Stewton House

like four weeks.

levels of contact and zero response to attempts to engage with them. The absence of the manager due to needing to run another nursing home is in our view a major contributory factor. There was a complete lack of support, obstructiveness, and unwillingness to help. This included an unprofessional refusal to engage with the new nursing home, up to and including the day before our relative transferred to the new premises. The standard of care was another major problem. Our relative was constantly left alone, was unclean, and constantly smelt of urine. On the day we removed her from the home, she was in a terrible state. Since her arrival at her new home, she has improved and is unrecognisable.

mother liked her carers and was happy at Stewton. The support she and we received in the difficult latter stages of her life was excellent and the liaison with the medical practice was professional and prompt. Our experience leads us to recommend Stewton House.

whole hour with no response on pressing her call bell. May I add that she had a stroke before Christmas, and therefore was in 'high dependency' care.

Some of the younger staff were very good at their jobs, however, in my experience, the older staff that had been there long time were set in their ways, and were not effective communicators or remotely compassionate.

The lift was broken for weeks, meaning she had to stay upstairs and was often isolated.

These issues were brought to the attention of the manager, who said that she could not explain these issues and did not have an answer. The decision was made to withdraw her from Stewton House for her own safety and wellbeing.

to be rushed off their feet, they always had a smile on their face, and remained calm and professional. We used the home's mini bus that is designed for wheelchair users, to take Mum out for the day, this gave us lots of happy memories over the years. When there was a problem with Mum I felt that it was sorted out quickly with clear lines of communication between the manager and myself. My Dad was always welcomed into the Home and would have lunch there with the other residents so that he could spend more time with Mum, (they were a devoted couple). Mum sadly passed away in January 2016.
Well done Stewton House and thank you for all the care and support you gave to Mum and her family.