






Hatton Court, in Telford, provides a modern and comfortable care service to elderly and vulnerable people, looking to spend their retirement in homely surroundings and a good social atmosphere.
Part of the growing Springcare portfolio, Hatton Court's services are ideal for achieving a versatile outlook on individual health needs and lifestyles.
Staff are highly-trained, from an employment policy that looks to combine talent with experience, while appreciating the concerns of the individuals in care and their loved ones.
Care Provided by Hatton Court Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing fees listed don't include the extra FNC charge.
The price(s) shown are provided by the care home. Contact Hatton Court Nursing Home for full pricing details and T&Cs.
Contact Hatton Court Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Springcare Ltd
- Private Owned
Person in charge
- Lisa Fields (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 64+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
- Number of floors: 1
Room Information
- Single Rooms (58)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (50)
Parking
- There is private parking on site.
Hatton Court Nursing Home Reviews (29)
Hatton Court Nursing Home has a Review Score of 8.9 (8.873) out of 10, based on 7 reviews in the last 2 years.
Over all time Hatton Court Nursing Home has 29 reviews.
My sister is in Hatton Court but to try and talk to her on the telephone is usually a problem i.e. sorry you have come on the landline, we are having problems with the mobiles at the moment or sorry all the mobiles are busy at the moment. I bought a mobile phone off of Amazon and had it delivered to my sister so she had her own phone. Then I am told it's switched off because she doesn't know how to use it. I have reported the problem previously, the answer was we will get the phones sorted so on Saturday 24th July at 6.30pm I phoned Hatton Court to talk to my sister. The person on duty says sorry we are having problems with the mobiles. I don't think the problem is with the mobiles. I have names of the people who come up with the same excuses, who I am not allowed to name on your website. Also, we gave her her spectacles when we visited her and now they have gone missing along with her hearing aids and various items of clothing.
My Mother was a resident at Hatton Court from May to December 2019. She was treated well and all the staff did a very good job during her stay. I can not recommend this place enough. Well done to all.
I was dreading my mother having to go to a nursing home, but Hatton Court has totally put my mind at ease. The cleanliness and the care that my bedridden mother receives is outstanding. For me the staff are pleasant, humorous, caring to both the residents and visitors and very welcoming. I cannot find one fault with this wonderful place.
Thank you for you very kind review of Hatton Court.
The facilities are very clean and welcoming and the staff are always at hand to help with any needs, they are a massive credit and part of why this facility is where she felt comfortable and well taken care of in her last few months. We as a family couldn’t have asked for anything more. I would recommend Hatton Court to anybody who is looking for this extra support as from my experience it was outstanding.
The most professional, caring team of people who looked after my mum so well in her final year of life. She was happy and contented and respected by all staff in every way. As a family, we couldn't have chosen a better home where we felt Mum was safe and cared for like their own family and we as a family were looked after and listened to. I as a daughter would like to thank everyone for everything they did when Mum was here and have done since she has passed away. I am still welcome to go in and chat today which is very comforting.
My mother moved into Hatton Court in September 2017. The staff and management are very good and caring. Any query is dealt with right away.
Go on trips with a mobile trolley with things to buy. A very friendly place to be. One of th best homes in Telford.
When I came into the home, I was screwed up like an old lady, they made me feel normal again. We have physio when needed.
My relative, who has Alzheimers Disease, has lived at Hatton Court for six years. The care, consideration, accommodation, facilities, activities (including regular trips out), and the food (personally verified) are outstanding; and following the recent refurbishment a warm and homely environment has been created. Visitors are made welcome anytime and tea/coffee and biscuits are available if required. Regular residents/relatives meetings and the periodical newsletter keeps us informed of what's going on and with it the opportunity to join in. The current managers are still settling in but given their previous achievements the improvements required in the recent CQC report are well within their reach.
The care home is in the process of appointing a new manager/manageress, hopefully a more experienced one that the previous manager. He was a very polite, friendly, approachable man but I felt not really management material. Not enough staff on at times, which makes carers always too busy and in a rush, not enough time to chat and get involved with the residents, which I feel is as important as doing the physical side of caring. Staff on the whole are polite and friendly. Due to under staffing, residents call bells which can take a long time to be answered. On the whole, I would recommend this home to other people. A clean, welcoming, comfortable place.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 October 2021Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hatton Court Nursing Home.
There are no upcoming events for Hatton Court Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hatton Court Nursing Home.
Accreditations
There are no accreditations posted yet for Hatton Court Nursing Home.
Meet the Team (9)

Lisa is passionate about dementia care and providing the best service for our residents since she started in 2024.

Jayne has been a valued member of Hatton Court since 1998.

Helen has been a part of the nursing team for days.

John is part of the maintenance team with Gordon, keeping Hatton in top condition.

It is Kelly's job to provide a variety of activities and enrichment for our residents.

Margaret is part of our admin team, working hard at the front of house to ensure everything runs smoothly!

Jess works alongside Kelly to ensure our residents have things to do and experience new things.

Gordon works alongside John to ensure any maintenance jobs are completed to the best standard.

Melaiana works hard to provide the most nutritious and tasty meals for our residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatton Court Nursing Home to verify any information. View our terms and conditions. Hatton Court Nursing Home has an Enhanced Service -more info.