Canwick Court Care Centre, situated close to Lincoln provides residential care for older people with dementia.
Canwick Court is currently registered to deliver personal care to adults assessed for requiring assistance. There are 26 bedrooms, seven of which are en-suite.
The staff are trained to deliver person-centred care specifically tailored to meet the needs of individual clients with dementia.
Activities for residents include movement to music, arts and crafts and a variety of hobbies.
Food is locally sourced to ensure, residents have meals with ingredients that are always fresh and within season.
Group: St Philips Care Group
Person in charge: Kelly Freear (Care Centre Manager)
Local Authority / Social Services: Lincolnshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Pre admission assessment. Ages 18+.
Single Rooms: 20
Shared Rooms: 5
Rooms with ensuite WC: 8
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Canwick Court Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.5 (maximum of 10) for Canwick Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Canwick Court Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.313 for Canwick Court Care Centre is calculated as follows: ( (39 Excellents x 5) + (32 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.313
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.167 Points relating to the number of positive Reviews for Canwick Court Care Centre is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Canwick Court Care Centre has a Review Score of 7.5 (7.480) from 7 Reviews
Review submitted from a Postal Card by J B (Daughter of Resident) on Friday 12 January 2018. Relates to January 2018.
My mother has been a resident for fifteen months and although her health has deteriorated in this time, she has received dignified, respectful care at all times and I am always made to feel welcome whatever time of day I visit. My mother's dementia is understood by the caring staff and mum always looks clean and well cared for. I cannot thank them enough for the peace of mind this gives me and my family.
How likely would you be to recommend Canwick Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by Marian D (Daughter of Resident) on Wednesday 12 April 2017. Relates to March 2017.
Always polite and attentive to residents and they make a great cup of tea!
How likely would you be to recommend Canwick Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by Sam T (Daughter of Resident) on Monday 20 March 2017. Relates to March 2017.
Even though the building may appear a little "tired", that can not be said of the attitude of the staff. They have all welcomed dad. They are friendly and very hard working. All of his individual needs are being assessed, met and monitored. Dad is comfortable and made to feel safe and secure.
Nothing is ever too much trouble for the staff, ready with a cuppa at all times. A beautiful environment with skilled and caring staff, fresh, bubbly and energetic.
How likely would you be to recommend Canwick Court Care Centre? Extremely Likely
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Review submitted from a Website Submission by Michael B (Son of Resident) on Monday 14 November 2016. Relates to November 2016.
My mother was in this care home for a number of years and the staff there were quite simply brilliant. All the staff are trained and sympathetic to the need of residents who lack capacity. The level of care given and the way it was delivered provided constant reassurance to me and other family members. The home is managed very well and every effort is made to make residents comfortable. The kitchen made significant alterations to accommodate changing dietary needs and did so without any fuss. The home is well run and although the decor may be a little dated in certain areas this does not detract from the excellent care given by the staff.
Residents and their families are encouraged to take part in activities and fundraising events and these help to foster good relations. What matters is the standard of care and this was excellent.
How likely would you be to recommend Canwick Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by Frances G (Wife of Resident) on Friday 27 May 2016. Relates to May 2016.
My husband who suffered from Parkinson's Disease spent four months in Canwick Court. All the staff were consistently caring, sympathetic, understanding and, above all, cheerful. His speech had become impaired by the PD but they became adept at understanding him in his various likes and dislikes. I cannot praise them all enough for the way in which they looked after him.
I have a couple of comments. I felt the staff are very much overworked, there weren't enough of them. However, they overcame this difficulty with great good humour. The second comment is about the food. I realise that feeding people in care is very complex, providing for the hugely varied needs of the elderly and disabled. but I do feel quite strongly that my husband would have benefited from a more varied diet.
Finally, I and my family were extremely touched by the turnout of staff for his funeral in spite of the difficulties that much have presented.
How likely would you be to recommend Canwick Court Care Centre? Likely
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Review submitted from a Postal Card by Joan H (Resident) on Thursday 26 May 2016. Relates to April 2016.
I was ill - having falls and was give respite care. I ended up in hospital, then returned to the care home. I found the whole episode frightening and distressing. At the home I was made welcome and at ease, the staff were so friendly and helpful. They encouraged me to eat and drink, soon I was feeling right at home. My independence was encouraged, but where I couldn't manage their interaction was so professional I never felt any embarrassment. The home is inviting - sweet smelling and fresh - the staff smart and well trained.
How likely would you be to recommend Canwick Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by G K (Son of Resident) on Wednesday 9 December 2015. Relates to November 2015.
Visited the home during a busy period. there was a warm friendly atmosphere and staff were buzzing around and caring, having fun with the residents.
I did notice that information boards ie. menu and staff on duty looked untidy and were not up to date.
The grounds of the care home at the bottom of the car-park were in a deplorable state with old chalets left to rot. Clearly a health and safety issue. My mother loves living at Canwick Court.
How likely would you be to recommend Canwick Court Care Centre? Likely
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Denise West, Head of Care, England at Canwick Court Care Centre responded to this review on 10 Dec 2015:
We appreciate the comments of GK and would like to note that the works to the car park and grounds are ongoing following the road works to the main road by Lincoln County Council which have had an adverse affect on the premises. Hopefully these will be fully addressed during 2016. Your comments regarding the staff appearance will be raised at the next planned staff meeting in January 2016. Thank-you for your kind comments regarding the care delivered to your relative and others.
February 2017
Recipient: St Philips Care Group
Date: Wednesday 01 Feb 2017
There are currently no Care Home Idol entrants who have performed at Canwick Court Care Centre