Hatton Court Nursing Home

My wife has dementia with quite complex emotional needs. She was in 2 previous care homes and really could not settle. From the first sight of her room at Hatton Court, she seemed more settled. Staff have built a really good, caring relationship with her and react very well to her sometimes challenging behaviours. She has had quite a few falls, but each time the medical care/regime has been spot on. I feel confident she is in a caring environment. I felt a large amount of guilt when I had to move her to a care home, but I know she is being well cared for by manager to cleaning staff, and everyone is between. A big thank you to all the staff at Hatton Court.

On visiting Hatton Court Nursing Home to visit my Mom, I found the manager and staff truly amazing, helpful and friendly. Mom was in a lovely room and nice and settled. As this has been a big step for me and my family to take I really feel she is in the best place all round for her needs - such a relief to us all.

My mum and dad have moved into Hatton Court nursing home last week. Both are very happy. They have seen more of each other since they have been in the nursing home, than they saw of each other in the own home over the last 6 months. As for me and the rest of the family we are more relaxed because we know that they are being well looked after and that's all we wanted for hem.

Our mother came to Hutton Court in August 2024. I had been her full time care giver for 2 1/2 years. Since a stroke in April 2023 her abilities had been affected and over time became more complicated. After a fall she became very weak and was transferred to Hatton Court team on a stretcher. Over time mum has become fairly accepting of the situation and at times she is mobile and surprises the family and staff. The Hatton Court staff are understanding and tolerant of mums ups and downs, are supportive and encouraging. The staff have made a real effort to understanding and learn about her past life achievements. We feel blessed to have mum in such a caring environment.

All staff are welcoming kind and patient. The care manager is willing to answer any of our questions. Care of our mum is in a compassionate and considerate way. Our mum is always clean, warm and personal care and safety well well-maintained. Our mum is encouraged to take part where possible and is well-monitored and nursed. We have seen some improvements as mum has settled and because used to regular care.

A great team who all work together perfectly.

My husband was transferred to Hatton Court from hospital on an enablement basis. He has been treated with care, compassion, and dignity. We are both delighted with the nursing home, it is far superior to others where he has been on respite care. He will require permanent residential care and we both hope he will be able to stay permanently.

My mom was discharged from the hospital to Hatton Court, which Mom found distressing. The staff went above and beyond to help Mom settle, even moving her to different rooms. Mom was always treated with kindness, dignity and compassion; this helped Mom accept that she needed nursing care, and she soon settled. Mom said that she felt safe and well cared for, and she felt well supported to maintain some of her independence. Mom enjoyed the activities and looked forward to a Tuesday when she would visit the lovely hairdresser. As a family, we will always be grateful for the wonderful care given to Mom.

My auntie was at Hatton Court for 5 years. She loved her time there. I can't praise them enough, all staff are lovely and caring to residents and their families and do everything they can to help.

My mother-in-law went to Hatton Court Nursing Home for some respite care due to an illness and a couple of falls. The home provided great care by assisting her to become well and mobile. All staff were friendly and professional. My mother-in-law always commented on how good the food was and how attentive the staff were and they helped her get back on her feet to enable her to come back home.

Thank you so much to all staff at Hatton Court.

All the staff and management were very good with Dad and us working in a professional and caring way. The building and facilities are also very good.

Since my mother moved to this care home she is noticeably calmer and happier. The quality of care and the friendliness of the staff has made a real difference to both her and my experience during this challenging life change. The staff are very responsive, caring and knowledgeable and go out of their way to accommodate anything my mum needs. I feel so much happier knowing that my mum has the right level of care so gently given. Many thanks to all the staff at Hatton Court Nursing Home.

The residents appear to be well cared for; our relative is happy, settled and relaxed.

I cannot fault anything. All levels of staff are attentive and have an empathic understanding of the needs of the elderly. The care is superb with staff that are caring and compassionate. Food is exceptional and plenty of it. There are impressive and immersive activities every day. The rooms and furnishings are excellent being light, clean and able to be personalised. The manager is friendly and has a passion and enthusiasm to uphold the excellent standard of care, putting the residents first. Everyone goes above and beyond to make this place a happy and friendly home from home. Excellent in every aspect and in every way.

Overall, no complaints.

The home is very welcoming, the staff are friendly and helpful, the overall first impressions are how clean the home is and there appears to be plenty planned for the residents to do! They all say they enjoy the food! Day trips for those that want them are regularly organized.

My review is that the staff are very helpful. Also, our friend says he wished he had gone in there previously and is very happy with everything there, which I think is excellent.

I cant tell you how many times I have said to people that I found the best home for my Dad in Hatton Court. Hopefully there will be a place there for your loved ones.

No 5. We feel the communication between family and care home has been somewhat lacking. After 12 months of being in the home, we are still unaware of the actual situation of the condition of our family member.