Hollybank House Nursing & Residential Home

Chesterfield Road, Oakerthorpe, Alfreton DE55 7LP
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9.9 28 Reviews
  • Hollybank House Nursing & Residential Home, Alfreton
Hollybank House is a welcoming nursing and residential care home set in the peaceful countryside of Oakerthorpe, Derbyshire. Surrounded by beautifully landscaped gardens and mature woodland, the home provides a calm, homely environment for up to 45 residents aged 65 and over.

Spread across two floors, Hollybank features a range of comfortable, well-furnished en-suite rooms and spacious communal areas, including two lounges, a bright dining room, and a conservatory that opens onto a seated garden area. Residents also benefit from a hairdressing salon, wet room showers, and a newly equipped assisted bathroom with advanced hoisting facilities.

The team at Hollybank House is committed to delivering high-quality, person-centred care. The home has a particular focus on providing exceptional end-of-life care, and the team is proud to uphold the ethos: 'You only get one chance to get it right'.

Fully registered with the Care Quality Commission (CQC), Hollybank offers a safe and supportive setting where every resident is treated with dignity, respect, and compassion.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Deborah Alexander (Home Manager)

Local Authority / Social Services

Admission Criteria

  • No DCC without top ups.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (12)

Visiting

  • Open visiting policy, feel free to pop in.

Parking

  • Hollybank House Nursing & Residential Home has a large onsite car park that is free of charge for visitors to use.

Hollybank House Nursing & Residential Home Reviews (28)

Total of 28, showing 21-28
9.9

Hollybank House Nursing & Residential Home has a Review Score of 9.9 (9.933) out of 10, based on 10 reviews in the last 2 years. Over all time Hollybank House Nursing & Residential Home has 28 reviews.

Overall Experience

  • 25
  • 3
  • 0
  • 0
  • 0

Date Published

28
2
7
10
18

Review from Christine W (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father moved into Hollybank House last September. It was a very distressing time for us and Dad which was eased by the compassionate and efficient organisation of the move by the manager and all of the staff we met. We have been delighted with the level of care he has received. Dad's complex care
needs have been met with patience and care. Although we have not been able to go inside the home, we have been able to visit Dad in the warm and comfortable conservatory, when possible. Facebook videos help us to stay in touch. A big thank you to all the staff at Hollybank House.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thank you so much for your kind words and showering praise on our staffing team. We will do our best at all times.

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Review from Sylvia F (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to choose a home for dad without being able to visit due to Covid-19. We could only rely on our telephone conversations. We are very pleased that our initial impressions have been confirmed in that all the staff we have had dealings with seem to care very much for their residents. Our limited
visits since have been arranged with care and consideration and nothing seems to be a problem. Dad has complicated care needs and after a traumatic period in hospital, we just wanted somewhere safe and secure with carers who would understand. The staff at Hollybank certainly deliver on this front. We are looking forward to when we can visit freely but fully appreciate the controls the home has in place at present and are grateful for the care given to dad.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thank you for your amazing review. We love having dad at Hollybank House and will continue to do our best.

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Review from Norma S (Daughter-in-law of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's parents have been resident at Hollybank House since February 2020 (mum) and July 2020, (dad.)
The care they both receive is beyond exemplary and we rest assured in the knowledge that they are both cared for to the highest standards.
Given the difficulties that they have faced during
the covid19 pandemic, the staff at Hollybank have always gone above and beyond to keep our loved ones safe whilst doing everything they can to keep lines of communication with families going, setting up a Facebook page, video calling and regular news and updates.
We really can't thank the Home Manager and her excellent team at Hollybank House enough for their supreme care, compassion and skill and we would happily recommend them to anyone who requires first class care for a loved one.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thanks so much for your kind words. We take pride in caring for our residents and will always go the extra mile.

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Review from Alison J (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Mum and Dad are residents at Hollybank House. I cannot fault the care they are given. There is always plenty of activity arranged to keep residents stimulated. Before Covid when we could visit there was always a warm welcoming atmosphere and always a lot of activity.

Reply from Deepak Kannan, Regional Operations Manager at Hollybank House Nursing & Residential Home

Thank you so much for your lovely review. We always aim to promote good quality of life within our Home.

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Review from C S (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a great believer in trusting my 'gut feeling', and from the first telephone call to the manager to the day Mum passed at Hollybank House, it felt right for her. For a very independent lady to settle so quickly was an indication of the care, support and being treated as an individual which was characteristic
of all the staff and management.

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Review from L H (Stepdaughter of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hollybank House seems to be a home away from home. We had a really nice welcome and introduction from all members of staff. The bedroom was prepared beautifully and was clear and well presented. It appears to be a very happy home. The meals have been given a big thumbs up and have been very enjoyable.

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Review from Geraldine S (Daughter of Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring - dignity, concern, and love is shown to residents.
Nutrition - good choices of food, appropriate and mindful of special needs and physical abilities.
Activities - varied, inclusive, secular, and non-secular, indoors, and outdoors.
Management - approachable, include family in decision making.
Good links family group meeting/dementia buddy system.
Staff - cheerful, busy - engage with residents.
Safe, secure happy environment.

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Review from P T (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is receiving superb end-of-life care. She is pain-free and happy. The staff are simply superb. I cannot recommend Hollybank House enough. All the staff are magnificent. Thank you so very much.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Hollybank House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Hollybank House Nursing & Residential Home is calculated as follows: ( (112 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollybank House Nursing & Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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