Maple Leaf House

My father was in a bad way and I spent a good chunk of the night and the following morning by his bedside. The quality of care I saw provided to my father was exceptional. The professional approach and the way they engaged with my father in such a friendly and personal way was incredible. I cannot speak highly enough of the people on duty and the way Maple Leaf House Care Home is run to encourage such a service.

An excellent care home. The home is very well managed and has wonderful, caring, kind and patient staff. The excellent care and understanding of my husband's individual needs enabled him to settle well into his new environment earlier this year. This was a great comfort to me during a very difficult time. Everyone has a very positive attitude, is very approachable and so lovely. Nothing is too much trouble for them and they treat all residents with dignity, respect and compassion. It feels like an extended family. My family and I cannot thank and praise the staff enough for their approach, understanding and empathy shown to my husband and the excellent care they provide him on an individual basis and the support they give to all our family. Maple Leaf House Care Home is an excellent care home. We would highly recommend it to anyone in the same situation as ours.

I have found Maple Leaf House to have a pleasant soothing ambience for residents. The friendly staff are cheerful and lively and encourage a feeling of serenity and well-being, giving an atmosphere that is calm, peaceful and tranquil. There is also a sense of cleanliness and order with exemplary medical care. Healthy eating is encouraged with an excellent balanced menu which includes a variety of protein foods. The building provides an airy, commodious and comfortable home-from-home setting. The home has excellent facilities and hosts numerous themed days and activities which keep residents happy and engaged. There is additional emotional support for residents with the position of a chaplain who gives one-to-one care with a listening ear and comfort. All in all, I have found the staff to be compassionate, kind, helpful, attentive, caring and patient and would thoroughly recommend Maple Leaf House.

My husband has been very well cared for at Maple Leafe House since 2019. I feel the staff know him well and that he is happy there. Each resident is treated as an individual, and levels of care are carefully managed. Families are encouraged to be involved and to support the home. Acitvities and events are well organised and cover a wide range of interests.

Excellent care provider.

What a lovely place. Care staff excellent, lovely staff tending to service users with comfort and reassurance in every step/ Polite and very aware of any problems service users have. Lots of team spirit. Every time we visit, we are made welcome. Great atmosphere, nice and clean. The food looks fantastic. Nice facilities to use. Activities each time we go, always different ones. Keep up the good work.

My wife has been a resident at Maple Leaf House for nearly seven years. Her care throughout this time has been very good. The pandemic of the last two years has been difficult and several excellent staff have left, but good replacements have been found. Things began to improve considerably when I was made an 'essential carer' and I am now able to visit her nearly every day. I would be pleased to answer anyone's questions about the home.

We know she is safe and in a good place.

My husband seems very settled and content to be at Maple Leaf House and I am grateful for that, but poor communication from the home has been a problem and has caused me some anxiety. Contact with a care home was new to me when my husband was admitted last year, an introductory booklet would have been helpful as well as the key information booklet. Lockdowns haven't helped but it sometimes seems that the home assumes we know what is happening, how the home is run and the day to day routines. Communication between the home and relatives may be improving with the introduction of friends and relatives meetings.

Since my mother has been at Maple Leaf House, I have always been very happy with the care that Mum has and is still receiving. All her care needs have been met by all the staff, they are kind and patient. There is an excellent range of activities and celebrations on a daily basis, of which I would like to say a big thank you.

I cannot praise the Maple Leaf House staff enough for their care, kindness and understanding while looking after my mum.

I am very disappointed in this care home, mainly in the way things are run and the lack of leadership from management. A very poor attitude from those at the top, while those at the bottom are left fighting to do the right thing against this poor leadership. On many occasions, I see bad attitudes towards staff. Which in turn has a negative effect on how the staff themselves behave. This place has a, treat them bad so they work harder mantra. Putting the attitude of the staff who actually keep the place going down. A few words of encouragement from management would go along way and make the place feel and work so much better. I have also come across many things I would deem as unacceptable. Medication on the floor, which anyone could pick up. Dirty conditions while the cleaners are seen chatting away in corridors and being told: "It's not my wing" when asked politely if they will clean something up. Carers telling me they are going on their break so won't help. Please sort it out MHA.

My aunt died at Maple Leaf House in September after 3 years there. The whole team were excellent through the 3 years from cleaner to Home Manager. They learnt to understand my aunt. Thank you for a dignified end, despite the Covid epidemic and the precautions that were needed. The whole team understood her needs and were there until the end. Thank you.

My husband was a resident in Maple Leaf House, Ripley, Derby for three months. Maple Leaf House and all of its staff were kindness personified, not only to my husband but also to our family when visiting. They were sensitive to all of our needs in what could have been a very stressful time. Every member of staff maintained a truly professional attitude, combined with cheerfulness in their care for residents' personal dignity within all aspects of their caring roles. Nursing care at Maple Leaf House is second to none; my husband and chaplain were ably led by management, all of whom ensured that my husband's last three months of life were as comfortable as possible. We are forever grateful. Thank you to all of you.

Their priority is always the care and happiness of residents. The manageress, administration and all support teams function brilliantly with a calm, friendly, professional approach. This enables the 'front of house' carers to fulfil their role so well; always tolerant, gentle, kind and go to great lengths to ensure the happiness of all residents with individual characters and needs. Always cheerful with fun/entertainment as appropriate.

My husband is very settled at Maple Leaf House, and it has now become his home. The staff at Maple Leaf helped my family during his transition to living at the home and from then on, they could not be more loving and caring towards him. The staff team work diligently to ensure that the residents are clean and warm, active and entertained, and we can see that he feels loved. His room is spotless, and he even gets his favourite mashed potatoes most days! Residents and visitors are treated respectfully, and we always feel welcome when we visit. Both I and my family, can't thank Maple Leaf enough for the care they have provided to my husband.

My mum has been a resident since she was 88 and during this time, staff have genuinely cared for my now 93-year-old mum with mixed dementia and other health needs. Difficult as it is that I can't see her, I know she is being well cared for, so just wanted to say a big thank you to each and every one. Stay safe.

We are so grateful to all management and staff - nurses, carers and caterers, for giving Dad the best quality of life possible.

My thanks for what the team at Maple Leaf do day and night to keep the residents safe and happy.

The staff are caring and compassionate and yet are good-humoured but efficient. Mistakes sometimes occur but are always put right and noted. I feel quite at home and visit most days. The food is very good; catering for a difficult group with special needs. Overall, all the staff are approachable ad responsive.