Care Homes Owned by Imperial Care Consortium Ltd

All the staff from management to cleaner are polite, helpful and knowledgeable about the care users, and nothing is ever too hard if you require help. It's always a joy to be greeted by a smiley face and a chat about the day, as a care home, I wouldn't hesitate to recommend it to friends and family.

I am absolutely blown away with the care that the staff give to my Mum. She can be very challenging at times but all the staff just go out of their way to calm her down and make her feel more relaxed.Every single staff member treats my mum as if she was their grandmother.it was absolutely amazing that we were allowed to throw my Mum a 80th birthday party. Everything was organised for us. I really appreciated that they went out of their way to make sure everything was done, all the food the singer and also the bouncy castle was organised for us.The staff are absolutely brilliant some came in on their days off to celebrate with her. I find that nothing is too much trouble for them and they will go out of their way to make things as easy as possible for everyone in the home.

I have always found the staff very friendly and helpful and especially went out of their way to make sure my mother in law was ok after her Husband died.All the staff are so friendly and are always there to give their support.

We placed Mum here in February. As its a hard decion and wanted the best for Mum well we are so pleased with the care home and the care she recieves. The Manager is very attentive and proffessional at all times. He was amazing when Mum first arrived as She was very unsettled. Since then Mum has been great, settled and safe. The carers are brilliant as are all the staff.

The manager in charge - Sam is doing an excellent job he genuinely cares for each and every person in his care. This shows in how he has improved everything, especially the meals. I cannot praise Belmont enough - an excellent run care home. Well done Sam + team

My parents moved in to Belmont in May this year. Sam made the admission process as simple as possible. What stands out the most for us is the care and support that is given to each resident by committed staff who cannot do enough to help. Special thanks to Jo, Luke, Chamila, Rosa and Rachel who daily provide brilliant care and demonstrate kindness and patience to visitors and residents

The girls in springfield work extremely hard , especially the carer for my uncle , her name is robyn She is lovely and very chatty and always makes my uncle smile. She helps helps him in every way possible. And nothing is too much trouble for her, even after a very long shift.

The Belmont is one of the best we have seen, over the years with relatives we have had some poor experiences. Sam the manager has been Excellent with us and the staff very good with the needs of my Dad. Mum likes Cozmin because he is always happy & helpful. Overall the family rate this home The Belmont Excellent. Couldnt be happier.

The staff at Belmont have been wonderful, & litteraly brought her back to life, forever grateful

My 79 year old mother was discharged from hospital 5 weeks ago. My immediate family had 3 goals; get her to eat, get her to walk and get her back on the loo! The hospital, after 6 weeks got none of the goals achieved, Belmont have got all 3 sorted, not by bullying, but by encouragement and genuine caring. I'm not having a pop at the hospital, they have hundreds of patients to look after, but the team at Belmont are so attentive and listen to our aims, that I'm sure she'll be discharged very soon. We chose well!

My Dad moved to Balmoral from hospital to receive palliative care. I cannot thank the staff enough for the kindness and care shown to my Dad in his final days. Everyone we came into contact with were friendly and compassionate.

My husband moved to Balmoral after a hospital stay for a 4 week assessment. We had never been to see the care home and I was very anxious and worried about my husband moving into an unknown care home. We were immediately impressed by the warm welcome and how friendly and caring all the staff are. The activity team work hard to ensure the residents who are able to engage in activities are kept busy. My husbands medical condition means that he is rapidly deteriorating and the nursing and care staff have made sure he has everything he needs and respond quickly to his changing requirements. I feel lucky that we were sent here for my husbands assessment and that there was a room available for him to make this his permanent home.

It's a lovely, caring home and I feel very reassured knowing my mum is so well looked after. Thank you to everyone at Belmont.

The activities programme is excellent, a lot of Mum's friends in other care homes are quite envious of her. Compared to how Mum was when she arrived here (very confused and antisocial) she is 1000% better, enjoying her surroundings and engaging with people and activities. I would highly recommend Balmoral.

All the residents are really well cared for and checked upon. There is plenty of food and drink for all. All the staff are friendly and very helpful

Good activities "going on" for the residents.

Mum is happy living in Balmoral. Staff are always friendly and caring. Mum is always clean & well presented. The lounge & bedrooms are clean & the entertainment keeps the residents occupied & moving around.

I would definetly recomend Balmoral Care Home.

I have to say i found the nurses, care staff & admin staff extremley friendly, proffessional & caring to my dad & myself. Nothing was to much trouble they even popped in & had a chat with him occassionally. Thankyou for looking after him & making an old man happy x

Thank you.