Harmony House

Thank you for sharing such a heartfelt and thoughtful review. We are truly sorry for your loss and deeply grateful that you entrusted us with your mum's care. We are touched by your kind words.

Thank you for sharing such a heartfelt message. We are glad to hear that the team at Harmony House offered the compassion, support, and space your family needed during such an emotional time.

Thank you for sharing your experience with us. We are happy to hear that your mum is well-settled at Harmony House. I will share your kind words with the team. Kind regards.

Thank you for your review. We are glad to hear that your wife is happy with the tailored care she receives at Harmony House. Our team strives to create a warm, family-like environment where residents and their loved ones feel valued and supported. Kind regards.

Thank you for such a lovely review I will ensure the team see these lovely comments Best wishes to you and your family.

Thank you all for such a lovely review. Mum was lucky to have such a lovely caring family. Best wishes to you all.

Thank you for taking the time to leave such a kind review. I will ensure it is passed on to the team. We really appreciate all the lovely feedback.

Thank you for your lovely review. We cared for both your mum and stepdad here at Harmony. Both were a pleasure to look after. Please pop in any time for a cup of tea!

Thank you for such a lovely review. Your mum was very much loved at Harmony and very much missed. Love to you and your family.

Thank you for your lovely review. He is missed every day here at Harmony. Such a character!

Thank you for such a lovely team review. Your mother was a pleasure to care for.

Thank you for your lovely review. Your husband was a pleasure to care for. Such a lovely family.

We take all feedback very seriously. A complaint was previously raised and sent to the head office, which was responded to by our Operations Director which was understood to have addressed your concerns. Whilst we cannot comment on your mother’s specific case due to GDPR, we are able to say the costs of additional services such as physiotherapy, hairdressing etc. are funded by the individual or family unless specifically provided by the NHS due to health risks. Harmony House runs a full activities programme with dedicated activities coordinators; however, it is the choice of residents to participate in this and when residents have capacity their wishes for each day are observed to engage with sessions or not. The care and well-being of our residents are always our principal priority, so thank you for your kind words regarding the quality of the home, staff, and nursing teams. We wish your mother all the best in her new home.

Thank you Gemma for your lovely review Nan has settled in really well at Harmony House.

Thank you Paul for such a lovely review. As you said your dad touched us all with his wit and wonderful sense of humour. You will all be very much missed as a family. And what a beautiful send-off he had passing Harmony House in a horse-drawn carriage. Your dad was one in a million.

We take all our feedback seriously, it is good to know your grandma is comfortable and participating in various activities at home. The care and well-being of our residents are always our principal priority. We will fully investigate these concerns raised by you and take any necessary actions if required.
kind regards

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and it is our pleasure to care for your dad. Our team works hard to ensure our residents are comfortable and maintain an active lifestyle for their overall well-being. I'll forward your warm sentiments to our home team.

Kind regards,
Rahi.