Hillcrest Manor Nursing Home

My mother has been a resident since June this year. She has settled in better than I dared hope, she appears calmer and more at ease. She likes the staff, who treat her with respect and dignity and seems to enjoy the numerous activities that are provided. I would highly recommend if anyone needs somewhere for a loved one, that they look at this home.

My mother has been at Hillcrest Manor for 4 months now and I would highly recommend it. The staff are lovely, the rooms are clean, the food is good and there are many activities for her to get involved in. Thank you all.

The staff at Hillcrest have cared brilliantly for my father and were very sympathetic and helpful when he recently passed. I can't thank them enough for the care they showed him and would highly recommend them to anyone.

Admission to a Nursing Home after years of personal care at home was a major and challenging step for my partner with Dementia and myself. It was made so much easier by the wonderful care and kindness given to her by all the staff from the outset. She has settled now into her new routine with remarkable ease. Her needs are being fully met and her challenging behaviour is accepted far better than I could have ever imagined possible. It is such a reassurance to know that her regular care is covered so well allowing me to engage with her as a friend and partner instead of a main carer. I can only thank all the team for facilitating this change as we now both enjoy walking in the wonderful parkland around Hillcrest Manor with the backdrop of the beautiful Shropshire Hills.

The setting is not quite right for Mum so on that basis, we have moved her elsewhere.

I come to visit my friend at Hillcrest; it is a lovely home, and he is very well looked after. Over the last year, I have noticed that the staff has increased, and I see the same ones when I visit. The nurses are always around to ask questions. I take my friend out in the lovely gardens, the activities staff have planted new blubs and worked hard to make it a lovely space to sit.

My wife has been a resident at Hillcrest Manor for nearly a year. She is very settled and myself and my family are very happy with all aspects of her care. The staff are very friendly and always do their best. We are currently organising a party for her and this will be held at the home with help from all the staff. My wife enjoys all the activities, especially the live music and holy communion and the visits from the local churches as her faith is very important to her.

My Brother was cared for at Hillcrest for the last four years of his life. Throughout this time his behavior could be challenging at times, however, the excellent standard of care compassion, and empathy shown by all members of staff was exemplary. I might add that since the arrival of the new Manager, I have seen a great improvement in every aspect of care. A lovely final touch was having a member of staff (The Activities Co-Ordinator) attend my Brother’s funeral. I didn’t expect that anyone would attend. A heartfelt thank you to all the staff.

Mum has recently moved into Hillcrest Manor. She is improving and settling in well. She has a lovely room. I am very pleased with her care. If I need help with anything, I know I can talk to the manager or any of the staff. Mum is now getting involved with activities, today she sang the Welsh National Anthem, ate some Welsh cakes, and two lambs visited her in bed. I would recommend this home.

The dedication and professionalism of all the Hillcrest Manor staff is above and beyond what anyone could ever expect. This is highlighted by such genuine care everyone gave to my father on his passing, and they all continue to do so for my mother, who is still a resident at Hillcrest Manor. I cannot emphasize enough how helpful this has been at such a difficult time for my family.

From the management team to the nursing and care staff I would highly recommend this nursing home.

The empathy patience and understanding shown by all your staff to mum was gratifying. In return, I gather mum felt less antagonised, her challenging behaviour diminished and she was able to move out of the dementia area to a quieter room. We feel that the excellent training of your staff in dementia has been key to mum feeling at ease. We would like to thank the nurses who looked after mums end of life care with such kindness and professionalism.

I'm very happy with the care my wife receives here. The staff are very friendly and she is well looked after and safe. I visit regularly and can have lunch with her if I want to.

During the few weeks, my brother has been with you, I can only say how excellent everyone of the staff has been showing care to the residents and also importantly, helpful to the visiting family.

We left Hillcrest Manor Nursing Home feeling satisfied and happy.

I see such a difference these past few months. So much better now they have a new manager. Activities have improved greatly. Seems to be such a happier place all-round.

I cannot praise and thank enough all the Hillcrest Manor Nursing Home staff who between them provided palliative care for my dear wife. Throughout her stay beginning January 2023 she was treated with sensitive care, concern and love. My daily visits to her were greeted with friendliness and hospitality and I was always treated to refreshments and meals when necessary. I felt very comfortable and at peace there in what was a very difficult and emotional time for both of us. Furthermore, no question was too much and I was given regular updates on my wife’s condition. Hillcrest Manor is a good place.

This is greatly appreciated. Staff are much more approachable, very friendly and polite. I was offered Sunday lunch with my husband for the first time on 26/02/23 and was really impressed with the beef roast. New staff are making such a difference to my husband's quality of life. Keep up the good work.

Overall it's very good, staff seem to be well organised and confident and very helpful/polite.

Hillcrest Manor Nursing Home has one of the best managers and staff are excellent both day and night.