Olive Row Care Home

Albert Street, Kettering NN16 0EB
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9.3 29 Reviews
  • Olive Row Care Home, Kettering
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • James Hopkins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (4)

Parking

  • Limited on-site car parking available at the front of the building.

Olive Row Care Home Reviews (29)

9.3

Olive Row Care Home has a Review Score of 9.3 (9.289) out of 10, based on 18 reviews in the last 2 years.
Over all time Olive Row Care Home has 29 reviews.

Overall Experience
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Date Published
  • 29
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Reviewer Connection to Olive Row Care Home
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Total of 29, showing 1-20
Review from D P (Sister of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is a resident at Olive Row Care Home she is happy and settled there.
She has received exemplary care and compassion from a dedicated team.
When visiting the staff are always welcoming.
I have no hesitation in recommending Olive Row Care Home.
Reply from Bernadette Cromwell, Head of Marketing at Olive Row Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review from Carol L (Sister-in-law of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister-in-law has recently become a resident in Olive Row Care Home. She is very happy there and has stated that the care, food, and activities are very good. On visiting, I have always been satisfied that she is happy and well looked after, the staff are always pleasant and always answer any questions
asked with confidence and knowledge of my sister-in-law's needs. We are very happy with the care she receives, and she is very happy there.
Reply from Bernadette Cromwell, Head of Marketing at Olive Row Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review from M C (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mam's concern is the phone that does not get answered. An admin person is needed. One is the staff is my main point of contact. Overall clean rooms, food good, etc. Admission door bell needs fixing. Nurses should be permanent as no continuity with agency staff.
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Review from Helena B (Daughter of Resident) published on 6 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
After teething problems and change of management things have improved but I am disappointed with activities and staff turnover in this area is rapid it seems.
Current management seems much better. I feel the place could be more comfortable looking, hard floors and pleather seating makes the lounge
not feel lounge like.
Much personal stuff was sent to the home - duvet, duvet covers, pillows etc, I haven't seen this for a while.
A better arrangement for incidental costs would be good, a separate bill sent out each month?
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Review from Samantha R (Granddaughter of Resident) published on 6 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My grandmother has always been taken care of and I've never had concerns about her well-being.
The premises are always clean and tidy and residents all seem to be tended to in a timely manner.
My grandmother appears to be content at Olive Row which gives huge peace of mind to us.
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Review from G H (Sister of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my sister here for the past 20 months and during this time no need for concern regarding staff. Treatment, cleanliness, food, care, happy staff and a very good atmosphere with all concerned. I cannot fault it at all.
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Review from J C (Sister-in-law of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with how my brother-in-law is being cared for at Olive Row.
And rate the home excellent.
Always clean, good activities, delicious food, and staff first class.
We visit weekly and the staff are always so welcoming, he looks very cared for and he says the staff are very kind.
His
health has improved since he has been at the care home.
He is certainly being well looked after.
He also enjoys the activities.
I am very grateful to all the staff.
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Review from E M (Sister of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my brother has been at Olive Row, he has settled very well as it was his fourth care home, where his behaviour was very bad. The carers here are very good with him.
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Review from L C (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant home, helpful staff. Communication can be a little delayed at times. Words from Mum, "Wicked great home."
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Review from N G (Daughter of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a period in hospital, Mum lost lots of weight, became incontinent and listless. She moved to Olive Row in November 2023 and within a short time, and much to her relief, the nursing staff helped her to no longer be incontinent. She is back to her normal weight as she enjoys the food prepared for
her. She has made friends and enjoys the activities as she finds them stimulating. Both herself and us are happy with Olive Row as we know she is safe, happy and well looked after. Mum actually refers to it as her new family!
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Review from Michael P (Brother of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother spent 18 months in Olive Row before he died last week. He was a difficult patient with complex needs. My sister and I have nothing but admiration for the care and compassion with which he was treated by the impressive team at this care home. Recommended.
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Review from Janet N (Friend of Resident) published on 7 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been coming to Olive Row for years. The staff have all been very nice, always very helpful. I visit a few homes in Kettering and I can't fault your staff or the service they give.
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Review from Bridget K (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was moved here from another care home in Kettering because I was not happy with her care last March. In the past year, her care has been exemplary and I am very happy with her care. My mother is bedridden but is always clean and washed. The whole presentation of the home is spotless, the food
is very good quality and presented on a proper plate and cutlery. Her room is bright, airy and cheerful. The home is always warm. The staff are very friendly and caring towards my mother and her visitors. The activities Mum cannot always join, but she gets one on one time e.g. nails painted, listening to music etc. I have no issues with the care home.
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Review from Lynn K (Daughter-in-law of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident for almost a year. She is very happy here. I have no concerns regarding her care. She is always clean and tidy - personal care is amazing. The staff are great, always have a cheery hello, kind and friendly. The meals always look delicious, she eats very well. The
entertainment is great, she loves to join in. I am more than happy with the care she receives.
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Review from Sue N (Sister of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident of Olive Row Care Home for the past 18 months. He has complex medical needs along with dementia.
I can visit at any time (it doesn’t matter when). I have always found the staff very welcoming with a ready smile, not only for their patients but also for family members.
The nurses are approachable and make time to discuss how my brother has been.
Our experience has been a very positive one with my brother well cared for, even though he can be obstinate and difficult.
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Review from Ben R (Grandson of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My grandmother moved here from her home, back in January 2024.
She has Parkinson’s and early dementia and needs a lot of care, like being fed and taking to the toilet etc.
It was a difficult start at Olive Row, with my grandma being generally unhappy and not really eating or drinking and a few of
her basic needs not being met.
We as a family had several meetings with the staff at Olive Row, who always came across as helpful and pleasant. It did seem to take a while for the information to filter down to the people directly caring for her, however, hence why there was several meetings and not just the one.
There were visible improvements to be seen week by week and I’m pleased to say that today when I visited that I found a clean, happy, well fed and watered grandma! And I am finally happy that we made the right decision in sending her to Olive Row.
Thank you to everybody who works there for putting in the effort to meet her individual needs.
It is greatly appreciated.
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Review from M S (Resident) assisted by family/friend published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a lovely room overlooking the garden which I enjoy looking out. All staff are lovely and they treat me well. The food is really nice and I enjoy it.
I wish there were more activities. It needs a second person as no activities when someone is off.
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Review from Matthew M (Son of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Terrible place, staff not got a clue. No end of life support at all. Don't send your loved ones here, find somewhere else. There are far better homes run properly with caring staff. Management are no better.
Reply from Amar Marjara, Director at Olive Row Care Home

I am sorry to hear that you had a poor experience at our care home and in particular with end-of-life care. We take feedback seriously and would appreciate more details to better understand and address your concerns. Please feel free to share your specific issues, and we'll do our best to make improvements and ensure a more positive experience for our residents.
We understand that your specific concerns were about how we dealt with aftercare and not during end-of-life care.

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Review from Melanie C (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was sent there from a stay in hospital. I can't fault the home he's clean and well looked after. He has got dementia and he has put half a stone on in weight since being there which is not heard of for someone with dementia. The staff have been very good. The deputy manager is amazing. We
are hoping to get my dad back home with carers as this is his wish but I would highly recommend Olive Row Care Home if anyone is looking for a care home.
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Review from S M (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum, I would say, hasn't been the easiest dementia resident - from me and Mum's previous care home. The moment she moved to Olive Row all changed. I cannot fault any of the staff, from carers, domestic, and chef to management. Everyone has a smile, and nothing is too much trouble. I can't sing Olive
Ro's praises enough. I am pleased my mum is at the care home. She is safe and well looked after - that, to me, is everything.
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Current Review Score: 9.3 (9.289)

Overview of Review Score

The Review Score of 9.3 (9.289) out of 10 for Olive Row Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.289 for Olive Row Care Home is calculated as follows: ( (116 Excellents x 5) + (66 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) + (11 Very Poors x 1) ) ÷ 211 Ratings = 4.289
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Olive Row Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Robert Hunt

Job Title: Regional Manager Joined: 2024

Robert Hunt is a Regional Manager at Kara Healthcare, overseeing multiple care homes with a focus on delivering high-quality, person-centred care. With extensive experience in the health and social care sector, Robert is known for his collaborative leadership style, operational expertise, and commitment to empowering teams. He plays a key role in driving continuous improvement, ensuring each home under his leadership provides a safe, supportive, and enriching environment for residents and staff alike.

Frequently Asked Questions about Olive Row Care Home

What types of Care is Olive Row Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Olive Row Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Olive Row Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Olive Row Care Home to the centre of Kettering?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Olive Row Care Home to verify any information. View our terms and conditions. Olive Row Care Home has an Enhanced Service - more info.