Olive Row Care Home

Despite numerous requests during first heatwave for cooling fans or Air Con units. We are now experiencing a 5th heatwave/hot spell. with communal rooms registering in excess of 33°C Very large bedroom with 2 fans running has shown a reading of 41.3°C due to some form of heating also running - Very dangerous in my opinion

I cannot express enough gratitude to Olive Row Care Home during this time where my Nan has been deteriorating. The communication, the care, the respect has been exemplary and given us so much comfort during a difficult time. Helen especially has been so empathetic & understanding of our situation and fears and offered so much support. From the receptionist to the carers, the nurses and everyone & we need to say thank you.

In the 3 months we have been visiting our friend in Olive Row Care Home we have found everyone of the staff to be friendly and helpful. Management are very approachable. The levels of detail and attention to the care of residents is reassuring. A home from home. Thank you everyone.

Mum has been in Olive Row for just over 2 years now, Having Suffered a stroke at home, transferred there from NGH. For some time, she had a room on the first floor, but is now on the ground floor at the care home and is settled there. The room is kept nice and tidy and clean, as is the rest of the Home. All the staff work very hard and are very committed to taking care of Mum and the rest of the residents, and they show a great deal of care and kindness.

My mum and dad have been in Olive Row for 3 and 4 years. Mum has since passed away. Dad is still being well looked after. I am very happy that the staff have looked after mum and dad very well. The food looks great and cleaning staff keep dad's room lovely. The staff look after him very well. I have no complaints.

My father has been a resident for over four years. I have no doubt without their care he would not of survived. He is not the most sociable person but has made many friends among the residents and staff. His room is always tidy, warm and well lit. He enoys all the meals, says they feed him too much. He receives plenty of help with his mobile phone and charger, which he misplaces often. Overall I am very satisfied with the care and attention my father receives.

So far pleased with the facilities provided by the home my sister seems to be well looked after and all her needs are met even though she is very impatient and the staff are looking after her very well and the management team seem very supportive for her needs

Very good everything is good in here staff are very good and very friendly I feel satisfied with everything staff are looking after her very well and very supportive management and they always communicate with me if there are any concerns and keep me updated.

Staff are available to answer questions and resolve and ease any worries or issues

Mum took a while to settle in but she seems quite happy now. She enjoys the company of the other residents and she enjoys the activities. She loves the food. The staff are very welcoming and they keep me informed about any changes in medication etc.

On the basis of the above I would have no hesitation in recomending the home to others.

My brother in law needs his brain stimulating .

Dad has settled in really well. He seems very happy to be here after his settling in period. He is pleased to see me but he also waves happily when I leave. I am so happy and all the staff are very friendly. Very happy all round.

My first time visiting my Mother in law and she is still settling in but seems to be happier and the staff are very welcoming and kind to her She needs encouragement with eating but drank more which is good and very needful

I have no hesitation in recommending Olive Row Care Home.

My sister-in-law has recently become a resident in Olive Row Care Home. She is very happy there and has stated that the care, food, and activities are very good. On visiting, I have always been satisfied that she is happy and well looked after, the staff are always pleasant and always answer any questions asked with confidence and knowledge of my sister-in-law's needs. We are very happy with the care she receives, and she is very happy there.

My mam's concern is the phone that does not get answered. An admin person is needed. One is the staff is my main point of contact. Overall clean rooms, food good, etc. Admission door bell needs fixing. Nurses should be permanent as no continuity with agency staff.

A better arrangement for incidental costs would be good, a separate bill sent out each month?

I have visited my sister here for the past 20 months and during this time no need for concern regarding staff. Treatment, cleanliness, food, care, happy staff and a very good atmosphere with all concerned. I cannot fault it at all.

Since my brother has been at Olive Row, he has settled very well as it was his fourth care home, where his behaviour was very bad. The carers here are very good with him.