Harmony House, Nuneaton, Warwickshire
Harmony House, Nuneaton, Warwickshire
Harmony House, Nuneaton, Warwickshire

Harmony House is well-situated in the Nuneaton community to support residents in the pursuit of an independent lifestyle assisted by professional care staff.

The facility has been purpose-built for good living standards and versatile nursing, which staff look to complement with a rich programme of activities and a satisfying food menu.

The health and safety of residents is a core element of the Harmony House service, adhering to Care Quality Commission regulations and maintaining a good awareness of care sector developments.

Group: Larchwood Care

Person in charge: Theresa Ingran-Gettias (Manager)

Local Authority / Social Services: Warwickshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Hindi

Single Rooms: 57

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Harmony House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 18 Sep 2017

Nursing/EMI Nursing/Residential/EMI residential

Reviews

7.2 Harmony House has a Review Score of 7.2 (7.181)

The Review Score of 7.2 (maximum of 10) for Harmony House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Harmony House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.756 for Harmony House is calculated as follows: ( (4 Excellents x 5) + (29 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 45 Ratings = 3.756

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.425 Points relating to the number of positive Reviews for Harmony House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11.4 Target = 0.175

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Harmony House?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Harmony House

  • Daughter of Resident/Service User
    2
  • Sister-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Staff always polite and friendly.

How likely would you be to recommend Harmony House? Neither Unlikely or Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

As we now have a new management team things are really picking up and everyone seems happier. My husband went into H H in May 2016 for respite and other illnesses he had in hospital. After 3 weeks, he had his first of many pressure sores on his feet, he still cannot stand as they are not properly cleaned, but are very much better. We didn't realise at the time this was due to his bed being too short in length and it took until January 2017 to get a longer bed. We bought many things to try to alleviate the problem. His pain must have been terrible and his stay could have been shorter as we thought his respite would have been.

How likely would you be to recommend Harmony House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since the new management team have taken over the atmosphere especially with care staff is a lot happier. The new manager is very approachable and really listened to any concern.

How likely would you be to recommend Harmony House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

This care home is not having enough staff to give the care needed for the nursing floor. When it comes to personal care and pad changes it does not give the residents the support they need if suffering from dementia. We have numerous times spoken with the manager.

How likely would you be to recommend Harmony House? Unlikely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Ann Simmonds, Regional Manager at Harmony House responded to this review on 09 Aug 2016:

I am very sorry to read that you would be unlikely to recommend Harmony House to others and that you feel some areas are of a poor standard.
We take all concerns seriously and would like to invite you to raise any concerns that you may have with myself, the Regional Manager, so that they can be discussed in detail. I hope that we can make improvements and that you will be able to follow this review up again in the near future with more positive comments if you feel that things have improved.

Submit a Review for Harmony House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Harmony House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Harmony House