Harmony House

My mother was discharged to Harmony House from hospital under their discharge to assess and continuing healthcare programmes. Although the care of the staff and nursing teams was generally good, I found aspects of the management were poor. The facilities at Harmony House are of very good quality but they are underused. My mother spent most of her time in her room. There was no rehabilitation or physiotherapy. Opportunities for my mother to leave her room and engage with other residents were extremely limited.

Just move my mother in April 2023. So far, first impression is very good.

Nans very happy and settled and the staff calm her down as best as they can. She enjoys her activities very much and isn't happy when there's nothing on at the weekends. We can't make her understand the staff have to have days off. Well done to you all for helping us and keeping Nan calm as possible.

Maybe many other care homes should take a leaf out of Harmony House, the love and devotion they showed my dad. How would I rate the home? 150 out of 100! God bless you all for the care you gave my dad.

Every time I visit my grandma she is partaking in the activities and she seems to enjoy them, I have taken part in some myself. The activities coordinator is friendly, down-to-earth and very chatty! I have overheard some of the staff saying disrespectful stuff with regard to the activities and coordinator. The food could be a lot better with portion sizes. Staff could be more friendly and greet visitors when they enter. More staff are needed to make it an overall better experience for the residents.

I heard from my grandmother that the activities are fun and especially the Bingo days. I was able to witness it a couple of times and it is just great. The activities coordinator is very friendly.

I visited Harmony House on many occasions as a member of my family was in care there. He had been in a few homes and when he went to Harmony House he was a different man they got him out of bed, he was clean and tidy, his room was always clean. The staff are friendly and see to his needs very well and he put on weight. He was always having a laugh and joke with his carers they were also very friendly to his visitors the home is clean and very well kept and there is an outside garden for people to sit in in the warm weather. I can not find anything bad to say about the home or its staff.

My brother had trouble settling anywhere until he went into Harmony House Nuneaton, he was unable to care for himself relying heavily on people to help him. In Harmony House they got him mobile and able to get himself around, using his wheelchair he enjoyed the garden when he wanted. He was cleaner than he had ever been, enjoyed the food and was able to choose what sort of meals he liked they did their very best to accommodate his food choices. His room was cleaned regularly to a high standard, what he enjoyed the most was the time and consideration the ladies and men that cared for him spending time and talking to him having a laugh and joking which is what my brother loved. It was as if he was part of a family, he was cared for until he passed away with respect from all staff. We would highly recommend Harmony House. We were regularly informed of how he was getting on when we visited and we felt part of the family atmosphere. No regrets when we left because we knew he would be ok.

Staff are very reliable and friendly, nothing too much trouble. Management excellent

My mum was a resident at Harmony House for 5 years, I can't praise the care staff enough for their hard work and dedication. The rest of the staff in the home also work wonderfully, the cleaners go above and beyond and the home always smelt lovely when I visited. The management team were always very approachable and available to chat with when I felt I needed support with anything. The food was always good and smelt lovely when I walked past and meals always looked presentable. I would recommend this home to anyone who asked me as myself my family and especially my mum had such a wonderful experience here. My mum always looked well cared for and told me how pleasant the staff were to her. My mum passed away at Harmony House and their end of life care was exceptional she was always treated with dignity and respect right until her last breath and the staff also showed great empathy to me and my family at this time. Overall excellent!

My mum has been here for 10 months, she has been pretty happy here. Mum can't walk but they hoist her into a chair and take her to all the activities that she wants to. Care and all the staff are really nice and helpful towards Mum and me. the only thing my mum does not like is the food. Think it could be better. Overall, think it is a very good home.

My nan was a resident at Harmony House the care and support she received was exceptional and she was treated as though she was a family member. The staff were always professional and caring towards my Nan and I was very happy with all the care she received,

Mum moved to Harmony House 5 weeks ago. Management and staff made the transition from her previous home as painless as possible. She has settled well and we cannot thank the staff, carers, managers and nurses enough. Reassuring to have nurses on every shift.

My sister spent the last few weeks of her life at Harmony House and I have got to say that level of care could not have been better. She was completely bedridden when she went in with very little movement in her arms and hands unable to feed and toilet herself, and with minimum ability to communicate at times. She was however treated in a very professional manner with a very caring and considerate attitude to her condition. The attitude of the management and all the staff I met was always friendly and very helpful. I would recommend Harmony House to everyone seeking a care/nursing home for a loved one.

Very disappointed with level of care. My relative often complains about being put to bed early and left there for hours on end. She is rarely changed into nightwear in spite of requesting this. She is put to bed in the top she was already wearing plus protective underwear, that's all. She gets very upset when she needs a bowel movement but most staff do not care when she cries. One very kind carer will take her to the toilet but the rest leave her to soil herself. She is not treated with respect or dignity.

They built up a good relationship with her and always treated her with care and dignity. Her room and the home itself were always kept clean and tidy and the meals were very nutrious, with lots of variety and choice. Whilst staff were always very busy, they always had time for her. My family and I will always be grateful for the love and care they gave her until she passed away in April 2022.

Just under two years ago, I was sent here to Harmony House now aged 75 I would not want to live anywhere else.

My dad was in Harmony House for only a short while but the care and love were amazing. They treated him and us like family. They always had time to talk and checked on my dad frequently. It is such a happy place. I would always recommend them.

My partner received the best possible care and attention helping her to cope with failing health due to inoperable lung cancer. Sympathy and care were also extended to me, which proved very beneficial to me and helped me deal with all the emotions I experienced with each visit to my partner.

I feel very content that my Dad is being looked after well.