Tall Oaks Care Home

Mum is on end of life care, and the home and its staff have been really supportive and helpful at this difficult time. Nothing has been too much trouble, and the staff have been on hand to assist whenever a request has been made. Lateral flow tests have been done every time a family member has been to visit, and drinks and biscuits offered every time we have visited. Staff have checked on us every time we have been in Mums room at regular intervals and updated on Mums conditions have been professionally related over the phone when we have rung up.

My mum spent her last months at Tall Oaks during the pandemic, and we were unable to see her until the last few days of her life. Despite this difficult situation, Mum received such kindness, care and consideration from all the staff that she remained happy and contented for most of her days. We cannot sufficiently express our gratitude to all at Tall Oaks, who managed in the most terrible situation to make Mum feel as though she had come home. She loved them all, and we suspect that they loved her too.

My mum has been a resident at Tall Oakes now for well over a year, well nearly 2-years, and although as she is bed-bound, I have not been able to actually visit for nearly 12-months due to Covid. I have always felt assured that she, and her cuddly companion, have been looked after and cared for throughout! I don’t pester ringing every week etc, as I know they would be straight on the phone if I was needed! She is quite a character is my mum, and I know the staff have a giggle with her and look after her companion too! I’m so pleased we found Tall Oakes at the hour of need! And can’t wait to start my weekly visits soon again! Staff are friendly, chatty, happy and make the effort to ensure all are happy! The manager is totally approachable and very personable and friendly, and long may the high standards continue! Thanks for all you do and have done with my mum.

Well done, Tall Oaks, you’re doing a great job with the care that you provide, and I for one, applaud you for this.

This, thankfully, is not the case at Tall Oaks!

My mother-in-law has been here for nearly 2-months, and the change in her has been amazing. She is happier than I have seen her in a long time. I can only thank the management and staff for the outstanding care they have shown and their willingness to help when we ring. Thank you, everyone.

My mum was a resident at Tall Oaks for 18-months until she passed away in September 2020. She has Alzheimer's disease. Not being able to visit Mum this year because of Covid was very distressing and difficult, but I know she was in good hands. I cannot fault the care of the staff. They were always kind, loving and supportive. I was able to sit with Mum during her last few days and the staff were simply amazing. I felt they really 'loved' my mum. I can't thank them enough. I would definitely recommend Tall Oaks to others. On a slightly negative note, during her time there, there were times when she wasn't wearing clothes that belonged to her, even though I had named everything. I know in the grand scheme of things this is not important, but it would have been to my mum. She was always so smart and took pride in her appearance - obviously, Mum was unaware, but it did upset me a little.

Since my grandmother came to Tall Oaks Care Home her health and well-being have vastly improved. Good company and excellent staff.

My husband is eating better and smiling more since he came here and tells the carers that he loves them.

On my visits, the staff are always visible and make a point of speaking. All my questions are always answered and staff are very proactive in updating me of my friend's upcoming needs and wellbeing.

Very friendly, clean, more choice in food and if you are a young resident should not be made like an old resident. But a good home.

My Mum came to Tall Oaks after having a stroke. The management and carers have done their very best to accommodate my Mum the best that they can and I do appreciate what they do. Thank you!

Communication was thorough and compassionate. Other family members also informed me of the great dignity and care given to Mum ensuring a peaceful passing. I was informed immediately of Mum's passing and given genuine heartfelt condolences. I was also given further assistance with the necessary paperwork that was required. Upon returning to the UK to organise Mum's funeral I met with the staff several times and was met with much sympathy and kind words for Mum. From this I took great comfort. For me, the whole team at Tall Oaks operate a very professionally run care home.

My husband has been here for four years and I visit him most days. He is very happy with everything.

Since mum arrived at Tall Oaks, it hasn't been easy some days, making the choice of mum being in a care home was the hardest decision but the right one for mum. The staff are brilliant with my mum, even when she's having her 'down' days. The staff are so patient with her and have been very supportive with myself also. I can't fault these lovely people, I would definitely recommend the home. Mum is settling in now a lot better, it did take a while but that is to be expected. Keep up the good work guys.

Staff are always friendly and helpful whenever I have to ring up. I do have a couple of concerns but will discuss these with the manger in private sometime in the near future. I would like to thank the staff for their hard work.

The home is a safe place for my wife to be. The staff are friendly and helpful. There are a variety of activities on offer if we wish to take part. I visit my wife every day. It is a nice atmosphere here at the home.

My wife resides in Tall Oaks. Her care here is very good, because of this I decided to come to live here so we are together. I feel happy and comfortable and here at Tall Oaks.

Chair that my mum sits on is an old dralon chair, from time to time it becomes very smelly in my family opinions this needs replacing. In addition to this my mums hands and finger nails are constantly dirty, we tell the staff on regular occasions but still after three years they are still smelly and dirty,

I am very well satisfied with the care and treatment my wife receives at Tall Oaks care and nursing home.