The Chanters Care Home

Tyldesley Old Road, Atherton, Manchester M46 9AF

The Chanters Care Home, in Atherton, has been purpose-built to provide specialist elderly and dementia care which includes a dementia strategy, as well as looking after residents with learning disabilities. The Chanters also offers respite care for short-term stays ensuring residents are looked after in a warm and caring environment.

One-to-one sessions have proven to be effective amongst residents with dementia, protecting life skills and empowering those with sensitive needs in a safe and secure environment.

All bedrooms have en-suite facilities along with television and phone points. Whilst for entertainment purposes there is a thorough programme of activities along with planned monthly entertainment to help residents protect their personal tastes, together with their mental and physical health. There is an extensive garden for the enjoyment of residents and their families.

Group: Larchwood Care

Person in charge: Anne Hargreaves (Home Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Chanters Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for The Chanters Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for The Chanters Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.569 for The Chanters Care Home is calculated as follows: ( (122 Excellents x 5) + (74 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Chanters Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 15 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 The Chanters Care Home has a Review Score of 9.6 (9.569) from 17 Reviews


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Chanters Care Home?

  • Extremely LIKELY
    12
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Chanters Care Home

  • Daughter of Resident/Service User
    9
  • Niece of Resident/Service User
    2
  • Resident / Service User
    2
  • Volunteer
    2
  • Relative of Resident/Service User
    1
  • more

Very friendly care home, Mum very happy here. Good and helpful staff. Mum likes the food, joins in activities. Would recommend to people.

How likely would you be to recommend The Chanters Care Home? Likely

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Average Rating:   4.3 out of 5

Sadly, my Mum has recently passed away and I wanted to share my thoughts on the care my Mum received at The Chanters at the end of her life. I have always been really pleased with the care throughout the 20 months she lived there. However, words cannot describe the care and attention my Mum received in the final stage of her life. The carers truly are exceptional, they went above and beyond to make sure that my Mum was comfortable and spent time with her, trying to keep her spirits up. They were also amazing in the support they offered us as a family. They were always happy to take a phone call when we were not around, provide reassurance, and listen to any concerns we had about my Mums health. I cannot thank the staff enough and would not hesitate to recommend The Chanters to anyone who is looking for a home for their loved one. The facilities are welcoming, clean and bright, but it is the staff that make this home the excellent facility that it is.

How likely would you be to recommend The Chanters Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Andrew Bradley-Gibbons, Regional manager at The Chanters Care Home responded to this review on 22 Mar 2018:

Thank you so much for your lovely comments, I will pass these over to the staff. In a sometimes tough sector, it's always nice to receive positive feedback.

In general, The Chanters is a well-presented care home and the staff and management are very helpful and understanding to the needs of the residents. Food issues are a problem but I know there are ongoing talks to improve and try to accommodate individuals.

How likely would you be to recommend The Chanters Care Home? Likely

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Average Rating:   3.7 out of 5

I can't praise the staff at Chanters Care Home enough. they made my mum feel at home there, she loved living there. At the end of her life, I was amazed at how much all the staff loved her. As I live away down south, I am grateful for everything that they did for her. A big thank you from all my family.

How likely would you be to recommend The Chanters Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very good care. Food very good and friendly staff. Resident is well cared for she has settled in well. My daughter went to different homes but chose this.

How likely would you be to recommend The Chanters Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My aunty is in the care home and loves it, there is plenty of things going on for her and activities, the people are so caring and friendly always make you feel welcomed when I am visiting. The TV is always on or music playing in the main room. The meals all sound really nice and a good choice. She has made new friends and has settled in really well.

How likely would you be to recommend The Chanters Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Since moving into the care home, my mum has settled in really well and loves everyone who works there. I am totally happy with the care and dignity given to her. Everyone always has time to smile and have a little chat with you. It's one of the nicest care homes I have ever been in and would happily recommend it to anyone who's looking for that little bit of extra care for your loved ones. I now know mum's getting the 24hour care that she needs and that's a huge weight off my mind.

How likely would you be to recommend The Chanters Care Home? Extremely Likely

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Average Rating:   5 out of 5

Andrew Bradley-Gibbons, Regional Manager at The Chanters Care Home responded to this review on 21 Nov 2017:

Hi
Many thanks for your lovely comments, I will pass them over to the team.
Regards

Staff are always pleasant and very caring towards residents. The care home is always spotlessly clean.
Residents are always clean and all their daily needs seem to be cared for very carefully.

How likely would you be to recommend The Chanters Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are very helpful. The home is clean and tidy, it's value for money. Well done to everybody.

How likely would you be to recommend The Chanters Care Home? Extremely Likely

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Average Rating:   4 out of 5

I have been in Chanters for almost a year after adjusting to my lifestyle change. I have found it to be a happy experience. I am most impressed by the care and attention shown by staff.

How likely would you be to recommend The Chanters Care Home? Likely

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Average Rating:   4.5 out of 5

The care home is very good. The staff are very good. The food could be better but overall good. Nobody should be scared coming into a care home, and when I got here, everyone was good.

How likely would you be to recommend The Chanters Care Home? Likely

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Average Rating:   4 out of 5

An excellent home very caring with residents.

How likely would you be to recommend The Chanters Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am now a volunteer at the home helping out with activities helping to plan activities. I worked at the home for over 16yrs and I now visit in my own time weekly. I enjoying helping out in the home sitting with the residents helping with arts and crafts, helping out with entertainment or where ever I am able to help.

How likely would you be to recommend The Chanters Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was a resident at The Chanters Care Home, I now volunteer at the care home helping out with all activities I enjoying helping and always felt welcome at the home very friendly, my mother was very well looked after and was very happy at the home

How likely would you be to recommend The Chanters Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother has been a resident in the Chanters care home for 10 years. During that time she has been treated with the utmost tender loving care and dignity. The staff are very attentive and supportive. Indeed many of them have been there for a long time. They are very devoted to the residents, in fact, it is one big happy family. I would have no hesitation in recommending this home.

How likely would you be to recommend The Chanters Care Home? Extremely Likely

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Average Rating:   5 out of 5

Dad has settled well at The Chanters and I am very pleased with the care he receives. In the last couple of months he has been referred to physio and is having regular visits to improve his mobility, which seems to be working. He feels well looked after and is benefitting from the attention given to him, particularly with regard to his skin care. Minor negatives for him are that the food is not always to his liking and lunch is earlier than he would like.

How likely would you be to recommend The Chanters Care Home? Likely

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Average Rating:   3.8 out of 5

The Chanters care home provides excellent and personal care to my mum. The staff are so caring and make life happy, safe and secure for her. Nothing is too much trouble and they all take a keen interest in our family and share their life experiences with mum which adds to the daily enjoyment of life. They give my mum choices in life be it activities, food and life style. It is also a privilege for me to visit also as the staff are all lovely and kind yet professional.

How likely would you be to recommend The Chanters Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Andrew Bradley-Gibbons, Regional Manager at The Chanters Care Home responded to this review on 13 Apr 2017:

Thank you for your kind comments about our home.

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Bed Vacancies

2 Bed Vacancies

posted 29 Mar 2018

One residential bed and one dementia residential bed

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Chanters Care Home

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Care Home Idol 2016

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