manager or any of the staff. Mum is now getting involved with activities, today she sang the Welsh National Anthem, ate some Welsh cakes, and two lambs visited her in bed. I would recommend this home.
Thank you for your lovely review. I am glad your mum has settled in so well. We aim to be a "home from home" and provide care which allows for individual preferences, including lambs - when applicable! Thank you for taking the time to review us.
The dedication and professionalism of all the Hillcrest Manor staff is above and beyond what anyone could ever expect. This is highlighted by such genuine care everyone gave to my father on his passing, and they all continue to do so for my mother, who is still a resident at Hillcrest Manor. I...
The dedication and professionalism of all the Hillcrest Manor staff is above and beyond what anyone could ever expect. This is highlighted by such genuine care everyone gave to my father on his passing, and they all continue to do so for my mother, who is still a resident at Hillcrest Manor. I cannot emphasize enough how helpful this has been at such a difficult time for my family.
Thank you for your heartfelt review of our staff, home and care. We really do genuinely care for our residents and their loved ones. When we are able to aid families through such emotional times - we all feel privileged to be of help. Thank you again.
Food is excellent.
From the management team to the nursing and care staff I would highly recommend this nursing home.
Food is excellent.
From the management team to the nursing and care staff I would highly recommend this nursing home.
Thank you for taking the time to write such a lovely review. We all work hard to ensure that Hillcrest Manor is a happy and positive home. Your recommendation to others is very much appreciated.
The empathy patience and understanding shown by all your staff to mum was gratifying. In return, I gather mum felt less antagonised, her challenging behaviour diminished and she was able to move out of the dementia area to a quieter room. We feel that the excellent training of your staff in...
The empathy patience and understanding shown by all your staff to mum was gratifying. In return, I gather mum felt less antagonised, her challenging behaviour diminished and she was able to move out of the dementia area to a quieter room. We feel that the excellent training of your staff in dementia has been key to mum feeling at ease. We would like to thank the nurses who looked after mums end of life care with such kindness and professionalism.
Thank you so much for taking the time to submit this review, we understand that it is a difficult time for you and your family. We are so pleased that you felt the team here looked after Mum so well.
I'm very happy with the care my wife receives here. The staff are very friendly and she is well looked after and safe. I visit regularly and can have lunch with her if I want to.
I'm very happy with the care my wife receives here. The staff are very friendly and she is well looked after and safe. I visit regularly and can have lunch with her if I want to.
Thank you for your positive review of Hillcrest! I will pass on your kind comments to our staff. Thank you once again.
During the few weeks, my brother has been with you, I can only say how excellent everyone of the staff has been showing care to the residents and also importantly, helpful to the visiting family.
During the few weeks, my brother has been with you, I can only say how excellent everyone of the staff has been showing care to the residents and also importantly, helpful to the visiting family.
Thank you so much for your kind words. I am pleased you are happy with your brother's care at Hillcrest.
We were given team and biscuits which was much appreciated after a two-hour journey.
We left Hillcrest Manor Nursing Home feeling satisfied and happy.
We were given team and biscuits which was much appreciated after a two-hour journey.
We left Hillcrest Manor Nursing Home feeling satisfied and happy.
Thank you for your lovely comments. Staff work hard to make everyone feel welcome when they visit us. I will pass on your kind words.
I see such a difference these past few months. So much better now they have a new manager. Activities have improved greatly. Seems to be such a happier place all-round.
I see such a difference these past few months. So much better now they have a new manager. Activities have improved greatly. Seems to be such a happier place all-round.
Thank you so much for your positive review. I will pass on your particular thanks to our wonderful activities staff.
I cannot praise and thank enough all the Hillcrest Manor Nursing Home staff who between them provided palliative care for my dear wife. Throughout her stay beginning January 2023 she was treated with sensitive care, concern and love. My daily visits to her were greeted with friendliness and...
I cannot praise and thank enough all the Hillcrest Manor Nursing Home staff who between them provided palliative care for my dear wife. Throughout her stay beginning January 2023 she was treated with sensitive care, concern and love. My daily visits to her were greeted with friendliness and hospitality and I was always treated to refreshments and meals when necessary. I felt very comfortable and at peace there in what was a very difficult and emotional time for both of us. Furthermore, no question was too much and I was given regular updates on my wife’s condition. Hillcrest Manor is a good place.
Thank you Malcolm for your positive comments. I am so pleased that we were able to look after your lovely wife and support you in her time here with us. We appreciate you taking the time to review the care we were able to provide.
This is greatly appreciated. Staff are much more approachable, very friendly and polite. I was offered Sunday lunch with my...
This is greatly appreciated. Staff are much more approachable, very friendly and polite. I was offered Sunday lunch with my husband for the first time on 26/02/23 and was really impressed with the beef roast. New staff are making such a difference to my husband's quality of life. Keep up the good work.
We aim to keep relatives informed about their loved ones care and wellbeing as this is so important.
I will pass on your praise to the staff and chef.
Overall it's very good, staff seem to be well organised and confident and very helpful/polite.
Overall it's very good, staff seem to be well organised and confident and very helpful/polite.
Thank you for taking the time to complete a review of our care home. Your views are very important to us.
Hillcrest Manor Nursing Home has one of the best managers and staff are excellent both day and night.
Hillcrest Manor Nursing Home has one of the best managers and staff are excellent both day and night.
Thank you so much for taking the time to write a review of our home. We are pleased that you are happy with the care being provided. I will ensure that this is passed on to the staff in the home.
My wife located at Minsterley for two years and three months. Excellent care and attention, no qualms about her care. Knowing what I know I will recommend myself to be placed here.
My wife located at Minsterley for two years and three months. Excellent care and attention, no qualms about her care. Knowing what I know I will recommend myself to be placed here.
Thank you very much for taking the time to complete a review.
Very happy with the level of care provided.
Very happy with the level of care provided.
Thank you ken for taking the time in completing your review. It was a pleasure caring for you, I and the team here at Hillcrest Manor Nursing home, wish you all best on your return home.
The staff are always professional, kind and go that extra mile with their care delivery.
Food is fantastic and very good selection.
Room is kept tidy and views from the room keep mother entertained.
The staff are always professional, kind and go that extra mile with their care delivery.
Food is fantastic and very good selection.
Room is kept tidy and views from the room keep mother entertained.
Thank you for your review, Tony your kind words are greatly appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 June 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hillcrest Manor Nursing Home.
There are no upcoming events for Hillcrest Manor Nursing Home.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: Capital Care Group
Accreditations
There are no accreditations posted yet for Hillcrest Manor Nursing Home.
Meet the Team (3)

Jan has worked in elderly care for over 18 years. She specialises in dementia care and the effects this disease can have on people, including...
Jan has worked in elderly care for over 18 years. She specialises in dementia care and the effects this disease can have on people, including relatives and friends.
Jan says "Here at Hillcrest Manor, we aim to provide a professional holistic standard of care, which is achieved using the varied skill sets our nurses and cares possess, along with a friendly, happy and committed attitude".
"We have a dynamic activities team that ensures residents are at the centre of what they do too".

Ruth has worked in Elderly social care for over 16 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit...
Ruth has worked in Elderly social care for over 16 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas and presently looks after compliance and auditing, Nutrition and Hydration as well as Infection Control.
Ruth is enjoying meeting all relatives and residents' families here at our lovely home in the heart of the Shropshire countryside.

Nikki has worked in Elderly social care for over 18 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit...
Nikki has worked in Elderly social care for over 18 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas presently looks after Clinical Governance, and has a particular interest in Tissue Viability and Wound Care.
Nikki has been in care for so many years she is passionate about the role as she is able to give holistic treatment to her residents and provide support for families and friends also in her current role as Deputy she offers continuing support and training to all the staff whilst overseeing shifts and any issues that may arise.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest Manor Nursing Home to verify any information. View our terms and conditions. Hillcrest Manor Nursing Home has an Enhanced Service -what an Enhanced Service includes.