The Old Vicarage Nursing Home

I found staff, extremely pleasant and helpful. I'm not sure if my son is taking advantage of everything on offer (activities) as he is still aware of what is happening to him (unable to look after himself the way he could), he is finding it hard to recognise losing his independance. I am confident the staff will help him to overcome this.

Wonderful care home with kind and dedicated staff. It gives me great peace of mind knowing. My parents are safe, comfortable, and well looked after. Thank you to the whole team for the compassion and support you show every day.

Lovely care home, staff are always very pleasant and helpful if we need anything for my aunt.

Overall everything is good. Nice staff. My auntie is well looked after.

Our experience with the home was excellent. The care given to our dad was kind, thoughtful, and with dignity. The home has a friendly and homely atmosphere. All the staff could not do enough for us and Dad. The food is excellent him cooked, Dad loved it.

Very lovely nursing home very welcoming staff always went above and beyond in the care they gave we were kept well informed with all the information we needed, very clean and tidy, the management were always happy to help with any questions and queries in a fast and efficient way.

Our 57-year-old brother was transferred to The Old Vicarage from our local hospital. We had a look around before we made our decision and were warmly welcomed by the nurse in charge and the team. Our brother received 10 weeks nursing care, a number of which encompassed end-of-life care. The whole team were kind, caring and compassionate towards not only our brother but to us as a family and his friends too. It was an anxious time all round and the management took the time to listen and respond to our queries. We could not have asked for better care in his last few days when we remained with him day and night. We are truly grateful, thank you. We were aware of an activity programme but our brother was too poorly to participate so unable to rate.

The staff are very kind and support me with all my needs. I feel well looked after and safe. I would prefer to be at home but I cannot look after myself. I see the manager everyday and she checks that I have everything I need. The food is really nice, especially the cakes. My room is small but is ok. I can put my photographs up.

I have been here for a couple of weeks. The staff are very kind and help me. The home is beautiful and very clean. I am happy here.

Very pleased with all the staff and the home.

My mam went to The Old Vicarage in her final week of her life. I’m a gypsy who lived in Goldenhill all my life our family came night and day to be with my mam in her final days. I stayed with my mam the staff went above and beyond nothing was too much trouble for them. I could not possibly thank the staff enough, the home had a beautiful homely feeling to it. All staff deserve medals for being so kind to everyone who came through their door. Best care home I've ever been in, beautiful friendly staff they couldn't do enough for all my family to help us deal with the loss of my mam. I will be going in this week thank you all so very much. Best of the best.

This home was chosen by the hospital and is out of the area I know. It was chosen because it could meet the very specific needs of my mother. I have discovered that members of management and staff are always friendly and welcoming. They respond immediately to any query or concern I have and are always kind and understanding as well as supportive. I am kept fully informed by them and they telephone me immediately that there is something that I need to be told about. My mother is treated extremely well, with respect and cheerfulness, even when she is very challenging. I appreciate the way all members of staff speak to her. They have taken time to get to know her and sometimes ask me questions about the people she mentions so that they understand who she is talking about. During the months that my mother has lived there, the environment has been considerably upgraded and it is welcoming, bright and cheerful. It is always clean. I am very happy that she was placed there.

We found the old Vicarage Nursing Home to be all we could ask for when caring for our brother-in-law who was a patient for six months receiving palliative care. The care provided by the staff was exceptional. They made sure all his needs were met during this difficult time with cheerfulness kindness and understanding. The manager was always available to talk to us when we had questions to ask. A special mention to the office supervisor whose compassion and helpfulness shone through on some very difficult days.

I have always been impressed by the staff and management regarding the care and support that they have given to my friend. He is very happy here and says that he is very comfortable too. I would have no reservations in recommending you to anyone else.

I would like to thank all of the caring staff for looking after my Mother. I have seen most of them during my visits to the home over the past few months and they have all shown care and compassion for us both, it gives me great comfort knowing that my mum is in good hands when I'm not there. Last weekend when I visited the home I was greeted by her carer telling me that my mum was in the upstairs lounge. One carer had styled my mum's hair which was a great surprise to see her looking so good chatting and enjoying a chat with the other residents. This is the first time that I have visited when my mum was dressed and out of bed.

The staff are excellent, nothing is ever too much trouble. They do a very good job under some difficult circumstances. The dementia building needs the rooms brought up to date, should be all laminate flooring, not carpet. I do understand the difficulties and cost of this and the cleaning but feel sure it would improve things. I notice some decorating has started and you may already have this in hand, just my opinion.

The home is clean and provided comfort for my husband and family during his short stay.

My wife was recently transferred from another nursing home due to its closure. Her room here is much smaller and just about adequate. It is sometimes difficult to move a chair down between the bed and the outside wall when she is facing in that direction.

The care of my brother was excellent. The home is very clean and modern. The staff were always friendly and very helpful.

The staff are very good, very helpful and very caring. The home is very clean and nothing is too much trouble for the staff. Well organised in every way.