Harmony House

The Bull Ring, Chilvers Coton, Nuneaton CV10 7BG
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9.8 53 Reviews
  • Harmony House, Nuneaton
Harmony House Care Home – Nuneaton, Warwickshire

Harmony House is a purpose-built care home located in Nuneaton. The home offers a range of care services, including residential, nursing, dementia, respite, and palliative care. It features a beautifully furnished 57 bedrooms with a choice of en-suite facilities. The bedrooms are spread over two floors, each featuring communal lounges, dining areas, and family-friendly seating areas. Residents can also enjoy landscaped gardens, a relaxing salon, a café and a health suite designed to support wellbeing.

Harmony House provides high-quality, person-centred care in a warm and homely environment. With a dedicated care team and personalised care plans, residents’ individual needs and preferences are always respected, helping them to live fulfilling, happy lives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are determined on individual resident need based on pre-admission assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Neethu Saju (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)

Harmony House Reviews (53)

9.8

Harmony House has a Review Score of 9.8 (9.788) out of 10, based on 11 reviews in the last 2 years.
Over all time Harmony House has 53 reviews.

Overall Experience
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Date Published
  • 53
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  • 11
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Reviewer Connection to Harmony House
  • 20
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  • 2
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Total of 53, showing 41-53
Review from Madeline J (Great-granddaughter of Resident) published on 5 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home had helped my great-grandma so much. I asked her if she was okay and she said as long as your with me. She has had 2 strokes and the staff her has helped her learn to speak again. Just want to say thanks for everything and I would recommend this to other people in a difficult position
with family members.
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Review from Luke D (Grandson of Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst visiting my relative I was greeted by the office staff with a smile and very friendly approach. My Grandma is happy at Harmony House, the staff are all nice and very welcoming.
Reply from Karin Scott, Home Manager at Harmony House

Thank you for your feedback, Harmony House is keen to ensure all visitors are made to feel welcome at all times.

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Review from Colin H (Son of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was very well looked after and cared for and had a peaceful end.
Reply from Karin Scott, Home Manager at Harmony House

Thank you for choosing Harmony House to care for your father in his final stages.

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Review from Veronica H (Wife of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Last week my husband celebrated his 80th birthday at Harmony House and we celebrated with a party attended by approximately 24 people. The work the staff did to make it a special day was excellent. The activities lady was excellent, and when we arrived thinking we would need to do a lot of work everything
was prepared, the room looked lovely. Kitchen staff had put a great buffet and sweets plus a birthday cake on, so he had 2 cakes as we didn't expect this. We had a slide show of our photo's also. Everyone thoroughly enjoyed themselves. The next morning my daughter and I went approximately 11.00 am expecting to tidy the room, but everywhere was cleaned and spotless. Very well done to all the staff.
Reply from Karin Scott, Home Manager at Harmony House

Thank you for your review. We are pleased you all had a good day.

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Review from A M (Daughter of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harmony House has become part of our family, we are welcomed with a smile and made to feel very much at home. Recently we celebrated my Dad's 80th birthday and nothing was too much trouble for his special day with a party arranged. Personal and healthcare needs are well met and there are lots of activities
on for residents to be involved in.
Reply from Karin Scott, Home Manager at Harmony House

Thank you for your review. I am always pleased to be able to pass positive feedback to the staff team. We are glad you and your father enjoyed his day.

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Review from Freda W (Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like that everybody is always looking after you, I love it here. The other residents and staff are all like a big family. I never want to leave. There is always something to do, I like the entertainment.
Reply from Karin Scott, Home Manager at Harmony House

Thank you for your kind words. We are pleased you are part of our extended family here at Harmony House.

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Review from Stephen H (Son-in-law of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law was admitted to the hospital on 18th April. I received a phone call from a nurse at the hospital on the 20th saying that Social Care has been informed should they be needed and that she would not be admitted back into Harmony House. Also, the manager would assess her on the 23rd. I
spoke to the staff who repeatedly informed me of the assessment. I asked if they could get the manager to call me on the 23rd with information. At this stage, my wife and I had no idea just what was and would be happening. My wife received a call from Social Care on the 26th confirming no return to Harmony House. Apart from me making the trip to Harmony House to speak to staff which was ineffectual, we have heard nothing whatsoever regarding the future of our mother since we were told she had been taken to hospital on the 18th. This is not acceptable.
Reply from Alison Boote, Operations Director at Harmony House

We are sorry that this has been the experience of the service delivered at the home, we value the feedback received from any person involved in or having contact with the home and truly believe this enables continuous improvement. Although due to confidentiality we are unable to make specific comments regarding the needs of the lady, I can confirm that the Manager has made several enquiries regarding arrangements that would safely facilitate discharge back to the home and support the care needs of the lady. The Manager has also been in contact with the Lady’s daughter to discuss this.

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Review from Ray P (Son of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff to be friendly, polite and helpful. One thing that is very noticeable - the residents are always in bed.
Could some activities be organised to get them out of bed for a while?
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Review from S G (Daughter of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful.
Able to view any concerns and put things into place if needed.
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Review from Kristina C (Daughter of Resident) published on 11 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom stayed here only for a week before she sadly passed away, and I can't thank the staff enough especially one lady in particular who was there for me and supported me when mom passed away. I cant thank you all enough. Thank you.
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Review from J E (Sister-in-law of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always polite and friendly.
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Review from Eileen W (Daughter of Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the new management team have taken over the atmosphere especially with care staff is a lot happier. The new manager is very approachable and really listened to any concern.
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Review from J F (Daughter of Resident) published on 10 August 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
This care home is not having enough staff to give the care needed for the nursing floor. When it comes to personal care and pad changes it does not give the residents the support they need if suffering from dementia. We have numerous times spoken with the manager.
Reply from Ann Simmonds, Regional Manager at Harmony House

I am very sorry to read that you would be unlikely to recommend Harmony House to others and that you feel some areas are of a poor standard.
We take all concerns seriously and would like to invite you to raise any concerns that you may have with myself, the Regional Manager, so that they can be discussed in detail. I hope that we can make improvements and that you will be able to follow this review up again in the near future with more positive comments if you feel that things have improved.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Harmony House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.823 for Harmony House is calculated as follows: ( (109 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.823
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.965 Points relating to the number of positive Reviews for Harmony House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 11 Positive Reviews ÷ 11.4 = 0.965
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

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Neethu Saju

Job Title: Senior Nurse Joined: 2021

Neethu has worked at Harmony House for over 3 years and has strived to progress her career throughout. She leads the care team in all aspects of a resident's care and ensures that care is person-centred and individualised to the resident.

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Sam Thompson

Job Title: Head chef Joined: 2023

Sam joined the team last year. She is very keen to provide meals to residents according to their likes and dislikes and holds meetings with the residents to discuss meal options. Sam is also a keen baker.

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Shellie Ternent

Job Title: Housekeeper and Infection Control lead Joined: 2012

Shellie has worked at Harmony House and leads the housekeeping team. Shellie is the Infection Control Lead for the home and strives to ensure that all processes are in place to adhere to the company's policies.

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Margaret Evans

Job Title: Admin Joined: 2007

Margaret has worked at Harmony House and Sovereign House over the years. Working at Harmony from when it first opened. She is an asset to the team.

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