Hollybank House Nursing & Residential Home

My mother unfortunately had to go into care in December 2020. Hollybank House management and staff have have extremely caring and supportive during a very difficult time for my mother and myself. The care and attention she receives is first rate. Having now had the opportunity to go into the home and view for myself, I am very pleased to see how clean it is with good facilities and very supportive management and staff who treat my mother with dignity and respect. The rooms are very nice especially with pictures and treasured items from home. I reviewed many care homes before deciding on Hollybank House and it has fully lived up to my expectations in looking after my mother in a very safe and secure environment and I highly recommend it.

The home is bright and clean. The staff are caring, polite and informed of residents current care needs. They take time to talk to the resident, and there are activities arranged in which the resident can participate in.

Our father moved into Hollybank House last September. It was a very distressing time for us and Dad which was eased by the compassionate and efficient organisation of the move by the manager and all of the staff we met. We have been delighted with the level of care he has received. Dad's complex care needs have been met with patience and care. Although we have not been able to go inside the home, we have been able to visit Dad in the warm and comfortable conservatory, when possible. Facebook videos help us to stay in touch. A big thank you to all the staff at Hollybank House.

We had to choose a home for dad without being able to visit due to Covid-19. We could only rely on our telephone conversations. We are very pleased that our initial impressions have been confirmed in that all the staff we have had dealings with seem to care very much for their residents. Our limited visits since have been arranged with care and consideration and nothing seems to be a problem. Dad has complicated care needs and after a traumatic period in hospital, we just wanted somewhere safe and secure with carers who would understand. The staff at Hollybank certainly deliver on this front. We are looking forward to when we can visit freely but fully appreciate the controls the home has in place at present and are grateful for the care given to dad.

We really can't thank the Home Manager and her excellent team at Hollybank House enough for their supreme care, compassion and skill and we would happily recommend them to anyone who requires first class care for a loved one.

Both Mum and Dad are residents at Hollybank House. I cannot fault the care they are given. There is always plenty of activity arranged to keep residents stimulated. Before Covid when we could visit there was always a warm welcoming atmosphere and always a lot of activity.

I am a great believer in trusting my 'gut feeling', and from the first telephone call to the manager to the day Mum passed at Hollybank House, it felt right for her. For a very independent lady to settle so quickly was an indication of the care, support and being treated as an individual which was characteristic of all the staff and management.

Hollybank House seems to be a home away from home. We had a really nice welcome and introduction from all members of staff. The bedroom was prepared beautifully and was clear and well presented. It appears to be a very happy home. The meals have been given a big thumbs up and have been very enjoyable.

Safe, secure happy environment.

My mum is receiving superb end-of-life care. She is pain-free and happy. The staff are simply superb. I cannot recommend Hollybank House enough. All the staff are magnificent. Thank you so very much.