Charnwood Care Home, Nottingham, Nottinghamshire
Charnwood Care Home, Nottingham, Nottinghamshire
Charnwood Care Home, Nottingham, Nottinghamshire

Charnwood Care Home can be found in the Carlton area of Nottingham and it's hard not to feel the warm welcome once you visit.

The residents at Charnwood have various care needs - some specialist nursing, while others look to us for general help for everyday life. The home offers residential and nursing care. Alongside this, Charnwood also offers a pre-bookable respite and day care service which is extremely helpful for families when planning holidays or days out.

Residents can enjoy relaxing or socialising in the communal areas of the home. Alternatively, there is vast garden spaces outdoors which are perfect for catching up with family and friends in the sunshine.

Group: Four Seasons Health Care

Person in charge: Chris Harpham (Home Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 88 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Bipolar/Manic Depression • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 88

Rooms with ensuite WC: 14

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Charnwood Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 17 Oct 2017

Dementia Nursing bed vacancies

Reviews

9.4 Charnwood Care Home has a Review Score of 9.4 (9.433)

The Review Score of 9.4 (maximum of 10) for Charnwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Charnwood Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.524 for Charnwood Care Home is calculated as follows: ( (219 Excellents x 5) + (130 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 370 Ratings = 4.524

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.909 Points relating to the number of positive Reviews for Charnwood Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 16 Reviews ÷ 17.6 Target = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charnwood Care Home?

  • Extremely LIKELY
    23
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charnwood Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    4
  • Relative of Resident/Service User
    3
  • Resident / Service User
    3
  • more

The staff work hard. Sometimes I have to ask for help for my relative, but staff are prompt to help, as my nana's condition is unpredictable. I'm happy with where she is placed and know she is safe and cared for.

How likely would you be to recommend Charnwood Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I find that I am very relaxed when I leave my wife in the care of the staff.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good, always clean. Very hospitable. Very willing - pleasant staff. My relative is always happy, cheerful and well looked after.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following our assessment, a lady showed us around and it has very pleasant rooms and the lady answered the questions we asked her.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This being my first visit, it's hard to give a review, but we were greeted by very friendly staff. The atmosphere is very happy, we were offered tea and biscuits. The room is bright and airy, all very good.

How likely would you be to recommend Charnwood Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

From my mum first coming in for respite to now being a full-time resident, we as her family are very happy with my mum's care. Carers are very good, my mum has settled in here very well and is really happy here.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff of this care home are very dedicated to my father's care. They take the time to know his likes and dislikes and encourage him to move/exercise and eat at meal times. The nursing staff are very experienced and attentive and they always consult me when any medical issues arise. I always leave Charnwood in the knowledge that my father is getting the best care possible.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Pleasant atmosphere, welcoming and very hospitable. Residents are well cared for and nothing is too much trouble. I like the new keypad system. It's nice to know they take security seriously.

How likely would you be to recommend Charnwood Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home is very friendly and you feel you are at home when you are there. I have just had my mother's birthday in there and the staff were great. They put banners up for her in the bedroom and downstairs. They made sure she had a lovely day. Brill place.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home has been refurbished to a beautiful standard. The lounge is really cosy and welcoming and my friend's bedroom is spacious and bright. Staff are lovely and really welcoming and friendly.
They have recently opened a dementia unit which looks like it's being refurbished and my friend feels very safe since the keypad has been fitted, especially in this day and age. The food was good and really enjoyed the fresh bread the resident was making, the activity lady so helpful and nice.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the way my mother is being cared for. I would be more that satisfied for my mother to stay long term. I consider the facilities far better than other care homes I have seen.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Came for visit on behalf of my sister. The staff seemed very professional and the home was very clean, I was happy to leave my sister there.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Following my visit today I wish to congratulate the girls on shift. The care, kindness and empathy given to my sister was exceptional. The activity lady made sure I had a drink and my sister was well looked after. While I was there a lady became distressed and was shouting the activity lady was very good she soothed her and gave the lady a hand massage which looked very comforting for the lady. I would recommend this home it's very nice.

How likely would you be to recommend Charnwood Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I found Charnwood to be a very clean and friendly home. I was made to feel welcome as soon as my relative was taken in. I would highly recommend the home to people looking for permanent care for loved ones. Rooms come as basic but soon made my relatives room feel like home as we were allowed personalise it.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The move from another home was quick and stressful. My mother settled in very well with the excellent care from all the staff. We are always made to feel very welcome when visiting. The staff are always on hand to discuss any problems arising to 24-7 care. They all portray a kind and caring approach to my Mum's needs.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We found Charnwood the best after viewing a few other care homes, for our Dad who has dementia. We leave him contented knowing he is comfortable and well looked after. We visit regularly at all times, find staff all friendly.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I see that my father receives a high standard of care and attention. The staff are thoughtful and caring and it's a comfort to know and see their dedication to his needs as we are now so far away. The facilities are excellent and the quality of the food and activities is of a very high standard, no complaints from my dad in that respect.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been in just over a month and new management is now in place. Overall first impressions are good. Staff always friendly and welcoming. Mum always looks clean and tidy and seems to have settled in. She is well and is happy.

How likely would you be to recommend Charnwood Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

T think the staff here are marvellous. I was a bit scared coming here but the staff make me feel welcome. The activities lady is lovely very bubbly and energetic and nothing is to much trouble. I enjoy the food and company.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are brilliant, nothing is too much trouble. The Activities Coordinator did a wonderful quiz, which was really interesting and funny. Well done. I enjoyed the food, very tasty. People are very friendly and polite.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I asked the activity lady to take me shopping, I had only been here a couple of days and nothing was too much trouble. She booked me a taxi and got me to the shops, she found everything I wanted, it was such a pleasure to be with her. When we got back she got all my stuff together and put it in my room. After this, she settled me down for my lunch, this lady was marvellous.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Charnwood really suits my mother well, every member of staff are brilliant caring and kind. Glad to know we have placed mum in the best care thank you. My grandson says it's nice too.

How likely would you be to recommend Charnwood Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Everything OK, always clean and tidy. Never found any problems.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Care home is clean, tidy and welcoming. My relative is well cared for and always tells me so. Food is lovely and well presented. The activities lady is wonderful. She is very warm and friendly and is a credit to your company. All the other staff are very warm and friendly.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Spoke to the activities co-ordinator, now we appreciate how difficult it is to encourage my mum to take part in the activities. We are happy that trouble is taken with mum and that she does take more part than we thought. I have seen the activities co-ordinator in a different uniform so it's really disappointing that when staff is short she is taken off activities!!!

How likely would you be to recommend Charnwood Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Good

Activities is a lot better now than it was before. Bedrooms need to be decorated and new furniture. Staff to take more care of people's possessions. Messages need to be clearly written down.

How likely would you be to recommend Charnwood Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Poor

Safety / Security: Good

Rooms: Very Poor

Value for Money: Good

Lesley Wright, Home Manager at Charnwood Care Home responded to this review on 08 Feb 2016:

Hi there, thank you for taking the time to review Charnwood Care Home - we really appreciate all comments and feedback. Since receiving the review I have taken a look into the problems you mention and would like to share the outcomes with you. In relation to the décor, this is also something we are looking into and I’d be happy to discuss further with you. I look forward to speaking with you. Kind regards.

Amazing staff, polite and caring. Activities coordinator has improved the entertainment and everyone like the lady, very good. In fact the staff are all very good.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rooms are poorly decorated, not been done for years. Staff are good and polite.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is very homely and welcoming and the staff are very caring and friendly. My mum/dad settled in very quickly and are happy and feel safe. The meals are good and varied, staff will always keep family informed and up to date. There are lots of different activities that they can join in if they wish. I would highly recommend this care home to anyone.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think the care my mother gets is amazing. Mum is so happy at Charnwood and enjoys the care, kindness and laughter she has.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am satisfied with the care my brother gets, there is a nice feeling to the home and carers are very nice. My brother is settled and likes living in the home which says a lot. The staff are always friendly and very helpful you don't want much more than that.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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