Haddon House

32/34 High Street, Clowne, Chesterfield S43 4JU
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9.2 23 Reviews
  • Haddon House, Chesterfield
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gabriela Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Residents aged over 50 years
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (2)
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Haddon House Reviews (23)

Total of 23, showing 21-23
9.2

Haddon House has a Review Score of 9.2 (9.236) out of 10, based on 6 reviews in the last 2 years. Over all time Haddon House has 23 reviews.

Overall Experience

  • 20
  • 3
  • 0
  • 0
  • 0

Date Published

23
4
4
6
17

Review from Lisa N (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Haddon House goes beyond and more for my mum and all their patients. The staff cannot do enough for all involved, come residents and families.
I cannot thank all involved for the excellent care they provide for my mum their skill and patience is second to none.
The activities are second to none,
always keeping the residents entertained every day, they are brilliant.
My mum is safe and their covid policy has been excellent can't thank them all enough.
Everyone at Haddon deserve a medal, I would definitely recommend this care home to all, and I always praise their excellent care.
Thank you Haddon House.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Annie H (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Haddon House after a long journey of disappointments, where care homes were unable to deal with the behaviours Mum had developed as a result of her Alzheimer's. The transition to yet another home was done with care and consideration to both of us. Mum has been at Haddon House for nearly
3 yrs now, she is settled and so am I. So often the anxieties of family members are dismissed, not in this case, they put me at ease and assured me Mum would not be asked to leave this home. All the staff show a good understanding of dementia and how to allow residents to live their best life. The staff have been amazing with Mum, sometimes in challenging circumstances. The manager shows so much empathy towards the residents and their family members. I would like to thank them all for all they have done and continue to do for Mum.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

Many thanks for spending the time to leave such a lovely review. We will ensure this is shared with the manager and staff team at Haddon House.

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Review from Julie G (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Haddon House for 6 years. I looked around many homes before I found Haddon and it was such a relief when I did. The staff are kind and caring, they take the time to talk to residents and make them feel cared for, special and part of the family.
Family are always welcome
to visit in normal times but one member of staff has made sure I have been able to see my mum via regular FaceTime calls during all the lockdowns and I really appreciate that; it is such a comfort and reassurance to be able to see how Mum is when I can’t see her in person.
The activities team are fantastic and are always finding ways to entertain and enrich the residents' lives.
The food is fabulous and, as my mum has deteriorated due to her dementia, care has been taken to ensure that she can enjoy her meals just as much as before.
Haddon definitely enriches my mum’s quality of life and I would recommend it to anyone.

Reply from Chris Perks, Quality Assurance Manager at Haddon House

We would like to thank you for taking the time to leave us a review about our service. We will ensure this is passed to the manager and staff team.

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Treated with Dignity

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Current Review Score: 9.2 (9.236)

Overview of Review Score

The Review Score of 9.2 (9.236) out of 10 for Haddon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Haddon House is calculated as follows: ( (62 Excellents x 5) + (8 Goods x 4) ) ÷ 70 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for Haddon House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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