Tall Oaks Care Home

Charles Street, Biddulph, Stoke-on-Trent ST8 6JB

Tall Oaks Care Home, Stoke-on-Trent, Staffordshire
Tall Oaks Care Home, Stoke-on-Trent, Staffordshire
Tall Oaks Care Home, Stoke-on-Trent, Staffordshire

Tall Oaks Care Home was established in 1991 and enjoys an excellent reputation for the high quality care it provides. The Home is tastefully decorated, comfortably furnished and provides a warm and friendly atmosphere. Above average sized rooms are provided with the majority being singles. Companion rooms are available if preferred. The bedrooms are tastefully decorated and furnished with pine furniture and Queen Anne Chairs. The provision of T.V. point and nurse call system in all bedrooms allow for independence if desired. Relatives are encouraged to visit the Home and be involved in care planning of the resident. A hairdresser frequently visits the Home as do other community care professionals such as Opticians, Chiropodists and Dentists.

Group: Four Seasons Health Care

Person in charge: Hannah Parry (Home Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Single Rooms: 43

Shared Rooms: 6

Weekly Charges Guide: Nursing Care Single from £524 , Nursing Care Shared (per person) from £359

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Tall Oaks Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

4.1 Tall Oaks Care Home has a Review Score of 4.1 (4.121)

The Review Score of 4.1 (maximum of 10) for Tall Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Tall Oaks Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.121 for Tall Oaks Care Home is calculated as follows: ( (19 Excellents x 5) + (39 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 66 Ratings = 4.121

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 0 Points relating to the number of positive Reviews for Tall Oaks Care Home is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = 0

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 0 Reviews ÷ 11 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tall Oaks Care Home?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tall Oaks Care Home

  • Husband of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Relative of Resident/Service User
    1

My wife resides in Tall Oaks. Her care here is very good, because of this I decided to come to live here so we are together. I feel happy and comfortable and here at Tall Oaks.

How likely would you be to recommend Tall Oaks Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is a safe place for my wife to be. The staff are friendly and helpful. There are a variety of activities on offer if we wish to take part. I visit my wife every day. It is a nice atmosphere here at the home.

How likely would you be to recommend Tall Oaks Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Facilities: Satisfactory

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

My mum has been in Tall Oaks since Nov 2014 and since day 1 her needs have been well taken care of. The level of care i feel is outstanding and reassuring. As i live in Australia mum's safety and comfort is paramount to me, therefore i have peace of mind that mums welfare is to a very high standard. Mum has many visitors and they all communicate to me how well mum is being looked after. The levels of choice mum is offered regarding her day to day activities is very respectful. No pressure is made if mum chooses not to be involved in certain activities. It is a very relaxing, warm environment for her to be in.

How likely would you be to recommend Tall Oaks Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Chair that my mum sits on is an old dralon chair, from time to time it becomes very smelly in my family opinions this needs replacing. In addition to this my mums hands and finger nails are constantly dirty, we tell the staff on regular occasions but still after three years they are still smelly and dirty,

How likely would you be to recommend Tall Oaks Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Very Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Hannah Barrington-Parry, Home Manager at Tall Oaks Care Home responded to this review on 14 Mar 2016:

Thank you for your review of Tall Oaks - we appreciate all comments and feedback. I can see from your comments that you have a number of concerns which I have looked into and would like to discuss further in private - I will be in touch to arrange a date and time that best suits you. Best wishes, Hannah Barrington-Parry.

I am very well satisfied with the care and treatment my wife receives at Tall Oaks care and nursing home.

How likely would you be to recommend Tall Oaks Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very pleased that my husband continues to be very happy with the care provided by all staff at Tall Oaks.

How likely would you be to recommend Tall Oaks Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

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