Maple Leaf House, Ripley, Derbyshire
Maple Leaf House, Ripley, Derbyshire
Maple Leaf House, Ripley, Derbyshire

Maple Leaf House has been purpose-built to achieve high standards of nursing and dementia care, boasting a groundbreaking design and incorporating many innovative areas of care practice, including the use of a sensory garden.

The home's interior decoration has been shown by skilled researchers to suit the mental well-being of people with dementia and memory loss, designed to inspire a sense of homeliness and familiarity.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Own Furniture if required • Lift • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Maple Leaf House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Maple Leaf House has a Review Score of 8.7 (8.730)

The Review Score of 8.7 (maximum of 10) for Maple Leaf House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Maple Leaf House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Maple Leaf House is calculated as follows: ( (143 Excellents x 5) + (13 Goods x 4) ) ÷ 156 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.813 Points relating to the number of positive Reviews for Maple Leaf House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9.6 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Maple Leaf House?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Maple Leaf House

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1

Maple Leaf House is, without doubt, an exceptional home. Every aspect of patient care is catered for. The patient centred care approach is reviewed regularly and relatives have active engagement in the decision-making process. I have been delighted with the home design, the nursing team, it's caring staff and the varied and often unsung support staff. The range of entertainment and therapy services provided for residents is unrivalled.
I would not hesitate to recommend the home to anyone; especially those requiring EMI specialist nursing care. Thank you from the bottom of my heart for all you do and have done over the last two years for mammy. Your compassion, kindness and professionalism are appreciated at all times. God bless you all.

How likely would you be to recommend Maple Leaf House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Wilson, Home Manager at Maple Leaf House responded to this review on 02 Oct 2017:

Thank you so very much for the kind comments. At Maple Leaf House we always take those who are in our care into our hearts and aim to care for them just as we would our own families so it is really heartwarming and appreciated to know that what we do is noticed and understood. Relatives also mean a lot to us as we try and care for you in your struggles with seeing your loved ones with dementia; so once again, thank you for showing your appreciation.

The search for a care home for a loved one can be very disheartening and stressful. I thank my lucky stars that a friend mentioned to me that a visit to Maple Leaf House, Ripley, would be worthwhile. Was he right! This is a superb home.

The relatives of other residents have often told me how superior this home is to previous homes
where their relatives have lived. It is purpose built with no narrow corridors or staircases and ready access to outside areas with paths to walk around and gazebos to sit in all year round. The staff are excellent - care workers, cleaning staff and nursing staff all show great care and love for the residents.

A very high standard of food is prepared in the kitchens, with choices offered at each meal and food sampling by relatives encouraged. As a relative I feel as much a family member as is my dear wife. There is much fun and laughter with regular entertainers and a first-class entertainments team. Look no further! Come and see us all at Maple Leaf House!

How likely would you be to recommend Maple Leaf House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Wilson, Home Manager at Maple Leaf House responded to this review on 07 Jul 2017:

Thank you for your very kind comments. Caring for our residents and their loved ones is our privilege and our days in your loved one’s home are always made even more worthwhile when we are told that we have got it right for you. We are so happy to know that you feel a part of our family

I looked at lots of homes in the area and this was the only home I would have allowed my mum to go into.
The home is clean, has beautiful en-suite rooms, and staff who are friendly and will do anything for residents. This I believe is down to excellent management and the manager is excellent at her job and on the ball with her staff, who treat residents as their family.

Mum has the freedom to walk anywhere and they have a lovely garden.
Lots of activities are organised and they have Christmas and summer fairs.
Also a fantastic monthly newsletter and family meetings to obtain feedback on how they are doing or what may need addressing to improve things.

The food is excellent and the staff are always friendly and smiling as you walk around the place.
I know she is completely safe and well looked after do not ever worry once she is there.
Mum goes for day care and respite at the moment but would not hesitate for her to be there full time. I know the care is superb.

I would live here!

How likely would you be to recommend Maple Leaf House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Wilson, Home Manager at Maple Leaf House responded to this review on 05 Jul 2017:

Thank you very much for your kind comments. It is so good to know that relatives and visitors to Maple Leaf experience the family atmosphere that we have tried to create for everyone, not least of all, for the residents; it is so important that they feel ‘at home’ and relaxed in their environment.

From the moment you step into Maple Leaf House, you are made to feel very welcome. In time it feels like another part of your family as you get to know all the staff, patients and their families. The staff are very friendly and approachable if you have any questions or concerns. Any issues raised with management are dealt with quickly and efficiently. The nursing staff keep you well informed of changes in your family members health. No one wants to put their loved ones in a home but the warm friendly welcome we received and the support we had settling dad in at a very stressful and emotional time really helped to put our minds at ease that we had made the right decision. I would recommend getting involved in some of the activities that take place at Maple Leaf to see the benefit it has on some of the residents. There is always something happening at Maple Leaf to engage the residents with if they wish to. A lovely home that I happily recommend to others. Thank you for all you do.

How likely would you be to recommend Maple Leaf House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Susan Wilson, Home Manager at Maple Leaf House responded to this review on 21 Nov 2016:

Thank you very much for your kind words. We do aim to create a welcoming, family atmosphere filled with kindness and compassion for everyone at Maple Leaf. Working together as a team of staff, families and friends and listening to comments and concerns helps us to do the best we can for all of our residents.

Our Mum has been a resident in Maple Leaf House since March 2013.
I cannot praise the Manager and Staff highly enough; these ladies and gentlemen are living angels, who provide exceptional care to all the residents.
Working with dementia patients is an extremely challenging vocation however ALL the staff greet the residents, family and friends with a cheerful smile and a kind word
I have experienced a variety of care homes and I know that Maple Leaf is absolutely exceptional. From the design of the building, to the memory boxes outside each bedroom, the sensory room, the varied entertainment programme, home cooked food, beautiful safe garden and amazing staff, this home is a safe haven.
Methodist Homes have clearly listened to feedback to ensure their homes offer the best support to the resident and their families.
Losing a family member to dementia is heart-breaking, you are mourning the living; Maple Leaf House provides kind compassion and devoted care to all during this difficult time.

How likely would you be to recommend Maple Leaf House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Wilson, Home Manager at Maple Leaf House responded to this review on 02 Nov 2016:

Thank you for your very kind and welcome comments. At Maple Leaf we always aim to do the very best we can to make a difference to the lives of those we have in our care and their families and friends. It is so good to have this feedback to share with all the staff. Thank you for taking the time to write and post your comments about Maple Leaf House.

This care home is a true home for my mother, She been there 2 years can't praise the staff enough for looking after all her wellbeing needs. She is always clean and tidy having hair and nails done wearing necklaces and bracelets. Staff always address any issues sensitively. We feel welcome at my mother's home anytime of the day/evening which helps with work and young family. Staff always talk to our son as it's important grandchildren feel comfortable visiting. Staff phone me regarding mother seeing a doctor and keep me updated. When I have visited staff have told me when mum has joined in activities and thanks to the many photos they take put up around the home and monthly newsletter sent out you can see yourself what your loved one has been taking part in when you are unable to be there and that this is a well run caring home. It's nice to go look for mum as she can be sat in any area of the home, The layout of the home is well done, there are areas where doors to outside gardens can be left open.

How likely would you be to recommend Maple Leaf House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Maple Leaf House is nothing short of an amazing care home. Having visited over 20 different care homes with my sister in an effort to find a new care home for our mother, finding Maple Leaf House was the answer to all our prayers. The standard of every aspect of this care home is of the highest level, and is the standard by which all care homes should be measured. The manager leads by example and ensures that every member of staff performs their duties to the highest level. The staff themselves are all loving, caring people who look after the residents as if they were their own relatives, and go out of their way to provide care that is a joy to behold. The home itself is extremely well designed for people with dementia. It is spotlessly clean and beautifully decorated. The rooms are all spacious, light, airy and en-suite. The secure central garden is safe, well maintained and well stocked with flowers and shrubs. Everything about Maple Leaf House from A to Z is beyond belief.

How likely would you be to recommend Maple Leaf House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The highest praise to the team at Maple Leaf House, Ripley. All the staff are very caring, helpful and respectful. The team has a very good leader in the Manager. It is a happy home with a big happy family. Nothing is too much trouble and staff are friendly, welcoming and approachable.
Our Dad is a Dementia and Parkinson's sufferer and moved into MLH in May 15. It was not his choice to leave his house and go into care, but despite that he settled in well and is clearly loved and cared for. He is kept clean and tidy and is very well fed, while most importantly, being kept safe.
Our Dad is Indiana Jones with Dementia, full of adventure and keen to have fun and live life to the full and beyond, but sadly with failing body and mind that became full of mishaps and many accidents.
Dad does not just sit and vegetate, but is helped and encouraged to participates in the many regular activities at MLH.
Other homes could learn a lot from this home.
Thoroughly recommend! 11/10

How likely would you be to recommend Maple Leaf House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been living in Maple Leaf House for nearly five years, in that time she has received the best care I could have wished for. The home is designed to make life with dementia the most comfortable it can possible be and tailor made activities are accessible daily. The home is well run, clean and tidy, meals are varied and special diets catered for. When choosing my mum's new home I visited the premises, unannounced, at various time of the day and was very impressed, especially with the morning visit when the only fragrance present was that of bubble bath and perfume! Nearly five years on and the home still is run to the same top class standards and I have never had cause to complain. It is never an easy decision choosing a new home for your loved one, but finding Maple Leaf made things a lot easier.

How likely would you be to recommend Maple Leaf House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother joined Maple Leaf in February 2015, settling in quite quickly, however in May 2015 suffered a major stroke leaving her paralysed on her left side, unable to feed, wash or dress, completely dependant on the care team for all her needs. Mum was unable to eat normally, lost weight and very sleepy, however the Manager and team helped source a suitable chair making her comfortable and regain her sense of place keeping me involved all the time. Amazingly my mum recovered her spirit and strength and celebrated her 89th birthday in January 2016 with all the residents, team and a magician!

The Nursing Home team is consistently well managed and makes each resident and their family feel very special, going to great lengths to celebrate their special moments, I have no hesitation in recommending Maple Leaf Nursing Home.

How likely would you be to recommend Maple Leaf House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Maple Leaf provided outstanding care for mum. Staff at all levels were professional and dedicated.

The design of the building is superb with an indoor walkway/corridor surrounding a well maintained garden. Three lounges, quiet sensory and reminiscence rooms together with an excellent activities programme means all resident's needs are catered for.

My brother and I are so grateful to all staff for their care of our mum

How likely would you be to recommend Maple Leaf House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has just passed away after being a resident at Maple Leaf House for over 2 years. She was really happy and comfortable there.The holistic care is excellent and the staff are very loving and always demonstrate a high standard of respect and dignity towards the residents. The ambiance is very pleasant and there is always a welcoming, happy atmosphere. It was a great comfort to us to know that Mum was being cared for in such a well managed, caring Nursing Home.

How likely would you be to recommend Maple Leaf House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since the 1st day of entering Maple Leaf Mum has been happy and very well looked after, her care cannot be faulted. The staff are very kind and well trained and are continually updated, they are really good with mum and 'her' Alzheimer's. The home is clean, spacious, light and welcoming, the rooms are comfortable, with on suit facilities and personal touches can be added to the rooms and there are enclosed gardens for the residents to sit or wander in. Plenty of food is always available and entertainment well organised. This home is a credit to it's manager and every one of her staff.

How likely would you be to recommend Maple Leaf House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Maple Leaf House