






Hillcrest Manor Nursing Home provides high-quality person-centred care for older people, and those living with dementia. The home is situated a few miles south of Shrewsbury, Shropshire.
The skilled staff team delivers caring services to individuals helping them to maintain their independence, supporting them in day to day life.
They specialise in palliative care and complex needs.
Care Provided by Hillcrest Manor Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hillcrest Manor Nursing Home for full pricing details and T&Cs.
Contact Hillcrest Manor Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Capital Care Group
- Private Owned
Person in charge
- Jan Downes(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (5)
Visiting
- Visitors welcome any time
Parking
- Ample parking on site
Hillcrest Manor Nursing Home Reviews (60)
Hillcrest Manor Nursing Home has a Review Score of 9.8 (9.811) out of 10, based on 19 reviews in the last 2 years.
Over all time Hillcrest Manor Nursing Home has 60 reviews.
My friend was so very well cared for, and I would highly recommend Hillcrest to anyone.
Thank you so much for your lovely review. We aim to care for our residents to the best of our experienced staff's ability. As you know we are updating our rooms at the moment, and have almost finished building the extension, so we are aiming to go from strength to strength
Having looked at other nursing homes for suitability for my mother's care, Hillcrest Manor stood out as clean, friendly and well run. I decided, after a visit to look at the facilities offered, to move my mother to Hillcrest Manor. The staff have always been extremely friendly but professional. Any queries were dealt with immediately. My daughter works in the NHS and visits nursing/care homes as part of her work as a nurse. She visited with me, and her comments were that she has never been in a cleaner nursing/care home. She was impressed. Well done! The activities for the residents are wonderful too.
Thank you so much for taking the time to write this lovely review for Hillcrest Manor. We are so pleased that you are happy with your choice, as we understand this is a very emotive subject and a difficult decision. I will happily share your comments with our Housekeeping Team who...
Dad is very happy here. All the staff are very helpful, and nothing is too much trouble. They are all kind and caring.
Also, as a family, they make us all very welcome and explain everything to us with Dad's care.
We aim to provide holistic, person-centred care for not only your Dad (our resident) but for you and your family. Thank you for taking the time to review the team at Hillcrest Manor, it means a lot to us all that you are happy with his transition from hospital and the ongoing care we provide.
The rooms are clean and tidy at all times.
As a visitor, I feel included with all aspects of the home.
Thank you for leaving a kind review about our home. All of the staff work hard to ensure the home runs smoothly and I am very pleased that as a visitor, you feel included too. Please do ask our chef if there are any specific meals, you think your loved one would like, we are always open to suggestions. Thank you once again for taking the time to leave a review.
I have nothing but praise for the care and love that all the staff at Hillcrest showed to my mum. Not only were they lovely with mum, but the nurses were always there for me too when I found dealing with dementia too much to bear. A fair few times I ended up crying in their office while they listened with understanding and no judgement at all. In fact, all the staff had taken time to get to know mum well and were kindness personified, particularly in the last few difficult weeks. She passed in her own, beautiful room with French doors looking out over the gardens and on to the impressive Shropshire hills beyond. Quite simply, I could have wished for nothing more.
Thank you so much for such a lovely review. Your mum was a wonderful lady who was a pleasure to know, and we miss her hugely. I am so pleased everything worked out and you were able to feel supported by the staff - we aim to help residents and families in any way we can. Thank you again.
Hillcrest is homely, warm and welcoming. Staff generally interact well with residents. Made to feel a part of the home. Has made life better for all.
Thank you Sally for your positive review! We aim to be a home from home as much as possible, and treat all of our resident's with the respect they all deserve.
Social areas are attractively decorated and arranged, and used for an interesting range of activities. I only wish he didn't need to be here!
Thank you for taking the time to write such a lovely review! We aim to make our home a "home from home" by doing our best for families and residents. I am pleased you find visiting a positive experience, and I will pass on your comments to the chef, and other heads of department. Thank you again, it means a lot to us.
His transfer was a little traumatic which was due to the hospital waiting for a ambulance,
When arriving at hillcrest the staff were absolutely wonderful very attentive and very pleasant reasuring dad he was in safe hands
Unfortunately dad was only there for 5 days but the care for dad was exceptional
Thank you so much for your positive review of our home. We really care about our residents, and realise that they are often feeling exhausted and confused when they arrive here, and need to feel reassured. It was a privilege to look after your dad. Thank you again.
I will be 85 in October and have told my family that if I have to go in a home, Hillcrest is for me. Superb, well done.
Thank you for such a glowing and articulate review! I will pass on your praise to the staff, who as you know, work hard to make sure our home is a pleasant place to be. It is always a pleasure to see our visitors and residents feeling relaxed and settled, in what we aim is a home from home.
I am extremely pleased with the kindness with which my two friends are looked after. There as so many activities that they can join in with when they want to. It is expensive, as all care homes are, but I can't think of anything that needs improving.
Thank you so much for your kind review. We aim to offer professional, kind and knowledgeable care to all of our residents, and as you have stated, this includes our fabulous activities team! We are always learning and trying to improve, but thank you once again for your positive words.
All of the staff are warm and friendly. Both to residents and family. Nothing is too much trouble. Having been through a journey of stress and encountering indifferent attitudes, the staff at Hillcrest Manor Nursing Home have shown empathy and real care. Always keen to answer questions and if they are not sure they will find out. Dad is treated with dignity and respect.
Many thanks for taking the time to write this lovely review. We are always happy to know that family feel we are looking after not only our resident but the family as well. Moving locations can be a difficult experience for all and we always do our best to make the transaction as smooth as possible for all concerned.
My beloved wife has been a resident of Hillcrest Manor Nursing Home for some months now and I feel it is time for me to express my deep gratitude for all the wonderful care and support she has received. Her dementia is fairly advanced now and I cannot fault the level of care and attention all the staff provide for her. They are friendly and approachable and always so willing to answer my concerns or just talk about how she is. Nothing seems too much trouble and there is always time for them to do their best and show kindness in meeting her needs. I always feel welcome when visiting and am always offered to share a meal if I am there at lunchtime. It does feel like everyone is happy to be part of the team and always do their best under the excellent leadership.
Thank you so much for your glowing review, it means so much to us! It must be so difficult seeing your partner become a shadow of her former self because of this debilitating disease. All staff understand how cherished our residents are by their families, and how important it is for us all to work together as a team, therefore making life as good as possible for all.
Beautiful location and great staff, couldn't ask for a better place for my mother. Very clean and tidy and always so welcoming. I would highly recommend this place to anyone, always look forward to visiting here.
Thank you for your lovely review. I am so happy that you look forward to visiting us, to see your mother. I will pass on your kind comments.
At the onset of COVID-19, I was fortunate in being permitted to become a volunteer so that I was able to continue being with her daily and remained in that role for two and a half years. For that privilege, I will be eternally grateful.
Because of that close contact, I can attest to the extremely high standards that are achieved in all aspects of the care provided and the wonderful atmosphere and staff interaction with residents now so dominant in the Nursing Home.
Thank you all.
Thank you for your heartfelt review. To us, the partners and close family members are an extension of our residents, and so we try to work together as a team, ensuring that everyone feels cared for. We do miss your daily visits, and anyone would be hard pressed to find a more caring and dedicated partner. Please visit us when you can, you are always welcome.
After my husband who had dementia died in Hillcrest Manor (his death was handled with kindness and sensitivity) I realised what an enormous support the staff had been for me and I really missed seeing them all and visiting the home. I have just returned four months on and feel overwhelmed by the welcome I received from the staff and their kindness. Hillcrest was an excellent choice for the last 10 months of my husband's life.
Thank you so much for your lovely review. It was our pleasure to look after your husband and you were (and still are) so supportive of us too. You are welcome to visit whenever you can - a cup of tea is always waiting! I will pass your kind words on to the staff.
This is a wonderful nursing home!!! I booked my partner here for respite in October 2024 and it was such a positive experience for both of us. I had a rest knowing that he'd be in totally safe and professional hands and he was able to experience kindness and care in a beautiful setting. He has PD and Dementia and they were able to meet all his needs whilst nothing was too much trouble. Highly recommended!!
Thank you for your glowing review and taking the time to write it! I will pass on your kind words to the staff, as they all work hard to ensure our residents are kept safe, happy and as well as possible. It was a pleasure to look after your partner, and we are looking forward to seeing him again soon. Thank you again, it means a lot.
This month Mum has been cared for very well. The staff are always very friendly, the rooms are very tidy and fresh. Mum's room looks lovely as my sister has made the room more homely with pictures on the wall and a very nice lamp and all the things that Mum loves.
Thank you for taking the time to review Hillcrest Manor Nursing Home. It is our pleasure to look after your mum and I am pleased her room is looking more like home to her.
My mother has been a resident since June this year. She has settled in better than I dared hope, she appears calmer and more at ease. She likes the staff, who treat her with respect and dignity and seems to enjoy the numerous activities that are provided. I would highly recommend if anyone needs somewhere for a loved one, that they look at this home.
Thank you for your lovely review. We realise how important it is to families, for their relatives to settle in quickly and be happy. The staff work hard to learn about our residents and treat them as the individuals they are. Our activities team are also amazing! Please follow Hillcrest Manor on social media (if you are not already!). Thank you again.
My mother has been at Hillcrest Manor for 4 months now and I would highly recommend it. The staff are lovely, the rooms are clean, the food is good and there are many activities for her to get involved in. Thank you all.
Thank you very much for your review. I am so pleased you are happy with your mother's care. The whole team of Hillcrest Manor work hard to ensure the home is clean and provides good quality food and varied activities. Thank you again for taking the time to review us.
The staff at Hillcrest have cared brilliantly for my father and were very sympathetic and helpful when he recently passed. I can't thank them enough for the care they showed him and would highly recommend them to anyone.
Thank you so much for taking the time to write a review, we were all very fond of your Dad and it was an honour to look after him. We are so pleased that you were happy with the care we were able to provide. Kindest Regards From All The Staff at Hillcrest Manor
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 June 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hillcrest Manor Nursing Home.
There are no upcoming events for Hillcrest Manor Nursing Home.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: Capital Care Group
Accreditations
There are no accreditations posted yet for Hillcrest Manor Nursing Home.
Meet the Team (3)

Jan has worked in elderly care for over 18 years. She specialises in dementia care and the effects this disease can have on people, including relatives and friends.
Jan says "Here at Hillcrest Manor, we aim to provide a professional holistic standard of care, which is achieved using the varied skill sets our nurses and cares possess, along with a friendly, happy and committed attitude".
"We have a dynamic activities team that ensures residents are at the centre of what they do too".

Ruth has worked in Elderly social care for over 16 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas and presently looks after compliance and auditing, Nutrition and Hydration as well as Infection Control.
Ruth is enjoying meeting all relatives and residents' families here at our lovely home in the heart of the Shropshire countryside.

Nikki has worked in Elderly social care for over 18 years, she is a highly qualified Registered General Nurse, who has worked previously as a Unit Manager in a very busy 81-bed home and has recently been promoted to her current role here at Hillcrest Manor. She has a wealth of experience in many areas presently looks after Clinical Governance, and has a particular interest in Tissue Viability and Wound Care.
Nikki has been in care for so many years she is passionate about the role as she is able to give holistic treatment to her residents and provide support for families and friends also in her current role as Deputy she offers continuing support and training to all the staff whilst overseeing shifts and any issues that may arise.
Frequently Asked Questions about Hillcrest Manor Nursing Home
What types of Care is Hillcrest Manor Nursing Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hillcrest Manor Nursing Home have?
There are 41 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Hillcrest Manor Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hillcrest Manor Nursing Home to the centre of Shrewsbury?
9.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest Manor Nursing Home to verify any information. View our terms and conditions. Hillcrest Manor Nursing Home has an Enhanced Service -more info.