
The facilities at Grosvenor were brilliantKaren M(Daughter of Resident/Service User)



The facilities at Grosvenor were brilliantKaren M(Daughter of Resident/Service User)



Grosvenor House Care Home – A Place to Truly Feel at Home
Grosvenor House Care Home offers more than just care - it provides a warm, vibrant community where individuals feel valued, comfortable, and truly at home.
As a family-owned and run home, its ethos is built on compassion, dignity, and genuine human connection. The experienced team delivers personalised care tailored to each person’s needs, preferences, and life story.
Life at Grosvenor House...
Care Provided by Grosvenor House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Grosvenor House Care Home for full pricing details and T&Cs.
Contact Grosvenor House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Grosvenor Care Homes
- Private Owned
Person in charge
- Denise Green(Nursing Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1985
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (11)
Visiting
- open door policy
Parking
- Grosvenor House has a large car park with space top accommodate for 17 vehicles and 2 spaces allocated for mobility.
Grosvenor House Care Home Reviews (101)
Grosvenor House Care Home has a Review Score of 10 (10.000) out of 10, based on 34 reviews in the last 2 years.
Over all time Grosvenor House Care Home has 101 reviews.
The care given to Auntie during her stay at Grosvenor House was outstanding. The staff were always kind, patient and compassionate, and their dedication to the well-being of all their residents is second to none, with a general willingness to go that extra mile. An exceptional support network is extended to family members too and they are always warmly welcomed, informed, and consulted. Throughout the Covid pandemic and the subsequent restrictions, staff have worked tirelessly to maintain as much family contact, as possible whilst ensuring the safety of all concerned. I am so grateful that Auntie was able to spend her final months in the care of the Grosvenor House 'family' and I cannot thank them enough for all they did for her. Five-star treatment indeed.
Thank you for such heartfelt words. It has been our pleasure to welcome you and your family into our Grosvenor House Family. We are extremely pleased that you have been happy with our approach to the pandemic as we understood the importance of maintaining those special moments with families. We all hope you are well and please do keep in touch!
I cannot praise Grosvenor care home enough for everything they have done during this horrendous pandemic. My dad has been cared for in this past month very well, he had to self isolate, which was hard for him, but he is now getting back to his usual self with help from everyone there. I cannot praise the staff enough, they deserve medals. I can fully recommend the home to anyone that asked without any doubt.
Thank you so much for such lovely words. The pandemic has made it extremely difficult for everyone but we are so pleased you have been happy with our approach. We strive to provide the highest levels of care and support for everyone at all times. It is a pleasure to have you and your family as part of our Grosvenor House Family.
The care given to Mum went above and beyond at Grosvenor. Every member of staff knew Mum and knew me. It truly felt as though we were among a very caring, yet extremely professional family group. If and when I need the same care, my dearest wish is that Grosvenor House Care Home will be exactly as it is now and they will allow me the privilege of bringing one of their residents, genuinely cared for and loved.
Our Grosvenor House Family is an extremely special one and it has truly been our pleasure to have you and your family as part of that. Thank you for such incredibly kind words.
My mum moved into Grosvenor during the first lockdown, which was difficult as a family. We were unable to meet the staff and even see mum's room. Both mum and us were supported through this with video calls and nothing being too much trouble. Even during lockdown, we were made to feel part of everything. My mum thrives in this environment coming on in leaps and bounds. I can't thank the home and staff team enough. Knowing mum is settled, happy and safe is the best feeling, knowing we made the right decision for mum.
Thank you so much for your extremely kind words. It has been our absolute pleasure to welcome your family into our Grosvenor House Family.
Mum settled in really well and the staff here have been simply amazing. They have made every effort to ensure we remained in contact with her as much as possible through the various stages of lockdown. Window visits, video calls and even outside meets. Nothing has been too much trouble. They have supported us through some tough times, really helping us come to terms with mum's illness as it has developed. We can’t wait for the day that Covid is gone and we can finally get to enjoy seeing Mum in her new home for real. Thanks for everything. And keep up the amazing work.
Thank you for such lovely words. We have faced many challenges together but we are looking forward to creating so many memories with you as part of our Grosvenor House Family.
I miss Auntie so much and it saddens me we couldn't visit as we would have done outside of Covid. I know it's a particularly difficult time for you right now but I hope you all stay safe and well. Thanks again.
Thank you for your lovely words. The pleasure has always been ours in providing care for your Great Aunt. You will always be part of our Grosvenor House Family.
We and the family continue to be more than satisfied with the care provided. During this lockdown, we feel the staff have gone above and beyond to keep Mum safe and happy.
We are extremely pleased that you continue to be more than satisfied with the care that we provide here at Grosvenor House. We pride ourselves on always delivering the highest standards of care. Thank you very much for your kind words. Also a very special thank you for choosing to become part of our Grosvenor House Family.
Under the present circumstances, I believe the care given is outstanding. Everyone is well, which is wonderful, and we are grateful for all the hard work, and I personally appreciate and would like to thank the lady who is doing Mum's washing.
Thank you for your very kind words. We are pleased that you are satisfied with the care that we provide. We pride ourselves on providing the highest standards of care every single day. A special thank you for choosing to become part of our Grosvenor House Family.
Mum went into care March 23rd due to deterioration in her condition already attended daycare and respite at the home. Care always very good, the staff are caring and very thoughtful. Mum always enjoyed her stay. Activities very good, taking all clients into account trying to keep them motivated during these difficult times. Of late the standards have slipped a little but I am sure this will be rectified.
Thank you very much for your feedback. We are pleased that you are very satisfied overall. We pride ourselves on providing the highest standards of care. Thank you for raising your concerns and we hope that you are satisfied with the way we have resolved this. We will ensure that we review this with you in due course. A special thank you for choosing to become part of our Grosvenor House family.
Very impressed with the care home during lockdown. They locked down swiftly setting up the ability to talk to our relatives by Skype or Face Time. They created a Facebook page allowing us to send photos and also see what they were doing. Lots and lots of fun activities. Well done Grosvenor House staff!
Thank you for your kind words! We are pleased you have been happy with our response to the current situation and are pleased with the additional communication methods we have introduced. They have been great!
Thank you for choosing to become part of our Grosvenor House Family.
Both my parents were at Grosvenor House, and my mother lived there for over a year. My mother wasn’t always the easiest, but the staff were always fantastic and caring towards her. The facilities at Grosvenor were brilliant and my mother's room was the best I’ve seen with a fantastic kitchenette and private shower. There was also an amazing spa and garden. I feel very lucky that Grosvenor was there for my parents when they needed it, and I could relax knowing how well they were being cared for.
Thank you for your extremely kind words. I know that your mother made many friends during her time at Grosvenor House! We are so pleased that you found our facilities excellent, The Whitby Spa really is second to none! Thank you for choosing to become part of our Grosvenor House family.
This care home provides excellent care for all its members. Staff are caring and considerate and do their very best to make the residents feel at home. Wonderful staff - I cannot praise them enough. Activities are marvellous, excellent entertainment - a truly brilliant care home.
Thank you for your extremely kind words. It is very much appreciated. We are so pleased you feel the way you do about our home and our team! It’s a pleasure to have you as part of our Grosvenor House Family!
The activities throughout the month are very well throughout and executed they look great and the residents have a lovely time.
Thank you so much for your very kind review. We pride ourselves on providing the highest standards of care, support and love. We are so pleased you feel this way. It is a pleasure to have you as part of our Grosvenor House Family.
Mum seems happy here, so long as she can get outside for a cigarette! Mum worries about her clothing being used by others, but overall is happy with her care. The family are happy that she is safe, well-fed and clean. Thank you all.
Thank you so much for your review. We are so pleased your Mum loves our garden facilities just as much as we do!
Moving my mother from another care home to Grosvenor House was the best move I could have made. Grosvenor is a welcoming, warm, clean and tidy home with carers and other staff who treat residents and visitors with the utmost respect. It's always a pleasure to visit mother and the staff. I would recommend Grosvenor House to anyone; as they care for everyone's needs.
Thank you for your extremely kind words. We are so pleased that you chose Grosvenor House for your mother and it is our pleasure to be able to care for and keep her safe. We look forward to seeing you again.
The food is prepared fresh every day and will cook what is needed - presentation is spot on.
The home is clean, and my mum's room is tailored to her.
My mother transferred from hospital to Grosvenor House on December 12th, leaving only a short time to settle in before Christmas. This would be her first Xmas away from family and we left her, after Christmas morning visit, with heavy hearts. However, she had a wonderful day and has since been happy and comfortable and often tells us how kind and caring all the staff are to her. We visit at least once per week and find the staff very welcoming to us.
When she was in better health, we would have liked for her to be able to take part in a greater variety of activities.
However, the staff were always extremely helpful and pleasant, and we could not have asked for more.
A pleasant visit. Mum was happy, had just had a bath and her hair washed. The staff are always pleasant, friendly. The home has a lovely atmosphere.
She was looked after extremely well, we often hear about bad things that happen in some care homes, but very rarely the good.
So we as a family want to thank you all from the bottom of our hearts for the love and affection that you showed to her.
Cheese on toast at 2 o clock in the morning was no bother to you, anything she wanted was hers.
When she was on end of life care you upped the ante and looked after her family also with endless cups of tea, biscuits and sympathy.
All of the family are extremely grateful that she was in your care and sing your praises to everyone
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 November 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 27 Apr 2026
Celebrating Our Co-Production Award Win! We are incredibly proud to share that Grosvenor House has been recognised at this year’s Lincolnshire Care Awards, where we were honored to win the...
- 27 Apr 2026
Village walks and fresh air! During a recent walk around the village, we took the opportunity to stop by the local war memorial. It’s a place that means a lot...
- 27 Apr 2026
Disco Day at Grosvenor House! There were plenty of smiles and disco dancing at Grosvenor House as we enjoyed a fun-filled Disco Day together. With glow sticks, UV lights, and...
There are no upcoming events for Grosvenor House Care Home.
Awards / Recognitions (24)
- 26 Mar 2026Recipient: Grosvenor House Care Home
- 30 Jan 2026Recipient: Grosvenor House Care Home
- 31 Jan 2025Recipient: Grosvenor House Care Home
Meet the Team (10)

Firstly, let me say a great big huge ‘Hello’ to you! Having been part of “Team Grosvenor” for 40 years, I want to tell you how things have changed over the years.
We are really excited to be celebrating 40 years of our neighbourhood community, and I would be really interested to find out how you think our services should evolve for the next 40 years.
Please, if any aspect of what you have seen on our website or social media interests you, then get in touch and we really look forward to meeting you at Grosvenor House.”

“I have been a Registered Mental Nurse for many years and, as the Registered Manager of Grosvenor House, I can honestly say this is my perfect role.
At the end of each day, I know I have contributed at a high level to the well-being, care and support of not only our clients but also friends, family and the rest of the Grosvenor House team.
I have already been a key part of our road to continuous improvement, and if you think we can improve any aspects, please let me be the first to know.
Hopefully, see you soon.”

I have absolutely loved getting to know our residents and hearing them tell me stories from when they were younger, some of them even involving my own family members!
A lot of you may know me (or my voice) from our much-loved video calls, but haven’t met me in person yet!
My role at Grosvenor House is well-being, Engagement and Communication. This means that my focus is to help bridge the gap between us and you with the use of our video calls and social media pages and to work closely with our residents and our team to create impactful opportunities to promote their well-being.
I am looking forward to meeting you all properly when the opportunity arises and getting to know you all!We are currently working on some exciting things at Grosvenor House, so keep your eyes peeled on our social media page to see what we are up to!
If you have any suggestions on how we can engage or communicate with you more, or if you have any feedback in general, I would love to hear it! Please do not hesitate to contact me.

Hello! Coming to be part of The Grosvenor House Family was a huge challenge for me, after being a childminder for 17 years!
I am in the offices at Grosvenor House and it is normally me you will be talking to when you call our home!
It has been amazing to meet so many lovely families since I have been here and I am looking forward to meeting more!
If there is anything you would like to know or discuss, please do not hesitate to contact us and we will be more than happy to assist you

Mike has been a valued member of the Grosvenor House Care Home team since 2022. With a deep passion for creating nutritious, home-cooked meals.
He brings both heart and expertise to every dish he prepares.
Mike is dedicated to using fresh, locally sourced ingredients, working closely with trusted butchers and fishmongers to ensure the highest quality in the meals he prepares.
His menus are a delightful balance of comforting traditional favourites and exciting new flavours, thoughtfully tailored to suit the tastes and dietary needs of everyone we support.
Mike also enjoys designing seasonal menus that celebrate the best of each time of year, and he brings a touch of creativity and flair to every plate. One of the highlights for many families is his popular fine dining evenings, where residents and their loved ones can enjoy a special restaurant-style experience within the home.
With extensive culinary experience, advanced cooking qualifications, and a genuine love for what he does, Mike plays a key role in making daily life at Grosvenor House both nourishing and enjoyable.

Jamie has been part of the Grosvenor House Care Home team since 2021 and brings a lifetime of experience in the health and social care sector. As our Clinical Lead, she plays a vital role in ensuring that every person receives the highest standard of care, delivered with compassion, dignity, and respect.
With a career dedicated to helping others, Jamie is deeply passionate about making a difference—she finds joy in bringing smiles to people’s faces and creating meaningful connections with residents and their families. Her calm, caring presence and clinical expertise make her a trusted leader and a much-loved member of our team.
Outside of work, Jamie embraces the spirit of adventure. She loves travelling around Europe in her campervan, exploring new places, kayaking on peaceful waters, and, most proudly, spending time as a devoted grandma.
Jamie’s commitment to both her professional role and personal passions brings a wonderful balance to our home, and we’re lucky to have her guiding our care with such warmth and dedication.

Hi, I’m Megan. I’ve been working at Grosvenor House since 2021, when I first joined the team supporting people with video calling during the Covid pandemic. It was such a rewarding experience helping residents stay connected with their loved ones during a difficult time, and it inspired me to progress further in care.
Since then, I’ve become a Care Assistant and achieved my Level 3 in Health and Social Care. I’m really keen to keep learning, developing my skills, and expanding my knowledge so I can provide the best possible support to the people we care for.
I absolutely love my role and take pride in making a difference every day. Making people smile is the best part of my job — whether that’s through a chat, a laugh, or singing and dancing along to some country music together!

Hi, I’m Joyce. I’ve been part of the Grosvenor House family for 25 years, working as a Senior Carer, where I help make sure everything runs smoothly within the home. A big part of my role is getting to know everyone, their routines, preferences, and life stories, so we can deliver person-centred care that is tailored just right for each individual.
Over the years, I’ve really enjoyed building relationships with so many wonderful residents, families, and colleagues, which is what makes Grosvenor House feel like one big family to me. I love being part of a dedicated team and take pride in supporting both staff and residents to ensure the best possible care and environment for everyone.
Outside of work, I love travelling and exploring new places whenever I can, as well as spending quality time with my family.

Hi, I’m Chris. I’m a Registered Nurse and have been part of the Grosvenor House team for 25 years. I’m proud to be part of such a caring and dedicated team, and I love supporting our residents to ensure they receive the highest standard of care every day.
Being in this role has allowed me to build strong relationships with residents, families, and colleagues over the years, which makes my job incredibly rewarding. My favourite part of our home is the garden, especially in the summer when we have a BBQ, and everyone can enjoy the sunshine together.
Outside of work, I have a real love for the 1940s era, especially the music and dancing, and I’m also a big animal lover.

Hello, I’m Mel. I joined Grosvenor House 25 years ago at just 17 years old as a Care Assistant, and over the years, I’ve progressed into my role as an Enhanced Night Care Assistant. It’s been such a rewarding journey, and I’m proud to have spent so many years growing with the team.
For me, Grosvenor House is more than just a workplace; it’s part of a wider family, and I genuinely love what I do and the people I work with. Being able to support residents through the night and make sure they feel safe, comfortable, and cared for means a lot to me.
When I’m not at work, I love spending quality time with my family and enjoy flower arranging, which I find really relaxing and creative.
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