St Michael's Nursing and Residential Home

From the day my mum arrived at St Michael's she was made to feel very welcome. We choose her a downstairs room with private toilet facility. The room overlooked a pleasant garden with French doors opening onto a patio. There is a large lounge and a small more private lounge where you sit with your loved ones over tea or coffee. Our experience of this nursing home was a very caring homely place. Excellent staff and very attentive nothing was too much trouble. All staff were very approachable and welcoming at all times.

It's also reassuring that the patients' shared living areas and individual rooms are pleasantly and appropriately decorated and kept to a high standard of cleanliness.

We were very happy with the whole process and will use St Michael's again.

My mum was admitted to St Michaels following the unexpected death of my dad. Mum only managed ten days on her own but the care and support shown by all staff was wonderful. Everyone at St Michaels was helpful friendly and gave support when needed- thank you.

There is a lovely homely atmosphere at St Michaels. This has evolved with a caring, empathetic manager who started a few months ago. Her small dog is also on site and brings a lot of pleasure to residents and visitors, a definite asset to the environment. Along with the friendly, caring and competent staff. The manager has created a safe, comfortable and friendly care environment. Any issues relating to dads care are swiftly and appropriately dealt with, with dad's best interests at the forefront.

I recommend St Michael's Nursing and Residential Home. Hope this is of some help, I love it, please give me a thumbs up, kind regards.

My husband has lived at St Michael's since April 2024, it took a while for him to settle down but the care he gets from the staff is really lovely, he has a good appetite and if he says he is hungry food will appear they have nice activities going on for anyone wishing to take part. It was a big decision for him to go into care but it was the correct one for all the family, as much as he is missed at home we know he is being well cared for and for that, my thanks go to all the staff who work there.

Visited today, all good. The staff are very friendly, no problems. All clean and made welcome on arrival.

Mum had 2 weeks of respite care at St Micheal's and she was very happy with her experience. The facilities and food were very good and the staff always seemed friendly and attentive. I felt reassured that Mum was in good hands.

My experience at St Michael's Nursing Home has been and is still excellent. The staff from management down are all very friendly and helpful and treat my Mum with dignity and respect, they treat her as if she is their friend. She sees them as her friends. My Mum doesn't want to join in the activities every time but loves it when she does. It's clean, not smelly and has been renovated a lot. I'm very happy my Mum is in there.

My dad has been a resident for three years at St Michael's. He is bedridden, but it's home-from-home. The management and staff do a wonderful job with limited resources. They are trying their best to upgrade the rooms etc, but like ever, part of health care needs investment and adequate funding. Keep up the good work, everybody. Thanks.

I visit regularly, and staff and management treat me and patients with the utmost respect and dignity. My father-in-law has always been looked after medically and socially. A big thumbs up to all concerned.

When my nanna had a big heart attack, the manager came in, even on his day off, to make sure she was doing ok and if need anything. Also, the other staff are always very helpful. Also, a very clean place and my nanna has always looked after, and the food looks lovely - I could stay for tea.

I am very pleased with how it is run and glad that my mum wanted to go in there.

Although the property is somewhat run down from previous owners, it is apparent that works are ongoing to improve the facilities for the benefit of all.

When Dad was on end-of-life, the staff always made sure he was comfortable, and if we weren't around, they sat with him as he didn't like being alone. Special thanks to one lady for caring.

On arrival at St Michael's was greeted very well. My husband is only in the home as an interim bed till our family home needs adaptations to allow him home. He does not have any Alzheimer's or mental problems, but the care and attendance he is receiving are fair and just what he needs. The staff are very attentive and treat everyone with the dignity they deserve.

Since the home has been taken over, it has had some money spent to make it look more professional, but the care service has got worse. There does not appear to be many of the original staff who understand my mother's needs. They seem to use more agency staff who I am sorry to say I have difficulty understanding when talking to them and my mother, being totally deaf and needing to lip read, it is making her become increasingly more isolated. My mother is not getting anywhere near the care that she needs and used to get prior to the home being bought out of administration. Previously she was fully assisted with feeding, now she has food put in front of her and is expected to feed herself.

Caring, attentive staff. Looking after Mum isn't easy, and they all handle her needs in an excellent manner. Thank you for everything you are doing!

Poor cleanliness throughout the home. A strong smell of urine. High use of agency staff. Poor options for soft diet clients. Inappropriate moving and handling techniques observed and reported. I would not recommend this home.