






Hatton Court, in Telford, provides a modern and comfortable care service to elderly and vulnerable people, looking to spend their retirement in homely surroundings and a good social atmosphere.
Part of the growing Springcare portfolio, Hatton Court's services are ideal for achieving a versatile outlook on individual health needs and lifestyles.
Staff are highly-trained, from an employment policy that looks to combine talent with experience, while appreciating the concerns of the individuals in care and their loved ones.
Care Provided by Hatton Court Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing fees listed don't include the extra FNC charge.
The price(s) shown are provided by the care home. Contact Hatton Court Nursing Home for full pricing details and T&Cs.
Contact Hatton Court Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Springcare Ltd
- Private Owned
Person in charge
- Lisa Fields (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 64+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
- Number of floors: 1
Room Information
- Single Rooms (58)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (50)
Parking
- There is private parking on site.
Hatton Court Nursing Home Reviews (29)
Hatton Court Nursing Home has a Review Score of 8.9 (8.873) out of 10, based on 7 reviews in the last 2 years.
Over all time Hatton Court Nursing Home has 29 reviews.
My wife has dementia with quite complex emotional needs. She was in 2 previous care homes and really could not settle. From the first sight of her room at Hatton Court, she seemed more settled. Staff have built a really good, caring relationship with her and react very well to her sometimes challenging behaviours. She has had quite a few falls, but each time the medical care/regime has been spot on. I feel confident she is in a caring environment. I felt a large amount of guilt when I had to move her to a care home, but I know she is being well cared for by manager to cleaning staff, and everyone is between. A big thank you to all the staff at Hatton Court.
Thank you so much for taking the time to write such a lovely review, it really means a lot to us at Hatton. We are so lucky to have such a fabulous team who all have become a big family with our residents!
On visiting Hatton Court Nursing Home to visit my Mom, I found the manager and staff truly amazing, helpful and friendly. Mom was in a lovely room and nice and settled. As this has been a big step for me and my family to take I really feel she is in the best place all round for her needs - such a relief to us all.
My mum and dad have moved into Hatton Court nursing home last week. Both are very happy. They have seen more of each other since they have been in the nursing home, than they saw of each other in the own home over the last 6 months. As for me and the rest of the family we are more relaxed because we know that they are being well looked after and that's all we wanted for hem.
Thank you for your lovely review, we are so pleased that Mum and Dad are settling in well and we are glad that you can be more relaxed now as a family!
Our mother came to Hutton Court in August 2024. I had been her full time care giver for 2 1/2 years. Since a stroke in April 2023 her abilities had been affected and over time became more complicated. After a fall she became very weak and was transferred to Hatton Court team on a stretcher. Over time mum has become fairly accepting of the situation and at times she is mobile and surprises the family and staff. The Hatton Court staff are understanding and tolerant of mums ups and downs, are supportive and encouraging. The staff have made a real effort to understanding and learn about her past life achievements. We feel blessed to have mum in such a caring environment.
Thank you so much for your lovely review, it means so much to us at Hatton Court - we are so lucky to have such a fabulous team at Hatton!
All staff are welcoming kind and patient. The care manager is willing to answer any of our questions. Care of our mum is in a compassionate and considerate way. Our mum is always clean, warm and personal care and safety well well-maintained. Our mum is encouraged to take part where possible and is well-monitored and nursed. We have seen some improvements as mum has settled and because used to regular care.
Thank you so much for your lovely feedback, we really appreciate it here at Hatton and we are so pleased you are happy with the care that Mum is receiving.
The home is very clean and tidy but at the same time homely.
A great team who all work together perfectly.
Thank you so much for your kind words that is really lovely to hear - we have such a great team of staff and are very lucky at Hatton as we couldn't do what we do without them!
My husband was transferred to Hatton Court from hospital on an enablement basis. He has been treated with care, compassion, and dignity. We are both delighted with the nursing home, it is far superior to others where he has been on respite care. He will require permanent residential care and we both hope he will be able to stay permanently.
Thank you so much for your lovely words, it is very much appreciated here at Hatton! We are so glad you chose to join the Hatton family, please let us know if there is anything we can do to support you further.
My mom was discharged from the hospital to Hatton Court, which Mom found distressing. The staff went above and beyond to help Mom settle, even moving her to different rooms. Mom was always treated with kindness, dignity and compassion; this helped Mom accept that she needed nursing care, and she soon settled. Mom said that she felt safe and well cared for, and she felt well supported to maintain some of her independence. Mom enjoyed the activities and looked forward to a Tuesday when she would visit the lovely hairdresser. As a family, we will always be grateful for the wonderful care given to Mom.
Thank you so much for your lovely review; we really appreciate it here at Hatton Court! We will always be here for your family, our door is always open to you.
My auntie was at Hatton Court for 5 years. She loved her time there. I can't praise them enough, all staff are lovely and caring to residents and their families and do everything they can to help.
Thank you so much for your kind words of Hatton Court, it means a lot! Your auntie was a big part of our Hatton family and we are so pleased that you've been happy with our fantastic team!
My mother-in-law went to Hatton Court Nursing Home for some respite care due to an illness and a couple of falls. The home provided great care by assisting her to become well and mobile. All staff were friendly and professional. My mother-in-law always commented on how good the food was and how attentive the staff were and they helped her get back on her feet to enable her to come back home.
Thank you so much for your kind words about Hatton Court - we are glad we could support your mother-in-law to get on her feet and come back home!
The friendly and welcoming management and staff have made the move such a positive experience, Mom has settled extremely well and is now enjoying a new lease of life.
The home is pleasant, grounds are well maintained and the rooms are kept tidy. The management and nursing team keep us updated on Mom's well-being and care needs at all times, as for the care team nothing is to much trouble.
Thank you so much to all staff at Hatton Court.
Thank you so much for your lovely review! We are glad we could help to improve Mum's quality of life and that she's settled in well - it means the world to us at Hatton, so thank you so much for your support.
All the staff and management were very good with Dad and us working in a professional and caring way. The building and facilities are also very good.
Thank you so much for taking the time to write such a lovely review about Hatton Court, we all really appreciate it. We are glad you liked the staff and facilities!
Since my mother moved to this care home she is noticeably calmer and happier. The quality of care and the friendliness of the staff has made a real difference to both her and my experience during this challenging life change. The staff are very responsive, caring and knowledgeable and go out of their way to accommodate anything my mum needs. I feel so much happier knowing that my mum has the right level of care so gently given. Many thanks to all the staff at Hatton Court Nursing Home.
Thank you so much for taking the time to write such a lovely review, the staff here at Hatton are so grateful that you have recognised their hard work. Mum is a joy to have with us and we really appreciate your ongoing support!
The building and rooms are light, clean and well kept. The outside areas are neat and filled with attractive plants and trees which can be easily seen from the residents rooms.
The residents appear to be well cared for; our relative is happy, settled and relaxed.
Thank you so much for taking the time to write such a lovely review for Hatton Court, we are so pleased you are happy with the home and care that your relative receives!
I cannot fault anything. All levels of staff are attentive and have an empathic understanding of the needs of the elderly. The care is superb with staff that are caring and compassionate. Food is exceptional and plenty of it. There are impressive and immersive activities every day. The rooms and furnishings are excellent being light, clean and able to be personalised. The manager is friendly and has a passion and enthusiasm to uphold the excellent standard of care, putting the residents first. Everyone goes above and beyond to make this place a happy and friendly home from home. Excellent in every aspect and in every way.
We are so grateful that you took the time to write such a lovely review about Hatton Court! We are glad you are happy with the staff, care and facilities here at Hatton, it means a lot. Mum is a pleasure to have here with us and we thank you for your ongoing support.
Mum's room is lacking a TV, which I thought would be standard. At times there is a very strong smell of urine in corridors.
Overall, no complaints.
Thank you so much for taking the time to write a review about Hatton Court! We are so glad you're happy with our staff. We don't normally provide TV's but we will have a look round to see if there's a spare that Mum can use. Due to this being the EMI unit the urine smell is something we are monitoring and keeping on top of daily and we are putting in new measures to try and prevent this.
The home is very welcoming, the staff are friendly and helpful, the overall first impressions are how clean the home is and there appears to be plenty planned for the residents to do! They all say they enjoy the food! Day trips for those that want them are regularly organized.
Thank you so much for your kind review about Hatton Court! We are so pleased that the staff have made you feel welcome and that they are helpful! We strive for high cleanliness standards and a variety within our resident's daily activities and Hatton are so glad that this is recognised.
My review is that the staff are very helpful. Also, our friend says he wished he had gone in there previously and is very happy with everything there, which I think is excellent.
Thank you so much for your kind review, we are so glad you find the staff helpful and that your friend is very happy at Hatton Court!
Dad enjoyed the delicious meals, it was so lovely that they gave Dad his breakfast early in the dining room as he has always been an early riser even while others were sleeping still.
We were impressed with the activities which were organised for each afternoon - they certainly brightened Dads day for him. Trips out were a highlight.
As visitors we were always welcomed and cared for as well when Dads health declined.
I cant tell you how many times I have said to people that I found the best home for my Dad in Hatton Court. Hopefully there will be a place there for your loved ones.
No 1. Our brother-in-law has lost several pairs of glasses at great expense to the family.
No 2. Due to the lack of family involvement, our brother-in-law has deteriorated considerably.
No 3. The family has viewed and witnessed the cleanliness of his personal room. For example, we have photo graphical evidence that dirty clothes are mixed with clean laundry
No 4. As a family, we have viewed our family member wearing unrecognizable clothes that we have supplied and we have felt we have supplied the proper clothing for him to wear.
No 5. We feel the communication between family and care home has been somewhat lacking. After 12 months of being in the home, we are still unaware of the actual situation of the condition of our family member.
A member of Springcare's management team has since met with our service user's family and has discussed their concerns raised personally, with very positive outcomes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 October 2021Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hatton Court Nursing Home.
There are no upcoming events for Hatton Court Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hatton Court Nursing Home.
Accreditations
There are no accreditations posted yet for Hatton Court Nursing Home.
Meet the Team (9)

Lisa is passionate about dementia care and providing the best service for our residents since she started in 2024.

Jayne has been a valued member of Hatton Court since 1998.

Helen has been a part of the nursing team for days.

John is part of the maintenance team with Gordon, keeping Hatton in top condition.

It is Kelly's job to provide a variety of activities and enrichment for our residents.

Margaret is part of our admin team, working hard at the front of house to ensure everything runs smoothly!

Jess works alongside Kelly to ensure our residents have things to do and experience new things.

Gordon works alongside John to ensure any maintenance jobs are completed to the best standard.

Melaiana works hard to provide the most nutritious and tasty meals for our residents.
Frequently Asked Questions about Hatton Court Nursing Home
What types of Care is Hatton Court Nursing Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hatton Court Nursing Home have?
There are 58 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Hatton Court Nursing Home?
Own Furniture if required, Smoking not permitted, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hatton Court Nursing Home to the centre of Telford?
8.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatton Court Nursing Home to verify any information. View our terms and conditions. Hatton Court Nursing Home has an Enhanced Service -more info.