Hatton Court Nursing Home

My sister is in Hatton Court but to try and talk to her on the telephone is usually a problem i.e. sorry you have come on the landline, we are having problems with the mobiles at the moment or sorry all the mobiles are busy at the moment. I bought a mobile phone off of Amazon and had it delivered to my sister so she had her own phone. Then I am told it's switched off because she doesn't know how to use it. I have reported the problem previously, the answer was we will get the phones sorted so on Saturday 24th July at 6.30pm I phoned Hatton Court to talk to my sister. The person on duty says sorry we are having problems with the mobiles. I don't think the problem is with the mobiles. I have names of the people who come up with the same excuses, who I am not allowed to name on your website. Also, we gave her her spectacles when we visited her and now they have gone missing along with her hearing aids and various items of clothing.

My Mother was a resident at Hatton Court from May to December 2019. She was treated well and all the staff did a very good job during her stay. I can not recommend this place enough. Well done to all.

I was dreading my mother having to go to a nursing home, but Hatton Court has totally put my mind at ease. The cleanliness and the care that my bedridden mother receives is outstanding. For me the staff are pleasant, humorous, caring to both the residents and visitors and very welcoming. I cannot find one fault with this wonderful place.

The facilities are very clean and welcoming and the staff are always at hand to help with any needs, they are a massive credit and part of why this facility is where she felt comfortable and well taken care of in her last few months. We as a family couldn’t have asked for anything more. I would recommend Hatton Court to anybody who is looking for this extra support as from my experience it was outstanding.

The most professional, caring team of people who looked after my mum so well in her final year of life. She was happy and contented and respected by all staff in every way. As a family, we couldn't have chosen a better home where we felt Mum was safe and cared for like their own family and we as a family were looked after and listened to. I as a daughter would like to thank everyone for everything they did when Mum was here and have done since she has passed away. I am still welcome to go in and chat today which is very comforting.

My mother moved into Hatton Court in September 2017. The staff and management are very good and caring. Any query is dealt with right away.

When I came into the home, I was screwed up like an old lady, they made me feel normal again. We have physio when needed.

My relative, who has Alzheimers Disease, has lived at Hatton Court for six years. The care, consideration, accommodation, facilities, activities (including regular trips out), and the food (personally verified) are outstanding; and following the recent refurbishment a warm and homely environment has been created. Visitors are made welcome anytime and tea/coffee and biscuits are available if required. Regular residents/relatives meetings and the periodical newsletter keeps us informed of what's going on and with it the opportunity to join in. The current managers are still settling in but given their previous achievements the improvements required in the recent CQC report are well within their reach.

The care home is in the process of appointing a new manager/manageress, hopefully a more experienced one that the previous manager. He was a very polite, friendly, approachable man but I felt not really management material. Not enough staff on at times, which makes carers always too busy and in a rush, not enough time to chat and get involved with the residents, which I feel is as important as doing the physical side of caring. Staff on the whole are polite and friendly. Due to under staffing, residents call bells which can take a long time to be answered. On the whole, I would recommend this home to other people. A clean, welcoming, comfortable place.