






Hillcrest Manor Nursing Home provides high-quality person-centred care for older people, and those living with dementia. The home is situated a few miles south of Shrewsbury, Shropshire.
The skilled staff team delivers caring services to individuals helping them to maintain their independence, supporting them in day to day life.
They specialise in palliative care and complex needs.
Care Provided by Hillcrest Manor Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hillcrest Manor Nursing Home for full pricing details and T&Cs.
Contact Hillcrest Manor Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Capital Care Group
- Private Owned
Person in charge
- Jan Downes (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (5)
Visiting
- Visitors welcome any time
Parking
- Ample parking on site
Hillcrest Manor Nursing Home Reviews (60)
Hillcrest Manor Nursing Home has a Review Score of 9.8 (9.811) out of 10, based on 19 reviews in the last 2 years.
Over all time Hillcrest Manor Nursing Home has 60 reviews.
It happened to us 3 times at least. Didn't know how he was? My Dad lost loads of weight and became gaunt and had difficulty feeding...
It happened to us 3 times at least. Didn't know how he was? My Dad lost loads of weight and became gaunt and had difficulty feeding himself. When he went into hospital the last time because of an unwitnessed fall the ambulance staff were told he hadn't eaten for a few weeks and had lost weight. The ambulance staff asked if the doctor had been called to see my Dad. They were told that the home had no phone signal for a week so couldn't contact the Doctors. Sorry? Mobiles.
After that hospital visit, Dad was sent to a different room in Hillcrest with none of his familiar stuff around him. And he didn't see any of his things ever again and as a family nor did we. Dad, a smart well-dressed man sent to the funeral parlour in socks. His good leather shoes lost? Sorry, my overall review cannot be positive. They let Dad down.
Good afternoon, I am really saddened to read the content of your review, I am really sad to read that this is how you feel about the care your dad received here at Hillcrest Manor. As much as I am unable to discuss Dad's care on this website, I would very much appreciate your feedback in person, as...
Good afternoon, I am really saddened to read the content of your review, I am really sad to read that this is how you feel about the care your dad received here at Hillcrest Manor. As much as I am unable to discuss Dad's care on this website, I would very much appreciate your feedback in person, as none of the content of this review has been brought to my attention before this publication. Kind regards.
Staff are a great help to me - the care is good and they are kind to me.
Staff are a great help to me - the care is good and they are kind to me.
Myself, I have always been made very welcome, with a friendly...
Myself, I have always been made very welcome, with a friendly atmosphere. I can only wish them all the very best with the difficult and exacting work they perform every day at Hillcrest Manor Nursing Home
Thank you Paul for your lovely words. We are very appreciative of your continued support.
I am so pleased that she is in a safe environment...
I am so pleased that she is in a safe environment where I am confident that she is well looked after. I wouldn’t want her to be anywhere else.
Thank you for your lovely review Dawn, we are the lucky ones having the opportunity to care for such a lovely lady.
Good care, staff friendly. I would love to stay if I could.
Good care, staff friendly. I would love to stay if I could.
Thank you very much for taking the time to complete this lovely review.
Enjoy doing the activities.
Everyone is very helpful.
Everywhere is very clean.
Enjoy doing the activities.
Everyone is very helpful.
Everywhere is very clean.
Thank you very much for taking the time to complete your review.
My father was resident at Hillcrest Manor for over two years and had visited for respite care in the year before permanent admission. He was quite a challenging patient but received excellent care and support from all staff. He was blind and had dementia and was at particular risk of having a fall...
My father was resident at Hillcrest Manor for over two years and had visited for respite care in the year before permanent admission. He was quite a challenging patient but received excellent care and support from all staff. He was blind and had dementia and was at particular risk of having a fall because he was very active during the night but due to the swift attention of staff, he remained safe. The food was excellent and he enjoyed his meals very much. At the end of his life, the management and staff were very caring towards our family members and I will always be grateful for being allowed to sit with him listening to his favourite music in his final days. Grateful thanks to all staff at Hillcrest.
Thank you for your lovely review, I would like to say that it was a great pleasure for me and my team having the opportunity to nurse your dad.
My aunt was in Hillcrest for end of life care, and the COVID-19 pandemic meant I was unable to visit through her whole time there. She died of heart failure in June.
So the review is based on impressions on phone and email contact rather than visits, and is an impression therefore, plus comments...
My aunt was in Hillcrest for end of life care, and the COVID-19 pandemic meant I was unable to visit through her whole time there. She died of heart failure in June.
So the review is based on impressions on phone and email contact rather than visits, and is an impression therefore, plus comments from people who know the home. I did always find both the admin staff and nursing staff very helpful, efficient and caring.
My Mum has been at Hillcrest for 18-months and has settled in well and always seems very happy when we visit. She requires a high level of personal care and we're very grateful to the kind and caring staff that look after her. The staff are always very friendly and helpful and work extremely hard...
Hillcrest is in a lovely position, so I'm sure the residents appreciate getting outside to enjoy the view. The food is excellent, and always plenty of it. Mum needs 1:1 for eating, so we thank the staff that feed her. Communication has improved in the last 12-months, which is very much welcomed - great newsletters!
Thank you very much for your lovely review, caring for mum is an absolute pleasure.
My daughter has been a resident at Hillcrest Manor for four months. The care she has received has been excellent and she always seems happy when we visit. The food is very good and she gets involved in a lot of activities. The staff are excellent nothing is too much trouble. Thank you all from a...
My daughter has been a resident at Hillcrest Manor for four months. The care she has received has been excellent and she always seems happy when we visit. The food is very good and she gets involved in a lot of activities. The staff are excellent nothing is too much trouble. Thank you all from a very grateful mum.
Thank you for your lovely review, Denise, it is truly our pleasure to care for your beautiful daughter.
I have always found the staff at Hillcrest very helpful, caring and considerate. My Mother has been in Hillcrest for just over a year and she seems very happy and well cared for. The staff always treat my Mother with respect, dignity, privacy and they always make sure her appearance is fresh and...
I would not hesitate to recommend Hillcrest Manor Nursing Home.
Thank you, Anne, for your lovely review, I would also like to thank you and your family for your continued support.
The home is in a beautiful, rural, peaceful situation and the rooms are light, well heated, spacious and pleasant. The staff are professional, caring, kind and friendly. They have remained cheerful and positive during this frightening Coronavirus pandemic, for which I am extremely grateful. It is a...
The home is in a beautiful, rural, peaceful situation and the rooms are light, well heated, spacious and pleasant. The staff are professional, caring, kind and friendly. They have remained cheerful and positive during this frightening Coronavirus pandemic, for which I am extremely grateful. It is a relief to know my mother is in such responsible hands.
Thank you for your lovely review, Ruth, I would also like to thank you and your family for your continued support.
The food is great; I really enjoy the gentlemen's club; which is held on alternative Saturday's. The manager is also present, supporting and teaching her team. I do spend a lot of time enjoying chats and...
The food is great; I really enjoy the gentlemen's club; which is held on alternative Saturday's. The manager is also present, supporting and teaching her team. I do spend a lot of time enjoying chats and jokes with all the staff.
I am very happy.
The team at Hillcrest Manor made my respite stay comfortable. They responded to all my needs and understanding of my condition really well.
The team at Hillcrest Manor made my respite stay comfortable. They responded to all my needs and understanding of my condition really well.
The entrance is well signposted. The home is clean, bright and fresh smelling. All staff are professional, welcoming and friendly. The gentleman I visited on the EMI Unit was smart, clean and in a peaceful mood. All the other EMI residents were contented and awaiting their lunch, which smelled very...
The entrance is well signposted. The home is clean, bright and fresh smelling. All staff are professional, welcoming and friendly. The gentleman I visited on the EMI Unit was smart, clean and in a peaceful mood. All the other EMI residents were contented and awaiting their lunch, which smelled very good!
Our experience of Hillcrest Manor facilities and care is unreproachable. The staff are very good and we have no issues.
Our experience of Hillcrest Manor facilities and care is unreproachable. The staff are very good and we have no issues.
Excellent care, staff are caring, hard working and always with a smile. My mother's care has been excellent. The home shows empathy and cares for her complex needs. Outstanding nursing care.
Excellent care, staff are caring, hard working and always with a smile. My mother's care has been excellent. The home shows empathy and cares for her complex needs. Outstanding nursing care.
My mother was resident at Hillcrest Manor in Dec 2018 only, following a short spell in hospital and requiring nursing care after before her passing. Myself and the family found the staff to be very kind, supportive, attentive and nothing seemed too much trouble. Mum had a lovely upstairs room with...
A clean nursing home in a lovely environment.
Only criticism was that sometimes handover information between staff about my mother did not seem to be passed on, so felt that I would have to update myself, but I know this has also been mentioned to the area manager by my friend who's own mother resides as Hillcrest and feels the same about all of the comments in my review.
I would certainly recommend Hillcrest and I have done so already.
Thank you for your kind words about Hillcrest Manor. We read all reviews and wish to convey to you that changes at the home have been made to improve and progress the home.
However on numerous occasions during the last two months, there have only been two staff members!
This is not...
However on numerous occasions during the last two months, there have only been two staff members!
This is not safe as some residents require two carers to take them to the toilet which leaves no one on the floor to care for the others!
When asked why only two, we were told that is was due to management staff cuts - this is unacceptable as it is putting residents safety at risk.
Exceptional care of my mother-in-law who had dementia and as recently passed away there with dignity.
Exceptional care of my mother-in-law who had dementia and as recently passed away there with dignity.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 June 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hillcrest Manor Nursing Home.
There are no upcoming events for Hillcrest Manor Nursing Home.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: Capital Care Group
Accreditations
There are no accreditations posted yet for Hillcrest Manor Nursing Home.
Meet the Team (3)

Jan has worked in elderly care for over 18 years. She specialises in dementia care and the effects this disease can have on people, including...
Jan has worked in elderly care for over 18 years. She specialises in dementia care and the effects this disease can have on people, including relatives and friends.
Jan says "Here at Hillcrest Manor, we aim to provide a professional holistic standard of care, which is achieved using the varied skill sets our nurses and cares possess, along with a friendly, happy and committed attitude".
"We have a dynamic activities team that ensures residents are at the centre of what they do too".

Ruth has worked in Elderly social care for over 16 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit...
Ruth has worked in Elderly social care for over 16 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas and presently looks after compliance and auditing, Nutrition and Hydration as well as Infection Control.
Ruth is enjoying meeting all relatives and residents' families here at our lovely home in the heart of the Shropshire countryside.

Nikki has worked in Elderly social care for over 18 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit...
Nikki has worked in Elderly social care for over 18 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas presently looks after Clinical Governance, and has a particular interest in Tissue Viability and Wound Care.
Nikki has been in care for so many years she is passionate about the role as she is able to give holistic treatment to her residents and provide support for families and friends also in her current role as Deputy she offers continuing support and training to all the staff whilst overseeing shifts and any issues that may arise.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest Manor Nursing Home to verify any information. View our terms and conditions. Hillcrest Manor Nursing Home has an Enhanced Service -what an Enhanced Service includes.