Silverdale Nursing Home

Newcastle Street, Silverdale, Newcastle-under-Lyme ST5 6PQ

Owner: Silverdale Nursing Home

Person in charge: Mel Mallor (Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Parkinson's Disease • Stroke

Admission Information: Over 65. Ages 49+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, French, Hindi, Panjabi, Punjabi, Polish, Russian, Urdu

Single Rooms: 23

Shared Rooms: 2

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single £450 – £675 , Personal Care Shared (per person) £450 – £675 Nursing Care Single £550 – £875 , Nursing Care Shared (per person) £550 – £875 (These prices are only a guideline, please contact Silverdale Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Silverdale Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Silverdale Nursing Home has a Review Score of 8.3 (8.270)

The Review Score of 8.3 (maximum of 10) for Silverdale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Silverdale Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.65 for Silverdale Nursing Home is calculated as follows: ( (41 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.62 Points relating to the number of positive Reviews for Silverdale Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.4 Target = 0.370

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silverdale Nursing Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Silverdale Nursing Home

  • Daughter of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

I would like to pass on to all the staff my thanks for the way they looked after my sister-in-law. They took care of her every need without judgement or complaint and I cannot congratulate them enough. Although I know it is their job, they went above and beyond in the care and concern they gave my sister-in-law once again many thanks.

How likely would you be to recommend Silverdale Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been extremely surprised, touched and comforted during the heartbreaking experience of having to have my very precious, very poorly Mum move into full-time care thanks to the wonderful staff of Silverdale.
After 6 months of very challenging behaviour from my Mum they have persisted with care, dignity, nursing expertise, and so much kindness until they have managed to make her feel more settled.
She has always been clean, well fed (constantly offered choices when she declines food), supported to eat with endless patience, offered kindness and affection, and been spoken to and reassured constantly.
The environment is always spotlessly clean and so are all the people that live there.
Everyone is treated with dignity and respect and staff respond really well when residents ask for their support.
I cannot praise all the staff and manager enough. Their kindness and patience know no bounds. We feel lucky that Mum has found somewhere where she can be supported by such amazing people.

How likely would you be to recommend Silverdale Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

In the 2 and a half years that mum has been in Silverdale, she has been extremely well cared for. Whenever the home has had any health concerns they have called to tell me that the doctor would see mum on his weekly call. Mum is always kept spotlessly clean and tidy with regular haircuts and nails polished. Her clothes are always nicely washed and these things help her to maintain dignity. The whole home is kept very clean and there are many activities provided for the clients aimed at all ranges of ability and interest.

The most striking thing you notice about this home is the carers. They really do live up to the name of carers, treating each resident with a compassion and respect that I've only rarely seen in other facilities. Many of them are long-term employees, who have a real affection for the home and the residents. This shows in all sorts of ways from how they interact with the clients to how they turn up to support events even when off duty.

How likely would you be to recommend Silverdale Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Feel very satisfied that Mum is well looked after, comfortable and cared for. We have regular contact via phone and e-mail from the home and someone is always available to speak with whenever we call or telephone.

How likely would you be to recommend Silverdale Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has been in the above care home since April 2014. She is still there and as I go to see her at least 3/4 times a week, I can observe the care that the staff give to their patients. It is quite satisfying to see that the staff do care and with a little bit of tenderness in their approach to the patients all is calmed down. Very nice to see.

How likely would you be to recommend Silverdale Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2013

Food Hygiene Rating

Recipient: Silverdale Nursing Home

Date: Thursday 04 Apr 2013

more details

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Care Home Idol 2016

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