






The Uplands care home in Shrewsbury provides nursing care for older people and those with dementia.
The purpose-built care home offers care for up to 81 people.
Every bedroom is ensuite and has wifi as well as a nurse call system and a private telephone.
Residents can choose from a wide range of activities including Oomph! activity sessions as well as baking, bingo, arts and crafts and gardening. There are also new, innovative...
Care Provided by The Uplands
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Uplands for full pricing details and T&Cs.
Contact The Uplands to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Mary Ballesteros (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (81)
Visiting
- Visitors are welcome at all times, although outside normal hours access has to be requested via an intercom system
Parking
- Parking is available
The Uplands Reviews (32)
The Uplands has a Review Score of 8.7 (8.729) out of 10, based on 6 reviews in the last 2 years.
Over all time The Uplands has 32 reviews.
Everything about it is wonderful
He has an en-suite room
The care and carers are both outstanding
His room is always tidy and clean
Whatever time I visit I have never been concerned about anything.
The food is good
There is a lovely atmosphere in the home and amongst all the staff
The entertainment team go above and beyond to do interesting things with the residents and they know all the residents names and make an effort to find out as much about the residents as possible in order to provide appropriate activities.
The home encourages family members to get involved and makes an effort to know the family and the family background
Everyone is approachable.
I am grateful and happy with the home and would recommend it to anyone.
Thank You for your lovely words, we appreciate your feedback. We aim to be one big team here at The Uplands to ensure that every resident has their person centred needs met.
All the Staff here are very caring and helpful even the domestic and other staff as well.
The management are pleased to help me with all matters of my husband like repairing things in his room and helping all staff.
All residents are catered on different levels which is really good.
They do some activities and they have singing and music played for residents and they all are very happy and enjoy what ever is arranged for them. Well done The Uplands.
Thank You for your lovely words, we really appreciate your feedback. Here at the Uplands, we aim to create a loving and homely environment for all - this relies on fabulous team work from all our amazing staff.
He has lived at Uplands for three and a half years now, and staff clearly know him very well. He is treated with respect and dignity, and unfailing kindness even when he is difficult. There are frequent activities offered which are imaginative and dementia friendly and which my father obviously enjoys.
We're always kept informed whenever issues arise and always receive a warm welcome when we visit.
As the home deliberately tries to avoid employing temporary staff, the carers know the residents very well, which makes a very positive difference to the excellent care given.
Thank You so much for your kind words. Here at The Uplands, we know how important it is for every resident to feel like they are at home.
The family cannot thank them enough for what they did for us.
My mum was a resident at The Uplands for 15 months, during which time she received excellent care, always delivered with great compassion and efficiency. It was a very difficult time for mum and all of the family. We experienced some very emotional times but through all of this we felt upheld and supported by all of the staff group, including reception, domestics, maintenance, kitchen, activities, carers, nurses and management. We will always remember The Uplands staff with great fondness and appreciation.
My mother was only there for 3 weeks but thought The Uplands is a wonderful place and that the staff were all fantastic. Nothing was too much trouble. They were also great with the family as well at a very tough time for us all. Thank you for all of your help and support
Thank you so much for your kind words and it was a pleasure to care for your mother. We are pleased to have had the opportunity to care and support your family during such a difficult time. Best regards.
The carers are caring, empathetic and respect patients' dignity. One issue is newly trained staff not fully up to date with systems before being left in charge. Maintenance staff are unfriendly and not approachable. Meals are not always hot when given to patients due to staff being called to do other duties, so meals are not served in good time. The unit could benefit from kitchen staff serving meals.
I appreciate your feedback and we will be looking at all the concerns raised as it allows us to identify areas for improvement and work towards providing the best possible care for our residents. Please feel free to reach out at any time.
My father has only been here for a short period but has settled in really well. The staff are very helpful and patient with him. They treat him with respect and care. Everyone is friendly and helpful to us too which is very reassuring. Any questions are answered without hesitation.
Thank you for taking the time to share your feedback with us. We are delighted to hear that your father has settled in well and that our staff have been helpful, patient, and respectful towards him. Providing a welcoming and supportive environment for our residents is a top priority for us, and we are glad to hear that you have also experienced friendliness and helpfulness from our team.
My sister receives excellent ongoing care for a very grim condition she has lived with for several years.
Thank you for sharing your feedback about The Uplands and the care your sister receives. It's heartening to hear that your sister is receiving excellent ongoing care. Your positive review not only highlights the good work being done at The Uplands but also serves as encouragement for others who may...
We have found all staff throughout The Uplands to be kind, caring and compassionate. There have been minor issues in relation to things like laundry, missing clothes etc. but on the whole, we are pleased with the care provided.
Thank you for your feedback. We are glad to hear that you find the staff at The Uplands to be kind, caring and compassionate. We understand that there have been some minor issues regarding laundry and missing clothes and we apologize for any inconvenience this may have caused. We appreciate your...
The staff are all very friendly and caring, but you have got the odd language barrier. The food at this home is okay, although I would like to see more variety.
The rooms are a reasonable size but might be a bit cramped for younger physically disabled people. There are activities for all, with a lot of artists/entertainers coming into the home.
It’s heartening to know that you have found the staff at the nursing home to be friendly and caring. We acknowledge your mention of occasional language barriers and will take steps to address this issue to ensure effective communication with all residents. Your feedback helps us in our continuous efforts to provide a supportive and enriching environment for all residents at the nursing home.
Everyone from front of house (reception) carers, nursing team, maintenance, kitchen staff, and cleaners are amazing. Would highly recommend it.
Thank you for your positive feedback! We are delighted to hear that you had a great experience with all the staff members at the facility. Your recommendation is greatly appreciated. We strive to provide excellent care and service to all our residents and visitors. If you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing our facility!
We found the care and whole service to be excellent. She enjoys doing activities that are on most days.
We also like the fact that she can have her hair and nails done. I would definitely look at here again if we ever need to.
Since my husband has gone into The Uplands, as a dementia patient, the last six months have been the most settling and reassuring time for us, as a family. To see my husband smile and engage with us and all. The staff allows us to enjoy quality time with him, we have only ever been met with warm, kind and caring help and support from all the management, nurses and all the professional and hardworking carers from day one of my husband's Uplands journey. Finding the right home to meet all different patients' wants and needs is very hard to find, as family. The Uplands treat every resident with dignity and respect. Thank you so much.
It works well and very pleasant.
At all times, the staff on Dorrington have been amazing. Displaying great levels of care and being prepared to go the extra mile to ensure residents are as comfortable as practicably possible.
My nan has been at The Uplands for a couple of years and has been very happy. During Christmas, she was kept very busy with enjoyable activities which was amazing for her mental health, she had been feeling down but socialising in the activities gave her the boost she needed. At Christmas, as a family, we were so happy the home bought her a personalised Christmas present, it really put a smile on my nan's face. Her room has also been redecorated and it's lovely and homely, her room is kept lovely and clean. My nan is very happy living at The Uplands.
Thank you for your lovely review! We always strive to provide the best care possible and love hearing the good impact it has on everyone involved in the home.
Can't say enough about the home. Very caring staff. Good manager. Lots of entertainment and good menu choices. My mum is happy and is always clean and tidy when I visit. Had a lovely Christmas with staff and families.
Thank you for your good review. I am glad your mom is happy here. Please do not hesitate to raise any issue with us. We are happy to assist.
Unfortunately, my dad passed away due to his illnesses but I wouldn't have gotten through this very difficult time without the care and support of the wonderful staff at The Uplands.
Thank you for your lovely review. It was an honour to care for your father and to support the family during these difficult times. Please keep in touch with us.
I called the home to inquire and they were able to admit my uncle at a short period of time. It was a big relief the management team was able to organise everything. I came to visit him during Christmas and I was amazed to see the improvement in his health. The staff were very friendly and the home was clean. My uncle appeared very happy. He’s now back home and if he needs to go back home again, I will never hesitate for him to go back to The Uplands.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Uplands.
There are no upcoming events for The Uplands.
Awards / Recognitions (2)
- 11 Jul 2014Recipient: The Uplands
- 31 Oct 2012Recipient: The Uplands
Accreditations
There are no accreditations posted yet for The Uplands.
Meet the Team (6)

Hi, I’m Coral, and I’m the Home Manager at The Uplands.
I am excited to be leading a team of committed and compassionate individuals on behalf of Bondcare. I strongly believe residents should be at the heart of everything we do here, and I will be leading the way in ensuring care is tailored to their individual needs.

I have over 30 years of experience in nursing and managerial roles within the care sector, I am passionate about providing quality care and dignity at all times. since joining The Uplands in January seeing the smiles and friendly greetings on residents' and relatives' faces alike fills me with happiness.
In my spare time, I am a keen gardener and love to travel and regular babysitter for my grandchildren.

I joined The Uplands in January after an extensive career in care and finance.
My favourite part of My job is spending time with all our lovely residents and getting to know them and their life stories.

I have been working at The Uplands since May 2018, with vast experience in maintenance, building and DIY within a care home setting.
Barry ensures that residents live in a place that’s proactively inspected and brilliantly maintained at all times.
In his free time, Barry enjoys playing the drums, singing, dancing and spending quality time with his family.

Luke has over 10 years of experience as a trained Chef, he has been working at The Uplands since 2019 and enjoys being a part of a 5-star home working with a great Manager and team. Luke enjoys putting a smile on the resident's faces every day with the delicious meals he prepares.

Welcome to the vibrant and dynamic Activities Team at The Uplands. We are a dedicated group of professionals committed to enhancing the lives of our residents through engaging and stimulating activities. With a deep understanding of the unique needs and interests of individuals in care, we strive to create a warm and inclusive environment that fosters joy, companionship, and personal growth.
Our team is composed of compassionate individuals who possess a wealth of experience in recreational therapy, social work, and elderly care. We believe that every resident deserves a fulfilling and enriching lifestyle, and we work tirelessly to design programs that cater to a wide range of preferences and abilities. Whether it's physical exercise, intellectual challenges, or creative pursuits, we ensure that our activities are tailored to meet the diverse needs of our residents.
Frequently Asked Questions about The Uplands
What types of Care is The Uplands registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Uplands have?
There are 81 Single Rooms.
What are the Facilities & Services at The Uplands?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Uplands to the centre of Shrewsbury?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Uplands to verify any information. View our terms and conditions. The Uplands has an Enhanced Service -more info.