Canwick Court Care Centre

Since coming to Canwick Court, my mum's quality of life has improved immeasurably. It is a place where she is safe and well looked after. The staff are very patient/resident-focused and go to great lengths to ensure residents are happy. The building is clean, and the food is good. The staff are cheerful and happy, which to me demonstrates they are treated well and fairly. As a healthcare professional myself, I do have experience in residential and nursing homes and wouldn't hesitate to recommend this one.

Thank you to you all.

My mum has been a resident since 2021 and we are very happy with the care she is getting. Her room is very clean and tidy all the time, it's bright and warm. The staff at the care home are fantastic and can not praise them enough, what a credit to the home they are. I feel very happy with my mum being here and the rest of the family are. Excellent care.

Whenever I have visited, the staff have always been polite and efficient. My aunt is always ready to receive me and is clean and dressed.

Mum recently moved here for full-time living, we have found management, senior carers and other carers to be very kind and competent. I especially am impressed with the very lovely activities coordinator, I attended a 'mad hatters' tea party and loved it. The manager is very friendly and approachable, looking after our needs as a family too. Reassuring us along a very upsetting and difficult path.

Amazing carers, we cannot fault.

I couldn't recommend the home enough! The staff go above and beyond to care for the residents and fit with all their needs. They are welcoming and caring to all family - the place feels like home! We, as a family, feel happy leaving Grandma in their care because we know she is safe, happy and cared for amazingly!

Mum has been a resident for 7 months and has received the very best of care. The staff are amazing very knowledgeable about dementia care and genuinely care for their residents and their families. It's the hardest thing to place your mum in care but they have made it so much easier to accept knowing mum is in great hands and is genuinely happy there. I cannot thank the staff and manager for all their continuing help and caring for my precious mum so well.

Mum and dad have lost all their savings to care fees.

The staff are caring and always have a smile and always talk to us when we are in the home. The management keep us informed as to what is going on.

My mother has been a resident for fifteen months and although her health has deteriorated in this time, she has received dignified, respectful care at all times and I am always made to feel welcome whatever time of day I visit. My mother's dementia is understood by the caring staff and mum always looks clean and well cared for. I cannot thank them enough for the peace of mind this gives me and my family.

Always polite and attentive to residents and they make a great cup of tea!

Nothing is ever too much trouble for the staff, ready with a cuppa at all times. A beautiful environment with skilled and caring staff, fresh, bubbly and energetic.

My mother was in this care home for a number of years and the staff there were quite simply brilliant. All the staff are trained and sympathetic to the need of residents who lack capacity. The level of care given and the way it was delivered provided constant reassurance to me and other family members. The home is managed very well and every effort is made to make residents comfortable. The kitchen made significant alterations to accommodate changing dietary needs and did so without any fuss. The home is well run and although the decor may be a little dated in certain areas this does not detract from the excellent care given by the staff.

Residents and their families are encouraged to take part in activities and fundraising events and these help to foster good relations. What matters is the standard of care and this was excellent.

My husband who suffered from Parkinson's Disease spent four months in Canwick Court. All the staff were consistently caring, sympathetic, understanding and, above all, cheerful. His speech had become impaired by the PD but they became adept at understanding him in his various likes and dislikes. I cannot praise them all enough for the way in which they looked after him.

I have a couple of comments. I felt the staff are very much overworked, there weren't enough of them. However, they overcame this difficulty with great good humour. The second comment is about the food. I realise that feeding people in care is very complex, providing for the hugely varied needs of the elderly and disabled. but I do feel quite strongly that my husband would have benefited from a more varied diet.

Finally, I and my family were extremely touched by the turnout of staff for his funeral in spite of the difficulties that much have presented.

I was ill - having falls and was give respite care. I ended up in hospital, then returned to the care home. I found the whole episode frightening and distressing. At the home I was made welcome and at ease, the staff were so friendly and helpful. They encouraged me to eat and drink, soon I was feeling right at home. My independence was encouraged, but where I couldn't manage their interaction was so professional I never felt any embarrassment. The home is inviting - sweet smelling and fresh - the staff smart and well trained.

The grounds of the care home at the bottom of the car-park were in a deplorable state with old chalets left to rot. Clearly a health and safety issue. My mother loves living at Canwick Court.