Balmoral Care Home is located in the village of Woodhouse, near Sheffield in South Yorkshire.
The care team deliver various care types tailored personally to each individual. Balmoral offers residential care for both the frail elderly and those living with dementia. The team can also support those with more specialist needs. Respite care is also available at Balmoral.
The location of the home is within easy reach of the M1 motorway, with good bus links and close to local amenities.
Balmoral is set in a landscaped sensory garden which residents are free to use at any time. The home has communal areas which are perfect for socialising or relaxing.
The team encourage residents to actively take part in all decisions of their care - from the decor in their rooms, to the therapies they receive.
Group: Four Seasons Health Care
Person in charge: Liza Murphy (Home Manager)
Local Authority / Social Services: Sheffield City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Filipino, German, Italian
Single Rooms: 85
Rooms with ensuite WC: 9
Facilities & Services: Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Balmoral Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Balmoral Care Home has a Review Score of 9 (8.996)
The Review Score of 9 (maximum of 10) for Balmoral Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Balmoral Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.29 for Balmoral Care Home is calculated as follows: ( (114 Excellents x 5) + (110 Goods x 4) + (31 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 259 Ratings = 4.29
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.706 Points relating to the number of positive Reviews for Balmoral Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 12 Reviews ÷ 17 Target = 0.706
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Submitted from a Website Submission by Frances B on Sunday 21 May 2017. Relates to May 2017.
Fantastic care amazing staff. Was hard to put my nan in care but knowing how well she is taken care of sets our mind at rest. Nearly lost her at Xmas but the home was happy to take her back from the hospital who had given days to live and with the love and dedication she is fighting strong again. Thank you so much for what you do xxx
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by Pat C on Thursday 13 April 2017. Relates to April 2017.
The staff have been so caring and considerate towards my mum even tough she is suffering from dementia and has had quite a few challenging episodes. They have taken into consideration both her needs and her relatives.
She is now in the latter stages of her life and I could not wish for better care from both the nursing and care staff.
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Excellent
Activities: Good
Management: Satisfactory
Safety / Security: Excellent
Rooms: Satisfactory
Value for Money: Good
Submitted from a Postal Card by David S on Tuesday 28 March 2017. Relates to March 2017.
Excellent care, home from home.
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by Carole S on Tuesday 28 March 2017. Relates to March 2017.
The care staff are excellent, very caring people, nothing is too much trouble.
All the other staff, kitchen, cleaners and administration are very approachable and helpful.
The home is just what it says 'a home'
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by Diane C on Friday 10 March 2017. Relates to January 2017.
Found the deputy manager to be very helpful on doing my mums assessment and emotional support. All staff have been sensitive to her needs.
How likely would you be to recommend Balmoral Care Home? Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Good
Activities: Poor
Management: Excellent
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Satisfactory
Submitted from a Postal Card by Anne T on Wednesday 8 March 2017. Relates to February 2017.
My husband has been in three care homes recently and this one has proved to be the better. First and foremost are the staff, cannot fault them at all, they are a credit to your company. I cannot praise them enough. If my husband has to permanently reside in a care home I wouldn't hesitate to use Balmoral Care Home. Just two things that could be improved on;
1. The size of the rooms for someone with reduced mobility, it is very difficult for them to manoeuvre.
2. The food. I stayed with my husband for Xmas lunch. It was dreadful, some is Ok but could be improved on.
How likely would you be to recommend Balmoral Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Poor
Staff: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Poor
Value for Money: Good
Submitted from a Postal Card by R L on Friday 3 March 2017. Relates to February 2017.
My dad has lived at Balmoral Care Home for 6 years. He is happy in the home because he is well looked after by the staff, I don't need to say anymore.
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by Jane T on Wednesday 1 March 2017. Relates to January 2017.
Mum has been in Balmoral just over a year. I visit regularly and have been made to feel very welcome by all the staff that I come into contact with on Windsor. They do an amazing job, sometimes under great pressure due to not enough staff. My mum has dementia and after no longer being able to care for her at home she went to live at Balmoral. The staff keep me up to date on how mum is and will contact me directly to update me on anything that is urgent. I class the staff on Windsor as heroes, as without their help, I dread to think where we would be.
How likely would you be to recommend Balmoral Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Submitted from a Postal Card by Richard C on Friday 20 January 2017. Relates to December 2016.
I visit frequently on Wednesdays to take part in the activities day. Overall, view of the Balmoral Home is that of a well run, clean and friendly establishment. The key to a good home is the staff who are friendly and committed to their charges.
How likely would you be to recommend Balmoral Care Home? Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Submitted from a Postal Card by Andrea H on Thursday 19 January 2017. Relates to January 2017.
I have been visiting Balmoral since my mum was a resident here and I have continued to come to the coffee mornings. During her time here, my mum was always treated with compassion and dignity. The staff are always friendly and treat residents with great understanding. I have seen several incidents where I have been very impressed with the way situations have been handled.
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Submitted from a Postal Card by Kevin R on Monday 16 January 2017. Relates to December 2016.
Mum has now been in Balmoral Care Home for over 8 years and I have nothing but praise for the care and attention she has received.
Particular thanks to all the staff working here as I feel mum has been made as comfortable as possible under her difficult circumstances.
Thanks again to all the staff and management.
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Satisfactory
Submitted from a Postal Card by J J on Friday 13 January 2017. Relates to January 2017.
I come to Balmoral regularly to the coffee morning and find my contact with staff friendly and helpful.
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Satisfactory
Rooms: Good
Value for Money: Satisfactory
Submitted from a Postal Card by Lynn on Wednesday 27 April 2016. Relates to April 2016.
Very caring helpful staff. My mum has been in the home since February 2016 and has settled in well. In March my mum was unwell and had to visit hospital. Staff organised an ambulance to transport my mum and I to the appointment. Recently, my mum's clothes have not been washed according to care labels and some have shrunk. Mum is always dressed and clean when we visit. Overall very pleased with the care mum is receiving.
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Satisfactory
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Submitted from a Postal Card by Michael W on Tuesday 16 February 2016. Relates to January 2016.
Very clean, good staff, nice bedrooms. Look after my mum very well.
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Submitted from a Postal Card by Gordon D on Thursday 11 February 2016. Relates to February 2016.
It's great to live here!
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Good
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Submitted from a Website Submission by Kathryn on Friday 5 February 2016. Relates to January 2016.
I would highly recommend Balmoral Care Home, the management and staff,caring and understanding to residents and there family.
My mum had a fall in her room in January the staff responded quickly and family in formed.
A member of the staff accompanied mum in the ambulance to reasure her and give the doctors information they needed.
Mum suffers from dementia so the well being of mum is of up most importance and Balmoral did just that.
Thank you
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Submitted from a Postal Card by Paul on Friday 5 February 2016. Relates to January 2016.
The care home could be improved by having more staff. Sometimes the present staff have problems coping with the number of residents.
How likely would you be to recommend Balmoral Care Home? Neither Unlikely or Likely
Overall Standard: Satisfactory
Facilities: Satisfactory
Care / Support: Satisfactory
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Satisfactory
Management: Satisfactory
Safety / Security: Excellent
Rooms: Satisfactory
Value for Money: Poor
Submitted from a Postal Card by C R on Wednesday 3 February 2016. Relates to January 2016.
People are well looked after and kept clean and happy. Carers are carers and do care for he people here.
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Submitted from a Postal Card by N C on Tuesday 2 February 2016. Relates to December 2015.
In our experience the staff always seem to try their best in sometimes testing circumstances. The staff have changed a lot over last few months so seems to have lost some of its continuity. Questions are usually answered and overall residents seem well cared for.
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Good
Submitted from a Postal Card by A S with assistance of Son-in-law of Resident/Service User on Tuesday 2 February 2016. Relates to January 2016.
I like my bedroom. Foods not too good.
How likely would you be to recommend Balmoral Care Home? Likely
Overall Standard: Satisfactory
Facilities: Good
Care / Support: Satisfactory
Cleanliness: Good
Treated with Dignity: Satisfactory
Food & Drink: Good
Staff: Satisfactory
Activities: Satisfactory
Management: Satisfactory
Safety / Security: Satisfactory
Rooms: Good
Value for Money: Satisfactory
Lizzie Dodd, Home Manager at Balmoral Care Home responded to this review on 08 Feb 2016:
Hi there, thank you for taking the time to review Balmoral Care Home - we appreciate all feedback and comments about the service we provide. In relation to the food at Balmoral, we have some very exciting changes coming up which will certainly brighten up the menu - I will talk further in person about these. We’ve also just last week updated our menus to reflect preferences etc… If you have any other meals you feel would be nice on the menu then please just let me know so we can incorporate these. Thank you again for your comments.
Submitted from a Postal Card by G C on Tuesday 2 February 2016. Relates to January 2016.
I am pleased my mum has just settled into home life in Balmoral. I am still coming to terms, after caring for mum, for the last eight years. I don't worry too much about her as I did because she now has 24/7 care. She has now been in Balmoral a year on 6th February 2016.
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Staff: Excellent
Activities: Satisfactory
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Submitted from a Postal Card by V F on Wednesday 18 November 2015.
Due to my cousin being profoundly deaf (myself too) the deaf awareness is excellent. The staff are very caring and make sure I know what is happening too. Nothing is too much trouble for the staff to help out.
How likely would you be to recommend Balmoral Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
July 2014
Recipient: Balmoral Care Home
Date: Friday 11 Jul 2014
There are currently no Care Home Idol entrants who have performed at Balmoral Care Home
