Croft Care Home

43/44 Main Street, Stapenhill, Burton-on-Trent DE15 9AR
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9.3 23 Reviews
  • Croft Care Home, Burton-on-Trent
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Care Provided by Croft Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Jade Vince (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (8)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Croft Care Home Reviews (23)

Total of 23, showing 21-23
9.3

Croft Care Home has a Review Score of 9.3 (9.266) out of 10, based on 5 reviews in the last 2 years. Over all time Croft Care Home has 23 reviews.

Overall Experience

  • 22
  • 1
  • 0
  • 0
  • 0

Date Published

23
3
4
5
18

Review from Carol B (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic care home, my mum has been in the home for the last 4 years after the difficult decision was made of having to find a home for her due to her failing health. From day one the staff from the manager down to the ladies who do the cleaning have been very friendly and nothing is too
much trouble for them. All the resident's needs are catered for, the home is very clean and the meals are freshly prepared and home cooked every day. Just before Christmas mum was not very well and confined to bed but the care and support and love she received from the staff was exceptional, nothing was too much trouble and they were always popping into mums room to check she was ok. I feel this care is the reason we still have mum and I would highly recommend the home to anyone who asks me.
I would like to say a big THANK YOU to all the staff for everything they do to ensure the residents are cared for and treated with respect.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for taking the time in leaving our home, The Croft, a review. I have made sure the manager and staff are aware of your review.


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Treated with Dignity

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Review from Christine Y (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very satisfied with the care that mum receives at this home. Her needs are met and she is extremely happy here.
If we have any concerns we only have to contact the manager or the senior on duty and the concern is quickly sorted. We get regular meetings and whenever we visit are
made to feel extremely welcome.
They do lots of lovely activities and take the time to find out what each resident is interested in.
The staff are lovely and The Croft feels very homely.

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for your review of our Croft Care Home, we really appreciate your time in leaving us a review. We will ensure your comments are passed on to the manager and the staff team.


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Review from Sadie B (Daughter of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Croft Care Home go above and beyond to provide excellent care to all of their residents. All individual needs are catered for by the friendly and very caring staff. It has a very homely atmosphere and visitors are always made to feel welcome at whatever time they choose to visit their loved
ones. It is very clean and the meals provided are excellent - home cooked from scratch and very varied. Well done to everyone at Croft Care Home, you are doing a brilliant job - Thank you!

Reply from Chris Perks, Quality Assurance Manager at Croft Care Home

Many thanks for your review of the Croft we really do appreciate your comments and will ensure your review is passed on to the manager and staff at the Croft.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.266)

Overview of Review Score

The Review Score of 9.3 (9.266) out of 10 for Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Croft Care Home is calculated as follows: ( (56 Excellents x 5) + (4 Goods x 4) ) ÷ 60 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for Croft Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 5 Positive Reviews ÷ 6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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