Cathedral Care Centre

My father was admitted for respite care. He didn't want to be there at all. He desperately wanted to be back home. He, therefore, didn't make life easy for the staff. The staff were amazing and very soon built a great rapport with my father. He had just made the decision to stay at the care home and not go back home when he was taken ill and sadly passed away in hospital. I can't thank the staff enough for the care and dedication they showed my father. I visited the home after his passing to collect his things and everyone there showed such compassion. I was very happy with the service provided for the whole of my father's stay.

My mother-in-law was admitted to Cathedral Care Centre for rehabilitation after a recent fall and a stay in hospital. From the first point of contact, which was a telephone call with the care home manager, to her admission I cannot speak highly enough of the care she has, and still is receiving. All the staff we have met have been so friendly and caring not just towards my mother-in-law but also towards me and the rest of the family. Any questions we have had have been dealt with quickly and efficiently and nothing has been too much trouble. My mother-in-law has been treated with respect and care at all times.

My dad came to Cathedral Care Centre from hospital and he was in some pain and, being usually very independent, very much out of his comfort zone. The staff took time to reassure him and make him feel as secure as possible in unfamiliar surroundings. Living some distance from Lincoln and unable to visit, I really appreciated that the manager spared time to talk to Dad and then update me by telephone. From day to day, the staff have found little ways to make his stay better - from a pot of "proper" Yorkshire Tea to a bowl of ice cream to cheer him up. These things make a difference.

The staff have looked after Mum well. They are all friendly and helpful.

Since the change of ownership, Cathedral Care has improved dramatically. The whole interior is being refurbished and modernised, and gardens are now pleasant for residents and visitors to sit in. The most striking change is the effective leadership and care provided. As a relative, I am now confident that my parent is being treated with love and respect, and his emotional and physical needs are met. The change from the previous owners is dramatic and improves all the time. Well done and thank you to the staff and management for a fantastic job.

The care and compassion of all the staff are to be admired. The manager and her team are very dedicated and take pride in their job. Nothing is too much trouble, the care home is immaculate, the rooms are tastefully decorated and the personal touches like birthdays are remembered and celebrated. We feel better knowing mum is safe and so well looked after. Thank you Cathedral Care, you do an amazing job.

All the staff at Cathedral Care Centre are excellent, they are helpful and always have time for not only the residents but also family and friends. They are extremely caring and they treat the residents as part of their family, you can see the warmth and love they show the residents. I couldn’t ask for better care for my Mum, they are patient, kind-hearted and attentive. I would highly recommend this care home.

All the needs of my father were met as staff went above and beyond every hour of every day and no amount of thanks will ever say enough. It is a well maintained and cared for place with excellent rooms and facilities. Spacious and homely, I highly recommend Cathedral Care Centre.

I found from my telephone enquiry right through to collecting Mum at the end of her stay, the staff were all very welcoming, friendly, treated Mum with dignity. Couldn't do anything without care and concern. Nothing was any trouble. Food was good, home clean and lovely. Light, tastefully decorated and comfy furniture. Thank you.

Home is so clean, residents looked after so well. Staff are so caring and helpful. So thank you for everything you do.

Thank you for everything you do while looking after my husband.

I would have liked to have the opportunity for a waterproof apron on my father due to his top being wet from dribbling, he could have had sores from this.

Mum has been a resident of Cathedral Nursing Home now for four and a half years. She is well cared for from staff who treat her with dignity and obvious affection. Always clean and checked regularly to see if she needs changing. Her medical needs are met and any changes are reported to me. She enjoys the food on offer which has recently had lots of changes to the menu. Rooms are cleaned daily and I understand decorating and new furniture will start at the end of the month. The staff are caring and engage with the residents. I can access the office to see the manager as her door is generally open.

Staff always greet us with a smile and ask how we are, and the home doesn't appear to use any agency staff as some homes do.

My uncle is very happy here and is made to feel at home by all the fantastic staff. The service they provide is second to none and would highly recommend this nursing home. The facilities they provide are excellent and the activities they provide are enjoyed by everyone.

Mum has been at the Cathedral Nursing home for one year and eight months approx. Over the last 12 months, there has been a noticed improvement with the day to day running of the home, and I feel mums general appearance has improved and she always looks clean and tidy. This I do know is not an easy thing to do. I do understand that the work they do at the home is not easy as I did try to look after mum at her home before personnel care became an issue. The staff are always good to mum and do the best they can for her. After what I have seen in the media and on tv the way some carers have treated residents it does make you worried for your loved ones, but I must say that I do observe how the staff treat the residents and what I have seen, I have no problems with the home and long may it stay that way.

The care provided to my mother in the care home has enabled her to regain her physical health and to safely manage her dementia. Whilst, like many she would prefer to be at home, she acknowledges and accepts that she can’t manage at home and she is doing so well because “the staff are so good to me”. I have witnessed a strong focus on individualised care, respect and dignity with good supervision of both staff and patients. During my visits I have observed real compassion, understanding and care being provided to the residents. I have seen staff engage with and listen to relatives and friends, I have noticed that staff not only know every resident by name, but also every relative and visitor. I have seen the staff confidently and carefully managing individuals in a way that de-escalates and manages challenging behaviours in the least restrictive and calming way.