Balmoral Care Home, Sheffield, South Yorkshire
Balmoral Care Home, Sheffield, South Yorkshire
Balmoral Care Home, Sheffield, South Yorkshire

Balmoral Care Home is located in the village of Woodhouse, near Sheffield in South Yorkshire.

The care team deliver various care types tailored personally to each individual. Balmoral offers residential care for both the frail elderly and those living with dementia. The team can also support those with more specialist needs. Respite care is also available at Balmoral.

The location of the home is within easy reach of the M1 motorway, with good bus links and close to local amenities.

Balmoral is set in a landscaped sensory garden which residents are free to use at any time. The home has communal areas which are perfect for socialising or relaxing.

The team encourage residents to actively take part in all decisions of their care - from the decor in their rooms, to the therapies they receive.

Group: Four Seasons Health Care

Person in charge: Liza Murphy (Home Manager)

Local Authority / Social Services: Sheffield City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Filipino, German, Italian

Single Rooms: 85

Rooms with ensuite WC: 9

Facilities & Services: Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Balmoral Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 06 Sep 2017

Nursing or Residential Care and 1 EMI Dementia Care Residential.

Reviews

9.1 Balmoral Care Home has a Review Score of 9.1 (9.141)

The Review Score of 9.1 (maximum of 10) for Balmoral Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Balmoral Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.2 for Balmoral Care Home is calculated as follows: ( (118 Excellents x 5) + (135 Goods x 4) + (47 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 305 Ratings = 4.2

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.941 Points relating to the number of positive Reviews for Balmoral Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 16 Reviews ÷ 17 Target = 0.941

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    12
  • Satisfactory
    4
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Balmoral Care Home?

  • Extremely LIKELY
    18
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Balmoral Care Home

  • Son of Resident/Service User
    9
  • Daughter of Resident/Service User
    8
  • Resident / Service User
    3
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

The care home is clean and does not have an aroma of old peoples homes as some do. My mother's room is very small but manageable, but the furnishings are a little tired and could do with repairs or replacing.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Balmoral Care Home responded to this review on 11 Sep 2017:

Thank you, Brian, for your comments regarding your experience of Balmoral Care Home. We really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

Although my father is bed ridden and requires 24hr nursing care and has been like this for nearly 3 years, I can not comment on some of the questions below but to give just a satisfactory answer. Although I am very happy that my father is looked after well and the staff are doing a good job and are always helpful.
The building itself is now becoming "tired" and requires attention.

How likely would you be to recommend Balmoral Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Balmoral Care Home responded to this review on 04 Sep 2017:

Thank you, Paul, for your kind comments about your recent experience at Balmoral Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised

On the whole were very pleased with mums care, but think her hands should be washed/soaked in water as her nails are filthy. Also feel the room needs painting. The staff are always friendly and answer any questions we ask. Mum seems happy most of the time which puts us at ease.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Balmoral Care Home responded to this review on 01 Sep 2017:

Thank you, Sharon, for your comments about your recent experience at Balmoral Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care.

Home is good, but mother is just left in her bed. She is profoundly deaf, and registered blind, and due to being immobile cannot stand or sit up on her own. But could do with occasional change of scenery.

How likely would you be to recommend Balmoral Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Don't Know

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Balmoral Care Home responded to this review on 01 Sep 2017:

Thank you, Vincent, we really appreciate your feedback! If you would like to contact the Home Manager, she would welcome the opportunity to review your mothers care plan with you. Thanks again for your review.

My mother was a resident here for seven months before her death. At all times, she was treated with patience and dignity. She was very happy here and the staff were always respectful and aware of her needs. They were also polite and friendly at all times to all members of all the family.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic care amazing staff. Was hard to put my nan in care but knowing how well she is taken care of sets our mind at rest. Nearly lost her at Xmas but the home was happy to take her back from the hospital who had given days to live and with the love and dedication she is fighting strong again. Thank you so much for what you do xxx

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff have been so caring and considerate towards my mum even tough she is suffering from dementia and has had quite a few challenging episodes. They have taken into consideration both her needs and her relatives.
She is now in the latter stages of her life and I could not wish for better care from both the nursing and care staff.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Excellent care, home from home.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care staff are excellent, very caring people, nothing is too much trouble.
All the other staff, kitchen, cleaners and administration are very approachable and helpful.
The home is just what it says 'a home'

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Found the deputy manager to be very helpful on doing my mums assessment and emotional support. All staff have been sensitive to her needs.

How likely would you be to recommend Balmoral Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My husband has been in three care homes recently and this one has proved to be the better. First and foremost are the staff, cannot fault them at all, they are a credit to your company. I cannot praise them enough. If my husband has to permanently reside in a care home I wouldn't hesitate to use Balmoral Care Home. Just two things that could be improved on;
1. The size of the rooms for someone with reduced mobility, it is very difficult for them to manoeuvre.
2. The food. I stayed with my husband for Xmas lunch. It was dreadful, some is Ok but could be improved on.

How likely would you be to recommend Balmoral Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Poor

Value for Money: Good

My dad has lived at Balmoral Care Home for 6 years. He is happy in the home because he is well looked after by the staff, I don't need to say anymore.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been in Balmoral just over a year. I visit regularly and have been made to feel very welcome by all the staff that I come into contact with on Windsor. They do an amazing job, sometimes under great pressure due to not enough staff. My mum has dementia and after no longer being able to care for her at home she went to live at Balmoral. The staff keep me up to date on how mum is and will contact me directly to update me on anything that is urgent. I class the staff on Windsor as heroes, as without their help, I dread to think where we would be.

How likely would you be to recommend Balmoral Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I visit frequently on Wednesdays to take part in the activities day. Overall, view of the Balmoral Home is that of a well run, clean and friendly establishment. The key to a good home is the staff who are friendly and committed to their charges.

How likely would you be to recommend Balmoral Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has now been in Balmoral Care Home for over 8 years and I have nothing but praise for the care and attention she has received.
Particular thanks to all the staff working here as I feel mum has been made as comfortable as possible under her difficult circumstances.
Thanks again to all the staff and management.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I come to Balmoral regularly to the coffee morning and find my contact with staff friendly and helpful.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Very caring helpful staff. My mum has been in the home since February 2016 and has settled in well. In March my mum was unwell and had to visit hospital. Staff organised an ambulance to transport my mum and I to the appointment. Recently, my mum's clothes have not been washed according to care labels and some have shrunk. Mum is always dressed and clean when we visit. Overall very pleased with the care mum is receiving.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very clean, good staff, nice bedrooms. Look after my mum very well.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

It's great to live here!

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would highly recommend Balmoral Care Home, the management and staff,caring and understanding to residents and there family.
My mum had a fall in her room in January the staff responded quickly and family in formed.
A member of the staff accompanied mum in the ambulance to reasure her and give the doctors information they needed.
Mum suffers from dementia so the well being of mum is of up most importance and Balmoral did just that.
Thank you

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care home could be improved by having more staff. Sometimes the present staff have problems coping with the number of residents.

How likely would you be to recommend Balmoral Care Home? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Poor

People are well looked after and kept clean and happy. Carers are carers and do care for he people here.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

In our experience the staff always seem to try their best in sometimes testing circumstances. The staff have changed a lot over last few months so seems to have lost some of its continuity. Questions are usually answered and overall residents seem well cared for.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I like my bedroom. Foods not too good.

How likely would you be to recommend Balmoral Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Lizzie Dodd, Home Manager at Balmoral Care Home responded to this review on 08 Feb 2016:

Hi there, thank you for taking the time to review Balmoral Care Home - we appreciate all feedback and comments about the service we provide. In relation to the food at Balmoral, we have some very exciting changes coming up which will certainly brighten up the menu - I will talk further in person about these. We’ve also just last week updated our menus to reflect preferences etc… If you have any other meals you feel would be nice on the menu then please just let me know so we can incorporate these. Thank you again for your comments.

I am pleased my mum has just settled into home life in Balmoral. I am still coming to terms, after caring for mum, for the last eight years. I don't worry too much about her as I did because she now has 24/7 care. She has now been in Balmoral a year on 6th February 2016.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Due to my cousin being profoundly deaf (myself too) the deaf awareness is excellent. The staff are very caring and make sure I know what is happening too. Nothing is too much trouble for the staff to help out.

How likely would you be to recommend Balmoral Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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