Hillcrest Manor Nursing Home

My wife located at Minsterley for two years and three months. Excellent care and attention, no qualms about her care. Knowing what I know I will recommend myself to be placed here.

Very happy with the level of care provided.

Room is kept tidy and views from the room keep mother entertained.

After that hospital visit, Dad was sent to a different room in Hillcrest with none of his familiar stuff around him. And he didn't see any of his things ever again and as a family nor did we. Dad, a smart well-dressed man sent to the funeral parlour in socks. His good leather shoes lost? Sorry, my overall review cannot be positive. They let Dad down.

Staff are a great help to me - the care is good and they are kind to me.

Myself, I have always been made very welcome, with a friendly atmosphere. I can only wish them all the very best with the difficult and exacting work they perform every day at Hillcrest Manor Nursing Home

I am so pleased that she is in a safe environment where I am confident that she is well looked after. I wouldn’t want her to be anywhere else.

Good care, staff friendly. I would love to stay if I could.

Everywhere is very clean.

My father was resident at Hillcrest Manor for over two years and had visited for respite care in the year before permanent admission. He was quite a challenging patient but received excellent care and support from all staff. He was blind and had dementia and was at particular risk of having a fall because he was very active during the night but due to the swift attention of staff, he remained safe. The food was excellent and he enjoyed his meals very much. At the end of his life, the management and staff were very caring towards our family members and I will always be grateful for being allowed to sit with him listening to his favourite music in his final days. Grateful thanks to all staff at Hillcrest.

My aunt was in Hillcrest for end of life care, and the COVID-19 pandemic meant I was unable to visit through her whole time there. She died of heart failure in June.

So the review is based on impressions on phone and email contact rather than visits, and is an impression therefore, plus comments from people who know the home. I did always find both the admin staff and nursing staff very helpful, efficient and caring.

Hillcrest is in a lovely position, so I'm sure the residents appreciate getting outside to enjoy the view. The food is excellent, and always plenty of it. Mum needs 1:1 for eating, so we thank the staff that feed her. Communication has improved in the last 12-months, which is very much welcomed - great newsletters!

My daughter has been a resident at Hillcrest Manor for four months. The care she has received has been excellent and she always seems happy when we visit. The food is very good and she gets involved in a lot of activities. The staff are excellent nothing is too much trouble. Thank you all from a very grateful mum.

I would not hesitate to recommend Hillcrest Manor Nursing Home.

The home is in a beautiful, rural, peaceful situation and the rooms are light, well heated, spacious and pleasant. The staff are professional, caring, kind and friendly. They have remained cheerful and positive during this frightening Coronavirus pandemic, for which I am extremely grateful. It is a relief to know my mother is in such responsible hands.

I am very happy.

The team at Hillcrest Manor made my respite stay comfortable. They responded to all my needs and understanding of my condition really well.

The entrance is well signposted. The home is clean, bright and fresh smelling. All staff are professional, welcoming and friendly. The gentleman I visited on the EMI Unit was smart, clean and in a peaceful mood. All the other EMI residents were contented and awaiting their lunch, which smelled very good!

Our experience of Hillcrest Manor facilities and care is unreproachable. The staff are very good and we have no issues.

Excellent care, staff are caring, hard working and always with a smile. My mother's care has been excellent. The home shows empathy and cares for her complex needs. Outstanding nursing care.