Grosvenor House Care Home

19 Back Street, East Stockwith, Gainsborough DN21 3DL
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Top 20 carehome certificate
10 93 Reviews
  • Grosvenor House Care Home, Gainsborough
Grosvenor House Care Home – Where Compassion Meets Excellence

Located in the tranquil village of East Stockwith, rural Lincolnshire, Grosvenor House Care Home has been a trusted name in care since 1985. With 41 thoughtfully designed rooms—38 of which are en suite, including 12 with wet room showers, 10 with direct garden access, and 3 featuring private mini kitchenettes—it provides a safe, comfortable, and homely setting tailored to individual needs.

Grosvenor House welcomes adults with a wide range of care and support needs, delivering personalised, high-quality care with warmth, dignity, and respect. As a family-owned and run home, it takes pride in creating a true sense of family and community. It's experienced and compassionate team has upheld the Gold Standards Framework for End of Life Care for nearly 20 years, demonstrating it's unwavering commitment to excellence.

Grosvenor House is equipped with air conditioning in every room to ensure the best night's sleep, and features luxurious Whitby Spa facilities, beautifully decorated interiors, and expansive gardens perfect for peaceful strolls and outdoor activities.

It also offer a vibrant programme of daily activities, encouraging engagement, wellbeing, and enjoyment. Mealtimes are a highlight, with freshly prepared, home-cooked meals crafted by it's dedicated chef and kitchen team using local ingredients.

To enhance the experience for residents and their loved ones, Grosvenor House has created a welcoming Coffee Hub—open to visiting families, friends, and the wider community. Here, guests can enjoy quality Tunki bean-to-cup coffee in a relaxed, friendly environment.

As a multi award-winning care home, Grosvenor House is more than just a place to live—it's a place to belong, to thrive, and to feel at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Grosvenor Care Homes

Person in charge

  • Denise Green (Nursing Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1985
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (11)

Parking

  • Grosvenor House has a large car park with space top accommodate for 17 vehicles and 2 spaces allocated for mobility.

Grosvenor House Care Home Reviews (93)

10

Grosvenor House Care Home has a Review Score of 10 (9.980) out of 10, based on 33 reviews in the last 2 years.
Over all time Grosvenor House Care Home has 93 reviews.

Overall Experience
  • 86
  • 6
  • 1
  • 0
  • 0
Date Published
  • 93
  • 8
  • 21
  • 33
  • 60
Reviewer Connection to Grosvenor House Care Home
  • 43
  • 19
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 41-60
Review from A C (Daughter of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Grosvenor House Care Home now for over eight months and she is very happy and ultimately safe and secure which is a huge comfort for me and my family. The food is amazing, activities are plentiful and leading up to Christmas, quite wonderful with all the different visitors from
singers through to reindeer! The staff are always cheerful and helpful and nothing is too much trouble. Thank you to you all.
Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you for your review of our home! We pride ourselves on high-quality, freshly homemade meals and we are so pleased that you have been able to share some good food with us! Christmas is magical at Grosvenor House and sharing it with all our families just makes the experience even better! Thank you for choosing to join our Grosvenor House Family.

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Review from H S (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been here for seven weeks and is really happy. The staff are amazing and really care about my father. Nothing is too much trouble for the staff, they have wheeled my father to the local pub to meet me there (I'm unable to push a wheelchair) and they have bought him cough sweets and beer
at his request. All the staff joined a secret Santa so every resident got a present. The home is beautifully decorated and is very much a home, not an institution. Staff keep me informed of how my father is doing and what activities he's joined in (I'm not yet aware of all activities that take place - hence the good). All care homes should be like this.
Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you so much for your kind words! We are so pleased that your father has settled and is happy with everything at Grosvenor House. He certainly puts a smile on our faces, especially when he sings his heart out at Christmas time! Thank you for choosing to become part of our Grosvenor House Family!

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Review from Clare B (Daughter of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is really nice, the staff are so kind. It is very clean, we feel Mum is very safe. We do not have any concerns.
Reply from Lauren Green, Well-being, engagement and communication at Grosvenor House Care Home

Thank you for your lovely feedback! We pride ourselves on keeping the highest standards of cleanliness and we are pleased you find it that way! Thank you for choosing to join our Grosvenor House family!

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Review from Jennifer B (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I know my father is so well cared for at Grosvenor House Care Home. Staff are attentive and take the time to interact with my father whenever passing. I know he is happy and secure. We couldn't ask for more as a family. Thank you.
Reply from Lauren Green, Wellbeing, Engagement and Communication. at Grosvenor House Care Home

Thank you for your feedback! We all love a sing and dance with your dad, he certainly has some good moves! Thank you for choosing to become part of our Grosvenor House Family!

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Review from Janice G (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grosvenor House staff have worked well to try to settle my dad when his behaviours have been "testing". Very good care of him and his catheter.
Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you for your feedback! We love to sit and listen to your dad tell us his stories about his football playing days! Thank you for choosing to become part of our Grosvenor House family!

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Review from Neil S (Son of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly atmosphere, excellent food and drink, great location, well equipped and very clean and hygienic.
Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your lovely feedback! We pride ourselves on providing fresh, homemade food each and every day! I know your mum certainly loves a good ice cream sundae! Thank you for choosing to become part of our Grosvenor House Family.

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Review from A K (Son of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother is very happy with her care and treatment at Grosvenor House. There are always activities taking place to keep the residents entertained. The staff are welcoming and professional. Family events at the home are a regular occurrence and well organised.
Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your feedback! We love any excuse for a party at Grosvenor House, so family days in the garden are one of our favourite things to do!

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Review from Monique M (Daughter of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's been at Grosvenor House a year and a half now. I can't thank them enough, the care she gets is amazing. The home is lovely, the staff are happy and helpful. More than we could ask for. We are so grateful.
Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your feedback! We are so pleased that you are happy with our team! We are very lucky to have our Grosvenor House Team full of award winning staff! Thank you for choosing to become part of our Grosvenor House Family.

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Review from Lorna T (Daughter-in-law of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grosvenor House provides a friendly, stimulating, safe and caring environment for the residents. There is a lively atmosphere created by the bright and varied decor and the energy of the staff. The garden space is wonderful. The chickens and goats provide amusement for residents and visitors.
Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your lovely feedback! We are so pleased that you love our garden space just as much as we do. The perfect setting for all our BBQs and parties!

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Review from Louise W (Daughter of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum loves her room with a door out into the garden. She needs a fair bit of care and the staff are so patient and kind to her. She has her own furniture and pictures on the wall. Any medical treatment she needs is arranged fast and dutifully carried out. I am most pleased with the care she is receiving
here.
Reply from Lauren Green, Wellbeing, Communication & Engagement at Grosvenor House Care Home

Thank you for your kind feedback! We are so pleased your mum loves her bedroom with access directly into the garden. I know she loves to sit and watch the chickens and goats misbehave in our garden! Thank you for choosing to become part of our Grosvenor House Family.

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Review from R S (Granddaughter of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my grandad received at Grosvenor House Care Home has been outstanding. He was a resident for 14 months, he was treated with the utmost respect and dignity. His care needs were always put first and the activities that were provided for the residents were engaging and fun.
Grosvenor House provided
end-of-life care to grandad which was exceptional. They cared for him holistically and supported all family members during this difficult time. The family were able to visit and spend time with him and the staff supported us. The staff were professional and very kind. We will miss everyone at the home. I cannot praise Grosvenor House enough they have been exemplary.
Reply from Lauren Green, Wellbeing, engagement & communication at Grosvenor House Care Home

Thank you for such kind words! It was our absolute pleasure to support your grandad during his time with us here at Grosvenor House. His witty personality and one liners certainly brightened up our day, every single day. We hope to see you all again very soon at our family days. Thank you for choosing to become part of our Grosvenor House family.

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Review from G H (Son of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care my dad is receiving at Grosvenor House. Despite challenging behaviour at times he is always treated with dignity and respect. During the difficult times with Covid, communication has been excellent and as a family, we have always been included with any decisions. Thank
you.
Reply from Lauren Green, Wellbeing, Communication and Engagement at Grosvenor House Care Home

Thank you for your feedback! It is an absolute pleasure to have you all as part of our Grosvenor House family, your dad certainly brings us laughter every day!

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Review from Margaret C (Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always enjoy my food here, especially when we have a party buffet. I have made great friends since coming to live here and I am very happy here.
Reply from Lauren Green, Wellbeing, Communication & Engagement at Grosvenor House Care Home

Thank you for taking the time to leave us your review. We are so pleased that you chose to join our Grosvenor House Family!

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Review from Kim B (Daughter of Resident) published on 21 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given at the home is excellent. The staff are all very kind and considerate. They do their best to meet each individual's needs. Sometimes messages do not always get passed on, especially when they are busy, but that is my only criticism. The care overall is very good.
Reply from Lauren Green, Wellbeing, Communication & Engagement at Grosvenor House Care Home

Thank you for your feedback. One of our core values is the delivery of person centred care, and we are so happy that you have found the care excellent. We are very sorry that you have found that messages have not been passed on in the past. We hope that this has now been resolved, as we have introduced a day and night communication book to ensure that messages reach the relevant people.

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Review from Paul F (Son of Resident) published on 21 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the facilities to be excellent and everything clean and well organised and very pleasant. The staff are extremely kind, caring and efficient. It really is a lovely place.
Reply from Lauren Green, Wellbeing, Communication & Engagement at Grosvenor House Care Home

Thank you for such lovely feedback! We are so pleased you have found our facilities to be excellent, we take great pride in constantly improving our facilities and what we can offer. Thank you for choosing to be part of our Grosvenor House Family.

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Review from P B (Brother of Resident) published on 4 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My youngest brother is a resident at Grosvenor House Care Home. He needs a considerable amount of care due to liver disease. Unfortunately, his condition is not curable. He had been living with my elderly mother but his deteriorating condition meant that she couldn’t cope. This was causing untold stress
within the family.
We managed to secure a place at Grosvenor and without doubt, this was the best thing that we could have done for him.
Grosvenor is warm, nicely decorated and furnished and has every facility my brother needs.
He is a relatively young man at 50 but the way in which the wonderful staff have helped him settle in and integrate with fellow residents is humbling. The nursing care he receives is exceptional, delivered by skilled and professional staff who meet his every need.
We are particularly impressed with Covid measures which strike the right balance keeping everybody safe and keeping in touch.
The improvements to my brother's life is immeasurable.
Reply from Lauren Green, Wellbeing, engagement and communication at Grosvenor House Care Home

Thank you so much for such great feedback! We take such pride in creating a home that boasts fantastic facilities and a warm environment. We are humbled that your brother and your family have chosen to become part of our Grosvenor House family.

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Review from D H (Brother-in-law of Resident) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law always seems very happy and content when we visit and the staff are very helpful.
Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your review! We are so pleased that you find our staff helpful, we are extremely proud of our team here at Grosvenor House. It is a pleasure to see your sister-in-law so happy, especially when she is enjoying the animals!

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Review from V H (Sister of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always helpful, polite and welcoming.
Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your feedback. We are pleased you find our staff polite and welcoming. We are extremely proud of our Grosvenor House team. It is a pleasure to have you and your sister as part of our Grosvenor House family.

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Review from K P (Daughter of Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff. Very helpful. Nothing was too much trouble. Very kind towards our mum. Couldn't wish for a better place or staff to take care of our lovely mother. Thanks for all your staff's kindness today on our visit.
Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

What lovely feedback, thank you so much! Your mum has the most infectious laugh and it makes everyone’s day!

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Review from J K (Daughter-in-law of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care mum-in-law is receiving. She seems well looked after and when asked says she is happy here.
Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your feedback! Your mother-in-law always has a smile on her face, especially when she is dancing and doing the twist! It is a pleasure to have you as part of our Grosvenor House Family.

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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Grosvenor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.980 for Grosvenor House Care Home is calculated as follows: ( (387 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 394 Ratings = 4.98
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grosvenor House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (7)

Chris

Chris Bainborough

Job Title: Director/ Nominated Individual Joined: 1986

Firstly, let me say a great big huge ‘Hello’ to you! Having been part of “Team Grosvenor” for 40 years, I want to tell you how things have changed over the years.


We are really excited to be celebrating 40 years of our neighbourhood community, and I would be really interested to find out how you think our services should evolve for the next 40 years.


Please, if any aspect of what you have seen on our website or social media interests you, then get in touch and we really look forward to meeting you at Grosvenor House.”

Denise

Denise Green

Job Title: Registered Manager/ Registered Nurse Joined: 2017

“I have been a Registered Mental Nurse for many years and, as the Registered Manager of Grosvenor House, I can honestly say this is my perfect role.


At the end of each day, I know I have contributed at a high level to the well-being, care and support of not only our clients but also friends, family and the rest of the Grosvenor House team.


I have already been a key part of our road to continuous improvement, and if you think we can improve any aspects, please let me be the first to know.


Hopefully, see you soon.”

Lauren

Lauren Green

Job Title: Wellbeing, Engagement & Communication Joined: 2020

Hello everyone!
I have absolutely loved getting to know our residents and hearing them tell me stories from when they were younger, some of them even involving my own family members!
A lot of you may know me (or my voice) from our much-loved video calls, but haven’t met me in person yet!


My role at Grosvenor House is well-being, Engagement and Communication. This means that my focus is to help bridge the gap between us and you with the use of our video calls and social media pages and to work closely with our residents and our team to create impactful opportunities to promote their well-being.


I am looking forward to meeting you all properly when the opportunity arises and getting to know you all!
We are currently working on some exciting things at Grosvenor House, so keep your eyes peeled on our social media page to see what we are up to!


If you have any suggestions on how we can engage or communicate with you more, or if you have any feedback in general, I would love to hear it! Please do not hesitate to contact me.

Donna

Donna Weatherell

Job Title: Office Administrator Joined: 2020

Hello! Coming to be part of The Grosvenor House Family was a huge challenge for me, after being a childminder for 17 years!


I am in the offices at Grosvenor House and it is normally me you will be talking to when you call our home!


It has been amazing to meet so many lovely families since I have been here and I am looking forward to meeting more!


If there is anything you would like to know or discuss, please do not hesitate to contact us and we will be more than happy to assist you

Mike

Mike Masri

Job Title: Head Chef Joined: 2022

Mike has been a valued member of the Grosvenor House Care Home team since 2022. With a deep passion for creating nutritious, home-cooked meals.


He brings both heart and expertise to every dish he prepares.


Mike is dedicated to using fresh, locally sourced ingredients, working closely with trusted butchers and fishmongers to ensure the highest quality in the meals he prepares.


His menus are a delightful balance of comforting traditional favourites and exciting new flavours, thoughtfully tailored to suit the tastes and dietary needs of everyone we support.


Mike also enjoys designing seasonal menus that celebrate the best of each time of year, and he brings a touch of creativity and flair to every plate. One of the highlights for many families is his popular fine dining evenings, where residents and their loved ones can enjoy a special restaurant-style experience within the home.


With extensive culinary experience, advanced cooking qualifications, and a genuine love for what he does, Mike plays a key role in making daily life at Grosvenor House both nourishing and enjoyable.

Jamie

Jamie Denman

Job Title: Clinical Lead Joined: 2021

Jamie has been part of the Grosvenor House Care Home team since 2021 and brings a lifetime of experience in the health and social care sector. As our Clinical Lead, she plays a vital role in ensuring that every person receives the highest standard of care, delivered with compassion, dignity, and respect.


With a career dedicated to helping others, Jamie is deeply passionate about making a difference—she finds joy in bringing smiles to people’s faces and creating meaningful connections with residents and their families. Her calm, caring presence and clinical expertise make her a trusted leader and a much-loved member of our team.


Outside of work, Jamie embraces the spirit of adventure. She loves travelling around Europe in her campervan, exploring new places, kayaking on peaceful waters, and, most proudly, spending time as a devoted grandma.


Jamie’s commitment to both her professional role and personal passions brings a wonderful balance to our home, and we’re lucky to have her guiding our care with such warmth and dedication.

Cheq

Cheq Swash

Job Title: Care worker Joined: 2018

Hi! I have been part of the Grosvenor House Family since 2018. And it has become just that, my extended family. To me, care is not a job for just a wage, it is a career that you have to feel in your heart and you do it for the love and passion you feel for looking after someone.


Seeing our residents smile, laugh and have fun fills me with the best feeling and I know that I have done my job. Even if that means dressing up as a unicorn or the Easter Bunny!


This is the job I was made to do!

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