Scotia Heights

Scotia Road, Stoke-on-Trent ST6 4HA

Scotia Heights is specialist 60-bed care home in Stoke-on-Trent for adults with complex needs.

Care and activity plans are built around an individual, supporting and encouraging them to be happy and fulfilled.

Service users live in six 10-bed units, each boasting a dining room, lounges and an adapted sensory bathroom. Bedrooms are decorated to suit individual tastes to ensure everyone feels comfortable in their own space.

A sensory room is accessible to all, where senses can be developed and individuals can relax through the use of music and lighting. There is also a sensory garden, with enough space for summer BBQ's and other events. The garden includes a patio area for relaxing, socialising and raised beds for gardening.

The activities team at Scotia Heights encourage service users to work together in creating fun and meaningful activities. As well as group activities, staff facilitate individual hobbies and interests. Seasonal and cultural events are also celebrated at the home, with service users enjoying themed events and festivities throughout the year.

An open door policy means friends and family are welcome to visit the home at any time and be involved in their loved one's care planning.

Group: Exemplar Health Care Ltd

Person in charge: Liz Stonehouse (Interim Home Manager)

Local Authority / Social Services: Stoke on Trent City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: AIDS/HIV • Autism/ASD • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Spanish; Castilian

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

The home has an open door policy, welcoming friends and family at all times.

If a meeting with the Home Manager is required, please call in advance.

Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.

Parking:

There is free parking available on site.

Latest Care Quality Commission* Report on Scotia Heights: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 5.2 (maximum of 10) for Scotia Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Scotia Heights in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.667 for Scotia Heights is calculated as follows: ( (12 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 24 Ratings = 3.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.542 Points relating to the number of positive Reviews for Scotia Heights is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083 , then divided by 2 = 0.042

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

5.2 Scotia Heights has a Review Score of 5.2 (5.209) from 2 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Scotia Heights?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Scotia Heights

  • Aunt of Resident/Service User
    1
  • Mother of Resident/Service User
    1

Scotia Heights open door policy, in reality, is not true. However, getting into one of their units if you have made a complaint can indeed be very unpleasant if certain staff are on duty relatives can be made to feel unwelcome and inappropriate remarks made in corridors. NOTHING is transparent in this home which essentially is vital to relatives. Not a healthy culture in this establishment.

How likely would you be to recommend Scotia Heights? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.3 out of 5

Emily Staniforth Burch, Marketing Executive at Scotia Heights responded to this review on 14 May 2018:

Dear Celia, we would like to learn more about your specific feedback and so Exemplar’s Head of Service Development has contacted you directly to arrange a meeting. We look forward to speaking with you.

My son was the 3rd person to be in this place and he has come on wonderfully, it's like home to him. The only thing that lets it all down is the front door. We have to wait 20-30 minutes to be let in. Could we please be allowed the number to the door, I have talked to quite a few people and they all want the same. It is not fair for the staff to leave what they are doing to answer the door. Could you not put a swipe card there and we could buy a card to get in to see our family or at least the number. I hope you will help as this is a wonderful home being let down over one little thing.

How likely would you be to recommend Scotia Heights? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Scotia Heights

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Scotia Heights

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Scotia Heights