Turn Furlong Specialist Care Centre

Turn Furlong is a wonderful centre for rehab. The environment is superb, clean, the staff are so friendly, very welcoming, the food is good. I couldn't be more happier that my mum us currently being treated there.

The carers are always helpful and friendly, the interiors are always immaculately clean & tidy, the meals are varied and balanced, and there are lovely garden areas for residents and their visitors to enjoy sitting in during warmer weather.

I have visited a very close friend who is currently a resident twice in the last two weeks. I am very impressed with the home itself, its cleanliness, staff numbers and their friendly and caring approach to their patients. It must be gratifying for the patient and their families to know they are being given the best of care.

The care given to my dad by the manager and her team was outstanding. So professional and still able to give that wonderful human touch, despite the COVID situation. The staff’s kindness and love will never be forgotten. Being far away and unable to see my father, every effort was made to let me FaceTime him and communicate. The rehabilitation was awesome too, he absolutely loved it. I highly recommend Turn Furlong on every level, it was a world-class experience.

Did not enjoy my time there. Being in isolation did not help but did not like the way I was spoken at times like I am busy, get on with it. Also, a patient next door crying told to shut up and wait. Why you on the phone all the time? Moaning at me because I wanted to go to the toilet too much, lost my shampoo for my hair in the shower. Would not plug my phone in to charge as fed up with it ringing. Was told I do not know why you are in here, this is for rehab people?. I may have had a stroke but my brain functions well. I was a carer for 30 years and know how you should be treated. Also, there were problems about what medication I was to have, only prescribed stuff.

Mum was here for a couple of weeks after being on HDU in the general hospital and after a stay on Cedar Ward the team here got her confidence back, physio was there most days and from cleaner to the big boss staff were great. Any questions or worries we had were dealt with quickly and efficiently, even calling Mum at home once she had left to check on her. Greatest thanks and respect to you all!

Overall a very gratifying experience and I wish health, happiness and success to all concerned.

We found the staff caring and the management outstanding in all respects. The whole team were fantastic and we could not thank them enough. We would not hesitate to recommend this service.

The staff on Robin (dementia) unit were amazing! The warmth, compassion, humour, professionalism and friendship they demonstrated towards my mother made us, and her, feel totally at ease throughout her stay. All areas of Turn Furlong are clean and well maintained, the food is plentiful and fresh and staff try their best to engage residents in activities. I would not hesitate to recommend Turn Furlong to others based on our experiences.

I would like to thank all members of staff who helped look after my auntie in the last weeks of her life. I know she wasn't always easy but she felt quite comfortable with you all which made it a lot easier for the family. Thank you for your care.

My mother-in-law did not get rehabilitation or any care in here! They just neglected her would not recommend anyone to put their parents in there!!

I am so disgusted how my 92-year-old nan was treated and the lack of help she had while in here. She started to deteriorate rapidly. All she needed was some physio and help to build her confidence up from breaking her hip. Your staff hardly spoke to her and she was just left in her chair pretty much all day, without any exercise or conversation with anybody. Never would I recommend this place to any family or friends to go to!

My mother has been in Turn Furlong several times over the last few years and each time has met with very professional care, kindness and respect. Not only are they good with their clients, but also to the relatives at an extremely stressful time. I cannot praise this care home enough.