Hatton Court Care Home, Telford, Shropshire
Hatton Court Care Home, Telford, Shropshire
Hatton Court Care Home, Telford, Shropshire

Hatton Court, in Telford, provides a modern and comfortable care service to elderly and vulnerable people, looking to spend their retirement in homely surroundings and a good social atmosphere.

Part of the growing Springcare portfolio, Hatton Court's services are ideal for achieving a versatile outlook on individual health needs and lifestyles.

Staff are highly-trained, from an employment policy that looks to combine talent with experience, while appreciating the concerns of the individuals in care and their loved ones.

Group: Springcare Ltd

Person in charge: Michelle Jones (Manager)

Local Authority / Social Services: Telford & Wrekin Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages from 64 to 101.

Single Rooms: 58

Shared Rooms: 1

Rooms with ensuite WC: 51

Weekly Charges Guide: Personal Care Single £382 – £869 Nursing Care Single £497 – £990 (These prices are only a guideline, please contact Hatton Court Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hatton Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Hatton Court Care Home has a Review Score of 8 (8.000)

The Review Score of 8 (maximum of 10) for Hatton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Hatton Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Hatton Court Care Home is calculated as follows: ( (23 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.417 Points relating to the number of positive Reviews for Hatton Court Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hatton Court Care Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hatton Court Care Home

  • Daughter of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

I have had very good care in all departments.
Go on trips with a mobile trolley with things to buy. A very friendly place to be. One of th best homes in Telford.
When I came into the home, I was screwed up like an old lady, they made me feel normal again. We have physio when needed.

How likely would you be to recommend Hatton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative, who has Alzheimers Disease, has lived at Hatton Court for six years. The care, consideration, accommodation, facilities, activities (including regular trips out), and the food (personally verified) are outstanding; and following the recent refurbishment a warm and homely environment has been created. Visitors are made welcome anytime and tea/coffee and biscuits are available if required. Regular residents/relatives meetings and the periodical newsletter keeps us informed of what's going on and with it the opportunity to join in. The current managers are still settling in but given their previous achievements the improvements required in the recent CQC report are well within their reach.

How likely would you be to recommend Hatton Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is in the process of appointing a new manager/manageress, hopefully a more experienced one that the previous manager. He was a very polite, friendly, approachable man but I felt not really management material. Not enough staff on at times, which makes carers always too busy and in a rush, not enough time to chat and get involved with the residents, which I feel is as important as doing the physical side of caring. Staff on the whole are polite and friendly. Due to under staffing, residents call bells which can take a long time to be answered. On the whole, I would recommend this home to other people. A clean, welcoming, comfortable place.

How likely would you be to recommend Hatton Court Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

February 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hatton Court Care Home