Grosvenor House Care Home

19 Back Street, East Stockwith, Gainsborough DN21 3DL
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Top 20 carehome certificate
10 93 Reviews
  • Grosvenor House Care Home, Gainsborough
Grosvenor House Care Home – Where Compassion Meets Excellence

Located in the tranquil village of East Stockwith, rural Lincolnshire, Grosvenor House Care Home has been a trusted name in care since 1985. With 41 thoughtfully designed rooms—38 of which are en suite, including 12 with wet room showers, 10 with direct garden access, and 3 featuring private mini kitchenettes—it provides a safe, comfortable, and homely setting tailored to individual needs.

Grosvenor House welcomes adults with a wide range of care and support needs, delivering personalised, high-quality care with warmth, dignity, and respect. As a family-owned and run home, it takes pride in creating a true sense of family and community. It's experienced and compassionate team has upheld the Gold Standards Framework for End of Life Care for nearly 20 years, demonstrating it's unwavering commitment to excellence.

Grosvenor House is equipped with air conditioning in every room to ensure the best night's sleep, and features luxurious Whitby Spa facilities, beautifully decorated interiors, and expansive gardens perfect for peaceful strolls and outdoor activities.

It also offer a vibrant programme of daily activities, encouraging engagement, wellbeing, and enjoyment. Mealtimes are a highlight, with freshly prepared, home-cooked meals crafted by it's dedicated chef and kitchen team using local ingredients.

To enhance the experience for residents and their loved ones, Grosvenor House has created a welcoming Coffee Hub—open to visiting families, friends, and the wider community. Here, guests can enjoy quality Tunki bean-to-cup coffee in a relaxed, friendly environment.

As a multi award-winning care home, Grosvenor House is more than just a place to live—it's a place to belong, to thrive, and to feel at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Grosvenor Care Homes

Person in charge

  • Denise Green (Nursing Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1985
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (11)

Parking

  • Grosvenor House has a large car park with space top accommodate for 17 vehicles and 2 spaces allocated for mobility.

Grosvenor House Care Home Reviews (93)

10

Grosvenor House Care Home has a Review Score of 10 (9.980) out of 10, based on 33 reviews in the last 2 years.
Over all time Grosvenor House Care Home has 93 reviews.

Overall Experience
  • 86
  • 6
  • 1
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Date Published
  • 93
  • 8
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  • 33
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Reviewer Connection to Grosvenor House Care Home
  • 43
  • 19
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 61-80
Review from K K (Son of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother seems very well looked after and happy.
Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your feedback! It is an absolute pleasure to know your mother, she certainly brings us all laughter!

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Review from J M (Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have really enjoyed my experience at Grosvenor House. Lovely meals.
My favourite time is seeing all the pleasant carers and seeing my friends every day.
Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

We are so pleased you have enjoyed your time with us, it has been a pleasure to have you as part of our Grosvenor House Family.

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Review from M W (Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, dedicated staff. Always on hand to help. Comfortable accommodation. Plenty of good food and drink at any time of the day. Cleaning is done all of the time. The bedroom is comfortable and spacious.
Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your kind words. It is always great to hear first-hand feedback! We pride ourselves on maintaining the highest standards of cleanliness throughout our home. It has been a pleasure to have you join our Grosvenor House Family.

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Review from R S (Son of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class care, would definitely recommend!
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Review from V S (Daughter-in-law of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really impressed with the facilities and the level of care Grosvenor House provides. The garden and the wider home are well kept.
Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thankyou for fantastic feedback! We are extremely proud of our garden areas, especially our new animal enclosure! Thankyou for choosing to become part of our Grosvenor House Family!

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Review from Karl S (Great-grandson of Resident) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had been holding out for a space at Grosvenor House for a while after researching homes in our area. We were so pleased when we were able to move my nan to Grosvenor. The support we have had from all of the staff has been second to none. The home itself is decorated to such a high standard with great
facilities.
Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you for such great feedback! We will be sure to pass on your lovely comments to all of our staff. Thank you for choosing to become part of our Grosvenor House Family.

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Review from Donna W (Niece of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving my uncle to Grosvenor House was really difficult as a family as it was so unexpected. The amazing team at Grosvenor House have supported us throughout. Communication has been so helpful and has made us feel so reassured. I would like to thank Grosvenor for the incredible support network they
have already become for our family.
Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your lovely feedback. We are extremely pleased you are part of our Grosvenor House Family!

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Review from Philippa P (Daughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was at Grosvenor for around 20 months, he had Dementia and Alzheimers. The staff and their care was to a high standard, my Mum was given support and reassurance with regard to any issues about my Dad. Meals were freshly prepared and were organised around what Dad wanted to eat. The home is
set in a quiet village, the gardens have been beautifully kept for all residents to enjoy, including the patio area. Dad's room with ensuite was very clean and restful. The home is kept to a high standard. My Mum and myself were very happy with his care.
Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you for your lovely feedback! It is always brilliant to hear that our families feel supported by us. After all, we are one big extended family! Thank you for choosing to become part of our Grosvenor House Family!

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Review from Nick W (Son of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last 4 years of her life at Grosvenor House. She was unable to communicate properly and was bedridden for all of that time. The staff and care were wonderful and although she couldn't socialise with the other residents they went to great lengths to keep her cheerful and included.
It was obvious that all the staff from the cleaners to the nurses and managers cared deeply about the residents and their well-being. I am really pleased that we chose Grosvenor House for my mother's final years.
Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you for such lovely feedback. It is always great to hear that families find our team to be caring, they truly are our greatest asset. Thank you for choosing to become part of our Grosvenor House family.

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Review from Sandra L (Daughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a resident for almost 4 years. During that time she has been extremely well cared for including times when she has been very unwell. I have always been informed of what is happening even though the last difficult months. The home is very clean and modern and all of the staff are outstanding
in their care of the residents. They have organised so many activities for the residents whilst our contact with them has been difficult over the last months. All this has given the family peace of mind that she is well looked after and genuinely respected and loved as part of the Grosvenor family.
Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

We are so pleased you find the care we provide outstanding. We pride ourselves on providing the highest quality of care. Thank you so much for your feedback and also for choosing to become part of our Grosvenor House family.

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Review from David E (Son of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and her sister became residents about 7 years ago and always have had excellent care.
In recent times during the Covid pandemic, the staff have worked so hard to maintain the safety of the residents whilst allowing some contact with relatives. My mother is 94 and survived Covid this January
thanks to the excellent care and careful infection control which I believe minimised the viral load my mother had to fight.
All the staff were excellent at responding to daily requests for updates on her condition despite the significant pressure they were all under. Our family cannot thank them enough.
Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you so much for your feedback. It has been our pleasure to care for your family for all these years. The pandemic has definitely presented us with new challenges but we are so pleased that you have been happy with our response to these difficult times. Thank you for choosing to become part of our Grosvenor House family!

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Review from Ian S (Son-in-law of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great care home with fantastic facilities that will always try to go above and beyond what is expected. The response to the Covid outbreak restrictions enabling residents to continue to have visits was a fantastic effort. This was something that was really appreciated by all of the family!
Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you so much. We are so pleased that you have been happy with our response to the pandemic. We are glad you find our facilities fantastic, our favourite is our Whitby Spa!

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Review from Suzanne C (Niece of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to Auntie during her stay at Grosvenor House was outstanding. The staff were always kind, patient and compassionate, and their dedication to the well-being of all their residents is second to none, with a general willingness to go that extra mile. An exceptional support network is extended
to family members too and they are always warmly welcomed, informed, and consulted. Throughout the Covid pandemic and the subsequent restrictions, staff have worked tirelessly to maintain as much family contact, as possible whilst ensuring the safety of all concerned. I am so grateful that Auntie was able to spend her final months in the care of the Grosvenor House 'family' and I cannot thank them enough for all they did for her. Five-star treatment indeed.
Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you for such heartfelt words. It has been our pleasure to welcome you and your family into our Grosvenor House Family. We are extremely pleased that you have been happy with our approach to the pandemic as we understood the importance of maintaining those special moments with families. We all hope you are well and please do keep in touch!

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Review from Judi J (Daughter of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Grosvenor care home enough for everything they have done during this horrendous pandemic. My dad has been cared for in this past month very well, he had to self isolate, which was hard for him, but he is now getting back to his usual self with help from everyone there. I cannot praise
the staff enough, they deserve medals. I can fully recommend the home to anyone that asked without any doubt.
Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you so much for such lovely words. The pandemic has made it extremely difficult for everyone but we are so pleased you have been happy with our approach. We strive to provide the highest levels of care and support for everyone at all times. It is a pleasure to have you and your family as part of our Grosvenor House Family.

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Review from Gill J (Daughter of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to Mum went above and beyond at Grosvenor. Every member of staff knew Mum and knew me. It truly felt as though we were among a very caring, yet extremely professional family group. If and when I need the same care, my dearest wish is that Grosvenor House Care Home will be exactly as it
is now and they will allow me the privilege of bringing one of their residents, genuinely cared for and loved.
Reply from Lauren Green, Wellbeing Lead. at Grosvenor House Care Home

Our Grosvenor House Family is an extremely special one and it has truly been our pleasure to have you and your family as part of that. Thank you for such incredibly kind words.

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Review from Rachel S (Daughter of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Grosvenor during the first lockdown, which was difficult as a family. We were unable to meet the staff and even see mum's room. Both mum and us were supported through this with video calls and nothing being too much trouble. Even during lockdown, we were made to feel part of everything.
My mum thrives in this environment coming on in leaps and bounds. I can't thank the home and staff team enough. Knowing mum is settled, happy and safe is the best feeling, knowing we made the right decision for mum.
Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you so much for your extremely kind words. It has been our absolute pleasure to welcome your family into our Grosvenor House Family.

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Review from Adrian P (Son of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here since April 2020. She arrived in lockdown with dementia.
Mum settled in really well and the staff here have been simply amazing. They have made every effort to ensure we remained in contact with her as much as possible through the various stages of lockdown. Window visits, video
calls and even outside meets. Nothing has been too much trouble. They have supported us through some tough times, really helping us come to terms with mum's illness as it has developed. We can’t wait for the day that Covid is gone and we can finally get to enjoy seeing Mum in her new home for real. Thanks for everything. And keep up the amazing work.
Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you for such lovely words. We have faced many challenges together but we are looking forward to creating so many memories with you as part of our Grosvenor House Family.

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Review from Becky W (Great-Niece of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would just like to thank you all for caring for my Great Auntie during her time with you. Everything you did was with such care, effort and attention to detail. The activities you provided were amazing and all your residents always look so happy and well cared for.
I miss Auntie so much and it saddens
me we couldn't visit as we would have done outside of Covid. I know it's a particularly difficult time for you right now but I hope you all stay safe and well. Thanks again.
Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you for your lovely words. The pleasure has always been ours in providing care for your Great Aunt. You will always be part of our Grosvenor House Family.

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Review from T J (Son of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We and the family continue to be more than satisfied with the care provided. During this lockdown, we feel the staff have gone above and beyond to keep Mum safe and happy.
Reply from Lauren Green, Wellbeing, Engagement and Communication. at Grosvenor House Care Home

We are extremely pleased that you continue to be more than satisfied with the care that we provide here at Grosvenor House. We pride ourselves on always delivering the highest standards of care. Thank you very much for your kind words. Also a very special thank you for choosing to become part of our Grosvenor House Family.

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Review from M H (Daughter of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Under the present circumstances, I believe the care given is outstanding. Everyone is well, which is wonderful, and we are grateful for all the hard work, and I personally appreciate and would like to thank the lady who is doing Mum's washing.
Reply from Lauren Green, Well-being, Engagement and Communication. at Grosvenor House Care Home

Thank you for your very kind words. We are pleased that you are satisfied with the care that we provide. We pride ourselves on providing the highest standards of care every single day. A special thank you for choosing to become part of our Grosvenor House Family.

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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Grosvenor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.980 for Grosvenor House Care Home is calculated as follows: ( (387 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 394 Ratings = 4.98
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grosvenor House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (7)

Chris

Chris Bainborough

Job Title: Director/ Nominated Individual Joined: 1986

Firstly, let me say a great big huge ‘Hello’ to you! Having been part of “Team Grosvenor” for 40 years, I want to tell you how things have changed over the years.


We are really excited to be celebrating 40 years of our neighbourhood community, and I would be really interested to find out how you think our services should evolve for the next 40 years.


Please, if any aspect of what you have seen on our website or social media interests you, then get in touch and we really look forward to meeting you at Grosvenor House.”

Denise

Denise Green

Job Title: Registered Manager/ Registered Nurse Joined: 2017

“I have been a Registered Mental Nurse for many years and, as the Registered Manager of Grosvenor House, I can honestly say this is my perfect role.


At the end of each day, I know I have contributed at a high level to the well-being, care and support of not only our clients but also friends, family and the rest of the Grosvenor House team.


I have already been a key part of our road to continuous improvement, and if you think we can improve any aspects, please let me be the first to know.


Hopefully, see you soon.”

Lauren

Lauren Green

Job Title: Wellbeing, Engagement & Communication Joined: 2020

Hello everyone!
I have absolutely loved getting to know our residents and hearing them tell me stories from when they were younger, some of them even involving my own family members!
A lot of you may know me (or my voice) from our much-loved video calls, but haven’t met me in person yet!


My role at Grosvenor House is well-being, Engagement and Communication. This means that my focus is to help bridge the gap between us and you with the use of our video calls and social media pages and to work closely with our residents and our team to create impactful opportunities to promote their well-being.


I am looking forward to meeting you all properly when the opportunity arises and getting to know you all!
We are currently working on some exciting things at Grosvenor House, so keep your eyes peeled on our social media page to see what we are up to!


If you have any suggestions on how we can engage or communicate with you more, or if you have any feedback in general, I would love to hear it! Please do not hesitate to contact me.

Donna

Donna Weatherell

Job Title: Office Administrator Joined: 2020

Hello! Coming to be part of The Grosvenor House Family was a huge challenge for me, after being a childminder for 17 years!


I am in the offices at Grosvenor House and it is normally me you will be talking to when you call our home!


It has been amazing to meet so many lovely families since I have been here and I am looking forward to meeting more!


If there is anything you would like to know or discuss, please do not hesitate to contact us and we will be more than happy to assist you

Mike

Mike Masri

Job Title: Head Chef Joined: 2022

Mike has been a valued member of the Grosvenor House Care Home team since 2022. With a deep passion for creating nutritious, home-cooked meals.


He brings both heart and expertise to every dish he prepares.


Mike is dedicated to using fresh, locally sourced ingredients, working closely with trusted butchers and fishmongers to ensure the highest quality in the meals he prepares.


His menus are a delightful balance of comforting traditional favourites and exciting new flavours, thoughtfully tailored to suit the tastes and dietary needs of everyone we support.


Mike also enjoys designing seasonal menus that celebrate the best of each time of year, and he brings a touch of creativity and flair to every plate. One of the highlights for many families is his popular fine dining evenings, where residents and their loved ones can enjoy a special restaurant-style experience within the home.


With extensive culinary experience, advanced cooking qualifications, and a genuine love for what he does, Mike plays a key role in making daily life at Grosvenor House both nourishing and enjoyable.

Jamie

Jamie Denman

Job Title: Clinical Lead Joined: 2021

Jamie has been part of the Grosvenor House Care Home team since 2021 and brings a lifetime of experience in the health and social care sector. As our Clinical Lead, she plays a vital role in ensuring that every person receives the highest standard of care, delivered with compassion, dignity, and respect.


With a career dedicated to helping others, Jamie is deeply passionate about making a difference—she finds joy in bringing smiles to people’s faces and creating meaningful connections with residents and their families. Her calm, caring presence and clinical expertise make her a trusted leader and a much-loved member of our team.


Outside of work, Jamie embraces the spirit of adventure. She loves travelling around Europe in her campervan, exploring new places, kayaking on peaceful waters, and, most proudly, spending time as a devoted grandma.


Jamie’s commitment to both her professional role and personal passions brings a wonderful balance to our home, and we’re lucky to have her guiding our care with such warmth and dedication.

Cheq

Cheq Swash

Job Title: Care worker Joined: 2018

Hi! I have been part of the Grosvenor House Family since 2018. And it has become just that, my extended family. To me, care is not a job for just a wage, it is a career that you have to feel in your heart and you do it for the love and passion you feel for looking after someone.


Seeing our residents smile, laugh and have fun fills me with the best feeling and I know that I have done my job. Even if that means dressing up as a unicorn or the Easter Bunny!


This is the job I was made to do!

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