Tall Oaks Care Home

Charles Street, Biddulph, Stoke-on-Trent ST8 6JB
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8.5 38 Reviews
  • Tall Oaks Care Home, Stoke-on-Trent
Tall Oaks Care home in Stoke-on-Trent offers dignified care to residents in a welcoming home.

With trained staff and a variety of social activities within the home as well as day trips out, residents can be entertained in different ways.

Nutritious, tasty meals that cater to individual's dietary requirements are available at the home.
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Care Provided by Tall Oaks Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Hairdresser and chiropodist are at an extra cost and family to provide toiletries for family members

Contact Tall Oaks Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Tall Oaks Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Jukes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (3)

Visiting

  • Open visiting

Parking

  • Free parking

Tall Oaks Care Home Reviews (38)

8.5

Tall Oaks Care Home has a Review Score of 8.5 (8.483) out of 10, based on 4 reviews in the last 2 years.
Over all time Tall Oaks Care Home has 38 reviews.

Overall Experience
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Reviewer Connection to Tall Oaks Care Home
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Total of 38, showing 1-20
Review from J T (Niece of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt went to Tall Oaks for emergency respite care and ended up staying for 10 weeks. I cannot thank the staff enough for the kindness shown and care given to my aunt. Unfortunately no family live nearby, so we were unable to visit regularly and we will be forever grateful to all at Tall Oaks for
looking after our much loved aunt so well. As an emergency admission, Tall Oaks was not in my aunt's local area so we reluctantly moved her to a care home nearer her friends.
Reply from Karen Jukes, Home Manager at Tall Oaks Care HomeThank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognized.
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Review from Christina H (Daughter of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with my father's care, he seems to like it in there, no complaints off him. He enjoys his food, they do the food that he likes, personal hygiene is good, the only thing which could be improved is his bedroom, it does need decorating. Otherwise everything is quite good.
Reply from Karen Jukes, Home Manager at Tall Oaks Care HomeThank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from Steven J (Son of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff are excellent, I feel my mum is safe and well looked after.
Reply from Karen Jukes, Home Manager at Tall Oaks Care HomeThank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from M R (Daughter of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent! Very caring! Keep me updated on a daily basis of any changes in Mum's care. Very friendly atmosphere. Always help answer any questions. All staff will sit and chat to Mum and her family. New management very good. Excellent changes have taken place.
Reply from Karen Jukes, Home Manager at Tall Oaks Care HomeThank you, M, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from Robert S (Son of Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum settled in very well and quickly; she always seems calm and happy.
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Review from Trevor B (Friend of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival at Tall Oaks Care Home, all the staff are extremely friendly and helpful. My friend has been a family friend since I was a baby, like a second mother. She has been very independent all her life so much find it hard to be in the position she is in. When I visit she seems calm and peaceful
and if I call for help for her it is readily there. I cannot comment on the ratings not selected as I don't know the answers. Thank you.
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Review from J S (Husband of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the workers at Tall Oaks Care Home work together as a team, with the welfare of their residents at the end of their thoughts. The meals are fantastic and activities are plentiful for some and slower things for others. The management has brilliant ownership of all things going on in the home, only
eager to help if and when asked. My wife is having a nice stay in the home now she is used to the staff and their ways.
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Review from K S (Ex Family Member) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in the home for a number of months, he had severe health conditions and went to Tall Oaks for end-of-life care. He was treated with dignity and respect and the care team made myself and other family members very welcome to the home, nothing was ever too much trouble. My husband was treated
with care and compassion throughout his stay at the home. The home manager was always available to speak with us whenever we had questions and she kept us fully informed of what was going on. The staff work extremely hard and the home was always clean and tidy with plenty of activities for the residents to get involved in. Thank you, Tall Oaks.
Reply from Katie Barnett, Marketing Executive at Tall Oaks Care HomeThank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Tall Oaks Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your husband with dignity and the compassion they deserved during their time at our home. Thank you again, if there is anything more we can do please do not hesitate to reach out.
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Review from Anna B (Niece of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family member is very well looked after, the home is always clean and tidy and we are always made to feel welcome when welcome to visit. The home manager is very polite and very welcoming. I would recommend the home to any other family/friends. Nothing is too much for the staff when we need something,
they're very happy to help.
Reply from Katie Barnett, Marketing Administrator at Tall Oaks Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Janet P (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved to Tall Oaks Care Home in June after a stay in hospital. She was quickly moved to a room downstairs which was my request. Care for Mum is fabulous, the room is pleasant, the carers are friendly, supportive and accommodating. The manager is very helpful and listens to any problems we have.
Very clean and thoroughly recommended.
Reply from Katie Barnett, Marketing Administrator at Tall Oaks Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Andrew P (Son of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father came to Tall Oaks Care Home in February 2022 and I have nothing but praise for the staff and the care provided. He has settled extremely well and is encouraged to join in activities.
Reply from Katie Barnett, Marketing Administrator at Tall Oaks Care HomeThank you, Andrew, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Juliet R (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very well cared for and her room is kept clean daily, there is always a member of staff around mopping and hoovering. She has put on weight since being there and there is a variety of food given. There are always activities going on and Mum is encouraged to take part. The staff are friendly and
welcoming. The activities staff are lovely and always willing to help the residents. The home manager is very approachable and has started to make improvements to the home.
Reply from Katie Barnett, Marketing Administrator at Tall Oaks Care HomeThank you, Juliet, for your comments about your recent experience at Tall Oaks Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Karen L (Daughter-in-law of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really calm atmosphere. My father-in-law is the most settled I have seen him in years. All the staff seem very attentive; they know who he is and accommodate his needs. A lovely environment.
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Review from James K (Nephew of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot speak highly enough of this home. The staff, including the manager, are always very professional, approachable and nothing is too much trouble. I am more than satisfied with the care and attention my uncle receives. I would highly recommend it to anyone looking for that special home from home.
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Review from Stephen S (Son of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been at Tall Oaks for nearly four years. He settled unexpectedly quickly and we are pleased with all aspects of the care he receives. All staff respond to him positively and are helpful on every visit, during these difficult times.
Reply from Olivia Shields, Marketing Assistant at Tall Oaks Care HomeThank you, Stephen, for your comments about your recent experience at Tall Oaks Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from H B (Daughter of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with my mother has always been very positive. All staff show lots of love and empathy towards all residents. Nothing is ever too much trouble. Run very well by all staff and management.
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Review from Terry W (Son of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been visiting Tall Oaks since March 21, at the end of Covid-19 restrictions. I have found the home and staff to be excellent.
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Review from Mark O (Son of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the recent Covid-19 pandemic, the staff at my mothers care home have been nothing short of wonderful in the way they have continued to care and look after all the residents. The key word here is care because they truly do. Also, they kept me informed of how my mother was when she contacted Covid-19,
which was a very worrying time for me. They have also managed very well with all the flow tests at the door before the visit can take place. Wonderful care home run by wonderful people.
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Review from Martin P (Son of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is on end of life care, and the home and its staff have been really supportive and helpful at this difficult time. Nothing has been too much trouble, and the staff have been on hand to assist whenever a request has been made. Lateral flow tests have been done every time a family member has been
to visit, and drinks and biscuits offered every time we have visited. Staff have checked on us every time we have been in Mums room at regular intervals and updated on Mums conditions have been professionally related over the phone when we have rung up.
Reply from Olivia Shields, Marketing Assistant at Tall Oaks Care HomeThank you, Martin; we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from Sarah H (Daughter of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent her last months at Tall Oaks during the pandemic, and we were unable to see her until the last few days of her life. Despite this difficult situation, Mum received such kindness, care and consideration from all the staff that she remained happy and contented for most of her days. We cannot
sufficiently express our gratitude to all at Tall Oaks, who managed in the most terrible situation to make Mum feel as though she had come home. She loved them all, and we suspect that they loved her too.
Reply from Olivia Shields, Marketing Assistant at Tall Oaks Care HomeThank you, Sarah, for your feedback and for taking the time to share your experience at Tall Oaks Care Home. We are so sorry to hear about your mother, but pleased you felt she received great care and hope that her time at Tall Oaks did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.
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Current Review Score: 8.5 (8.483)

Overview of Review Score

The Review Score of 8.5 (8.483) out of 10 for Tall Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.723 for Tall Oaks Care Home is calculated as follows: ( (35 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.723
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.76 Points relating to the number of positive Reviews for Tall Oaks Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 4 Positive Reviews ÷ 10.4 = 0.385
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Buster

Buster

Job Title: Chief Security Officer Joined: 2021

Buster is a very much loved and well-known character at Marion Lauder house to all residents and families. He is part of our family here. You may see Buster moving around the home, greeting families at reception or lying in the lounge with residents.


Pet therapy in care homes can increase social interaction, not just with the animals but also between other residents. It gives residents something to look forward to, comment on and discuss together in a way that often helps to break down barriers.


Interacting with pet animals can unlock hidden memories of cats, dogs and other creatures that may have been part of the lives of elderly residents in the past. Even when these former encounters can’t be put into words, their joy can often be seen in participants’ faces.

Jane

Jane Mansell

Job Title: Home Manager Joined: 2023

I have worked in care for an incredible 39 years, beginning my journey as a Care Assistant. Caring for others has always been at the heart of what I do, and it continues to be a role that brings me pride and purpose every single day.


I have been part of the Careconcepts care home family for 11½ years, and during that time I have seen the home grow into a warm, welcoming place where residents and staff feel valued and supported.


What I love most about being a Care Home Manager is the daily interaction with our residents and team. Spending time with people, listening, supporting, and ensuring we deliver high-quality care in a truly homely environment is what makes each day rewarding.


One of the achievements I am most proud of is becoming a Care Home Manager at just 27 years old, a milestone that reflects my long-standing commitment to care and professional development.


What excites me most about managing Tall Oaks is getting to know our residents, relatives, and team, and building strong, trusted relationships that help everyone feel safe, happy, and at home.

Julie

Julie Nicholson

Job Title: Deputy Manager Joined: 2025

Hi I am Julie

Mark

Mark Laight

Job Title: Regional Manager Joined: 2021

I have worked in care since 1991, and I love working in the care sector because it is rewarding and is never the same every day. I receive job satisfaction, as I am able to make a positive impact on people’s lives and always seek to drive continuous improvement in any area of care that I have worked in.

Gary

Gary Scarlett

Job Title: Regional Maintence Manager Joined: 2021

Hi, my name is Gary, and I am the Regional Maintenance Manager at Careconcepts LTD. The chance to have contact with the residents and the interaction is so great. When working at Careconcepts, no day is the same.


It is also good to have residents ask me to deal with an issue within their room and have a little chat with them at the same time. I am enjoying working as part of such a diverse team and ensuring the presentation and safety of the home is paramount in my day-to-day responsibilities.

Frequently Asked Questions about Tall Oaks Care Home

What types of Care is Tall Oaks Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Tall Oaks Care Home have?

There are 46 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Tall Oaks Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tall Oaks Care Home to the centre of Stoke-on-Trent?

6.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tall Oaks Care Home to verify any information. View our terms and conditions. Tall Oaks Care Home has an Enhanced Service - more info.