Care Provided by Balmoral Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Please get in touch with our team for an individual price based on your care requirements
The price(s) shown are provided by the care home. Contact Balmoral Care Home for full pricing details and T&Cs.
Contact Balmoral Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Imperial Care Consortium Ltd
- Private Owned
Person in charge
- Lesley Christian (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1998
- Number of floors: 3
Room Information
- Single Rooms (79)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (8)
Visiting
- All visitors are welcome, please attend reception to sign in. The home currently have protected meal times - if you wish to visit within meal times please speak to the unit and arrange
Parking
- 2 car parks, one in front of reception and one at the back of the building
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Balmoral Care Home Reviews (92)
9.1
Balmoral Care Home has a Review Score of 9.1 (9.140) out of 10, based on 10 reviews in the last 2 years.
Over all time Balmoral Care Home has 92 reviews.
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Review from John B (Brother-in-law of Resident) published on 17 November 2022 Submitted via Postal Card•
Overall Experience
Excellent care in every respect.
↩Reply from Katie Barnett, Marketing Executive at Balmoral Care Home
Thank you, John, for your comments about your recent experience at Balmoral Care Home. We are so pleased to hear that you are happy with the quality of our care.
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Review from Julie W (Niece of Resident) published on 10 November 2022 Submitted via Postal Card•
Overall Experience
Excellent care home, my uncle is very happy here.
↩Reply from Katie Barnett, Marketing Executive at Balmoral Care Home
Thank you, Julie, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one and that your uncle is happy here with us. We appreciate you taking the time to let us know how we are doing.
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Review from Victor B (Relative of Resident) published on 10 November 2022 Submitted via Website•
Overall Experience
Balmoral is a good care home with experienced staff.
The atmosphere of the home is serene and devoid of noise or distractions.
The home is very neat, and the staff are very friendly and warm.
I always feel like visiting again anytime I visit the home.
The service users are always neat and look bright, which is an indication of good care by the home.
I salute the management of the home for the good job and for putting smiles on the faces of the resident.
The atmosphere of the home is serene and devoid of noise or distractions.
The home is very neat, and the staff are very friendly and warm.
I always feel like visiting again anytime I visit the home.
The service users are always neat and look bright, which is an indication of good care by the home.
I salute the management of the home for the good job and for putting smiles on the faces of the resident.
I can recommend the home to anyone that wants their parents to enjoy good quality care.
↩Reply from Katie Barnett, Marketing Executive at Balmoral Care Home
Thank you, Victor, for your comments about your recent experience at Balmoral Care Home. Our resident's well-being is our main priority, and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from Tracey R (Daughter of Resident) published on 26 October 2022 Submitted via Website•
Overall Experience
Mum spent her last few weeks in Balmoral and we cannot fault their care or thank them enough. She was cared for with dignity and respect and the staff were amazing supporting both her and all the family.
↩Reply from Katie Barnett, Marketing Administrator at Balmoral Care Home
Thank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your mum was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.
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Review from J G (Daughter of Resident) published on 15 September 2022 Submitted via Website•
Overall Experience
My dad was a resident of the Hampton unit for around 18 months. Mum was also cared for in the Chatsworth unit in 2021. Dad was always treated with dignity and respect. We can't thank the staff enough for their care and kindness at the end of his life.
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Review from A W (Son of Resident) published on 30 June 2022 Submitted via Postal Card•
Overall Experience
Mum went into Balmoral Care Home at the end of last year. She is not capable of doing anything for herself. The staff treat her with dignity, a smile and plenty of verbal interaction. When I visit, they are always cheerful and happy to answer any questions I might have. I am very happy with the care Mum is receiving.
↩Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home
Thank you for letting us know how we are doing at Balmoral Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Gary A (Son of Resident) published on 26 May 2022 Submitted via Postal Card•
Overall Experience
Clean, good food, attentive and caring staff.
Nice rooms and good facilities.
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Review from Alan Y (Son of Resident) published on 26 May 2022 Submitted via Postal Card•
Overall Experience
A very caring environment. Clean, warm, light and a nice atmosphere. Thank you for looking after my mother.
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Review from Margaret T (Resident / Service User) published on 9 December 2021 Submitted via Website•
Overall Experience
I am a resident of Balmoral Care Home since May 2021. The care I receive is excellent. Nothing is too much trouble, my needs are always foremost in everyone's mind. I have never had any reason to complain and have settled in very well.
↩Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home
Thank you, Margaret, for your positive feedback towards Balmoral Care Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed, so we are pleased to hear how well you have settled in.
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Review from Hazel H (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card•
Overall Experience
I am made very welcome by all the staff. If I ask any questions they are answered with explanations.
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Review from R L (Son of Resident) published on 10 May 2021 Submitted via Postal Card•
Overall Experience
Very good care home. Happy with the care of mum, very secure and good care of residents. Mums happy with the food.
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Review from Angela C (Daughter of Resident) published on 6 April 2021 Submitted via Postal Card•
Overall Experience
I am able to visit my mum after not seeing her since VE Day last year 2020. It's been a horrendous year for both the care home and my own family in lockdown through the pandemic. When I first received the call to visit Mum, I was excited and apprehensive about how my mum looked after a year, how she coped with the virus lockdown. No need to worry; Mum recognised me straight away smiling. The home had looked after her and kept her safe. Her hair was long, needing a good cut, like all of us needing the hairdresser. Activity to afternoon teas had to stop. Mum seems happy, she's looked after, safe, quality of life maximised, given her health problems.
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Review from David H (Son of Resident) published on 12 March 2021 Submitted via Postal Card•
Overall Experience
Since Mum became a resident at Balmoral in September 2019, we have been generally happy with the care and facilities provided. Mum appeared to settle in reasonably well, and whenever there's been a problem, ie, medical, we've always been contacted promptly. We have found the staff friendly, helpful and courteous, and we have never had a reason to complain about her care or treatment.
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Review from J S (Daughter of Resident) published on 15 February 2021 Submitted via Postal Card•
Overall Experience
All the staff are so kind, caring and professional. The care they gave my mum especially in her final weeks was exceptional. They provided a high level of support for the family also.
Nothing is too much trouble for them and I cannot praise the care home enough.
Nothing is too much trouble for them and I cannot praise the care home enough.
Thank you to all the staff.
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Review from Daniel F (Son of Resident) published on 6 January 2021 Submitted via Postal Card•
Overall Experience
The care home went out of their way to provide a solution for me to see my mother at short notice. All staff are very kind and approachable at all times, especially the events coordinator.
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Review from Roni H (Daughter of Resident) published on 22 December 2020 Submitted via Postal Card•
Overall Experience
I've always had a very happy and pleasant experience at Balmoral. I am confident that my mum is being very well looked after.
↩Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home
Thank you, Roni, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Sarah (Daughter of Resident) published on 3 December 2020 Submitted via Website•
Overall Experience
My mum has been a resident at Balmoral for almost 2 years. I cannot speak highly enough about the staff and the care she continues to receive every day. My mum has dementia and struggles with all elements of day to day life but the staff have taken the time to get to know her and at all times she is treated as an individual and with care, kindness and dignity.
During the period of disruption brought about by CV-19, staff have gone above and beyond to ensure that the residents have had access to regular and varied activities. It has been great to be able to see examples of these on the Balmoral FB Page.
The communication from Balmoral is very good and any concerns, issues or changes to my mum’s care are discussed prior to implementation. Any incidents are notified to immediately together with a plan on how to negate it happening again.
During the period of disruption brought about by CV-19, staff have gone above and beyond to ensure that the residents have had access to regular and varied activities. It has been great to be able to see examples of these on the Balmoral FB Page.
The communication from Balmoral is very good and any concerns, issues or changes to my mum’s care are discussed prior to implementation. Any incidents are notified to immediately together with a plan on how to negate it happening again.
Putting my mum into residential care was one of the hardest decisions I’ve had to make.
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Review from Anne-Marie C (Daughter of Resident) published on 19 October 2020 Submitted via Website•
Overall Experience
I am absolutely delighted with the care my Mum received during her stay at Balmoral.
My Mum has had a tough year and has been vulnerable through her condition and illness, I am so happy that she was in such good hands as we were in times of this virus that prevented any of us seeing her.
So Balmoral gave us our own Facebook page it was wonderful to have access and see how my Mum was doing throughout the course of the day.
I saw her with a friend in every photo which comforted us and as they laughed ate and had craft and art exercises we could see the stimulation and care provided.
We saw photos of my Mum joining a cookery demo of tasting delicious snacks.
The craftwork was a card that she made for us all with the team.
My Mum is a lady who before she was unwell loved art and cookery and was always very creative.
My Mum has had a tough year and has been vulnerable through her condition and illness, I am so happy that she was in such good hands as we were in times of this virus that prevented any of us seeing her.
So Balmoral gave us our own Facebook page it was wonderful to have access and see how my Mum was doing throughout the course of the day.
I saw her with a friend in every photo which comforted us and as they laughed ate and had craft and art exercises we could see the stimulation and care provided.
We saw photos of my Mum joining a cookery demo of tasting delicious snacks.
The craftwork was a card that she made for us all with the team.
My Mum is a lady who before she was unwell loved art and cookery and was always very creative.
She cried when she left as I know she loved it - She told me and I know that this has rehabilitated my Mum to navigate the changes she has faced this last year.
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Review from Melissa F (Granddaughter of Resident) published on 24 August 2020 Submitted via Website•
Overall Experience
I had my first zoom call with my nanan who I haven't seen since my birthday on the 8th march so it was so lovely to see her again after all this time and she got to meet her second grand child for the first time. Unfortunately my other daughter was upstairs at the time of the call. The staff were really great as this was their very first zoom call, a few complications on both ends trying to work out how the video and sound worked.
They helped my nanan to work the zoom call and to see us properly as technology and my nan don't really mix. They stood by her and helped her remember her activities through the day until she told the staff she was hungry and wanted to get off. It's really nice to know that she has put weight on since being there, where as at home she would barely eat anything and was also very lonely, she eats more in the day now than I've ever seen her eat in a full week. The staff keep her occupied, someone to chat to and she also gets involved in all the activities.
↩Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home
Thank you, Melissa, for letting us know how we are doing at Balmoral Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Moya F (Daughter of Resident) published on 20 August 2020 Submitted via Website•
Overall Experience
The staff at Balmoral are very friendly and they can't do enough to help especially with the Situation with Covid-19. The staff at Balmoral are very caring individuals and you can see how much they care for the residents. They put together a Zoom meeting for my family and Mum, so we could see and speak to her, and they did a excellent job. I am very happy that Balmoral is the right residential home for Mum, I wouldn't have her anywhere else, and I know that Mum is happy there. Thank you to Balmoral care staff.
↩Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home
Thank you, Moya, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Balmoral Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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