Scotia Heights is specialist 60-bed care home in Stoke-on-Trent for adults with complex needs.
Care and activity plans are built around an individual, supporting and encouraging them to be happy and fulfilled.
Service users live in six 10-bed units, each boasting a dining room, lounges and an adapted sensory bathroom. Bedrooms are decorated to suit individual tastes to ensure everyone feels comfortable in their own space.
A sensory room is accessible to all, where senses can be developed and individuals can relax through the use of music and lighting. There is also a sensory garden, with enough space for summer BBQ's and other events. The garden includes a patio area for relaxing, socialising and raised beds for gardening.
The activities team at Scotia Heights encourage service users to work together in creating fun and meaningful activities. As well as group activities, staff facilitate individual hobbies and interests. Seasonal and cultural events are also celebrated at the home, with service users enjoying themed events and festivities throughout the year.
An open door policy means friends and family are welcome to visit the home at any time and be involved in their loved one's care planning.
Group: Exemplar Health Care Ltd
Person in charge: Liz Stonehouse (Interim Home Manager)
Local Authority / Social Services: Stoke on Trent City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: AIDS/HIV • Autism/ASD • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): Spanish; Castilian
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
The home has an open door policy, welcoming friends and family at all times.
If a meeting with the Home Manager is required, please call in advance.
Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.
Parking:
There is free parking available on site.
Latest Care Quality Commission* Report on Scotia Heights: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 5.2 (maximum of 10) for Scotia Heights is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Scotia Heights in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.667 for Scotia Heights is calculated as follows: ( (12 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 24 Ratings = 3.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.542 Points relating to the number of positive Reviews for Scotia Heights is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083 , then divided by 2 = 0.042
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Scotia Heights has a Review Score of 5.2 (5.209) from 2 Reviews
Review submitted from a Website Submission by Celia P (Aunt of Resident) on Monday 7 May 2018. Relates to May 2018.
Scotia Heights open door policy, in reality, is not true. However, getting into one of their units if you have made a complaint can indeed be very unpleasant if certain staff are on duty relatives can be made to feel unwelcome and inappropriate remarks made in corridors. NOTHING is transparent in this home which essentially is vital to relatives. Not a healthy culture in this establishment.
How likely would you be to recommend Scotia Heights? Extremely Unlikely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Emily Staniforth Burch, Marketing Executive at Scotia Heights responded to this review on 14 May 2018:
Dear Celia, we would like to learn more about your specific feedback and so Exemplar’s Head of Service Development has contacted you directly to arrange a meeting. We look forward to speaking with you.
Review submitted from a Postal Card by P A C (Mother of Resident) on Thursday 16 March 2017.
My son was the 3rd person to be in this place and he has come on wonderfully, it's like home to him. The only thing that lets it all down is the front door. We have to wait 20-30 minutes to be let in. Could we please be allowed the number to the door, I have talked to quite a few people and they all want the same. It is not fair for the staff to leave what they are doing to answer the door. Could you not put a swipe card there and we could buy a card to get in to see our family or at least the number. I hope you will help as this is a wonderful home being let down over one little thing.
How likely would you be to recommend Scotia Heights? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no Care Home Idol entrants who have performed at Scotia Heights