Grosvenor House Care Home

19 Back Street, East Stockwith, Gainsborough DN21 3DL
Review Us
Top 20 carehome certificate
10 93 Reviews
  • Grosvenor House Care Home, Gainsborough
Grosvenor House Care Home – Where Compassion Meets Excellence

Located in the tranquil village of East Stockwith, rural Lincolnshire, Grosvenor House Care Home has been a trusted name in care since 1985. With 41 thoughtfully designed rooms—38 of which are en suite, including 12 with wet room showers, 10 with direct garden access, and 3 featuring private mini kitchenettes—it provides a safe, comfortable, and homely setting tailored to individual needs.

Grosvenor House welcomes adults with a wide range of care and support needs, delivering personalised, high-quality care with warmth, dignity, and respect. As a family-owned and run home, it takes pride in creating a true sense of family and community. It's experienced and compassionate team has upheld the Gold Standards Framework for End of Life Care for nearly 20 years, demonstrating it's unwavering commitment to excellence.

Grosvenor House is equipped with air conditioning in every room to ensure the best night's sleep, and features luxurious Whitby Spa facilities, beautifully decorated interiors, and expansive gardens perfect for peaceful strolls and outdoor activities.

It also offer a vibrant programme of daily activities, encouraging engagement, wellbeing, and enjoyment. Mealtimes are a highlight, with freshly prepared, home-cooked meals crafted by it's dedicated chef and kitchen team using local ingredients.

To enhance the experience for residents and their loved ones, Grosvenor House has created a welcoming Coffee Hub—open to visiting families, friends, and the wider community. Here, guests can enjoy quality Tunki bean-to-cup coffee in a relaxed, friendly environment.

As a multi award-winning care home, Grosvenor House is more than just a place to live—it's a place to belong, to thrive, and to feel at home.
Show Grosvenor House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Grosvenor Care Homes

Person in charge

  • Denise Green (Nursing Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1985
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (11)

Parking

  • Grosvenor House has a large car park with space top accommodate for 17 vehicles and 2 spaces allocated for mobility.

Grosvenor House Care Home Reviews (93)

10

Grosvenor House Care Home has a Review Score of 10 (9.980) out of 10, based on 33 reviews in the last 2 years.
Over all time Grosvenor House Care Home has 93 reviews.

Overall Experience
  • 86
  • 6
  • 1
  • 0
  • 0
Date Published
  • 93
  • 8
  • 21
  • 33
  • 60
Reviewer Connection to Grosvenor House Care Home
  • 43
  • 19
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 81-93
Review from L R (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into care March 23rd due to deterioration in her condition already attended daycare and respite at the home. Care always very good, the staff are caring and very thoughtful. Mum always enjoyed her stay. Activities very good, taking all clients into account trying to keep them motivated during
these difficult times. Of late the standards have slipped a little but I am sure this will be rectified.
Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you very much for your feedback. We are pleased that you are very satisfied overall. We pride ourselves on providing the highest standards of care. Thank you for raising your concerns and we hope that you are satisfied with the way we have resolved this. We will ensure that we review this with you in due course. A special thank you for choosing to become part of our Grosvenor House family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J J (Niece of Resident) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very impressed with the care home during lockdown. They locked down swiftly setting up the ability to talk to our relatives by Skype or Face Time. They created a Facebook page allowing us to send photos and also see what they were doing. Lots and lots of fun activities. Well done Grosvenor House staff!
Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your kind words! We are pleased you have been happy with our response to the current situation and are pleased with the additional communication methods we have introduced. They have been great!


Thank you for choosing to become part of our Grosvenor House Family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen M (Daughter of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents were at Grosvenor House, and my mother lived there for over a year. My mother wasn’t always the easiest, but the staff were always fantastic and caring towards her. The facilities at Grosvenor were brilliant and my mother's room was the best I’ve seen with a fantastic kitchenette and
private shower. There was also an amazing spa and garden. I feel very lucky that Grosvenor was there for my parents when they needed it, and I could relax knowing how well they were being cared for.
Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your extremely kind words. I know that your mother made many friends during her time at Grosvenor House! We are so pleased that you found our facilities excellent, The Whitby Spa really is second to none! Thank you for choosing to become part of our Grosvenor House family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P W (Father of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home provides excellent care for all its members. Staff are caring and considerate and do their very best to make the residents feel at home. Wonderful staff - I cannot praise them enough. Activities are marvellous, excellent entertainment - a truly brilliant care home.
Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your extremely kind words. It is very much appreciated. We are so pleased you feel the way you do about our home and our team! It’s a pleasure to have you as part of our Grosvenor House Family!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M T (Daughter of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff very caring, professional and understanding, nothing is too much trouble. Love and dignity are shown at all times.
The activities throughout the month are very well throughout and executed they look great and the residents have a lovely time.
Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you so much for your very kind review. We pride ourselves on providing the highest standards of care, support and love. We are so pleased you feel this way. It is a pleasure to have you as part of our Grosvenor House Family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K M (Daughter of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems happy here, so long as she can get outside for a cigarette! Mum worries about her clothing being used by others, but overall is happy with her care. The family are happy that she is safe, well-fed and clean. Thank you all.
Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you so much for your review. We are so pleased your Mum loves our garden facilities just as much as we do!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dirk S (Son of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving my mother from another care home to Grosvenor House was the best move I could have made. Grosvenor is a welcoming, warm, clean and tidy home with carers and other staff who treat residents and visitors with the utmost respect. It's always a pleasure to visit mother and the staff. I would recommend
Grosvenor House to anyone; as they care for everyone's needs.
Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your extremely kind words. We are so pleased that you chose Grosvenor House for your mother and it is our pleasure to be able to care for and keep her safe. We look forward to seeing you again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine P (Daughter of Resident) published on 20 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers do their best; they work hard, especially on who will do what's needed.
The food is prepared fresh every day and will cook what is needed - presentation is spot on.
The home is clean, and my mum's room is tailored to her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V T (Son of Resident) assisted by family/friend published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother transferred from hospital to Grosvenor House on December 12th, leaving only a short time to settle in before Christmas. This would be her first Xmas away from family and we left her, after Christmas morning visit, with heavy hearts. However, she had a wonderful day and has since been happy
and comfortable and often tells us how kind and caring all the staff are to her. We visit at least once per week and find the staff very welcoming to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The end of life care that mum received was exemplary.
When she was in better health, we would have liked for her to be able to take part in a greater variety of activities.
However, the staff were always extremely helpful and pleasant, and we could not have asked for more.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Daughter of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasant visit. Mum was happy, had just had a bath and her hair washed. The staff are always pleasant, friendly. The home has a lovely atmosphere.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chrissie (Sister of Resident) published on 12 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to congratulate all staff at Grovesnor House for the outstanding care they gave to our sister
She was looked after extremely well, we often hear about bad things that happen in some care homes, but very rarely the good.
So we as a family want to thank you all from the bottom of our hearts for
the love and affection that you showed to her.
Cheese on toast at 2 o clock in the morning was no bother to you, anything she wanted was hers.
When she was on end of life care you upped the ante and looked after her family also with endless cups of tea, biscuits and sympathy.
All of the family are extremely grateful that she was in your care and sing your praises to everyone
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean F (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grosvenor House Care Home is a wonderfully run care home. The quality of life for your loved ones are first class. The staff and people who are in charge make things go smoothly, from the cleanliness to care, food and everything else. Everyone in the home always go that 'extra mile' to see that everything
is in order. When I leave my mother ofter a visit, I am pleased to say I know she will be well looked after and safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Grosvenor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.980 for Grosvenor House Care Home is calculated as follows: ( (387 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 394 Ratings = 4.98
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grosvenor House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (22)

Meet the Team (7)

Chris

Chris Bainborough

Job Title: Director/ Nominated Individual Joined: 1986

Firstly, let me say a great big huge ‘Hello’ to you! Having been part of “Team Grosvenor” for 40 years, I want to tell you how things have changed over the years.


We are really excited to be celebrating 40 years of our neighbourhood community, and I would be really interested to find out how you think our services should evolve for the next 40 years.


Please, if any aspect of what you have seen on our website or social media interests you, then get in touch and we really look forward to meeting you at Grosvenor House.”

Denise

Denise Green

Job Title: Registered Manager/ Registered Nurse Joined: 2017

“I have been a Registered Mental Nurse for many years and, as the Registered Manager of Grosvenor House, I can honestly say this is my perfect role.


At the end of each day, I know I have contributed at a high level to the well-being, care and support of not only our clients but also friends, family and the rest of the Grosvenor House team.


I have already been a key part of our road to continuous improvement, and if you think we can improve any aspects, please let me be the first to know.


Hopefully, see you soon.”

Lauren

Lauren Green

Job Title: Wellbeing, Engagement & Communication Joined: 2020

Hello everyone!
I have absolutely loved getting to know our residents and hearing them tell me stories from when they were younger, some of them even involving my own family members!
A lot of you may know me (or my voice) from our much-loved video calls, but haven’t met me in person yet!


My role at Grosvenor House is well-being, Engagement and Communication. This means that my focus is to help bridge the gap between us and you with the use of our video calls and social media pages and to work closely with our residents and our team to create impactful opportunities to promote their well-being.


I am looking forward to meeting you all properly when the opportunity arises and getting to know you all!
We are currently working on some exciting things at Grosvenor House, so keep your eyes peeled on our social media page to see what we are up to!


If you have any suggestions on how we can engage or communicate with you more, or if you have any feedback in general, I would love to hear it! Please do not hesitate to contact me.

Donna

Donna Weatherell

Job Title: Office Administrator Joined: 2020

Hello! Coming to be part of The Grosvenor House Family was a huge challenge for me, after being a childminder for 17 years!


I am in the offices at Grosvenor House and it is normally me you will be talking to when you call our home!


It has been amazing to meet so many lovely families since I have been here and I am looking forward to meeting more!


If there is anything you would like to know or discuss, please do not hesitate to contact us and we will be more than happy to assist you

Mike

Mike Masri

Job Title: Head Chef Joined: 2022

Mike has been a valued member of the Grosvenor House Care Home team since 2022. With a deep passion for creating nutritious, home-cooked meals.


He brings both heart and expertise to every dish he prepares.


Mike is dedicated to using fresh, locally sourced ingredients, working closely with trusted butchers and fishmongers to ensure the highest quality in the meals he prepares.


His menus are a delightful balance of comforting traditional favourites and exciting new flavours, thoughtfully tailored to suit the tastes and dietary needs of everyone we support.


Mike also enjoys designing seasonal menus that celebrate the best of each time of year, and he brings a touch of creativity and flair to every plate. One of the highlights for many families is his popular fine dining evenings, where residents and their loved ones can enjoy a special restaurant-style experience within the home.


With extensive culinary experience, advanced cooking qualifications, and a genuine love for what he does, Mike plays a key role in making daily life at Grosvenor House both nourishing and enjoyable.

Jamie

Jamie Denman

Job Title: Clinical Lead Joined: 2021

Jamie has been part of the Grosvenor House Care Home team since 2021 and brings a lifetime of experience in the health and social care sector. As our Clinical Lead, she plays a vital role in ensuring that every person receives the highest standard of care, delivered with compassion, dignity, and respect.


With a career dedicated to helping others, Jamie is deeply passionate about making a difference—she finds joy in bringing smiles to people’s faces and creating meaningful connections with residents and their families. Her calm, caring presence and clinical expertise make her a trusted leader and a much-loved member of our team.


Outside of work, Jamie embraces the spirit of adventure. She loves travelling around Europe in her campervan, exploring new places, kayaking on peaceful waters, and, most proudly, spending time as a devoted grandma.


Jamie’s commitment to both her professional role and personal passions brings a wonderful balance to our home, and we’re lucky to have her guiding our care with such warmth and dedication.

Cheq

Cheq Swash

Job Title: Care worker Joined: 2018

Hi! I have been part of the Grosvenor House Family since 2018. And it has become just that, my extended family. To me, care is not a job for just a wage, it is a career that you have to feel in your heart and you do it for the love and passion you feel for looking after someone.


Seeing our residents smile, laugh and have fun fills me with the best feeling and I know that I have done my job. Even if that means dressing up as a unicorn or the Easter Bunny!


This is the job I was made to do!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grosvenor House Care Home to verify any information. View our terms and conditions. Grosvenor House Care Home has an Enhanced Service - more info.