Balmoral Care Home

To everybody in Hampton Unit. Eight months ago a heartwrenching decision was made to move Mum into Balmoral. If only I had known that this was the right decision to make, many sleepless nights would have been saved. Right from the day she moved in until the day she passed, the care, love and devotion she received from all staff were outstanding. We, as a family, cannot thank the staff enough. The first day I left Mum I looked back with sadness and one of the residents looked at me and said don't worry, we will look after her. How right he was. From the bottom of our hearts, thank you.

Mum went into Balmoral for respite care to cover our holidays. Whilst the staff were lovely to her, the feeling was that there were insufficient people to ensure that personal care needs were met and unacceptable wait times for being taken to the toilet. The care home was clean and the food acceptable.

On entering Balmoral Care Home you get a nice feeling about it, the kindness that greets you and the management so caring and kind. The carers are so respectful, kind and caring, the kindness they show to all residents. They are also thoughtful to all visitors and make them feel welcome. My brother being a resident seems so happy and settled and that makes me happy and more relaxed knowing he is happily cared for.

Reassuring to see the care he is receiving is respectful and professional and that you are keeping him safe. Thank you.

My father is a resident of Balmoral Care home. After a 4 weeks assessment, we as a family decided not to move my father anywhere else as he had settled so well. The staff are lovely and very caring and nothing is too much trouble.

Following a 5-week hospital stay, my cousin was in Balmoral for 4 weeks for assessment. The change in my cousin during this time was fantastic, the care she received was excellent. Many thanks to all.

I believe that the staff carry out duties with compassion, care and interest in their patients. I think the organization as a whole are perhaps less so. I understand that this is a business and must function accordingly but reacting to individual needs etc should be paramount.

The care home is clean and does not have an aroma of old peoples homes as some do. My mother's room is very small but manageable, but the furnishings are a little tired and could do with repairs or replacing.

The building itself is now becoming "tired" and requires attention.

Home is good, but mother is just left in her bed. She is profoundly deaf, and registered blind, and due to being immobile cannot stand or sit up on her own. But could do with occasional change of scenery.

On the whole were very pleased with mums care, but think her hands should be washed/soaked in water as her nails are filthy. Also feel the room needs painting. The staff are always friendly and answer any questions we ask. Mum seems happy most of the time which puts us at ease.

My mother was a resident here for seven months before her death. At all times, she was treated with patience and dignity. She was very happy here and the staff were always respectful and aware of her needs. They were also polite and friendly at all times to all members of all the family.

She is now in the latter stages of her life and I could not wish for better care from both the nursing and care staff.

Excellent care, home from home.

The home is just what it says 'a home'

Found the deputy manager to be very helpful on doing my mums assessment and emotional support. All staff have been sensitive to her needs.

2. The food. I stayed with my husband for Xmas lunch. It was dreadful, some is Ok but could be improved on.

My dad has lived at Balmoral Care Home for 6 years. He is happy in the home because he is well looked after by the staff, I don't need to say anymore.

Mum has been in Balmoral just over a year. I visit regularly and have been made to feel very welcome by all the staff that I come into contact with on Windsor. They do an amazing job, sometimes under great pressure due to not enough staff. My mum has dementia and after no longer being able to care for her at home she went to live at Balmoral. The staff keep me up to date on how mum is and will contact me directly to update me on anything that is urgent. I class the staff on Windsor as heroes, as without their help, I dread to think where we would be.

I visit frequently on Wednesdays to take part in the activities day. Overall, view of the Balmoral Home is that of a well run, clean and friendly establishment. The key to a good home is the staff who are friendly and committed to their charges.