Stewton House

Dad has been at Stewton House for approx 2 1/2 months, he came in for respite care. The home's Manager came out to his house to meet him and arranged for him to move there within 2 days which was brilliant. Dad had a lovely light and airy room and the home was clean and cared for well. The staff who we met were always obliging and wanted to help. They took very good care of Dad and some would have lovely chats with him. We felt his needs were totally met and we would be happy to recommend respite care (or long term care) at Stewton House.

My husband and I have never met people so caring. They are all amazing, wonderful, beautiful staff. They make you feel so welcome and a part of the family. They looked after me so well and welcomed my husband, and if any problems, they talked to him first. Thank you, and hoping I will be back very soon, like four weeks.

We decided to remove our relative from this care home. Some of the younger members of staff are pleasant and well-meaning. The issues we identified centered around two core problems; poor management and insufficient care to residents. We had constant problems with the management of the home, with poor levels of contact and zero response to attempts to engage with them. The absence of the manager due to needing to run another nursing home is in our view a major contributory factor. There was a complete lack of support, obstructiveness, and unwillingness to help. This included an unprofessional refusal to engage with the new nursing home, up to and including the day before our relative transferred to the new premises. The standard of care was another major problem. Our relative was constantly left alone, was unclean, and constantly smelt of urine. On the day we removed her from the home, she was in a terrible state. Since her arrival at her new home, she has improved and is unrecognisable.

My mother liked her carers and was happy at Stewton. The support she and we received in the difficult latter stages of her life was excellent and the liaison with the medical practice was professional and prompt. Our experience leads us to recommend Stewton House.

My grandmother in law moved here just over two months ago, and immediately alarm bells were ringing for herself and family members. The care she received was diabolical.

She was often left alone for long periods of time alone. Recently we were made aware that on one occasion, she was left for a whole hour with no response on pressing her call bell. May I add that she had a stroke before Christmas, and therefore was in 'high dependency' care.

Some of the younger staff were very good at their jobs, however, in my experience, the older staff that had been there long time were set in their ways, and were not effective communicators or remotely compassionate.

The lift was broken for weeks, meaning she had to stay upstairs and was often isolated.

These issues were brought to the attention of the manager, who said that she could not explain these issues and did not have an answer. The decision was made to withdraw her from Stewton House for her own safety and wellbeing.

Well done Stewton House and thank you for all the care and support you gave to Mum and her family.