Hatton Court Nursing Home

Whitchurch Road, Cold Hatton, Telford TF6 6QB
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9.0 29 Reviews
  • Hatton Court Nursing Home, Telford
Hatton Court, in Telford, provides a modern and comfortable care service to elderly and vulnerable people, looking to spend their retirement in homely surroundings and a good social atmosphere.

Part of the growing Springcare portfolio, Hatton Court's services are ideal for achieving a versatile outlook on individual health needs and lifestyles.

Staff are highly-trained, from an employment policy that looks to combine talent with experience, while appreciating the concerns of the individuals in care and their loved ones.
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Care Provided by Hatton Court Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1400 – £1700
  • Self-Funded Nursing Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1700

Nursing fees listed don't include the extra FNC charge.

The price(s) shown are provided by the care home. Contact Hatton Court Nursing Home for full pricing details and T&Cs.

Contact Hatton Court Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hatton Court Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Fields (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • There is private parking on site.

Hatton Court Nursing Home Reviews (29)

9.0

Hatton Court Nursing Home has a Review Score of 9.0 (9.025) out of 10, based on 8 reviews in the last 2 years.
Over all time Hatton Court Nursing Home has 29 reviews.

Overall Experience
  • 22
  • 5
  • 1
  • 1
  • 0
Date Published
  • 29
  • 1
  • 2
  • 8
  • 21
Reviewer Connection to Hatton Court Nursing Home
  • 14
  • 4
  • 2
  • 1
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Total of 29, showing 21-29
Review from Cyril J (Brother of Resident) published on 17 August 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
My sister is in Hatton Court but to try and talk to her on the telephone is usually a problem i.e. sorry you have come on the landline, we are having problems with the mobiles at the moment or sorry all the mobiles are busy at the moment. I bought a mobile phone off of Amazon and had it delivered to
my sister so she had her own phone. Then I am told it's switched off because she doesn't know how to use it. I have reported the problem previously, the answer was we will get the phones sorted so on Saturday 24th July at 6.30pm I phoned Hatton Court to talk to my sister. The person on duty says sorry we are having problems with the mobiles. I don't think the problem is with the mobiles. I have names of the people who come up with the same excuses, who I am not allowed to name on your website. Also, we gave her her spectacles when we visited her and now they have gone missing along with her hearing aids and various items of clothing.
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Review from Simon P (Son of Resident) published on 23 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was a resident at Hatton Court from May to December 2019. She was treated well and all the staff did a very good job during her stay. I can not recommend this place enough. Well done to all.
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Review from B E (Daughter of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was dreading my mother having to go to a nursing home, but Hatton Court has totally put my mind at ease. The cleanliness and the care that my bedridden mother receives is outstanding. For me the staff are pleasant, humorous, caring to both the residents and visitors and very welcoming. I cannot find
one fault with this wonderful place.
Reply from Sarah Wilson, Operations and HR Assistant at Hatton Court Nursing HomeThank you for you very kind review of Hatton Court.
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Review from James F (Great-grandson of Resident) published on 9 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma was a resident at the home for a few months until she passed away. She was always very happy and well looked after, even after she was sent home for a short period of time she asked every day to return.
The facilities are very clean and welcoming and the staff are always at hand to help
with any needs, they are a massive credit and part of why this facility is where she felt comfortable and well taken care of in her last few months. We as a family couldn’t have asked for anything more. I would recommend Hatton Court to anybody who is looking for this extra support as from my experience it was outstanding.
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Review from Nikki F (Daughter of Resident) published on 9 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most professional, caring team of people who looked after my mum so well in her final year of life. She was happy and contented and respected by all staff in every way. As a family, we couldn't have chosen a better home where we felt Mum was safe and cared for like their own family and we as a family
were looked after and listened to. I as a daughter would like to thank everyone for everything they did when Mum was here and have done since she has passed away. I am still welcome to go in and chat today which is very comforting.
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Review from S W (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved into Hatton Court in September 2017. The staff and management are very good and caring. Any query is dealt with right away.
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Review from Hazel P (Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had very good care in all departments.
Go on trips with a mobile trolley with things to buy. A very friendly place to be. One of th best homes in Telford.
When I came into the home, I was screwed up like an old lady, they made me feel normal again. We have physio when needed.
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Review from Phillip A (Son of Resident) published on 23 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative, who has Alzheimers Disease, has lived at Hatton Court for six years. The care, consideration, accommodation, facilities, activities (including regular trips out), and the food (personally verified) are outstanding; and following the recent refurbishment a warm and homely environment has
been created. Visitors are made welcome anytime and tea/coffee and biscuits are available if required. Regular residents/relatives meetings and the periodical newsletter keeps us informed of what's going on and with it the opportunity to join in. The current managers are still settling in but given their previous achievements the improvements required in the recent CQC report are well within their reach.
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Review from Jane M (Daughter of Resident) published on 10 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is in the process of appointing a new manager/manageress, hopefully a more experienced one that the previous manager. He was a very polite, friendly, approachable man but I felt not really management material. Not enough staff on at times, which makes carers always too busy and in a rush,
not enough time to chat and get involved with the residents, which I feel is as important as doing the physical side of caring. Staff on the whole are polite and friendly. Due to under staffing, residents call bells which can take a long time to be answered. On the whole, I would recommend this home to other people. A clean, welcoming, comfortable place.
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Current Review Score: 9.0 (9.025)

Overview of Review Score

The Review Score of 9.0 (9.025) out of 10 for Hatton Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Hatton Court Nursing Home is calculated as follows: ( (70 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.317 Points relating to the number of positive Reviews for Hatton Court Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (9)

Lisa

Lisa Bradley

Job Title: Registered Manager Joined: 2024

Lisa is passionate about dementia care and providing the best service for our residents since she started in 2024.

Jayne

Jayne

Job Title: Head Housekeeper Joined: 1998

Jayne has been a valued member of Hatton Court since 1998.

Helen

Helen

Job Title: Registered Nurse

Helen has been a part of the nursing team for days.

John

John

Job Title: Maintenance

John is part of the maintenance team with Gordon, keeping Hatton in top condition.

Kelly

Kelly

Job Title: Activities Coordinator

It is Kelly's job to provide a variety of activities and enrichment for our residents.

Margaret

Margaret

Job Title: Administrator

Margaret is part of our admin team, working hard at the front of house to ensure everything runs smoothly!

Jess

Jess

Job Title: Activities Coordinator

Jess works alongside Kelly to ensure our residents have things to do and experience new things.

Gordon

Gordon

Job Title: Maintenance

Gordon works alongside John to ensure any maintenance jobs are completed to the best standard.

Melaina

Melaina

Job Title: Cook

Melaiana works hard to provide the most nutritious and tasty meals for our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatton Court Nursing Home to verify any information. View our terms and conditions. Hatton Court Nursing Home has an Enhanced Service - more info.