The Lodge Care Home (Killamarsh)

Manager weak, some staff care, some don't. Rooms old and dated, toilets disgusting. Not enough staff to safely look after residnets. Found my father on occasions with no bedding and covered in wee and poo. Kitchen open on floor and residents able to get hold of cutlery and half-eaten food. Residents just put into lounge, nothing done to entertain them, unless they are on the ground floor. Resident choked to death recently, which I witnessed, and quite frankly it shouldn't have happened. Some nurses have no idea what residents should be taking and often lapse giving medication.

Mum is in nursing upstairs and is experiencing verbal attacks from another resident. After speaking to management it was decided best mum goes downstairs during the day so she be in better company, hopefully this will help mum

I came into The Lodge today - and what a surprise, it looked beautiful with all the Christmas decorations and trees. The residents were doing crafts, making wreaths and chains to hang. Having their nails manicured + painted. + singing along to xmas songs (I even joined in) 10/10 to the staff and a special mention to Lindsay, shes entertained the residents and arranged activities for every day in December.

The Lodge - my family and friends brought back from physically/mentally ill - to not far off fully better. Great to talk with Helen/manager. Plus she sorted me out everything - busses, trams, lifts, room bookings etc. Booking for shows - she and her staff easy to talk to laid back - no stress which has brought me on considerably. They taught me discipline/determination etc - each day, showering, teeth clean, excersise fresh air. A good routine. Staff not afraid to tell me to do these things which I don't mind at all. Helen especially treats me so well, like a brother/or a son, which has really helped with my convalescing and improvement - without a doubt. Plus not just me treats all her patient the same - superb genuine empathy. Yes! I'm going from strength to strength now and am ready to fend for myself again which at one time I never thought would happen. Thanks to Helen and her staff.

Thanks to everyone.

Lovely hardworking nursing staff, health care workers and other staff members who looked after my mum in the last days of her life. The room she was in was clean and comfortable. Only criticism is that there needs to be more staff as they were always so busy looking after people. They all deserved a medal.

The care staff at The Lodge Care Home have treated mum with respect and outstanding care. They have not only supported mum while at The Lodge but also family members when mum was in her final stages. I feel that the staff are superb but I also feel that they are grossly understaffed. The only disappointment I need to mention is the lack of an activities manager at the Lodge. I would like to thank the staff for all their hard work and level of commitment.

The staff at the home were excellent, really couldn't ask for more. They have been caring, supportive and empathetic, they are the reason we decided this was the care home for mum. One thing lacking was activities, I felt much of the time the residents were bored and it seemed no effort was made to give them something to do. This is no reflection on the staff, this was due to the fact no one was employed to take a lead on activities.

The staff are so friendly and caring towards residents and all work well as a team. The food is good and everywhere always looks clean and tidy. Mum is very happy here.

My dad was put into your care because my mum had to have an operation and she is his main carer. Dad was very happy and settled in your care and he was always clean and very well fed. This was a very upsetting time for us as a family but our minds were put to rest that Dad was being very well looked after. Thank you.

The one big positive The Lodge Care Home has is the care staff. They have made Mum feel safe and comfortable. They treat her and others with dignity which gives the family comfort. The introduction of entertainment staff has been a real boost. She also loves the nutritional food provided by the catering staff.

Suffer from bullying from care staff, lack of personal care and food very poor. When asking to go back to my room, don't get taken promptly. Overpriced and poor facilities.

Mum has only been at The Lodge Care Home (Killamarsh) since 6/3/23, so this review is based on a short period of time. Before Mum's transfer from the hospital, the manager visited her which was reassuring. Management is approachable at all times. Disappointed at the level of activities but a coordinator has just been appointed so that should improve. Mum has had her hair and nails done. Up to now, I have no major concerns for Mum and am happy to review again in three months. The home always smells clean on every visit.

Helped by a staff member, she came out to see my mam and helped us to get her into The Lodge. Mam was very, very poorly. Since Mam was admitted to The Lodge, Mam has got a bit stronger and is able to be out of bed. Assisted with her day-to-day personal hygiene, showering/toileting etc. Mam enjoys her meals again which is nice to see. She couldn't be cared for any better anywhere.

All the staff are helpful and friendly, the home is clean and the food good and different activities. I am very pleased with The Lodge. My mother now has the care that she needs and deserves, we are so glad that we found The Lodge as I don't think my mother would have got any better looked after anywhere. I would like to take this opportunity to thank all management and staff for everything.

Since the new manager has taken over, the furniture and decorations have been changed. Staffing levels appear to have improved and are more attentive and friendly. Fees are very high and not comparable with other homes, they appear excessive for the level of care that my sister-in-law needs.

My mother-in-law has been a resident for a number of months. On the occasions that I visited, the care home was clean, secure and well-staffed. The staff were always pleasant, helpful and approachable.

The Lodge is a calm and caring place. As a relative, I am included in all aspects of my Mum's care. The team are all very respectful and gentle on the telephone, particularly with my father, who calls daily to see how Mum is. I sometimes find it difficult to get through to care teams on the telephone.

A warm greeting on arrival, helpful staff. Good atmosphere in the home. Usually a cleaner, cleaning somewhere. Help to our loved one, when asked, promptly arrived. Nurses are polite and caring. As good as an experience as we could hope for, in our sad circumstances.

My mum is in respite at the care home. She seems to have settled in and never complains about the care she is given. The staff are always very polite and helpful when needed. Overall, very pleased with the care provided for my mum and I would definitely recommend this care provider to family and friends.