Hillcrest Manor Nursing Home

Reabrook, Minsterley, Shrewsbury SY5 0DL
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9.9 54 Reviews
  • Hillcrest Manor Nursing Home, Shrewsbury
Hillcrest Manor Nursing Home provides high-quality person-centred care for older people, and those living with dementia. The home is situated a few miles south of Shrewsbury, Shropshire.

The skilled staff team delivers caring services to individuals helping them to maintain their independence, supporting them in day to day life.
They specialise in palliative care and complex needs.
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Care Provided by Hillcrest Manor Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1800
  • Self-Funded Nursing Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1800

These prices are only a guideline, please contact Hillcrest Manor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Jan Downes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Visitors welcome any time

Parking

  • Ample parking on site

Hillcrest Manor Nursing Home Reviews (54)

9.9

Hillcrest Manor Nursing Home has a Review Score of 9.9 (9.890) out of 10, based on 24 reviews in the last 2 years.
Over all time Hillcrest Manor Nursing Home has 54 reviews.

Overall Experience
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Date Published
  • 54
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  • 24
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Reviewer Connection to Hillcrest Manor Nursing Home
  • 14
  • 10
  • 8
  • 5
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Total of 54, showing 41-54
Review from Gaynor P (Daughter of Resident) published on 24 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was resident at Hillcrest Manor for over two years and had visited for respite care in the year before permanent admission. He was quite a challenging patient but received excellent care and support from all staff. He was blind and had dementia and was at particular risk of having a fall because
he was very active during the night but due to the swift attention of staff, he remained safe. The food was excellent and he enjoyed his meals very much. At the end of his life, the management and staff were very caring towards our family members and I will always be grateful for being allowed to sit with him listening to his favourite music in his final days. Grateful thanks to all staff at Hillcrest.
Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home
Thank you for your lovely review, I would like to say that it was a great pleasure for me and my team having the opportunity to nurse your dad.
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Review from Michael H (Nephew of Resident) published on 13 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt was in Hillcrest for end of life care, and the COVID-19 pandemic meant I was unable to visit through her whole time there. She died of heart failure in June.


So the review is based on impressions on phone and email contact rather than visits, and is an impression therefore, plus comments

from people who know the home. I did always find both the admin staff and nursing staff very helpful, efficient and caring.
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Review from D B (Daughter of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been at Hillcrest for 18-months and has settled in well and always seems very happy when we visit. She requires a high level of personal care and we're very grateful to the kind and caring staff that look after her. The staff are always very friendly and helpful and work extremely hard to
make sure everyone is comfortable. The activities and entertainment are great and help stimulate the residents, and Hillcrest always welcomes family and friends to come along to enjoy the entertainment too. You can visit the home at any time, which is really helpful. They have a nice outdoor space, and I like to see Mum outside in her chair in the fresh air whenever possible.
Hillcrest is in a lovely position, so I'm sure the residents appreciate getting outside to enjoy the view. The food is excellent, and always plenty of it. Mum needs 1:1 for eating, so we thank the staff that feed her. Communication has improved in the last 12-months, which is very much welcomed - great newsletters!
Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home
Thank you very much for your lovely review, caring for mum is an absolute pleasure.
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Review from Denise W (Mother of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been a resident at Hillcrest Manor for four months. The care she has received has been excellent and she always seems happy when we visit. The food is very good and she gets involved in a lot of activities. The staff are excellent nothing is too much trouble. Thank you all from a very
grateful mum.
Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home
Thank you for your lovely review, Denise, it is truly our pleasure to care for your beautiful daughter.
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Review from Anne H (Daughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found the staff at Hillcrest very helpful, caring and considerate. My Mother has been in Hillcrest for just over a year and she seems very happy and well cared for. The staff always treat my Mother with respect, dignity, privacy and they always make sure her appearance is fresh and tidy.
Throughout the coronavirus epidemic, Hillcrest has always kept us updated with their policies on health and safety. Although I have not seen my Mother since Monday 16th March, I know she is being well looked after and I have had weekly contact with the home.
I would not hesitate to recommend Hillcrest Manor Nursing Home.
Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home
Thank you, Anne, for your lovely review, I would also like to thank you and your family for your continued support.
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Review from Ruth T (Daughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is in a beautiful, rural, peaceful situation and the rooms are light, well heated, spacious and pleasant. The staff are professional, caring, kind and friendly. They have remained cheerful and positive during this frightening Coronavirus pandemic, for which I am extremely grateful. It is a
relief to know my mother is in such responsible hands.
Reply from Michelle Middleton, Manager at Hillcrest Manor Nursing Home
Thank you for your lovely review, Ruth, I would also like to thank you and your family for your continued support.
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Review from W E (Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place to live and the team look after me very well. I couldn't ask for better care.
The food is great; I really enjoy the gentlemen's club; which is held on alternative Saturday's. The manager is also present, supporting and teaching her team. I do spend a lot of time enjoying chats and jokes
with all the staff.
I am very happy.
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Review from W M (Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Hillcrest Manor made my respite stay comfortable. They responded to all my needs and understanding of my condition really well.
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Review from G R (Friend of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entrance is well signposted. The home is clean, bright and fresh smelling. All staff are professional, welcoming and friendly. The gentleman I visited on the EMI Unit was smart, clean and in a peaceful mood. All the other EMI residents were contented and awaiting their lunch, which smelled very
good!
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Review from R P (Son of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Hillcrest Manor facilities and care is unreproachable. The staff are very good and we have no issues.
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Review from Duncan M (Son of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, staff are caring, hard working and always with a smile. My mother's care has been excellent. The home shows empathy and cares for her complex needs. Outstanding nursing care.
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Review from Lisa F (Daughter of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was resident at Hillcrest Manor in Dec 2018 only, following a short spell in hospital and requiring nursing care after before her passing. Myself and the family found the staff to be very kind, supportive, attentive and nothing seemed too much trouble. Mum had a lovely upstairs room with views
of the Shropshire hills and a very comfortable, supportive and safe bed. Food was good and the kitchen staff were happy to alter it to her needs as and when her health deteriorated further, along with as many cups of tea as she wanted.
A clean nursing home in a lovely environment.
Only criticism was that sometimes handover information between staff about my mother did not seem to be passed on, so felt that I would have to update myself, but I know this has also been mentioned to the area manager by my friend who's own mother resides as Hillcrest and feels the same about all of the comments in my review.
I would certainly recommend Hillcrest and I have done so already.
Reply from Daren Carnwell, Regional Manager at Hillcrest Manor Nursing Home
Thank you for your kind words about Hillcrest Manor. We read all reviews and wish to convey to you that changes at the home have been made to improve and progress the home.
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Review from M R (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care that is given at the home is amazing considering the shortage of staff. In my opinion, the Granary (where Mum is) should have at least three members of staff on at any one time.
However on numerous occasions during the last two months, there have only been two staff members!
This is not safe
as some residents require two carers to take them to the toilet which leaves no one on the floor to care for the others!
When asked why only two, we were told that is was due to management staff cuts - this is unacceptable as it is putting residents safety at risk.
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Review from Rosemary G (Daughter of Resident) published on 30 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional care of my mother-in-law who had dementia and as recently passed away there with dignity.
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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Hillcrest Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for Hillcrest Manor Nursing Home is calculated as follows: ( (251 Excellents x 5) + (31 Goods x 4) ) ÷ 282 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillcrest Manor Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Jan

Jan Downes

Job Title: Registered Manager RMN Joined: 2023

Jan has worked in elderly care for over 18 years. She specialises in dementia care and the effects this disease can have on people, including relatives and friends.


Jan says "Here at Hillcrest Manor, we aim to provide a professional holistic standard of care, which is achieved using the varied skill sets our nurses and cares possess, along with a friendly, happy and committed attitude".


"We have a dynamic activities team that ensures residents are at the centre of what they do too".

Ruth

Ruth Baines

Job Title: Deputy Manager Joined: 2023

Ruth has worked in Elderly social care for over 16 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas and presently looks after compliance and auditing, Nutrition and Hydration as well as Infection Control.


Ruth is enjoying meeting all relatives and residents' families here at our lovely home in the heart of the Shropshire countryside.

Nikki

Nikki Oliver

Job Title: Deputy Manager Joined: 2023

Nikki has worked in Elderly social care for over 18 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas presently looks after Clinical Governance, and has a particular interest in Tissue Viability and Wound Care.


Nikki has been in care for so many years she is passionate about the role as she is able to give holistic treatment to her residents and provide support for families and friends also in her current role as Deputy she offers continuing support and training to all the staff whilst overseeing shifts and any issues that may arise.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest Manor Nursing Home to verify any information. View our terms and conditions. Hillcrest Manor Nursing Home has an Enhanced Service - more info.