Silverdale Nursing Home

Newcastle Street, Silverdale, Newcastle-under-Lyme ST5 6PQ
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8 Reviews
  • Silverdale Nursing Home, Newcastle-under-Lyme
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Care Provided by Silverdale Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Khafaf (Manager)
  • Admission Criteria
    • Over 65
    • Ages 49+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • with the current pandemic restricted visiting one family member per visit. this is monitored by an appointment scheme.


  • Parking

  • parking on the front or on the side of the building


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Silverdale Nursing Home Reviews (8)

Over all time Silverdale Nursing Home has 8 reviews.

Overall Experience

  • 6
  • 2
  • 0
  • 0
  • 0

Date Published

8
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0
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8

Review from S B (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here December 22 after numerous falls at another home.
What can I say; this home is fantastic, Mum's needs have been met from day one, and the staff can't do enough for her.
We are treated as part of the home; you're made to feel it's their home (not a nursing home).
There is plenty
of activities available, lots of different varieties.
The meals are all home-cooked.
The manager doesn’t have an appointment system to see her, you simply drop in if you need to chat about anything; she is always available (which I like).
You are kept informed of any doctor's appointments or any changes.
I’m honestly yet to find a bad word.
The outside doesn’t look much, but my goodness, the care is second to none.
I only wish Mum had come sooner, seeing her happy and doing well is an absolute credit to the home.
I wholeheartedly recommend it without hesitation.

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Review from Sara H (Friend of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wow, what a difference the place has become, looking beyond the exterior, the new manager has made a difference, weekly messages to the relatives, improved staffing levels and cares. My nana, a resident, looks really well. I heard the manager appealing for help to get the outside looking better. I wish
her and her staff well. The requests I’ve made have been dealt with in a timely manner, and my questions answered. I can now leave the home knowing my nana is being cared for.

Reply from Sharon Hamilton, Manager at Silverdale Nursing Home

Thank you for the positive review. I and the team strive to go up and beyond. I will remain to keep in contact with the family members, as during this awful pandemic, it's invaluable to keep you all informed of their loved ones progress.


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Review from Shellie L (Granddaughter of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was a resident at Silverdale nursing home and we cannot thank all the staff enough for the care they gave to my grandad. The respect and dignity they gave to him was outstanding. All the staff were amazing, friendly, informative and we genuinely felt like they cared for my grandad the way
they would care for their own grandparents. The residents in the home all seemed happy and well cared for and they took the time to talk, listen and put together plans specifically for my grandad. The home was well presented inside, clean and a wonderful Christmas atmosphere for all the residents. The home manager and all her staff should all be very proud. I would definitely recommend Silverdale to my loved ones.

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Review from Kenneth W (Brother-in-law of Resident) published on 9 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pass on to all the staff my thanks for the way they looked after my sister-in-law. They took care of her every need without judgement or complaint and I cannot congratulate them enough. Although I know it is their job, they went above and beyond in the care and concern they gave my sister-in-law
once again many thanks.

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Review from Karen F (Daughter of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely surprised, touched and comforted during the heartbreaking experience of having to have my very precious, very poorly Mum move into full-time care thanks to the wonderful staff of Silverdale.
After 6 months of very challenging behaviour from my Mum they have persisted with care,
dignity, nursing expertise, and so much kindness until they have managed to make her feel more settled.
She has always been clean, well fed (constantly offered choices when she declines food), supported to eat with endless patience, offered kindness and affection, and been spoken to and reassured constantly.
The environment is always spotlessly clean and so are all the people that live there.
Everyone is treated with dignity and respect and staff respond really well when residents ask for their support.
I cannot praise all the staff and manager enough. Their kindness and patience know no bounds. We feel lucky that Mum has found somewhere where she can be supported by such amazing people.

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Review from Angela (Daughter of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the 2 and a half years that mum has been in Silverdale, she has been extremely well cared for. Whenever the home has had any health concerns they have called to tell me that the doctor would see mum on his weekly call. Mum is always kept spotlessly clean and tidy with regular haircuts and nails
polished. Her clothes are always nicely washed and these things help her to maintain dignity. The whole home is kept very clean and there are many activities provided for the clients aimed at all ranges of ability and interest.


The most striking thing you notice about this home is the carers. They really do live up to the name of carers, treating each resident with a compassion and respect that I've only rarely seen in other facilities. Many of them are long-term employees, who have a real affection for the home and the residents. This shows in all sorts of ways from how they interact with the clients to how they turn up to support events even when off duty.


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Review from John P (Son of Resident) published on 5 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel very satisfied that Mum is well looked after, comfortable and cared for. We have regular contact via phone and e-mail from the home and someone is always available to speak with whenever we call or telephone.

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Review from Raymond B (Husband of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the above care home since April 2014. She is still there and as I go to see her at least 3/4 times a week, I can observe the care that the staff give to their patients. It is quite satisfying to see that the staff do care and with a little bit of tenderness in their approach to
the patients all is calmed down. Very nice to see.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Silverdale Nursing Home

What types of Care is Silverdale Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Silverdale Nursing Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Silverdale Nursing Home have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Silverdale Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Silverdale Nursing Home to the centre of Newcastle-under-Lyme?

1.5 mile(s) as the crow flies, distance by road may be significantly further.