Town Thorns Care Home

Thoroughly professional throughout the review period. Medical supervision and intervention of the highest order. Dietary catered for, mental stimulus provided through outings, weekly guest entertainers and in-house activities.

My dad has been at Town Thorns for nearly 18 months and I can’t fault the care he receives. He is really happy and settled and I think this is down to the staff, they are amazing, and nothing is too much trouble. The facilities are brilliant, and there is always entertainment and activities. Dad wasn’t that keen initially but he now loves taking part in cooking, crafting, gardening and trips out. The grounds are beautiful, Dad loves to look out at the old house or go for a walk down to the pond. Inside the rooms and communal areas are lovely and always kept very clean. So glad we moved Dad here.

My family and I have been really impressed with the care and attention my Mum has received in the last 6 months since being placed there for further assessment by the NHS following a period in hospital recovering from a fractured pelvis, complicated by sudden worsening of her dementia. Since being in Town Thorns, she has really improved from what was a difficult period in her life. Her overall health and eating have improved immensely and she looks a lot more like her old self. The regular and differing, activities stimulate her and she has really settled in well, taking part in those that interest her. All the staff have been really nice and easy to communicate with. The buildings and facilities are modern, spotlessly clean and odour-free (something that, sadly, cannot be said of some other homes that we reviewed before her permanent placement was confirmed). In a nutshell, we are completely happy and would definitely recommend Town Thorn’s as a care home.

Wonderful on the terrace.

I would be happy to recommend Town Thorns to anyone considering residential care for their loved ones.

So bad.

My brother spent the last two months of his life at Town Thorns. He was happy and safe there until his death, just before Christmas from dementia. His family and myself were extremely impressed with the facilities, cleanliness and treatment that he received. We were also treated with care and support from the staff. We would highly recommend Town Thorns to anyone who needs care for a relative.

Could the Manager please fix it, or I will shout louder and that won't be good for the sale of Town Thorns now, will it?!

We have no concerns over the safety and security here but it really feels like it is only the basic standard of care provided, 'just enough' seems to be the standard.

I also visit a close friend who is a current resident (since 2017). He is very happy with his care.

Very happy home from home. I count myself very lucky to be here. The staff are very pleasant, happy, helpful and friendly.

My friend, a resident at Town Thorns needs full personal care and support. I had arranged a holiday for him and went just before he was due to be picked up for his holiday. Everything was packed and ready together with all his necessary medical equipment. The staff, as always had gone above and beyond what would be expected, ensuring my friend had everything he needed for his holiday. This is typical of the organisation with staff committed to the well-being, both physical and mental of the residents.

Town Thorns is exceptional in every way. I made the best choice possible to get my relative in here and she is so happy and she is always telling me how kind everybody is. All the carers work so hard and are always on hand to be there for everybody. The cleaners do an excellent job in keeping the place spick and span. The new wing is lovely and one could not ask for more. My relative says the food is excellent. The gardens are beautifully looked after. It is a joy visiting Town Thorn so much - l feel the atmosphere and everybody here is one happy family.

I see my uncle every Thursday and bring my dog. We love coming to see him. Staff are always friendly and helpful. Thank you for looking after my uncle. When the building work is complete it will be a lovely tranquil place.

My mum was admitted to Town Thorns for a nursing assessment after a stay in hospital and isolation in another care home owing to her contracting Covid. She is now returning to her usual care home. During the time she was at Town Thorns, I was really pleased and impressed with the care that my mum had. Every single member of staff was wonderful with her. They all treated her with respect and dignity and invigorated her by getting her up and about and doing 'jobs' in the lounge (which she loved!). It has made a massive difference to my mum's physical and mental health. The management of the home has also been impressive. The admission, the nursing assessment and the arrangements for transferring my mum back to her usual home have been done quickly and efficiently. The Manager has been active in liaising with other people, such as the nursing assessment team and kept us in touch with developments at all stages.

My mother was discharged from hospital to Town Thorns, where she had previously stayed for respite care a few weeks prior. Despite not wishing to go into care, my mother settled quickly, thanks to the staff and residents. Staff were very attentive and friendly to Mum who is in her 90s and with failing appetite and memory, plus additional personal needs. Nothing was too much trouble for the nursing and care staff. They encouraged Mum to eat and would bring her the food she asked for (eg she loved bread and butter). The room was clean and the home is in a lovely rural position, where Mum was happiest, having lived in the countryside for many years.

I have been here since 25 September and am yet to have a substantial meal. I have severe progressive Multiple Sclerosis and tend to sleep 12-15 hours daily, so a daily 12pm substantial meal isn't suitable. 5pm would be much more suitable, especially as this stay is costing over £1200!

Overall, happy for our relative, who appears content at Town Thorns. We arrived in pouring rain to visit a resident, our family member. We were directed to the outside pod, where we undertook a covid test within a half-hour of arriving. Staff were courteous and professional to us and to our family member. We were instructed to sanitise our hands and put on a plastic apron and wear a face covering, all of which were provided on entry to the nursing unit. All corridors and rooms we saw were purposeful, clean and bright. A cup of tea was brought promptly for us when our family member requested it. Our relative said she was happy with the food.

Everyone, management, care staff, housekeeping, through to reception has always been thoughtful, kind and caring, most especially to Mum but also to us; thank you.

Our dear mother was admitted for "end of life care" and was a resident at Town Thorns for almost a month. We cannot praise the care she received in her final weeks highly enough. The nursing and care staff were all that we could have hoped for her in her final days. They treated her with gentleness, dignity and respect and also made my sister and I so very welcome. In the saddest of times, we couldn't have hoped for more. Thank you, from the bottom of our hearts.