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Olive Row Care Home

Albert Street, Kettering, Northamptonshire NN16 0EB
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Olive Row Care Home, Kettering
Olive Row Care Home, Kettering
Olive Row Care Home, Kettering

Welcome to Olive Row Care Home

At Olive Row Care Home, part of Kara Healthcare, staff believe care is more than a service — it’s a heartfelt commitment to creating a warm, nurturing home where every resident feels valued, respected, and loved.

A dedicated team ensures each day is filled with comfort, joy, and meaningful connection.

From engaging activities that inspire creativity and companionship, to freshly prepared, nutritious meals made with...  

Care Provided by Olive Row Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400N/A
Residential Dementia CareFrom £1,400N/A
Nursing CareFrom £1,500N/A
Nursing Dementia CareFrom £1,500N/A

Contact Olive Row Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Shethy Thomas(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Single Rooms with ensuite Wet Room (4)

Parking

  • Limited on-site car parking available at the front of the building.

Olive Row Care Home Reviews (40)

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9.5

Olive Row Care Home has a Review Score of 9.5 (9.543) out of 10, based on 17 reviews in the last 2 years. Over all time Olive Row Care Home has 40 reviews.

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Review from N G (Daughter of Resident) published on 30 April 2024 Submitted via Website
Overall Experience

After a period in hospital, Mum lost lots of weight, became incontinent and listless. She moved to Olive Row in November 2023 and within a short time, and much to her relief, the nursing staff helped her to no longer be incontinent. She is back to her normal weight as she enjoys the food prepared for her. She has made friends and enjoys the activities as she finds them stimulating. Both herself and us are happy with Olive Row as we know she is safe, happy and well looked after. Mum actually refers to it as her new family!

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Review from Michael P (Brother of Resident) published on 16 April 2024 Submitted via Website
Overall Experience

My brother spent 18 months in Olive Row before he died last week. He was a difficult patient with complex needs. My sister and I have nothing but admiration for the care and compassion with which he was treated by the impressive team at this care home. Recommended.

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Review from Janet N (Friend of Resident) published on 7 April 2024 Submitted via Postal Card
Overall Experience

I have been coming to Olive Row for years. The staff have all been very nice, always very helpful. I visit a few homes in Kettering and I can't fault your staff or the service they give.

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Review from Bridget K (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card
Overall Experience

My mother was moved here from another care home in Kettering because I was not happy with her care last March. In the past year, her care has been exemplary and I am very happy with her care. My mother is bedridden but is always clean and washed. The whole presentation of the home is spotless, the food is very good quality and presented on a proper plate and cutlery. Her room is bright, airy and cheerful. The home is always warm. The staff are very friendly and caring towards my mother and her visitors. The activities Mum cannot always join, but she gets one on one time e.g. nails painted, listening to music etc. I have no issues with the care home.

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Review from Lynn K (Daughter-in-law of Resident) published on 20 March 2024 Submitted via Postal Card
Overall Experience

My mother-in-law has been a resident for almost a year. She is very happy here. I have no concerns regarding her care. She is always clean and tidy - personal care is amazing. The staff are great, always have a cheery hello, kind and friendly. The meals always look delicious, she eats very well. The entertainment is great, she loves to join in. I am more than happy with the care she receives.

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Review from Sue N (Sister of Resident) published on 18 March 2024 Submitted via Website
Overall Experience
My brother has been a resident of Olive Row Care Home for the past 18 months. He has complex medical needs along with dementia.
I can visit at any time (it doesn’t matter when). I have always found the staff very welcoming with a ready smile, not only for their patients but also for family members. The nurses are approachable and make time to discuss how my brother has been.

Our experience has been a very positive one with my brother well cared for, even though he can be obstinate and difficult.

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Review from Ben R (Grandson of Resident) published on 18 March 2024 Submitted via Website
Overall Experience
My grandmother moved here from her home, back in January 2024.
She has Parkinson’s and early dementia and needs a lot of care, like being fed and taking to the toilet etc.
It was a difficult start at Olive Row, with my grandma being generally unhappy and not really eating or drinking and a few of her basic needs not being met.
We as a family had several meetings with the staff at Olive Row, who always came across as helpful and pleasant. It did seem to take a while for the information to filter down to the people directly caring for her, however, hence why there was several meetings and not just the one.
There were visible improvements to be seen week by week and I’m pleased to say that today when I visited that I found a clean, happy, well fed and watered grandma! And I am finally happy that we made the right decision in sending her to Olive Row.
Thank you to everybody who works there for putting in the effort to meet her individual needs.

It is greatly appreciated.

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Review from M S (Resident / Service User) published on 13 December 2023 Submitted via Postal Card
Overall Experience
I have a lovely room overlooking the garden which I enjoy looking out. All staff are lovely and they treat me well. The food is really nice and I enjoy it.

I wish there were more activities. It needs a second person as no activities when someone is off.

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Review from Matthew M (Son of Resident) published on 18 October 2023 Submitted via Website
Overall Experience

Terrible place, staff not got a clue. No end of life support at all. Don't send your loved ones here, find somewhere else. There are far better homes run properly with caring staff. Management are no better.

Reply from Amar Marjara, Director at Olive Row Care Home

I am sorry to hear that you had a poor experience at our care home and in particular with end-of-life care. We take feedback seriously and would appreciate more details to better understand and address your concerns. Please feel free to share your specific issues, and we'll do our best to make...  

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Review from Melanie C (Daughter of Resident) published on 14 September 2023 Submitted via Website
Overall Experience

My father was sent there from a stay in hospital. I can't fault the home he's clean and well looked after. He has got dementia and he has put half a stone on in weight since being there which is not heard of for someone with dementia. The staff have been very good. The deputy manager is amazing. We are hoping to get my dad back home with carers as this is his wish but I would highly recommend Olive Row Care Home if anyone is looking for a care home.

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Review from S M (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card
Overall Experience

My mum, I would say, hasn't been the easiest dementia resident - from me and Mum's previous care home. The moment she moved to Olive Row all changed. I cannot fault any of the staff, from carers, domestic, and chef to management. Everyone has a smile, and nothing is too much trouble. I can't sing Olive Ro's praises enough. I am pleased my mum is at the care home. She is safe and well looked after - that, to me, is everything.

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Review from A H (Son of Resident) published on 11 September 2023 Submitted via Postal Card
Overall Experience

Olive Row is a very pleasant care home. It is clean and in our experience well organised. The staff were very attentive to our parent's needs and were very patient even under difficult circumstances. Despite having quite complex needs, our parent settled in well and told us how much she enjoyed being at Olive Row.

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Review from David N (Nephew of Resident) published on 7 September 2023 Submitted via Postal Card
Overall Experience

Very happy with the service and care provided for my late uncle and have found the staff very approachable.

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Review from K L (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card
Overall Experience
Dad is "fed and watered" and has 24-hour care. He is immobile and we encourage the care home not to leave him in bed - put him in his chair and put his TV on for him. We have brought in his own wheelchair but I don't think the carers particularly encourage/put Dad in his wheelchair from time to time just to get him out of his room.

Overall happy with where he is but I think more social engagement from the staff may be helpful/useful.

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Review from Deine C (Daughter of Resident) published on 22 August 2023 Submitted via Postal Card
Overall Experience

I am so happy with the care and support my mum gets. She seems much happier than she has for a long time. She is safe, clean and eating and drinking really well.

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Review from Lorraine S (Daughter of Resident) published on 26 July 2023 Submitted via Website
Overall Experience
Well not my choice to send my dad here at all, his other home shut. Moved him on a cold day, bed was not set up right, had to wait on a stretcher until the mattress was up. Only blankets for bedding, went and got him bedding items.
Dad was only there a few weeks before passing away. Not notified when he was poorly.
The heating in the room was broken, and the doors to the room were always shut. The staff I met were always pleasant.

Took treats in for him and explained to the staff, please give them to him, still there the next day. The food was cold at times.

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Review from A B (Husband of Resident) published on 12 June 2023 Submitted via Postal Card
Overall Experience

My daughter and I visit my wife as regularly as we can (usually twice a month). We are both impressed with both the staff and the quiet and calm atmosphere, which we feel is essential to the well-being of patients suffering from dementia. The staff are kind, respectful and really all patients with dignity.

Reply from Amar Marjara, Director at Olive Row Care Home

Thank you for your comments. We are always looking for ways for continuous improvement and will continue to welcome your comments and suggestions.

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Review from W S (Daughter of Resident) published on 27 February 2023 Submitted via Website
Overall Experience

Please do not send your loved one to this care home unless you want them to become a number, not a person. All promises come to nothing. The place is pretty to look at but not homely or comfortable at all. Awful place! Definitely not recommended.

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Review from Jo S (Daughter-in-law of Resident) published on 2 February 2023 Submitted via Website
Overall Experience
Although Mum was only with Olive Row for four weeks, the staff greeted her and us with respect and dignity. Unfortunately, Mum passed away, but she could not have been in a better place. Right to the end, the staff cared for her and made sure she was comfortable.

We cannot thank the staff enough for all they did for Mum in her final days. Thank you all so much. We are very grateful to you all for your care and commitment.

Reply from Ajay Marjara, Director at Olive Row Care Home

Dear Jo, thank you very much for taking the time to write such kind words in what must be a difficult time for you. We are extremely pleased that we met your and your mum's needs and expectations.

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Review from S W (Daughter of Resident) published on 16 January 2023 Submitted via Website
Overall Experience

My Dad has been a resident here for nearly three weeks. He is blind and mostly deaf and has dementia. His teeth have been missing for several days, impacting on his ability to speak and eat. Despite several phone calls and emails and in person conversations from my Mum, my sister, my daughter it appears they still have not even started to look for them and don't seem to see it as an important issue. This is one of several issues we have had since trusting them with my Dad just before Christmas. Not least of which they have lost his hearing aids, impacting on his ability to communicate, and most of his clothes (all labelled with his name). It's very rare to get the phone answered and there is no answer phone facility at all and once through to someone, trying to find out who is actually in charge is a real challenge. Even visiting the home in person, it's often impossible to find a member of staff to talk to.

Reply from Amar Marjara, Director at Olive Row Care Home

Thank you for your review. We take concerns, suggestions, complaints and reviews seriously so that we can continue to learn and improve the service.

We are aware that you have met with The Home Manager and Area Manager to discuss the concerns that you have also raised as part of the review that...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 March 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (26)

  • 13 Mar 2026Recipient: Kara Healthcare
  • 13 Mar 2026Recipient: Kara Healthcare
  • 13 Mar 2026Recipient: Kara Healthcare

Accreditations

There are no accreditations posted yet for Olive Row Care Home.

Meet the Team (2)

Robert Hunt
Robert HuntJob Title:Regional ManagerJoined: 2024

Robert Hunt is a Regional Manager at Kara Healthcare, overseeing multiple care homes with a focus on delivering high-quality, person-centred care. With extensive experience in the health and social care sector, Robert is known for his collaborative leadership style, operational expertise, and commitment to empowering teams. He plays a key role in driving continuous improvement, ensuring each home under his leadership provides a safe, supportive, and enriching environment for residents and staff alike.

Shethy Chakola
Shethy ChakolaJob Title:Home ManagerJoined: 2025

Shethy is a passionate and dedicated Care Home Manager, committed to delivering outstanding, person-centred care. Through strong, values-led leadership, she creates a safe, supportive, and enriching environment where residents feel safe and respected and where teams are encouraged to grow, thrive, and deliver their very best in care. Shethy leads with integrity, compassion, and high standards, ensuring the home is a place where people are truly cared for and supported to live well.

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