Olive Row Care Home

Albert Street, Kettering NN16 0EB
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9.3 29 Reviews
  • Olive Row Care Home, Kettering
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • James Hopkins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (4)

Parking

  • Limited on-site car parking available at the front of the building.

Olive Row Care Home Reviews (29)

9.3

Olive Row Care Home has a Review Score of 9.3 (9.289) out of 10, based on 18 reviews in the last 2 years.
Over all time Olive Row Care Home has 29 reviews.

Overall Experience
  • 14
  • 9
  • 2
  • 0
  • 4
Date Published
  • 29
  • 2
  • 5
  • 18
  • 11
Reviewer Connection to Olive Row Care Home
  • 12
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from A H (Son of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Olive Row is a very pleasant care home. It is clean and in our experience well organised. The staff were very attentive to our parent's needs and were very patient even under difficult circumstances. Despite having quite complex needs, our parent settled in well and told us how much she enjoyed being
at Olive Row.
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Review from David N (Nephew of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the service and care provided for my late uncle and have found the staff very approachable.
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Review from K L (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Dad is "fed and watered" and has 24-hour care. He is immobile and we encourage the care home not to leave him in bed - put him in his chair and put his TV on for him. We have brought in his own wheelchair but I don't think the carers particularly encourage/put Dad in his wheelchair from time to time
just to get him out of his room.
Overall happy with where he is but I think more social engagement from the staff may be helpful/useful.
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Review from Deine C (Daughter of Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with the care and support my mum gets. She seems much happier than she has for a long time. She is safe, clean and eating and drinking really well.
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Review from Lorraine S (Daughter of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Well not my choice to send my dad here at all, his other home shut. Moved him on a cold day, bed was not set up right, had to wait on a stretcher until the mattress was up. Only blankets for bedding, went and got him bedding items.
Dad was only there a few weeks before passing away. Not notified when
he was poorly.
The heating in the room was broken, and the doors to the room were always shut. The staff I met were always pleasant.
Took treats in for him and explained to the staff, please give them to him, still there the next day. The food was cold at times.
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Review from A B (Husband of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My daughter and I visit my wife as regularly as we can (usually twice a month). We are both impressed with both the staff and the quiet and calm atmosphere, which we feel is essential to the well-being of patients suffering from dementia. The staff are kind, respectful and really all patients with dignity.
Reply from Amar Marjara, Director at Olive Row Care Home

Thank you for your comments. We are always looking for ways for continuous improvement and will continue to welcome your comments and suggestions.

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Review from W S (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please do not send your loved one to this care home unless you want them to become a number, not a person. All promises come to nothing. The place is pretty to look at but not homely or comfortable at all. Awful place! Definitely not recommended.
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Review from Jo S (Daughter-in-law of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although Mum was only with Olive Row for four weeks, the staff greeted her and us with respect and dignity. Unfortunately, Mum passed away, but she could not have been in a better place. Right to the end, the staff cared for her and made sure she was comfortable.
We cannot thank the staff enough for
all they did for Mum in her final days. Thank you all so much. We are very grateful to you all for your care and commitment.
Reply from Ajay Marjara, Director at Olive Row Care Home

Dear Jo, thank you very much for taking the time to write such kind words in what must be a difficult time for you. We are extremely pleased that we met your and your mum's needs and expectations.

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Review from S W (Daughter of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Dad has been a resident here for nearly three weeks. He is blind and mostly deaf and has dementia. His teeth have been missing for several days, impacting on his ability to speak and eat. Despite several phone calls and emails and in person conversations from my Mum, my sister, my daughter it appears
they still have not even started to look for them and don't seem to see it as an important issue. This is one of several issues we have had since trusting them with my Dad just before Christmas. Not least of which they have lost his hearing aids, impacting on his ability to communicate, and most of his clothes (all labelled with his name). It's very rare to get the phone answered and there is no answer phone facility at all and once through to someone, trying to find out who is actually in charge is a real challenge. Even visiting the home in person, it's often impossible to find a member of staff to talk to.
Reply from Amar Marjara, Director at Olive Row Care Home

Thank you for your review. We take concerns, suggestions, complaints and reviews seriously so that we can continue to learn and improve the service.


We are aware that you have met with The Home Manager and Area Manager to discuss the concerns that you have also raised as part of the review that you posted on carehome.co.uk and both The Home Manager and Area Manager are working with you to investigate your concerns.


Any lessons that we learn from your comments will also form the basis of our continuous improvement.


Once again, we value the comments that you have posted.

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Current Review Score: 9.3 (9.289)

Overview of Review Score

The Review Score of 9.3 (9.289) out of 10 for Olive Row Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.289 for Olive Row Care Home is calculated as follows: ( (116 Excellents x 5) + (66 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) + (11 Very Poors x 1) ) ÷ 211 Ratings = 4.289
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Olive Row Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Robert Hunt

Job Title: Regional Manager Joined: 2024

Robert Hunt is a Regional Manager at Kara Healthcare, overseeing multiple care homes with a focus on delivering high-quality, person-centred care. With extensive experience in the health and social care sector, Robert is known for his collaborative leadership style, operational expertise, and commitment to empowering teams. He plays a key role in driving continuous improvement, ensuring each home under his leadership provides a safe, supportive, and enriching environment for residents and staff alike.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Olive Row Care Home to verify any information. View our terms and conditions. Olive Row Care Home has an Enhanced Service - more info.