Close to Hanley Park, Westcroft provides nursing care, including dementia care. There are 18 single rooms and 5 shared rooms, a spacious dining room and an outdoor space for residents to enjoy. Residents are welcome to bring their own furniture too if preferred.
The home offers wheelchair access and a lift, as well as a minibus to take trips out as a group or independently.
The care team are experienced and...
Care Provided by Westcroft Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 28 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,200 - £1,300
- Self-Funded Residential Dementia Care: £1,200 - £1,350
- Self-Funded Nursing Care: £1,400 - £1,700
- Self-Funded Nursing Dementia Care: £1,400 - £1,800
- RESPITE Self-Funded Residential Care: £1,200 - £1,350
- RESPITE Self-Funded Residential Dementia Care: £1,200 - £1,350
- RESPITE Self-Funded Nursing Care: £1,400 - £1,750
- RESPITE Self-Funded Nursing Dementia Care: £1,400 - £1,750
Fees can be discussed with the management team.
Contact Westcroft Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group/Owner
- 3AB Care Ltd
- Private Owned
Person in charge
- Ketan Patel (Managing Director)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2026
- Number of floors: 2
Room Information
- Single Rooms (18)
- Couples/Companion Rooms (5)
- Single Rooms with ensuite Wet Room (16)
- Couples/Companion Rooms with ensuite Wet Room (5)
Visiting
- Visiting can be done during the hours of 9am and 9pm. Any visiting outside these hours can be accommodated via prior agreement.
Parking
- On site parking. If full, then side streets which offer free parking close by.
Westcroft Nursing Home Reviews (27)
Westcroft Nursing Home has a Review Score of 9.9 (9.853) out of 10, based on 15 reviews in the last 2 years.
Over all time Westcroft Nursing Home has 27 reviews.
My mum has been at Westcroft for 4 years and I cannot fault it one bit. The care she receives is fantastic. All of the staff are really friendly and always take time to talk to me whenever I visit. The range of activities that is offered to the residents is excellent and tailored to individual needs. When I first visited the home to look round I knew that mum would be well cared for and happy and I was not wrong. Everyone at Westcroft is dedicated to giving the residents the best life possible. I will always be grateful for the care that mum receives on a daily basis.
Thank you very much for your kind words Claire. It is a pleasure to look after Mum here.
The family are extremely grateful for our mother's care and wellbeing at Westcroft Nursing home. She is very well cared for and encouraged during some difficult situations. Mum has settled very well. She needs to be eating and drinking much better, which for us and herself is a bonus. All staff are really wonderful people. The home has a happy environment, warm and clean. We all think very highly of and would recommend the home.
Thank you very much for your review and comments. It is a pleasure looking after Mum here.
The home is a friendly and helpful atmosphere the staff are exemly nice and very helpful.
Thank you very much for your kind comments. it was a pleasure to look after Mum.
My Mum has been a resident at Westcroft for over two years, and although I can't visit as much as I would like to, each time I go I see the great care she gets: the home is always tidy; the food looks good; the Carers are very friendly and welcoming. But what I really like and enjoy is seeing the regular picture updates on their social media page and the activities residents and my Mum enjoy. (Incidentally I'm a Carer in a Care Home.)
Thank you for your kind words Mark. It is a pleasure to look after Mum here.
The staff are all so lovely and you can tell they genuinely care about the residents. There are activities set up by staff most days, a weekly therapy dog who visits and outside entertainment which all improve the quality of life for residents. My nan and my grandad are currently at this care home and both are happier and healthier than they were at home which shows how much care they receive.
Thank you for your kind words and comments.
Both my parents live here and the care they receive is exceptional. They are treated with dignity and respect at all times. The staff are all friendly, professional and so very caring. The wellbeing of all residents is of upmost importance, and the staff cater well for everyone. The home is kept clean and residents meals are well prepared and appetising. The home is full of lots of fun , with a full weekly schedule of activities, and outside trips organised.
Thank you for your kind words. It is a pleasure to look after both Mum and Dad here at Westcroft.
Couldn't be happier with the level of care given by all the staff. They are always very friendly and welcoming when we visit and keen to let us know how mum has been and what she's done or said since we last visited.
Thank you for your review and kinds. It's a pleasure to look after Mum here at Westcroft.
Dad is really well looked after at Westcroft and staff/managers are very respectful and caring of everyone's individual needs. Permanent staff get to know everyone quickly and are very welcoming when visiting, and can't do enough for you.
Thank you for your review and kinds. It's a pleasure to look after Dad here at Westcroft
Very secure facility , they always try to have an activity for the residents .
They have made mum Christmas a great one for her too.
Thank you so much for what you do and continue to do so
Thank you so much for your kind words. Its a pleasure to look after Mum here.
When my mum came to westcroft she was very poorly due to not eating properly, she soon started eating when she was presented with lovely home cooked food in her words proper food, staff are very caring and are always pleased to help both residents and their family. The rooms are very homely and clean, you can tell the residents are happy. I can honestly say mum couldn't be in a better place.
Thank you for your kind words . It is a pleasure to look after Mum here.
It's such a lovely friendly nursing home. Brilliant management and staff. The care is lovely. Everyone is friendly. You are made to feel very welcome. Nothing is too much trouble. Everyone is looked after professionally with compassion and dignity.
Hi Tracy. Thank you very much for your kind words and review. Very much appreciated.
Lovely home, really lovely staff and a homely atmosphere. Food is varied and very good. An amazing range of activities, great social media page which shows all the activities that the staff do with the residents - and very good informative bi-monthly newsletter. I spend a lot of time there with my mum and visiting Westcroft is a pleasure. Communication is very good and everything is open and above board. I thank God for Westcroft and all their staff and for the many people who recommended the home to us.
Thank you very much for your kind words. It is a pleasure to look after Mum here at Westcroft.
My aunt unfortunately was unable to eat or drink a lot but it was always available if she wanted it. She was always well cared for and kept clean, the staff were very caring and supportive to the family.
Thank you for your kind words. It was a pleasure to look after your Aunty here at Westcroft.
My dad went into Westcroft after not eating for 10 days and only sipping water. He's started to eat and drink and really coming out of his self, he's been in a hospital bed for over 2 months and after a week in Westcroft with excellent care and attention, he was out in the communal area yesterday. I couldn't believe my eyes, what a fabulous achievement of care. Thanks to Westcroft staff he's eating again and drinking, it's a miracle. So happy and looking forward to his ongoing recovery, thank you.
Hi. Many thanks for your kind words and review.
All staff are very welcoming at all times. Able to get mum into a routine of personal care, which I was unable to do. Mum seems settled and happy. Very happy with the outcome. A big thank you to all. It was a hard decision to send mum to respite, but feel really confident with the home.
Thank you. It was a pleasure to look after mum. We look forward to having her here again.
Entertainment days/events/activities help the residents from day-to-day normality.
The premises/rooms are kept clean, food quality seems good with a variety of dishes to please all.
Thank you very much for your kind words and comments.
Such a beautiful clean and homely home, my dad has been there since March and he loves it there. Since going in as a resident Dad has come on loads after being very poorly, his meals are always well balanced freshly made in the kitchen no microwave meals like in some homes. There are always activities, entertainment, physio etc going on daily. The management and staff are absolutely amazing. Thank you so much for everything you do for Dad we really appreciate everyone.
Thank you very much for your kind words and comments.
The staff are exceptional and nothing is too much trouble.
The food is 5 star and everywhere is so very clean, there are lots of different activities run by 2 brilliant activity coordinators.
Excellent washing and ironing services.
My mum loves it here and l can rest assured she is being very well looked.
Thank you for your kind words and review. Your response will be passed on to all staff.
The lovely ladies and gents at Westcroft are always helpful and nothing is too much trouble for them. The home has a social media page which I find really useful to see the day's events, and if not able to visit Dad I can always see him on the page.
The home is always clean and tidy, the staff are brilliant to him, and he has always enjoyed the meals cooked for him. Communication on personal matters and health are always communicated very quickly to you.
Although not the best communicator in the world that my dad is, I believe him to be happy and content at Westcroft.
Thank you very much for your kind comments made.
Westcroft Nursing Home has a warm and welcoming atmosphere. Dad settled in well and enjoyed his stay there. The staff kept him lovely and clean and cared for him well. Dad's room was lovely and clean too. I'd just like to say a big thanks to everybody who looked after Dad whilst having a respite stay at Westcroft.
Hi Penny. Many thanks for your kind comments. Best wishes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 March 2020- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (1)
- Posted: Friday 03 Jul 2026Read our July Newsletter here: https://3abcare.co.uk/wp-content/uploads/Westcroft-Newsletter.pdf
- Posted: Friday 05 Jun 2026https://www.facebook.com/people/Westcroft-Nursing-Home/100042520915800/
- Posted: Friday 05 Jun 2026Our June Newsletter is available to read here: https://3abcare.co.uk/wp-content/uploads/June-Newsletter-Westcroft.pdf
- Organiser: Westcroft Nursing HomeDate: 01 July 2026
Awards / Recognitions (1)
- Recipient: Westcroft Nursing HomeDate: Saturday 15 Jun 2024
Meet the Team (9)
Ketan is the Managing Director at Westcroft and has worked at the Home since May 2008. He enjoys playing sports in his free time and is a Manchester United fan.
Hannah joined the team in November 2024 as Deputy Manager/Clinical Lead. She came with good experience of working in Nursing Homes. Hannah was promoted to Registered Home Manager in July 2025.
Gina was our Team Leader from April 2000 to July 2025 and is also a Winner of the Stars of Social Care Awards 2024 in the category of Fabulous Frontline Leader. She was promoted to Deputy Home Manager in August 2025.
Rebecca is a Registered Nurse and has been with us since 2003.
Flo is a Registered Nurse here at Westcroft.
Ronaldo is a Registered Nurse here at Westcroft.
Roselle works as Registered Nurse here at Westcroft
Nicola is our Landry housekeeper
Melanie is our Housekeeper her at Westcroft
Frequently Asked Questions about Westcroft Nursing Home
What types of Care is Westcroft Nursing Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Westcroft Nursing Home have?
There are 18 Single Rooms and 5 Couples/Companion Rooms.
What are the Facilities & Services at Westcroft Nursing Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Westcroft Nursing Home to the centre of Stoke-on-Trent?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westcroft Nursing Home to verify any information. View our terms and conditions. Westcroft Nursing Home has an Enhanced Service - more info.