






Scotia Heights supports adults living with complex needs arising from mental health, neurological, and physical health conditions, including brain injuries, dementia, and stroke.
The home is particularly suited to individuals who require 24-hour nursing oversight alongside structured rehabilitation or long-term complex care.
Each unit is nurse-led, enabling the team to provide a high level of clinical and nursing care for interventions such as catheters, PEG feeding, and tracheostomies, alongside support for mild...
Care Provided by Scotia Heights
Primary Care Categories
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Scotia Heights to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Exemplar Health Care Services Ltd
- Private Owned
Person in charge
- Salv Tuzze(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- The home has an open door policy, welcoming friends and family at all times. If a meeting with the Home Manager is required, please call in advance. Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.
Parking
- There is free parking available on site.
Scotia Heights Reviews (21)
Scotia Heights has a Review Score of 8.5 (8.547) out of 10, based on 5 reviews in the last 2 years.
Over all time Scotia Heights has 21 reviews.
Our daughter is only 46 and needed specialist care, we visited a number of care providers to see where she would be happiest. After meeting with the manager and staff we realised how committed and caring they all were. They also care for the families just as much, going through this very upsetting time. We feel our daughter is really well cared for by the staff and they have lots of activities to occupy her. We are so fortunate to have such lovely people caring her her.
Thanks so much for your review. We're so proud of our team and the care they show all the people we support, and their families. We'll pass your kind comment on to the team.
My friend moved in to scotia a few months ago and she never wanted to go into a "smelly old people's home to rot" her words.. after starting off in an awful place and them quickly getting rid of her I felt so upset for my friend every time I visited she was upset but since moving into scotia she is back to her old self, happy, sociable and I can honestly say it's a home such a lovely atmosphere and lovely staff who genuinely care, she is always doing something and I can only thank them for not being the "smelly old people's home" and she certainly isn't rotting she's thriving! Thank you scotia for making my childhood friend feel settled.
Thank you for taking the time to leave a review of Scotia Heights. We're happy to hear that the home has helped support your friend to thrive. Your kind words will mean so much to the team.
The staff are great and very patient with my mum who has dementia. She is on the bridgewater section. The home its self is very bright and clean, my mum's room and clothes are always clean and tidy. The food always looks fresh and of a high standard.
Thank you for your kind words. We're so pleased to hear that your mum is well cared for and comfortable in our home. It's great to know you've noticed the cleanliness, quality of the food, and the team's patience and support. We'll be sure to share your feedback with our staff - it means a lot.
Informative staff who know the residents well.
Thank you for your feedback! We're pleased to hear that our staff's knowledge and relationships with people stand out.
Over the last 12 months I am really happy with the care and support my mother-in-law has received. Celebrating Christmas, Birthdays, Mother's Day, Valentine's Day and Halloween. The effort from all staff is brilliant. Treating people with respect is so important. I visit every day and have no complaints. I would recommend Scotia Heights to anyone who's family or relatives need a high level of care.
Thank you for taking the time to leave a review. We're very glad that you're happy with the support and care your mother-in-law receives at Scotia Heights. We're very proud of the team and the great work they do!
We have always been made to feel that it is our home too when we are there as a family. The staff have always been welcoming and informative as to what is going on when we are not there. We have visited each week and have been able to leave with peace of mind, knowing that she is well looked after when we are not there. Looked after as we would as a family. Deepest thanks.
Dear Diane, thank you for taking the time to leave a review. It's great to hear that you're happy with the care provided for your loved one. We'll pass your kind words on to the team.
Scotia Heights is not a place I would recommend under any circumstances. My niece has been there for over 6 years and her general health and care has been appalling. Nothing is transparent. I've seen the lengthy reviews since a new manager was appointed! However, how odd not one bad review. Five managers in five years until now. Do your homework, especially over care workers and visit without prior notice which all good care homes allow.
Hi Celia.
We’re very sorry to hear about your experience of Scotia Heights. This doesn’t reflect the experience that we want our residents and their loved ones to have. We’d welcome a conversation with you to discuss the issues raised. Please contact enquiries@exemplarhc.com and our Regional...
When my husband was admitted to Scotia Heights, he was made so welcome, and everybody was very nice and accommodating. The handyman, the domestics, the carers and the nurses are extremely accommodating. No matter what I ask, all my needs and my husband's needs have been met promptly. It's home-from-home, I come and go as I please, and the atmosphere is lovely. Very happy with my husband's care.
One member of staff never stops; she moves from resident to resident ensuring their well-being and happiness. She was obviously made for her job. Another member of staff has a wicked sense of humour which Dad responds amazingly to and seeing her relationship with him is so reassuring. The look on Dad's face when he sees two members of staff, in particular, is heartwarming and he genuinely loves their company. This is just to name a few, and everyone else forms an incredible team and we are so so lucky to have been welcomed in.
Couldn't ask for more or for better. Thank you for everything!
Hi Helen. Thank you so much for your five-star review of Scotia Heights. We're really pleased to hear that your dad has built great relationships with the team and that you're welcomed into the home. I'll share your review with the team - it'll make their day.
He seems really happy and is always smiling when we visit.
The staff are absolutely lovely and are so kind.
The meals are good too.
So overall, as a family, we couldn't be more pleased!
Thank you so much.
Hi Valerie, thank you for your review of Scotia Heights. We're really glad to hear that your husband has settled in at the home and seems happy. I'll share your kind words with the team - it'll make their day.
Spotlessly clean, and staff were always happy to help; comforting to see that Covid measures were still taken very seriously.
It's a brilliant home with brilliant staff!
My son has been a resident at Scotia Heights since 2006. Before the pandemic, he had a range of activities, including daily outings. During the pandemic, all that stopped, and we are now trying to re-establish a structured, varied care plan. It is clear that my son's funding threatens this aim as he requires 2 to 1 staffing during outings. Management, care and activities teams somehow stretch themselves to provide this, but it is not sustainable in the long term. During the pandemic, all staff were magnificent in their dedication to his welfare under the most difficult circumstances and deserve the highest praise. I have always expressed my satisfaction at his level of care and have found all staff responsive to my occasional suggestions/complaints. It is difficult for a parent to delegate the care of a loved one to others, but I have every confidence in Scotia Heights at present.
Hi Peter, thank you for taking the time to leave a review of Scotia Heights. We're really glad to hear that you have every confidence in the team at Scotia Heights. It really is a brilliant care team. We hope that your son is able to resume his outings as we come out of the pandemic. If you need any support, our colleagues are there for you.
Unfortunately, the swimming, which he most benefits from has been curtailed due to closure and then it will be summer holidays.
I am pleased with the timetable laid out for his activities and the fact that he has been provided with a quiet room away from the noisy residents. I am also pleased his room has been decorated and painted so beautifully.
I am also pleased he has been able to go for walks outside of the building.
The staff are delightful and seem particularly fond of him despite his challenging behaviour, at times.
His personal care is good.
My only criticism is when I was last in his room, that his bed does not have an under blanket, so he sleeps just on a sheet next to plastic.
I did purchase an under blanket, but it disappeared.
I would like to thank all the staff for their dedicated care and patience.
Hi Kate, thank you for your review of Scotia Heights. We're really glad to hear that your son has a newly decorated room that he can enjoy, and can now get out and about for a walk. I'll pass on your message about the under blanket and ask the home manager to get in touch.
I have been with Scotia Heights for four years, and I know I have had my ups and downs, but I wouldn't change this home for another. The staff treat you with the uttermost respect and never have a problem helping you in doing day to day tasks.
Thank you for your five-star review of Scotia Heights. We're so glad to hear that the staff treat you with respect and are always there to help.
Any emails sent to management were answered quickly and dealt with immediately. They are very cautious with visitors because of Covid and follow all measures to keep the units Covid free and protect the residents.
Hi Patricia, thank you very much for your kind review. We're glad to hear that your son is comfortable at Scotia Heights and that the nurses are friendly. I'll pass your review onto the home - it'll make their day!
My nan recently moved here from another care home, and wow, what a difference in the care she is receiving. She has settled here very well. Having worked in care myself, I can see she is very well looked after here, and the staff are lovely. Nothing is too much. All the staff go above and beyond for their service users. Upon visiting Nan, as we walk through the corridors, all the staff are friendly and always speak, but not only that, you can see how caring the staff are with their service users; this is excellent to see. Keep up the good work guys - you're doing an amazing job.
Thank you for your kind review, Helena. We're really proud to hear that the team at Scotia Heights are attentive and caring and that your nan's health has improved. I'll share your review with the team - it'll make their day!
Our 90-year-old mum came to Scotia from another care home that said they could not cope with mum. Mum has been in Scotia now for 5-weeks, what a massive difference in our mum. Mum has mixed dementia. On arrival to Scotia, the staff were very professional, and the caring for Mum was, and still, is of a very high standard. Our mums own words are, she feels like she is now being noticed by the nurses and staff. We, as a family, cannot thank all the staff enough, who are all very professional, always got time to listen to our concerns, and the mannerism of the staff is always excellent. So glad Mum was placed at Scotia with the excellent, professional staff. Our mum now has a smile back on her face; thanks again to all the lovely staff for turning things around for our mum. We would definitely recommend Scotia to anyone looking for that extra special professional care for a loved one.
Thank you so much for your kind review, Pauline. We're so glad to hear this and that you feel confident that your mum is receiving the best possible care at Scotia Heights. We know how important it is for family members to feel reassured that their loved one is being cared for. I'll pass on your message to the team - they will be thrilled to read it!
Staff very friendly, they look after my son well. Very accomodating with keeping contact with my son, can't fault them. Staff very good with his needs, the nurse in charge of the unit very approachable. Would recommend it to anyone looking for brilliant care for themselves or a relative.
Thank you for your five-star review. We're so pleased to hear about your positive experience with the team at Scotia Heights. I'll pass your feedback on to the home. Regards.
First, let me qualify the care and nursing is of the highest standard. The management is abysmal despite repeated telephone calls and messages left, emails sent they failed to respond for many months when they did information appertaining to the welfare of my cousin and staff safety was not documented. Even after a meeting with the area director things do not appear to have changed.
I have lived in Scotia Heights for two and a half years now and I am really settled. The staff are pleasant, there are loads of activities going on during the day to get involved in. Thank you, everyone at Scotia Heights for all my care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 January 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (29) & Events (0)
- 08 Jul 2026
Exemplar Health Care has launched its latest ‘Service user engagement impact report’, showcasing how residents and families are helping to shape and improve care across its homes. The report highlights...
- 05 May 2026
Exemplar Health Care is incredibly proud of the people who make our homes places where people truly feel cared for. The annual Values Awards are a chance to recognise those...
- 16 Mar 2026
At Exemplar Health Care, supporting people to continue enjoying their hobbies and interests is an important part of daily life. For Richard, this has taken the form of a growing...
There are no upcoming events for Scotia Heights.
Awards / Recognitions (1)
- 01 Jul 2024Recipient: Exemplar Health Care Services Ltd
Accreditations
There are no accreditations posted yet for Scotia Heights.
Meet the Team (1)

Hi, I'm Salv, Home Manager at Scotia Heights care home in Stoke-on-Trent.
Frequently Asked Questions about Scotia Heights
What types of Care is Scotia Heights registered for?
Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Scotia Heights have?
There are 60 Single Rooms.
What are the Facilities & Services at Scotia Heights?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Scotia Heights to the centre of Stoke-on-Trent?
2.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Scotia Heights to verify any information. View our terms and conditions. Scotia Heights has an Enhanced Service -more info.