Royal Manor Nursing Home

My mother has been at the Royal Manor since July 2020. I always find her happy and content and she has never complained about anything. She has a nice big room and private bathroom. I bought her a mobile phone and now, with the attention of one of the carers there who I can't name but they know who they are - I get calls on a mobile app so I can see my mother and wish her a good night. Thanks to the particular member of staff and the team!

My dad was moved to the care home from hospital as he was very weak and frail and suffering the end stages of dementia. Everyone at the home made us feel so welcome and the care and compassion for my dad in the last 2 weeks of his life could not have been better. They tried to keep him as comfortable as possible and changed his food to 'easy to swallow' as his swallowing became more difficult. A TV was set up in his room so he could watch the Euro matches even though he was very ill and were present when he finally passed even though my sister arrived just too late. Thanks for everything.

People should be aware this home does not take complex needs, will make family homeless if need feeding peg etc as the new manager does not accept them. The carers use other people's personal things (hygienic) ie razors on different people within the home. Shove food in if need help so they end up with aspiration pneumonia. All around more training for the carers. Would not recommend, only the nurse, she's fantastic.

My mum has been a resident at Royal Manor for the last 20 months. My mum went there for respite, but due to deterioration in Mum's health, she stayed there permanently. My mum settled in well and the staff treat her like family. There is usually always some kind of activity going on which Mum is encouraged to take part in. Mum can be difficult sometimes, but the staff due to experience and knowing Mum are able to diffuse the situation and keep Mum calm.

There have been a wide range of activities for residents at home and outside. All the staff treats the service users as their own family. There are good quality food choices and options for the residents. I would recommend this home for your family.

I am so happy with Royal Manor and I recommend it to so many friends also.

My mum is happy and that is most important to me.

My dad is very settled at Royal Manor. The staff are excellent and nothing is too much trouble for them. I would highly recommend this care home to anyone wanting a warm environment for their family's care.

Very good. Staff very helpful, friendly and attentive to Mum and needs are very well met. There is always somebody on hand to talk to if I have any concerns regarding Mum. She is happy and safe here and has the opportunity to come downstairs and take part in activities, has nails painted, etc. Also is able to have items in her room from home, tv. pictures etc. that make it feel homely.

Thank you very much for looking after my mum so well.

Thank you to the whole team, for making Mum look happy and looked after, it's a wonderful feeling!

Dad came into the home as Covid hit, it isn't close to us but we didn't get a choice. We are very happy with the home and the care that is given to him, the staff know him now and how to deal with him.

We visit our nan every week and she is always happy. The staff are welcoming, friendly and always happy to answer any questions we have. Nan has made friends at Royal Manor. The facilities are up to date. The rooms are bright and clean. We are very happy with the care that Royal Manor provide.

Staff all helpful and friendly as usual, nice atmosphere in the care home.

I visited Mum today. I stayed over an hour and she was chatting all the time. She said she had been moved around a lot (she has been in and out of hospital since January), and when I told her she was staying with you now, she was pleased to be settled. Taking into account her physical frailty, she was really bright. This is a result of the excellent care you are giving her, and I can't praise your Team enough.

My wife spent two weeks of respite care from the 10th of March to the 24th of March at the Royal Manor Nursing Home. It was a positive experience, and she had her own room. It was an important two weeks as she was well looked after, and a medical need was immediately dealt with. I would have no worries about any future respite care as the standards are high and the level of care from staff and managers is excellent.

Thank you to everyone who looked after my husband so well whilst he was in your care. I am so very grateful for everything you did for him.

Since my mam became a resident at Royal Manor Nursing home she has improved in her overall demeanour, when she needs anything or needs anything doing it is done as soon as possible. Her room is kept lovely and clean, the staff and the management are very helpful and go out of their way to make my mam happy, I would recommend this nursing home to anyone.

My Mum was in your care for 6years and loved every minute of it. She was more than happy with the staff and as Mum used to say they all belong to her. She was always clean and well dressed and loved the activities (especially Bingo)Meal times was something special for Mum because she loved her food, there was a different choice every day. I was happy in the knowledge that Mum was getting the best of care.

A Happy environment for residents, especially since refurbishment, has been carried out. Staff are very caring and try to make my mum as happy and comfortable as possible. She is in one of the new rooms which is lovely and bright which is very important as she is "bed bound". Staff are always welcoming when I come to visit and answer any questions or concerns I have about my mum.