Haddon House Care Home

38 Lord Haddon Road, Ilkeston DE7 8AW
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9.6 32 Reviews
  • Haddon House Care Home, Ilkeston
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1253
  • Self-Funded Nursing Dementia Care: from £893
  • RESPITE Self-Funded Nursing Care: from £1253
  • RESPITE Self-Funded Nursing Dementia Care: from £893

Fees may be subject to change after an Individual Assessment.

These prices are only a guideline, please contact Haddon House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Natasha Parry (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
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Haddon House Care Home Reviews (32)

9.6

Haddon House Care Home has a Review Score of 9.6 (9.647) out of 10, based on 14 reviews in the last 2 years.
Over all time Haddon House Care Home has 32 reviews.

Overall Experience
  • 25
  • 6
  • 1
  • 0
  • 0
Date Published
  • 32
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  • 14
  • 18
Reviewer Connection to Haddon House Care Home
  • 10
  • 6
  • 6
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 32, showing 21-32
Review from Andy D (Son of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in Haddon House for four years now. He has been well cared for throughout and the staff now know his moods and how to manage them well. I have always been informed of any changes to his condition quickly. The last six months have been extremely difficult and I appreciate enormously
all that has been done for my Dad.
Reply from Olivia Shields, Marketing Assistant at Haddon House Care Home

Thank you, Andy, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Haddon House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Wolf B (Son-in-law of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mother-in-law is suffering from dementia and she is getting all the help and assistance which is needed. Staff are all very helpful and friendly and are treating the residents with respect. During the pandemic the care home did very well and safeguarded the residents.
Reply from Olivia Shields, Marketing Assistant at Haddon House Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Joseph M (Husband of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided.
The staff are friendly and helpful and listen to any concerns that I may have.
We have 'visitors' meetings' usually on a monthly basis and, where possible, the necessary action is taken.
My wife is happy and contented and I cannot ask for more under the circumstances.
Reply from Ronnie Cavanagh, Marketing at Haddon House Care Home

Thank you, Joseph, for letting us know how we are doing at Haddon House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from G S (Wife of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care home. Would highly recommend.
Reply from Ronnie Cavanagh, Marketing at Haddon House Care Home

Thank you, for letting us know how we are doing at Haddon House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from A A (Wife of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Needs reorganising. Little stimulation for residents who would be able to take advantage of this. Too much time and money spent on Halloween (really a non-event). My husband is a coeliac and has a hiatus hernia. Despite providing lists of what he can and can't eat, he is still given food which causes
him stomach pain. Relevant medicine is only given when asked for or at the nurses' discretion - this medicine is free on the NHS. Previously given four times a day.
Reply from Ronnie Cavanagh, Marketing at Haddon House Care Home

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please, could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided? We look forward to hearing from you.

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Review from Rosie W (Daughter of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always cared for well, with lovely caring staff. Always go out of their way to give all the residents the love, care and respect they deserve.
Reply from Ronnie Cavanagh, Marketing at Haddon House Care Home

Thank you, Rosie, for your wonderful feedback about Haddon House Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.

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Review from Kevin B (Son of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always caring.
Reply from Ronnie Cavanagh, Marketing at Haddon House Care Home

Thank you, Kevin, for your comments about your recent experience at Haddon House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Wendy M (Daughter of Resident) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Haddon House to anybody, the staff are friendly and make you welcome. My dad was there for 8 months and was well cared for, the place is clean and when you walk in there is no smell like some homes I looked at.
It's a very much a home from home place, I will miss seeing the people
there and I can't thank them enough.
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Review from Paul D (Son of Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent two hours at the care home and was thoroughly impressed with all and who I saw. I was made to feel welcome by all the staff: who during my stay did all that the residents needed without fuss and a good deal of love.
All the residents were happy and all seemed to have a good relationship with
the numerous staff and yet had their own space and needs respected. Extremely well done.
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Review from Lynne C (Wife of Resident) published on 28 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is always treated with dignity, friendliness and affection by members of staff. I believe I could not hope to find a better home for him to be cared for.
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Review from Chris P (Son of Resident) published on 22 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Haddon House has always provided outstanding care for mum. They genuinely seem to love her warmly as well as providing for her everyday needs. As a dementia sufferer mum is potentially very vulnerable. I have never had the slightest concern about her care and well being because of this though. I know
other care homes through dad and other relatives and this makes me realise how excellent Haddon House care has been.
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Review from L S (Wife of Resident) published on 11 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has only been here a fortnight but I am very impressed at the high standard of care and attention he is receiving it's a very homely place and I feel happier and more settled.
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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Haddon House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.647 for Haddon House Care Home is calculated as follows: ( (126 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 167 Ratings = 4.647
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Haddon House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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